Outdoor dining
Check availability

Reviews of Palm Canyon Resort

2.5 out of 5
Palm Canyon Resort
2800 South Palm Canyon Drive, Palm Springs, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 562 out of 1168 reviews" "
Rating 8 - Good. 275 out of 1168 reviews" "
Rating 6 - Okay. 133 out of 1168 reviews" "
Rating 4 - Poor. 98 out of 1168 reviews" "
Rating 2 - Terrible. 100 out of 1168 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lavette M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and the resort was super clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved it..family friendly
Stayed 1 night in May 2024

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Cynthia or Peter, Whittier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking staff didn’t have our reservation and took over an hour to get our room after showing them our confirmation number and receipt from Expedia. Once we got to our room we were very happy. Jr ste with kitchenette stove, top fridge, raider microwave sink dishes, so where everything you need coffee maker. We had a balcony with a beautiful Mountain View. The pool was downstairs in front of the elevators very easy Access. One side is kids with slides. The other side is adults. Outside selling alcohol and food food menu is great options and the food is delicious. We are very happy TV screen outside so you can keep an eye on scores of the games Jacuzzis and lots and lots of lounge chairs to relax with umbrellas. We are definitely staying again in May for my husband’s birthday
Stayed 1 night in Apr 2024

6/10 Okay

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was great. We got a room next to a bunch of druk 18-20 year olds. They were inconsiderate obnoxious and what sound like bouncing off the walls, slamming doors and eithet wrestling ot fighting. We got no sleep till after 130 when security finally intervened. Would have been a great trip without that crap.
Stayed 1 night in May 2024

10/10 Excellent

Marysthel

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and fun . I love that it is kid friendly
Stayed 1 night in Apr 2024

2/10 Terrible

Diana

Travelled with family
Disliked: Amenities
Awful
Stayed 3 nights in Apr 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve gone to this resort many times and always find it relaxing. Most of the staff was great and accommodating. We wanted a late checkout due to 5pm flights and wanted to spend more time at the pool. We had to pay additional funds, which I felt was ridiculous.
Stayed 4 nights in Apr 2024
Response from enrique on 1 May 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

MELISSA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024
Response from enrique on 1 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sintiya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. No complaints
Stayed 3 nights in Apr 2024
Response from enrique on 1 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and made my stay comfortable.
Stayed 1 night in Apr 2024
Response from enrique on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Margarito

Travelled with family
Liked: Cleanliness, amenities
Staff was very nice and courteous. The rooms were clean and the amenities were all clean.
Stayed 1 night in Apr 2024
Response from enrique on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Aminah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from enrique on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Bad ass place to stay
Stayed 1 night in Apr 2024
Response from enrique on 27 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nathaniel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in Apr 2024
Response from enrique on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Fast service
Stayed 1 night in Apr 2024
Response from enrique on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Front Desk on 27 Apr 2024
we hope you enjoy your stay,

6/10 Okay

Jeff

Liked: Staff & service, property conditions & facilities
Boring room. Seems pretty clean except the floor was filthy. May have been maintenance walking on it with dirty boots.
Stayed 1 night in Apr 2024
Response from enrique on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Bertha

Stayed 2 nights in Apr 2024
Response from Front Desk on 24 Apr 2024
thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Dulce, la canada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
love this place. my first time. the villas are super clean. very spacious. the drinks at the pool bar so so. but overall was great. in a beautiful area in palm springs.
Stayed 1 night in Apr 2024
Response from Olga Tovar on 22 Apr 2024
Thank you for your feedback. We appreciate you staying with us and look forward to seeing you again.

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff!
Stayed 1 night in Apr 2024
Response from Olga Tovar on 22 Apr 2024
Thank you for staying with us. We look forward to seeing you again. We appreciate your feedback.

10/10 Excellent

Yervand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice very clean everything is good thank you. See you next time.
Stayed 2 nights in Apr 2024
Response from Olga Tovar on 21 Apr 2024
Thank you for staying with us. We appreciate your feedback. We hope to see you soon.

10/10 Excellent

Gramajo Willy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Olga Tovar on 22 Apr 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Jose

Disliked: Staff & service
The receptionist was very rude, her name is Vanessa Alí. There was a line to check in, there were three ladies in the front desk. The other two were busy but Vanessa was free, so I asked her if she could help me to what she very very rude replied “don’t you see I am busy plus the rooms are not available” I never expected that reaction specially coming from a person that is supposed to help the guest and give them the welcoming with good manners. She was very rude to me and I will never go back to the place anymore. It’s sad that they hire that kind of disrespectful people. I am very disappointed, specially because the price should match the service.
Stayed 1 night in Apr 2024
Response from Olga Tovar on 20 Apr 2024
Thank you for your feedback. I apologize for the service you received and will be bringing this matter to the attention of our upper management. Please feel free to contact us for further discussion to this matter.

8/10 Good

Jeffrey D

Travelled with group
It was nice but they should be more prompt in case of emergency situations.
Stayed 2 nights in Apr 2024
Response from Olga Tovar on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2024
Response from Front Desk on 15 Apr 2024
We appreciate your feedback; we are glad you enjoyed your stay.

4/10 Poor

Diana

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a great experience, way too expensive for dated facilities and very poor customer Service. I’ll never stay here again.
Stayed 1 night in Apr 2024
Response from Olga Tovar on 20 Apr 2024
We appreciate you taking the time to give us your feedback, would it be possible to email you in regard to your concerns? Again, Thank you for your feedback.

10/10 Excellent

Emma, big bear lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 24 Apr 2024
thank you for the feedback, hope to see you back soon!

10/10 Excellent

kayci

Stayed 1 night in Apr 2024
Response from Front Desk on 15 Apr 2024
thank you for the feedback, we are glad you had a good experience with us.

8/10 Good

Val

Travelled with family
Liked: Cleanliness, amenities
Xxx
Stayed 1 night in Apr 2024
Response from Front Desk on 15 Apr 2024
Thank you for the review, we are happy to hear that you enjoyed your stayed.

6/10 Okay

Ruben

Travelled with family
Air condition not that cold. Also kids in the pool with no supervision. It would be nice to have a latter check out.
Stayed 2 nights in Mar 2024
Response from Front Desk on 15 Apr 2024
We appreciate your feedback, we are sharing the comments with our team and addressing the concerns.

8/10 Good

Natalie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time as family The kids enjoyed every singal moment The pool was heated and the bar served a lovely meals
Stayed 1 night in Apr 2024
Response from Front Desk on 15 Apr 2024
Thank you for the feedback, we are happy to hear that you enjoyed your stayed.

10/10 Excellent

kristie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a truck so I couldn’t park in the structure and had to park either far away from room or in street which I didn’t care for
Stayed 1 night in Apr 2024
Response from Front Desk on 10 Apr 2024
Thank you for the feedback, we unfortunately do not have covered parking for vehicles over 6ft tall. We have outside parking for vehicles that are unable to parking in the structure.

10/10 Excellent

Katherine

Stayed 1 night in Apr 2024
Response from enrique on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Susana, los angeles

Stayed 2 nights in Mar 2024
Response from Olga Tovar on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Zhanfeng

Disliked: Staff & service
We checked in at 8 pm, the house keeping guy knocked door at around 8 am, and the property check out time is 10 am.
Stayed 1 night in Apr 2024
Response from Resort Operations team on 9 Apr 2024
We appreciate you taking the time to leave your rating. We apologize for any inconveniences you had during your stay with us. We hope you return for a future stay so we can provide you with a better experience.

10/10 Excellent

Jair

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with beautiful Mountain View.
Stayed 2 nights in Apr 2024
Response from Resort Operations team on 9 Apr 2024
We are glad you enjoyed your our views!

10/10 Excellent

John

Travelled with family and small children
This place was bad ass love it had the best time the room was big and super nice the food was fantastic and my grandson loved the pool had the best time
Stayed 1 night in Apr 2024
Response from Resort Operations team on 9 Apr 2024
Thank you so much for your comments!, we strive to provide the best service possible. We look forward to having you back!.

6/10 Okay

Virgilia

Travelled with family and small children
Liked: Amenities, property conditions & facilities
I liked how safe it felt! Our checking in was supposed to be 4pm but…our room wasn’t ready until 5pm.
Stayed 1 night in Apr 2024
Response from Resort Operations team on 9 Apr 2024
We apologize for the delay on the room. We strive to meet all the cleanliness standards every single time.Also, guest safety is our main priority, we hope to have you back soon!

10/10 Excellent

Barbara, Lincoln

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the pool area. The beds were amazingly comfortable. Lots of drawers and closet space. Very quiet and totally comfortable!
Stayed 7 nights in Mar 2024
Response from Resort Operations team on 9 Apr 2024
Thanks for the awesome 5 star rating. We are thrilled to know you enjoyed your stay with us. We look forward to hosting you again.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Resort Operations team on 9 Apr 2024
Thank you for the great rating. We are thrilled you enjoyed our hotel. We are looking forward to having you stay with us in the near future.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here's our take on Palm Canyon Resort: Pros: Despite some concerns about room conditions from other reviews, we were pleasantly surprised. While the rooms are a bit dated, they're clean, and there have been some nice cosmetic updates. Our spacious room with a huge balcony and kitchenette suited our family perfectly. In fact, the bed was even more comfortable than the ones we had at the Westin earlier in the week. Plus, the resort's proximity to downtown Palm Springs, just 3 miles away, was a big plus. Cons: If you're here for the pool, brace yourself for an early morning rush. Folks start lining up at 8 am to snag chairs, and by 8:30, they're all gone. This can be frustrating if you're hoping to relax by the pool during peak times, especially during spring break when the resort seems to be at full capacity. As for dining options, the only choice within walking distance is the pool grill. And if you're a coffee lover like us, be prepared to make your own in-room brew, as there's no coffee available onsite. Overall, Palm Canyon Resort offers a comfortable stay with some minor inconveniences. It's a solid affordable choice for families looking for a mid-tier option with ample space and amenities, but be prepared to strategize your pool time and dining options accordingly.
Response from Resort Operations team on 9 Apr 2024
We are glad you enjoyed some aspects of your stay. We are brainstorming different ways to manage the launch chair situation to ensure that does not happen again. Thank you for your feedback and we wish you return soon.

10/10 Excellent

Elias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hikes nearby, great pool, convenient access to town without being right in the middle of everything, clean and well maintained property.
Stayed 6 nights in Mar 2024
Response from Resort Operations team on 9 Apr 2024
Thank you for your 5 star rating. We are honored to have had the opportunity to welcome you to our hotel.

6/10 Okay

Carolyn

Travelled with family
Disliked: Amenities
Our room was smaller than we expected, there wasn't a bed skirt so we looked at a dirty mattress. Bathroom was outdated and you could hear the noisy neighbors. There needs to be a restaurant
Stayed 2 nights in Mar 2024
Response from Resort Operations team on 9 Apr 2024
Thank you for your rating. We are sorry you had an unsatisfactory stay at our property. We apologize for the issues you experienced while being here. We shared these comments to the housekeeping leadership, and they will be reviewing and addressing these concerns. We hope you give us another opportunity in the near future to provide you with a better experience.

10/10 Excellent

Deysi

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything! I'll definitely recommend 👌 a beautiful place for family ! My kids are so happy to stay here kids like all the activities, pool and spa !
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr 2024
thank you for the feedback, we hope to see you back soon!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms and facilities; friendly and helpful staff.
Stayed 2 nights in Mar 2024
Response from Front Desk on 1 Apr 2024
Great to hear you had a great time, we hope to see you again soon!

10/10 Excellent

GERALDINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having the slide in the pool area and late pool hours is a plus for the kids. Appreciate the free parking. Later check-out time to 11 am would be ideal especially with the late check-in time.
Response from Front Desk on 1 Apr 2024
We will be reviewing your comments, thank you for staying at Palm Canyon Resort.

8/10 Good

Cristine

Stayed 1 night in Mar 2024
Response from Olga Tovar on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amanda

Stayed 1 night in Mar 2024
Response from Olga Tovar on 20 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Alexandra

Travelled with family and small children
Liked: Amenities
This resort is perfect for families! So many great and convenient amenities.
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr 2024
Great to hear you had a nice vacation, thank you for staying at the Palm Canyon Resort.