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Reviews of Santiago Resort - Palm Springs Premier Gay Men’s Resort

3 out of 5
Santiago Resort - Palm Springs Premier Gay Men’s Resort
650 E. San Lorenzo Rd., Palm Springs, CA

Reviews

9.8

Exceptional

Rating 10 - Excellent. 89 out of 104 reviews" "
Rating 8 - Good. 12 out of 104 reviews" "
Rating 6 - Okay. 2 out of 104 reviews" "
Rating 4 - Poor. 1 out of 104 reviews" "
Rating 2 - Terrible. 0 out of 104 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Charles on 12 Sept 2023
Thank you for the great review! We are so glad you enjoyed your stay with us! We hope to see you again!

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Charles on 12 Sept 2023
I'm so sorry that we didn't exceed your expectations! I would love the opportunity to discuss with you and have the chance to earn your business again in the future and provide you with a stay worthy of a 10!

10/10 Excellent

Freddy, Tustin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Buzz

Stayed 4 nights in May 2023

10/10 Excellent

Michael A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and service was outstanding!!!
Stayed 3 nights in Mar 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, beautiful and relaxing resort
The Santiago is one of the best places where my husband and I have had to pleasure of staying. From the beautiful cactus gardens and many palm trees to the tasteful pool area furnishings, the overall impression is of quiet, relaxing luxury. The rooms are also furnished with a very comfortable bed, very nice bath amenities, and tasteful art photography. The free breakfast and lunch are a standout feature which enabled us to stay on-property and feel more like we had “moved in” for the duration of our stay. The service from the staff is unfailingly friendly and accommodating. All that is missing is a bar to serve wine or cocktails to enjoy poolside. We would have also liked to have been able to view newscasts (CNN, etc.), which are not available on the television system in the rooms. We recommend the Santiago without reservation and recommend it highly. We will come back here on our next trip to Palm Springs!
Stayed 3 nights in Feb 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, private setting.
Stayed 3 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Adrian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big big energy
As far as gay resorts go, this place is among the best in town. Big rooms, comfy beds.. everything you'd expect from a high end establishment
Stayed 1 night in Dec 2021

10/10 Excellent

Michael A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the relaxed, safe vibe of our gay community at the resort. Everything was perfect!
Stayed 3 nights in Apr 2022

10/10 Excellent

Ozkan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet rooms. Excellent service. Everyone was friendly. I suggest Santiago for PS visitors.
Stayed 2 nights in Apr 2022

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time at this property! We came to Palm Springs for coachella and this resort was the perfect way to relax before, during, and after all the fun! It’s close to downtown and tons of restaurants. Most of the bars are also conveniently located near by! We will def be back next year!
Stayed 6 nights in Apr 2022

4/10 Poor

Jon

Travelled with family, Travelled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Charles on 11 Apr 2022
Thank you for your review. I'm so sorry to hear you had a less than stellar experience! Please reach out to to me at your convenience. I would love to know where we are lacking and how we can make it right! We strive for the best experience for all of our guests, and if we fail to hit that mark, I'm more than happy to make any corrections!

10/10 Excellent

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and amazing staff!
Stayed 1 night in Mar 2022
Response from Charles on 11 Apr 2022
Thank you so much for your review! We hope to see you again soon!

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, great location and close to everything. Rooms were great size, updated and very clean. Will definitely stay here again.
Stayed 1 night in Mar 2022
Response from Charles on 29 Mar 2022
Thank you for your review! We are so glad you enjoyed, and we look forward to your next visit!

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Mar 2022
Response from Charles on 29 Mar 2022
Thank you for your review! I would definitely love the opportunity to discuss with you what we can do to make it 5 stars for your next visit!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Charles on 14 Dec 2021
We are so glad you enjoyed your stay! We hope to see you again!!

8/10 Good

Troy

Travelled with group
Wellness trip
I have stated here a few times and enjoy the atmosphere. If you don’t choose the right room, it can be a bit noisy in the evening hours. Staff was very attentive and accommodating. Checkout is at 11am, but during my recent visit, while laying at pool, they came in and serviced my room for next guest before I even checked out. They never changed my sheets and makes me wonder now if my sheets were clean. I will still return but made sure management was informed .
Stayed 3 nights in Nov 2021
Response from Charles on 14 Dec 2021
Troy, I'm so sorry that you had this experience! I assure you it was a case of new staff being confused by what rooms needed what. They thought that you were staying for an additional night. I assure you that this will not happen again! We look forward to the opportunity to share the Santiago Experience with you again!

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice setting
Stayed 6 nights in Oct 2021
Response from Charles on 14 Dec 2021
Thank you for your review! We look forward to your return!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute!
Great little resort! Very quiet and relaxing. Breakfast and lunch included daily was a great touch.
Stayed 2 nights in Sep 2021

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Philip

Stayed 2 nights in Aug 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Michael B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, quiet, and relaxing property. Nice pool area. Staff is attentive and helpful. Rooms are clean and comfortable. Overall a great place to stay.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place! Such friendly staff and guests. Always funz
Stayed 1 night in Mar 2021
Response from Kent / Mananger on 16 Mar 2021
We love having you visit! Happy ui had a great time, and we hope to see you back soon.

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2021
Response from Kent / Mananger on 16 Mar 2021
Thank you!

10/10 Excellent

salvatore

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel / resort They had everything you could need And the staff were friendly and the manager Kent was super. I would definitely stay here again. The only area of improvement would be to better sound proof the rooms. Especially the second story room floors. Other than that it was perfect.
Stayed 3 nights in Nov 2020

6/10 Okay

Gerardo

First timer
Maybe I came during the wrong time. Little interaction between groups, probably because of covid. Could be fun but the vibe was off when I visited. Rooms are average, nothing i haven't seen elsewhere. Definately needs something new. Located a few minutes from restaurants and bars so a car(or rideshare) is necessary. Definately a miss for me since I like to walk and stay active.
Stayed 1 night in Oct 2020
Response from Kent / Mananger on 6 Nov 2020
Gerardo, I am so saddened to read that you did not enjoy your visit with us! I have definitely noticed, in this time of Covid a more zen energy around the pool, and the need for space which does change the vibe. For us, every weekend is a little bit different, with different vibe and different guests, but please try us again after the dust settles from covid, maybe on a Holiday weekend when people tend to be a little more lively. And please don't hesitate to ask us about what great businesses are close by, there are over a dozen awesome places less than a mile from the property, but not the obvious choices in tourist guides! - Thank you again for your visit.

10/10 Excellent

Wade, Riverside, CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to kick back relax and enjoy! I had a wonderful time.
Stayed 1 night in Sep 2020
Response from Kent / Mananger on 30 Sept 2020
Thank you!!

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Kent / Mananger on 30 Sept 2020
Thank you for taking a moment to write the review! We always strive to be the best we can be, please feel free to respond to the Thank you e-mail with my private e-mail if you would like me to know what kept us from being a 5/5 rating. Glad you enjoyed your visit!

10/10 Excellent

Charles, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly professionally run resort! First class in all aspects with a staff that truly cares for your well being!
Stayed 2 nights in Jul 2020
Response from Kent / Mananger on 22 Jul 2020
I am so happy to read that you enjoyed your visit to Santiago!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect size. Not too big or too small. Clean and well maintained. Nice continental breakfast and lunch included.
Stayed 4 nights in Feb 2020

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful I enjoyed the vibes and and scenery around the hotel the room was very comfortable and clean. I was looking forward to the jacuzzi and I fortunately for me it was out of identity whole trip and was the main reason I picked Santiago. I am happy with the staff they are very friendly and welcoming and provide top quality service. I recommend if ever in Palm Springs this is the place to stay.
Stayed 1 night in Feb 2020

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A picky person was very impressed!
I just can’t think of any criticism. Not one fault I can think of and I usually look at thinks with a critical eye wondering how I’d do things differently. Can’t think of anything I would change. A beautiful redo of a property from another era, so bathroom is small by today’s standards, but not uncomfortable. Pool is huge and heated.
Stayed 2 nights in Jan 2020
Response from Kent / Manager on 24 Jan 2020
That is the greatest compliment ever. Thank you!!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santiago Elevates the Experience
The Santiago is always a great experience. We have stayed there several times. The service is consistent, the staff is very friendly, and the property is very well maintained. Also included are a light breakfast and lunch. Kent and his team are always friendly and helpful.The recent renovations have even elevated experience.
Stayed 2 nights in Jan 2020
Response from Kent / Manager on 22 Jan 2020
Thank you for making us your place in Palm Springs!

10/10 Excellent

Julio, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was always checking if we needed any help or if everything was ok. Would like to come back soon
Stayed 4 nights in Jan 2020
Response from Kent / Manager on 15 Jan 2020
Julio, I am so happy you enjoyed your stay! We look forward to seeing you back soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swanky and classy, but go when it's not too busy.
We've stayed at the Santiago twice now. Once last summer, and the second time just last weekend. This past weekend seemed slightly busier. At 3pm (check-in time), the batch of guests leaving and the batch of guests just arriving were all there at the property at the same time. When we checked the Cantina (free snack bar) at around 4pm or so (an hour after check-in), it was already low on certain items. They had plenty of other snacks, but they were basically out of my favorite snack/drink when I'm there (a Perrier and a cookie). They had 1 Perrier and 2 cookies left. So I only got to enjoy that once during the stay. We like our munchies. There are a lot of really nice things about the Santiago. It's probably (among) the nicest/swankiest clothing-optional gay resort you'll find in the area (based on our limited experience of staying at 3 of these resorts). That said, they are usually the most expensive of the clothing-optional gay resorts. While it is expensive, we've chosen to stay at the Santiago (twice) because it's renovated, it's got a calm and cool (maybe even romantic) vibe, and honestly, the Cantina and free lunch the next day. BTW, we didn't get our lunch either. We had to check out by 11am per rules, but lunch doesn't come until 1230/1pm. We couldn't wait that long and were hoping to take our lunches to go so we can get on the road before traffic gets bad. It would be perfect if the Cantina is always fully-stocked and check-out is after lunch.
Stayed 1 night in Jan 2020
Response from Kent / Manager on 10 Jan 2020
I am so glad you enjoyed your stay! Thank you for returning. Sorry to hear that the guests cleaned out your Perrier and cookies. Please feel free in the future to come see us if you need anything! We are always happy to accommodate your requests or needs.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
l
What an enchanting place. It is the best of the best all men’s resorts I’ve stayed in in California. Extremely well taken property with excellent landscaping. They have a great snack area you can use 24 hours a day. Heated pool, fire pit , jacuzzi and outdoor shower with a cedar floor the amenities are classy and very masculine . The staff is super helpful and knowledgeable about Palm Springs and the area. They have bikes to use with locks and all the guests there where do great when we stayed there.masculine furniture and art was amazing and comfortable too.
Stayed 2 nights in Jan 2020
Response from Kent / Manager on 10 Jan 2020
WOW! Thank you!! I am so happy you enjoyed your stay and the property. We hope to see you back soon.

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing getaway
Great place for a relaxing time. The service was great, and the firm bed was super comfortable!
Stayed 3 nights in Jan 2020
Response from Kent -Manager on 7 Jan 2020
I am so glad you enjoyed your stay!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful. I would totally recommend to stay here
Stayed 2 nights in Nov 2019
Response from Kent . - Manager on 7 Jan 2020
Larry, thank yu for your compliments. Recommendations are truly the greatest of them all! We hope to see you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019
Response from Kent - Manager on 7 Jan 2020
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to downtown Palm Springs. Wonderful pool and excellent room.
Stayed 3 nights in Sep 2019
Response from Kent on 2 Oct 2019
Thank you so much! I am happy you enjoyed your stay. We hope to see you back again soon

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended for whom wants to experience the men only clothing optional resort. Helpful and friendly staffs, well maintained environment. and Nice guests .
Stayed 1 night in Sep 2019
Response from Kent on 11 Sept 2019
Thank you!!! We are so happy that you came to visit us.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best gay resort in Palm Springs area
Santiago can always be counted on to provide a relaxing get away. Having both breakfast and lunch included makes staying there a pleasure. Whenever we travel to Palm Springs Santiago is always our first choice. It's closeness to Palm Canyon is an additional plus3.
Stayed 3 nights in Sep 2019
Response from Kent on 10 Sept 2019
Thank you so much!! I am so glad you enjoyed your stay with us.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Kent on 11 Sept 2019
10 out of 10....WOW! Thank you!