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Reviews of Hotel Heevan Pahalgam

4 out of 5
Hotel Heevan Pahalgam
Near Aru Road Pahalgam, Pahalgam, Jammu and Kashmir

Reviews

6.8
Rating 10 - Excellent. 7 out of 20 reviews" "
Rating 8 - Good. 3 out of 20 reviews" "
Rating 6 - Okay. 3 out of 20 reviews" "
Rating 4 - Poor. 4 out of 20 reviews" "
Rating 2 - Terrible. 3 out of 20 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammad Jahangir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay nice view around
Stayed 1 night in Jan 2022

10/10 Excellent

SRIDHAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
Nice place to stay, comfortable with lovely ambience. House keeping boys esp javeed,mustaq & qaisal were instant in responding to our needs overall stay was pleasant. Would definitely recommend
Stayed 1 night in Apr 2021

10/10 Excellent

Sakshi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with our stay
Great staff, superb location
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location , majestic peaceful , very beautiful view of river
Stayed 1 night in Jan 2019

4/10 Poor

Fhm, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Helpful staffs but the hotel is run down. Old property in need of major renovations..
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Awesome location
Went on a family trip. The location of the Hotel is simply awesome. The sound of water flowing down the river is simply mesmerising. The staff is welcoming and helpful. Though the bathroom needs some urgent repairs.
Stayed 1 night in Aug 2018

10/10 Excellent

Shams

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

4/10 Poor

R

Disliked: Cleanliness, property conditions & facilities, room comfort
Some good, but
I had reserved 2 rooms, double occupancy (i.e. 2 people per room), I was traveling with a friend and we each wanted our own rooms, and maybe the wives might want to join us. When we reached the hotel after a 4 hour drive, I asked they give us the rooms with a view of the river, and was told by the person checking me in that only double occupancy rooms had this view, to which I responded I did indeed have double occupancy rooms, I was asked to provide proof, and I had to provide a printout of the expedia reservation and they were forced to provide us rooms with a view. I asked for a manager and the guy said he was the manager. Obviously, they should know what rooms we had reserved, either they are inefficient or weasels. My rooms did not have a shower head, there was a bucket, and the wash basin faucet would not turn off unless pressed in. I finally called expedia and they upgraded me to a suite on the ground floor. There is no generator for the frequent power losses. The saving grace was the other staff, such as housekeeping and the people in the kitchen were extraordinarily good, they were very very nice and accommodating
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in a scenic place.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Beautifully situated along a river with a stunning view over mountains, with nice staff. They could give more informations about what to in Pahalgam, food was standard for mid Indian standard but nothing special.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from satisfactory
Worthless.

4/10 Poor

Ajay Varma, Bangalore

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Only Good Location
this hotel is over valued . Rooms are in bad condition , curtains torn up do not cover full window , linen and towels etc dirty . They say provide tea maker etc in room , not correct !! The biggest issue was the staff at the reception first said they have no confirmation of our booking , on request they said yes in THE MORNING only they received the confirmation from Hotel. com !! though the room was booked about 3 weeks in advance . NOT RECOMMENDED hotel , except for location

8/10 Good

Saurabh, Delhi

Liked: Cleanliness, staff & service
Location makes it Heavan!!
Its an old Heavan on the banks of Lidder river. I give 5 stars for hospitality, food was not bad. However they can really improve on their rooms.But considering a small place like pahalgam it is one of the best that u can bet upon.

2/10 Terrible

Ameya, Bombay

Disliked: Staff & service, property conditions & facilities, room comfort
Great location - but nothing else!
The Heevan has a GREAT location, right at the bank of the river Lidder. But alas! That's where the beauty of this hotel ends, for the pathetic service negates every positive. We were three families traveling; landed at the hotel to find that they had messed up the booking and had held only two rooms for us (which they claimed, was because they didn't get the booking from Hotels.com). They later found a third room on the first floor. The rooms themselves are not standard. So, the ones on the first floor have wooden flooring, but my room on the ground floor had a carpet. Ditto for the heaters - my room had a tabletop heater (ineffective) while the neighboring one had a bigger one. The rooms are not in the best state either - my brother in law spent a few anxious moments when the handle on his bathroom door came off, leaving him locked inside. But what took the cake was the check-out. They refused to accept cards because “the phone line was down”. They suggested that I go to the market (3 km away) and withdraw cash. The least I expected in case the card machine wasn’t working was for them to put up a note at the reception prominently so I'd know when I was checking IN, rather than OUT. As it happened, the phone line was just fine and a few tantrums later, they swiped the card ok! All in all - I came away very disappointed. It's fine to have a great location. But to expect that the locational advantage would gloss over all the inefficiencies is hoping for too much!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
LOCATION
THER HOTEL LOCATION IS WONDERFUL BUT THE ITS A VERY OLD HOTEL

4/10 Poor

Ashish Duggal, Chandigarh

Disliked: Property conditions & facilities
Great Location but Hotel In Shambles .
We stayed for one night ( Thankfully ) here . At Rs 8500/ a room night ( with Break fast ) . The hotel is in Shambles with torn Carpets , Upholstries , Curtains etc & gives a shaking feeling as if Its Ready to Crumble . Staff is Polite , The Genral Manager is a Fine Man but the Hotel requires big time interiors Renovation & Upkeep . Till then my suggestion is that if they still want to keep operating the Hotel Heevan in this miserable state then They should Slash their Room Rates to half so as to Justify the Guests Value For His Money .
Hotel Heevan at the Back Ground
In the Lobby of Hotel Heevan
The Reception of Hotel Heevan

2/10 Terrible

Amit Balwani, New Delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience!!!
We did not get a room as it seems a big group had booked the whole hotel and I was told that they do not have my booking in their system - which is based at Srinagar. The hotel manager (Mr. Javed) said that he does not know Hotels.com, and that they are getting the booking from expedia.com. After wasting more than 2 hours of calling Hotels.com customer care thrice with call being put on hold upto 30 minutes each time, Heevan's manager arranged another hotel and that too not a suite which I had booked. Complete waste of time, I am never going to book through hotels.com again - and neither Heevan. Such a shame. NOT RECOMMENDED AT ALL.

6/10 Okay

SENTHILNATHAN, CHENNAI

Disliked: Property conditions & facilities
Hotel location was great but the condition of room door locks etc were really bad. Food was not of high quality and varieties were limited. Transport arrangements were very quick and overall my stay was ok.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great View of Scenery
Fantastic Scenery but the toilet shower needs to be improved

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019