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Reviews of Aryaduta Palembang

4 out of 5
Aryaduta Palembang
Jl. POM IX, Palembang Square, Palembang, South Sumatra

Reviews

8.8

Excellent

Rating 10 - Excellent. 15 out of 36 reviews" "
Rating 8 - Good. 17 out of 36 reviews" "
Rating 6 - Okay. 4 out of 36 reviews" "
Rating 4 - Poor. 0 out of 36 reviews" "
Rating 2 - Terrible. 0 out of 36 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable stay, reasonable comfort.
Help staff, a bit slow for early breakfast, but friendly and helpful. location near to shopping center was useful, but off major roads, so fairly quiet. Also the local mosque call to prayers at 4:15 was very quiet and could not be heard if the low background hum Air Con was used in the room. Furnishings a little tired but comfortable bed. Shower was over the bath and water went outside of curtain, Very hard to shower in a more controlled fashion. Rooms were large, hotel seems to attract families at weekends as kids stay for free. Walkable to my work location in M Hoesin Hospital.
Stayed 6 nights in Jan 2022

10/10 Excellent

Rici

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

TING

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
polite staffs/yumm breakfast spread
The staffs were very polite and respectful which is typical of Palembang culture..Breakfast spread is one of the best we ever had.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good, but lift maybe need to improve. Waiting time for the lift is quite long.
Stayed 3 nights in Nov 2019
Response from Aryaduta Palembang on 27 Nov 2019
Dear Guest, Thank you for choosing to stay with us. We are very concerned however to learn about the uncomfortable experience in regards to elevator facility. Please allow us to extend our sincere apologies for this inconvenience. We have taken necessary actions to rectify and avoid such issues from reoccurring in the future. Thank you for bringing this matter into our attention. It is constructive feedback like these that will enable us to improve our service. We shall look forward for more opportunities to welcome you again to Aryaduta Palembang soon. Yours sincerely, Management of Aryaduta Palembang

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service in the center of the city
The location is inside of a shopping complex, you can find everything within a walking distance. Their service quality was really great, we got an upgrade since they ran out of our type of room. This is an old hotel, you can see from the furniture but still well maintained. The room is clean, fluffy pillow, very helpful staff. Quite a pleasant to stay here.
Stayed 2 nights in Feb 2019
Response from Management of Aryaduta Palembang on 23 Feb 2019
Dear Mr. Edward, Thank you for choosing to stay with us. We are glad to hear you enjoyed your stay with us. It was our pleasure to be of service to you. All of us look forward to welcoming you back to Aryaduta Palembang for your next stay soon. Yours sincerely, Management of Aryaduta Palembang

6/10 Okay

Chan hwee Michael

Liked: Staff & service
Disliked: Property conditions & facilities
C H
If they classify as 4 star. Why no Black Out curtain. Toilet too small w little maintenance.
Stayed 3 nights in Jan 2019
Response from Management Aryaduta Palembang on 25 Jan 2019
Dear Mr. Chan Hwee Michael, Thank you for choosing to stay with us. We appreciate you taking the time to share your experience and constructive feedback concerning our facilities. Thank you for bringing blackout curtain and toilet issue into our attention. Please allow us to extend our sincere apologies for this inconvenience. We are currently upgrading our accommodation and several facilities which will be carried out in multiple stages. We shall look forward for more opportunities to welcome you again to Aryaduta Palembang soon. Yours sincerely, Management of Aryaduta Palembang

10/10 Excellent

A RASID, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Only Hotel Ask Feedback From Guest On The Spot
It was my second stay in 2018. I had no regret coming back. Location of hotel was good which was just beside the Palembang Square Mall, Carrefour and Matahari. In fact as a solo traveller with a medium size bag I took the LRT from the Stasiun Bandara(airport) Sultan Mahmud Badaruddin II to the Stasiun Bumi Sriwijaya which cost IDR10,000. From Stasiun Bumi Sriwijaya to Aryaduta Hotel is about 8-10 mins walk. Check in and check out was brisk. Room was big and clean. Wifi was good. Buffet breakfast was aplenty with international and local menus. Staffs were friendly and helpful. I would like compliment Md Cindy for her extra mile effort assisting me to buy some local dry packet delicacies from the Kitchen Restaurant.I believe this is the only hotel which I had stayed and few staffs were tasked to ask feedback from the guests on the spot in order for them to improve and to rectify any issues promptly whilst the guest are still staying in the hotel.
Stayed 3 nights in Oct 2018
Response from Management of Aryaduta Palembang on 6 Nov 2018
Dear Mr. A. Rasid, Thank you for choosing Aryaduta Palembang for your recent stay. We are glad to hear you enjoyed your stay with us, particularly our services and facilities. It was our pleasure to be of service to you. All of us look forward to welcoming you back to Aryaduta Palembang for your next stay soon. Yours sincerely, Management of Aryaduta Palembang

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory
Good for business trip
Response from Management on 30 Apr 2018
Dear Anonymous, Thank you for choosing to stay with us. We are glad you had a pleasant experience during your stay. Look forward to serving you again on your next visit soon. Warm regards Management Aryaduta Palembang

10/10 Excellent

Lay San

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great location, next to Palembang Square and within walking distance of Palembang Icon. Friendly service staff who managed to cater to all our requests, including adjoining rooms.
Response from General Manager on 23 Dec 2016
Dear Lay San, Thank you for choosing to stay with us. We are glad you found our location ideal and enjoyed your stay with us. Look forward to welcoming you again on your next visit soon. Warm regards Management Aryaduta Palembang

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from General Manager on 20 Oct 2016
Dear Guest, Thank you for staying with us. We look forward to welcoming you back to Aryaduta Palembang on your next visit soon. Warm regards Management of Aryaduta Palembang

6/10 Okay

Han Nan

Liked: Staff & service
Disliked: Property conditions & facilities
Strategic location
The hotel is old. Other than that it is very strategic and service is good.
Response from General Manager on 14 Oct 2016
Dear Anonymous, Thank you for choosing to stay with us. Please allow us to extend our sincere apologies for this inconvenience. We are currently upgrading our hotel which also issues in various areas in the room, for a more relaxing and welcoming stay for our guests. Thank you for bringing these matters into our attention. We hope to have the opportunity to better serve you on your next visit! Yours sincerely, Management

10/10 Excellent

Harry, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Simply put, We have found this hotel is an excellent hotel with negative feedback worth mentioning.
Response from Hotel Management on 14 Oct 2016
Dear Mr. Harry, Thank you for choosing to stay with us. We are glad to hear you enjoyed your stay with us. It was our pleasure to be of service to you. All of us look forward to welcoming you back to Hotel Aryaduta Palembang for your next stay soon. Yours sincerely, Management

8/10 Good

Meyvica, New jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel if u love salty food
This hotel is in the same complex as the mall with several restaurants too outside. The room was okay, got free wifi also free breakfast (eventho we dont know because no one yold us before). The room design quite old. The only thing i complain about this hotel is...the food. My mom told me that the food sucks when she was attending someone's wedding party. I didn't believe it at first, until we found out on our dinner. It was a family reunion, coincidentally (or every night? Not sure) was a all you can eat buffet For IDR 100000. The selection not so many also not that interesting. She was right, the food way too salty. I normaly not that picky over food, but this is beyond acceptable. Its a well known hotel, how come they have salty food??
Response from General Manager on 18 Oct 2016
Dear Meyvica, Thank you for choosing to stay with us. We are glad to hear you enjoyed the free Wi Fi facility as well as convenient access to the mall. We are very concerned to learn the uncomfortable experience you had with our food. We have discussed your feedback with the team to ensure necessary actions are taken to avoid such incident from reoccurring in the future. Please allow us to extend our sincere apologies for this inconvenience. We hope to have the opportunity to better serve you on your next visit. Warm regards Management of Hotel Aryaduta Palembang

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
thank you aryaduta palembang
thankyou aryaduta! keep on the good work capt.firdaus alma
Response from General Manager on 18 Oct 2016
Dear Mr. Capt. Firdaus, Warm greetings from Hotel Aryaduta Palembang. Thank you for choosing Hotel Aryaduta Palembang for your recent stay. We are glad to hear you enjoyed your stay with us. It was our pleasure to be of service to you. All of us look forward to welcoming you back to Hotel Aryaduta Palembang for your next stay soon. Warm regards, Management

8/10 Good

Sivalingam, Singapore

Liked: Cleanliness
Palembang Aryaduta
good location. just a few minutes to shopping and many food outlets.
Response from General Manager on 25 Oct 2016
Dear Sivalingam, Thank you for staying with us. We are glad to hear you enjoyed easy access throughout your stay. We look forward to welcoming you again on your next visit soon. Warm regards Management of Hotel Aryaduta Palembang

10/10 Excellent

zainun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 25 Oct 2016
Dear Zainun, Thank you for staying with us. We look forward to welcoming you again on your next visit soon. Best regards Management of Hotel Aryaduta Palembang

8/10 Good

zainun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 25 Oct 2016
Dear Zainun, Thank you for staying with us. We look forward to welcoming you again on your next visit soon. Best regards Management of Hotel Aryaduta Palembang

8/10 Good

Kadri

Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Ferry Prasetyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotelnya cukup bagus, makanan ok
Stayed 1 night in Feb 2020

8/10 Good

yt, Tokyo

Business traveller
Liked: Cleanliness, staff & service, amenities
Almost services and facilities are well excepted for the connection of internet. Hope this trouble was only my staying room. But staffs are very warmly and kindly characters. Thanks.
Stayed 1 night in Jan 2020

8/10 Good

indra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Tita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Management of Aryaduta Palembang on 27 Nov 2019
Dear Ms. Tita, Thank you for choosing to stay with us. We are glad to hear you enjoyed your stay with us. It was our pleasure to be of service to you. All of us look forward to welcoming you back to Aryaduta Palembang for your next stay soon. Yours sincerely, Management of Aryaduta Palembang

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Management of Aryaduta Palembang on 27 Nov 2019
Dear Guest, Thank you for choosing to stay with us. We are glad to hear you enjoyed your stay with us. It was our pleasure to be of service to you. All of us look forward to welcoming you back to Aryaduta Palembang for your next stay soon. Yours sincerely, Management of Aryaduta Palembang

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店旁就有兩個購物Mall，不用塞車走路就到很方便！飯店服務品質很好 非常推薦
Stayed 1 night in May 2019
Response from Management of Aryaduta Palembang on 8 Jun 2019
Dear Guest, Thank you for choosing to stay with us. We are glad to hear you enjoyed your stay with us. It was our pleasure to be of service to you. All of us look forward to welcoming you back to Aryaduta Palembang for your next stay soon. Yours sincerely, Management of Aryaduta Palembang

10/10 Excellent

徹

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Management of Aryaduta Palembang on 23 Feb 2019
Dear Guest, Thank you for your feedback. We are glad to learn you enjoy your stay. Yours sincerely, Management of Aryaduta Palembang

8/10 Good

Rainer

Liked: Cleanliness, staff & service, room comfort
I can recommend to book there
Outstanding service and great food in the restaurant. Room relativly simple and came into it's years - mildew in face joints in bathroom. Furniture already in its years, but fine. One can not compare the aprearance of hotels in big metropolis or Europe, but for local levels great. Staff, service and customer orientation ***** Public areas **** Room *** I think it is hard to evaluate. Please understand that my evaluation mixed with a spoilded international traveller, seeing at the same time that the city has still a lot of potential for further developments. Place is great for Palembang - but can not compete on international levels.
Response from Denny on 11 Apr 2018
Dear Rainer, Thank you for choosing to stay with us and also give the feedback about our hotel. We are very concerned to learn about the unpleasant experience you encountered during check in as well as with our bathroom facility. We shall address these issues immediately. Allow us to apologise for this inconvenience. We hope to have the opportunity to better serve you on your next visit soon. Warm regards Management Aryaduta Palembang

8/10 Good

Verified traveller

Liked: Staff & service
ロケーションが良い
パレンバンのホテルで比較すると上位に位置しますし、場所が良くて快適でした。次回も選択肢の中にあります。
Response from Manager on 26 Dec 2016
Dear Guest, Thank you for choosing to stay with us. We are glad you enjoyed your stay with us. Look forward to welcoming you again on your next visit. Warm regards Management Aryaduta Palembang

10/10 Excellent

Akhmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nyaman dan Lengkap!
Fasilitas lengkap. harga sesuai sekali dengan fasilitasnya.
Response from General Manager on 5 Oct 2016
Kepada Yth. Mr. Anonymous Terima kasih telah memilih menginap bersama kami. Kami sangat senang Anda menikmati berbagai kemudahan, fasilitas dan pelayanan yang kami sediakan saat menginap di Hotel Aryaduta Palembang. Kami berharap dapat kembali menyambut Anda di kunjungan berikutnya dan memberikan pelayanan yang lebih memuaskan. Salam Hangat Management Hotel Aryaduta Palembang

6/10 Okay

Verified traveller

Liked: Staff & service
Keskitason hotelli Indonesiassa. Yöpymiseen OK. Palveluja lähellä. Kaksi ostoskeskusta ja lääkäri.
Response from Management of Hotel Aryaduta Palembang on 18 Oct 2016
Dear Guest, Thank you for staying with us. It was a pleasure to have you with us. We look forward to welcoming you again on your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel dekat pusat perbelanjaan yang okeh
Bagus, cuman kecekatan dan keramahan salah satu reseptionis kurang
Response from General Manager on 18 Oct 2016
Tamu Yth, Terima kasih telah menginap bersama kami dan masukan yang diberikan. Saran dan masukan ini segera kami tindaklanjuti dengan tim kami agar hal ini tidak terulang lagi. Kami berharap dapat menyambut Anda kenbali di kunjungan berikutnya. Salam Hangat Management Hotel Aryaduta Palembang

8/10 Good

Hans-Ullrich, Bodensee

Liked: Cleanliness, staff & service
Stopp - Over o.k.
als Stopp o.k. gutes Frühstück
Response from General Manager on 18 Oct 2016
Dear Guest, Thank you for staying with us. We look forward to welcoming you again on your next visit soon. Warm regards Management of Hotel Aryaduta Palembang