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The Old Custom House

Photo gallery for The Old Custom House

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Room Amenity
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets

Overview of The Old Custom House

The Old Custom House

4 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Restaurant
  • Bar
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
South Quay, Padstow, England

Explore the area

  • Popular LocationPadstow Harbour1 min walk
  • Popular LocationPrideaux Place8 min walk
  • Popular LocationSt George's Cove Beach15 min walk
  • AirportNewquay (NQY-Newquay Cornwall)21 min drive

Choose dates to view prices

About this area


Located in Padstow, The Old Custom House is near a train station and near the beach. Prideaux Place and Pencarrow House and Garden are local landmarks, and some of the area's attractions include National Lobster Hatchery and Camel Creek Adventure Park. Japanese Garden and Bonsai Nursery and Screech Owl Sanctuary are also worth visiting.

What's nearby

  • Padstow Harbour - 1 min walk
  • Padstow Museum - 2 min walk
  • National Lobster Hatchery - 5 min walk
  • Prideaux Place - 8 min walk
  • St George's Cove Beach - 15 min walk

Getting around

  • St Columb Road Station - 17 min drive
  • Newquay (NQY-Newquay Cornwall) - 21 min drive


  • Pescadou — 1 min walk
  • Rojano's in the Square - 2 min walk
  • The Golden Lion Hotel - 2 min walk
  • Paul Ainsworth at Number 6 - 3 min walk
  • Rick Stein's Café - 3 min walk

About this property

The Old Custom House

4-star inn with restaurant and bar/lounge
Along with a restaurant, this smoke-free inn has a bar/lounge and a coffee shop/café. WiFi in public areas is free. Other amenities include a hair salon. All 22 rooms offer free WiFi, coffee makers and flat-screen TVs. Other amenities available to guests include hairdryers, ironing boards and desks.
The Old Custom House offers 22 forms of accommodation with coffee/tea makers and complimentary bathrobes. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers, designer toiletries and hairdryers. This Padstow inn provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Off-site parking within 500 ft (GBP 8 per night)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar


  • Lift

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Hair salon
  • Luggage storage

Languages spoken

  • English


  • Manicures and pedicures


  • Smoke-free property

Room amenities


  • Bed sheets


  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hairdryer
  • Towels


  • Flat-screen TV

Food and drink

  • Coffee/tea maker


  • Desk
  • Iron/ironing board

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Check-in from 4:00 PM - 8:00 PM
Minimum check-in age - 18


Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Nearby parking fee: GBP 8 per night (500 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts Visa, Mastercard, American Express, debit cards and cash
Noise-free guestrooms cannot be guaranteed

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

Frequently asked questions

Overall score and ratings


Very good

Rating 5 - Excellent. 88 out of 176 reviews
5 - Excellent 50%
Rating 4 - Good. 54 out of 176 reviews
4 - Good 31%
Rating 3 - Okay. 21 out of 176 reviews
3 - Okay 12%
Rating 2 - Poor. 9 out of 176 reviews
2 - Poor 5%
Rating 1 - Terrible. 4 out of 176 reviews
1 - Terrible 2%




Staff & service




Property conditions & facilities

5/5 Excellent

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quirky and friendly Town was very busy people everywhere!
Stayed 2 nights in Sep 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
It is right in the heart of the town Parking is a major issue They were mostly shut down due to COVID so could only offer us room only , no food at all
Stayed 3 nights in Jul 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and can't fault the service. With the windows open because of it's location it was quite noisy, we did have a fan in the room which was much appreciated on the hotter days.
Stayed 2 nights in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Faultless. From check in with the super friendly ladies on front desk to the beautifully decorated rooms. We had room 15. Spacious. Clean. Just great for a pub room. Loved the quirky route to get to the room. Mindful of the stairs up to those who have special needs but gif us was a pure delight and what we expected for a much older building and pub room. All staff couldn’t have been more helpful from drinks served to breakfast in morning. Just great. We will definitely use again when visiting Padstow. Faultless.
Stayed 2 nights in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021