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Reviews of Centrella Hotel, A Kirkwood Collection Hotel

3.5 out of 5
Centrella Hotel, A Kirkwood Collection Hotel
612 Central Ave, Pacific Grove, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 609 out of 1000 reviews" "
Rating 8 - Good. 261 out of 1000 reviews" "
Rating 6 - Okay. 81 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Paul, Fresno

Travelled with partner
Disliked: Staff & service
Facility is old and has not been kept up as in the past. Damaged and unpainted trim. No longer a hot breakfast, rather small and unimaginative, croissants and bread small and dry, overall not what it used to be.
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Heidi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a cute hotel! Definitely old but so quaint. Loved it!
Stayed 2 nights in Apr 2024

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, cute bed and breakfast with history to it.
Stayed 1 night in Apr 2024

8/10 Good

Ian, Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice older property that has lots of character.
Stayed 1 night in Apr 2024

10/10 Excellent

FRANCIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, convenient to restaurants and sights in Pacific Grove and Monterey. Old style hotel charm.
Stayed 1 night in Apr 2024

10/10 Excellent

Rosa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Centrella hotel is an absolutely beautiful historic home! Staff was welcoming and friendly and in a great location. Definitely would stay here again!
Stayed 1 night in Apr 2024

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved the breakfast homemade granola with yogurt and fruit, our room was right on the front and street was noisey... parking is limited on site.
Stayed 1 night in Apr 2024

10/10 Excellent

Marcia

Travelled with partner
Liked: Amenities, property conditions & facilities
Like the breakfast, & staff . Pillows were terrible too noisy by us .
Stayed 2 nights in Apr 2024

10/10 Excellent

Barron

Stayed 1 night in Apr 2024

10/10 Excellent

ERIC

Stayed 1 night in Apr 2024

8/10 Good

Brittany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that is was walkable distance to lovers point and close to a farmers market on Mondays :) super cute place for a relaxing getaway
Stayed 2 nights in Apr 2024

8/10 Good

Cristina

Liked: Cleanliness, staff & service
This is an old, historic building. Walls are thin, rooms are tiny, beds are not very comfortable and although in a neighborhood setting—the mornings are super noisy starting at 7:00am.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rosa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the employees
Stayed 1 night in Mar 2024

10/10 Excellent

Cadee, Clovis

Liked: Cleanliness, staff & service, amenities
Charming. Close to the golf course walkable
Stayed 1 night in Mar 2024

6/10 Okay

Zuzana

Travelled with partner
So called continental breakfast was pretty much nonexistent. Today at 8:30 am there were three tiny muffins and an almost empty pitcher of orange juice on offer. Coffee was there, but that was it. Carpet in the room looks worn and dirty I won’t complain about the fact that the hot water went off while I was taking a shower yesterday morning. I realize that it’s an old building and stuff happens, but shivering in the shower with shampoo dripping in my face while waiting for any water to come on did not add to my enjoyment of the stay.
Stayed 2 nights in Mar 2024

8/10 Good

Mary

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Beautifully preserved historical building
Stayed 1 night in Feb 2024

8/10 Good

jeri

Liked: Cleanliness, staff & service
I've stayed here numerous times pre-covid. You can't beat the location, off street parking and polite staff. While everything worked and was spotless, I found the facility a bit run down and in need of some cosmetic updates. It's not enough for me to not return. I will be back!
Stayed 2 nights in Mar 2024

10/10 Excellent

Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location at Lovers Point
Stayed 2 nights in Mar 2024

10/10 Excellent

Josine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful. The cottage was cozy and clean. Will stay again when visiting Pacific Grove
Stayed 2 nights in Feb 2024

2/10 Terrible

Mahvash

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT go there! They only have 5 parking spots for the entire hotel!! It is noisy, you can hear the people in the upper floor even if they are talking, let alone the staff in the lobby! Very small rooms and bathrooms.
Stayed 1 night in Mar 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, lovely breakfast. Staff helpful. Be aware there is a destination charge at the hotel of $19 plus tax per night. This information is in the small print when booking with Expedia.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gabriel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful old hotel. Cozy.
Stayed 6 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint hotel in a nice location. One free cup of wine each night is a nice amenity I have not had at other hotels.
Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Complementary glass of champagne each night. Nice breakfast included in the price. Close to ocean.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FANTASTIC stay - such a cozy, tender ambiance. The free wine and DELICIOUS chocolate chip cookies hit the spot.
Stayed 1 night in Feb 2024

4/10 Poor

David

Travelled with family
Disliked: Amenities, property conditions & facilities
The room is very small. This hotel should be 2 star instead of 3.5 star rating.
Stayed 1 night in Feb 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for kindly accomindating our requirements.
Stayed 1 night in Feb 2024

2/10 Terrible

joanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully situated near everything!
Stayed 1 night in Jan 2024

2/10 Terrible

Aniela

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel experience of my life, walls are paper thin and my bed was literally shaking from my neighbors next door, I had to leave the property.
Stayed 1 night in Feb 2024

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our third stay at this property. That says it all.
Stayed 2 nights in Feb 2024

6/10 Okay

Dave

Travelled with partner
The property is ready for a make over.
Stayed 1 night in Feb 2024

10/10 Excellent

Erika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!! Stayed her with my family and its was so cute and super clean. Will be coming back soon!
Stayed 1 night in Jan 2024

10/10 Excellent

heather

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel is charming. Loved the cottage! Stayed with two granddaughters and they loved it. Lovely patio. Very quiet. The one main negative was the reception clerk who was not sociable at all. Didn't greet us nor particularly make us feel welcome. There was no parking available on site (only 5 spaces total) and when we arrived there was a large party nearby and there was no street parking for at least four blocks in all directions. The clerk didn't seem to care.
Stayed 1 night in Jan 2024

10/10 Excellent

Xiao

Liked: Cleanliness, staff & service, property conditions & facilities
It is a quaint Victorian house. The neighborhood is good. The staff are very friendly and helpful. I love the fireplace in the evening!
Stayed 1 night in Jan 2024

6/10 Okay

Stephanie

Disliked: Staff & service
Unfriendly staff / Disappointing service
The staff was not friendly or welcoming at every opportunity they had to engage with us as guests. It felt like our presence was bothersome to them. What was worse was that they were slightly polite to others, so their lack of basic hospitality felt both knowing and targeted. Given the accommodations are a bit tired, the least they could do would be to shine in the service department, right?? Major fail and left an unfortunate distaste for my memories of my weekend stay because of their lack of care for basic hospitality. Oh, and it’s way past the time to take down the holiday decor and retire the dead poinsettias given February is only a handful of days away.
Stayed 1 night in Jan 2024

4/10 Poor

Margit

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Mary Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, welcoming common area with comfortable couches. Close to the center of Pacific Grove with several nice restaurants and boutiques nearby.
Stayed 1 night in Jan 2024

10/10 Excellent

Galen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and friendly check-in. Comfortable bed and hot water in the room. Clean rooms and tidy facility. Complementary champagne is great! Rooms agains the road may experience some traffic noise at night when trying to sleep. Within walking distance of great restaurants!
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness
Cool
Stayed 1 night in Dec 2023

8/10 Good

Carolyn, Costa Mesa

Liked: Cleanliness, staff & service
Disliked: Amenities
Breakfast was all carbs. Could not eat it but coffee. I have to bring chicken and an egg I am diabetic. I was at Centrells inn2 times b4 and got a real breakfast. Also no refrigerator or microwave in room.
Stayed 1 night in Jan 2024

10/10 Excellent

Cierra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Jessica

Stayed 1 night in Jan 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jessica at the hotel provided stellar service to us during breakfast. Daniel at check-in was most pleasant. Thanks Hotels.com!
Stayed 1 night in Jan 2024

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Regula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Evan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not planning to stay at the Centrella Hotel as our trip from LA to SF was all “off the cuff” (unplanned) and as we were not planning to over night at Monterey we would not of had the extreme pleasure of staying at the Centrella. We arrived late at night and were greeted with a very nice warm smile and collected our key to a beautiful room/suite. The bed was soo comfortable after a long day of driving and sightseeing. The only thing that I could possibly think of that needs improvement is the plumbing as the hot water needed time to travel through the old pipes. That said it adds to the charm of an old lady that has been around since 1892. We will stay here again if in Monterey.
Stayed 1 night in Jan 2024

4/10 Poor

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
It was ok.
When checking in, did not know we had to pay for additional fee for booking with a third party. The room was very cold did not know how to use the fireplace because there was no heater to turn on. The bed couch was very uncomfortable.
Stayed 1 night in Jan 2024