Palace Casino

The Good: Matthew at front desk kindly checked us in very early as we had taken a red eye and were very early Alexandra and Lauren at front desk were also very professional. Leann helped us with our tours despite us not purchasing through the hotel after a terrible interaction with her colleague Sohail in Pete’s restaurant was funny and friendly. Curtis at the omelette station was also quite nice to deal with The Bad: The hotel ranged from unkempt and worn to stains and scratches in our bathroom wallpaper, torn net curtains. Filthy lampshades in Pete’s dining room and a black ring of grime around the swimming pool. I even fished dead insects out of the pool myself. The Ugly: Diana in concierge was the most unpleasant, unprofessional person I have ever dealt with. She ranted about racism, Trump and Americans. We ended up booking 2 tours ourselves online as she was so rude. Justina ( or Justiva?) was also incredibly rude when we called when our room was not cleaned. We had been out from noon until 6pm on a tour. We also paid cash for drinks in your bar and were double charged on my wife’s credit card. We paid for breakfast and were charged 20% service fees daily. I noticed a few guests questioned this. Service should be discriminatory NOT added. That was an extra $80 on our stay, in addition to the bar double charge They also miscalculated our charges when checking out at $147, corrected to $76 when questioned, without an explanation?

The breakfast was really good. Afternoon cocktails and snacks were fresh and drinks were good. The staff was fabulous. Friendly, helpful and attentive. The room was large and clean. Have stayed here before and will stay again.

The chemicals they used to clean the room will irritated my allergies causing me to have an allergic reaction. The hotel should consider using cleaning items that are odorless. Also, the front desk would not give me a receipt when I asked and did not offer complimentary breakfast. I will not stay here again.