Palace Vergara

The view of Cerro San Cristobal was beautiful from my giant windows. I really liked the location, proximity to metro stations, shopping nearby, convenience stores and several cafe/food options on the same street. Good size room for a short stay where I didn't need to unpack much, but if I needed more room for my luggage I would have felt a bit snug. The staff was english/spanish bilingual which was perfect for me. They were super helpful whenever I needed something sent to my room. My only complaint was a consistent weird smell in the washroom.

Room was excellent. Had a problem at checkout. Major language barrier

Hotel is pristine and well maintained. Staff are fabulous; genuinely friendly and helpful. Thoroughly enjoyed our stay and our regular interactions with Vivian, thank you for all of your help! The area around the hotel is not the greatest, but the hotel more than makes up for it.