As you are aware, we had booked 4 double bed rooms for our stay from 10/03/2012 to 13/03/2012. Our arrival time was very well confirmed that, the flight reaches Goa on 10/03/2012 at 6.00 a.m. We regret to inform that, we were denied giving of accommodation on our arrival and we were asked to wait till 11.00 a.m. i.e. their check-out time, as no rooms were vacant. The person sitting at the reception was so arrogant and refused to make any arrangement. Though, we had paid full room rent charges in advance, we were put to lot of inconvenience. This hotel is very badly managed and we never suggest any body to stay in this hotel. Before our departure, we had discussed with Mr. Vyas of this Hotel over phone and though mail and he was very courteous and replied our queries. Unfortunately we could not contact him at Goa, though we have enquired about him several times at the counter.