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"We had an overall good stay at this resort. At first, we were placed on the third floor and the room felt so far from everything, it felt like a maze trying to find my way around so I asked for a closer room and was moved as soon as one was available, thanks to Manuel! The new room was close to the pools and lobby. It was great. We visited the gym too and it was great. Updated equipment with infused water and energizing snacks. The food at the restaurants was pretty good. The pools were always packed and they will ask you to rent their cabanas for a fee. With the cabanas, they bring you food and drinks all day. We found it to be worth it! The staff were all SO friendly and pleasant. You can tell they really enjoy working there. I didn’t run into even one unpleasant staff member. The only downside to this resort is that if you’re here for the beach like me , just know that it’s extremely rocky to the point it’s almost impossible to get in. It really hurts your feet. There is an area a little further away that’s more public and easier to get in, but it stinks and isn’t as clean. If you don’t care for the beach and would rather swim in the pools, this place is perfect for you. I also wanted to say thank you for the slice of cake for my birthday that was left in our room. It made my day. "

"They’re decent. Food could be better "

"Clean rooms Staff is very polite Perfect "

"BEST RESORT for everything. "

"The hotel and staff were great. Only thing that could be better was the beach. It was really rocky and impossible to get into without water shoes. "

"I want to start by saying that this review has nothing to do with the staff, every single person we encountered was amazing, kind, and attentive. A special thank you to the team at the Katok restaurant in the Akumal resort, especially Oliva, Obdulia, Francisca, the chef who came out to greet us, and the captain waiter. Their service truly stood out and made us feel very welcome. Unfortunately, my experience was deeply affected by the food. During my stay, I got food poisoning twice, and the last time was extremely severe. I experienced fever, vomiting, chills, and diarrhea. I am still recovering from it. It was honestly very difficult to travel back home in that condition. I had a fever while flying and could not keep any food down due to how upset my stomach was. This was very disappointing, especially because everything else, particularly the staff, was so wonderful. I hope the resort takes this feedback seriously and reviews their food safety standards so that future guests do not go through the same experience. "

"Beautiful resort great location it was every thing I expected and more."

"“5-Star Fraud” – Ocean Riviera Paradise ⭐ 1/5 – 5-STAR FRAUD This hotel is a complete scam. It’s advertised as a 5-star resort, but the reality is far from it. Severely understaffed, slow and disorganized service, and poor customer attention. The food is very low quality, with limited options and endless lines for everything, even the buffet. Several times we couldn’t even get into the restaurants. The beach is full of rocks and seaweed, not what you expect in Cancun. You pay for luxury and get chaos instead. Do not recommend at all. There are much better options for the same price. “Fraude de 5 estrellas” – Ocean Riviera Paradise ⭐ 1/5 – FRAUDE DE 5 ESTRELLAS Este hotel es un engaño total. Lo venden como 5 estrellas, pero la realidad es completamente diferente. Falta de personal en todas las áreas, servicio lento, desorganizado y con muy mala atención. La comida es de pésima calidad, con muy pocas opciones y colas interminables para todo, incluso para el buffet. En varias ocasiones ni siquiera pudimos entrar a los restaurantes. La playa está llena de rocas y algas, nada que ver con lo que uno espera en Cancún. Pagas por lujo y recibes una experiencia caótica. No lo recomiendo para nada. Hay opciones mucho mejores por el mismo precio. "

" Vacation in general was great just on the roof staff charge from my credit card double times tips,so need to be careful and when I was checking out they try put tips in my room bills-so totally disagree with it."