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"Parking was charged additional we were not told so before Antilled checking in and it was not of the Hotel class"

"Staff was great. Rooms are nice. Close to transportation "

"I was really disappointed in the cleanliness of the hotel and pools. The pools had algae and black mould on grouts and pool walls. The pool filters are disgusting and the indoor pool windows are horrifically dirty! In our room we had blood on the shower curtain and tub, the shower liner wasn’t attached to the wall properly, there are stains all over the carpet and ceiling, and a dirty extension cord to plug in your charger beside the bed. The other side of the bed you couldn’t even plug in the lamp as there is no electrical outlets. There was a hole in the floor at the bed with the carpet covering it. And one front desk lady and a valet were lovely but other staff were cold and unapproachable. I was expecting so much more for the price. We spent more time outside of the hotel seeing the town instead of at the resort. So disappointing. I have stayed at cheap chain hotels that are better kept than this resort. "

"The first room we got was very small and not remodeled like the pictures I saw when I booked the hotel. The staff was amazing and was able to accommodate me and switched me rooms. The new room was much nicer, however the AC did not work and I had to sleep with the window open. I did report the AC however I’m assuming it slipped their mind. I also asked for fresh towels, and that was forgotten as well."

"The hotel itself was very clean and the staff were great. However things took a bit of a turn as we got to the corridor that our room was on. It was hot in the hallway and when we entered the room it was like a sauna. The thermostat could only be turned down to 20C so we cooked the rest of the night. The room itself was nice. Very clean and comfortable. However we didn’t get a great sleep due to the party that someone decided to have that went until around 2:30am. I mentioned all of this at checkout but the staff didn’t seem overly concerned. All I got for a response was that it was the weekend. Well I was travelling and getting on a early flight, and at $270 a night I’d like a little quite!"

"Very convenient"

"Great location and the staff were fantastic"

"The Pan Pacific is the best! From friendly staff, beautiful rooms overlooking the harbour, the Club Pacific floor for dining was exceptional, and even the business room was a nice touch for use of their computers and printer!"

"Perfy"