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Reviews of Best Western Banbury House Hotel

3 out of 5
Best Western Banbury House Hotel
23-31 Oxford Road, 23 - 31, Banbury, ENG

Reviews

8.0

Very good

Rating 10 - Excellent. 81 out of 289 reviews" "
Rating 8 - Good. 132 out of 289 reviews" "
Rating 6 - Okay. 53 out of 289 reviews" "
Rating 4 - Poor. 16 out of 289 reviews" "
Rating 2 - Terrible. 7 out of 289 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hazel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Stayed 1 night in Dec 2021

8/10 Good

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes it was good very friendly receptionist n helpful. Bfast not much variety but ok for us vegetarian n need a bit more on gluten free. Overall the hotel is lovely n comfortable. Clean n friendly.
Stayed 1 night in Nov 2021

8/10 Good

paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Comfortable and clean but a little bit dated
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Lovely place but rooms need an update
Lovely building and reception, staff were soo welcoming but the room is in desperate need for an update. All appeared very clean but there was a strong damp smell in our room which wasn’t very pleasant.
Stayed 1 night in Nov 2021

6/10 Okay

Terry

Disliked: Staff & service, property conditions & facilities
Breakfast was good!
Bedroom was okay was very warm so managed to get old sash window to open 50mm, but we were woken at 4am buy the plant room firing up so shut the window but still could hear it no more sleep!!! The bathroom had very little ventilation, and no extraction fan. We found that the staff were reactive but not proactive in general we felt the hotel looked very tired.
Stayed 1 night in Oct 2021

8/10 Good

Paul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is OK, but has not moved on much from the last time I stay over 13 years ago!! Confusing breakfast ordering system that for me failed miserably! Going down for a standard continental breakfast only to be presented with Porridge I did not order and a slate plate with pastry’s yogurt and some nut thing?! when I had already had two weetabix, and toast, orange juice and a cup of tea, maybe trying to given another “continental style” breakfast, but for me it failed and was confusing & unnecessary!!
Stayed 1 night in Oct 2021

2/10 Terrible

Lucy

Stayed 2 nights in Oct 2021

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent
All the staff are absolutely amazing so considerate and caring, nothing to much trouble, special thanks to Brian and marguerite .
Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Weekend stay
The staff were helpful we changed room to a ground floor room as my wife has a mobility problem. The room was poorly decorated with wallpaper coming off of the wall.
Stayed 3 nights in Oct 2021

10/10 Excellent

chris

Liked: Staff & service
Does what it says in the tin nice big carp park hotel bit tired but clean and staff were friendly
Stayed 1 night in Oct 2021

6/10 Okay

Graham

Business traveller
Liked: Cleanliness
Too many stairs for anyone with a mobility issue.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and staff, very welcoming and good value break
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
A fine hotel but more for the older clientele - clean & comfy...
Stayed 1 night in Sep 2021

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location staff were very helpful.
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cold Room
Arrived fairly late to find the room had the windows left open, this meant the room was quite cold, not helped as apparently, the heating isn't turned on. The night desk was unable to either turn the heating on or offer an alternative room.
Stayed 1 night in Sep 2021

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, amenities
Pleasant stay
Stayed 1 night in Aug 2021

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay
Great hotel clean and comfortable. friendly staff and accommodating.
Stayed 1 night in Aug 2021

8/10 Good

james

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

ZENA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, pleasant stay.
Comfortable stay for business in affordable, spacious accommodation.
Stayed 2 nights in Jun 2021

10/10 Excellent

Tom

Stayed 1 night in Jun 2021

6/10 Okay

Katie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overnight stay
Room was a little tired, bathroom was up to date and clean but the toilet didn't flush. Staff were lovely
Stayed 1 night in May 2021

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

6/10 Okay

Mark

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good staff, tired condition
The staff are struggling with post-covid startup... eg breakfast one day was a calamity, waited 35 mins for anything to appear on my table... another day it was fine. Meal choices are currently limited and not very good. Staff really try to be helpful and service is good elsewhere. The whole hotel décor, and rooms in particular, needs a face lift. My window wouldn't close completely, so road noise the whole time, and the bathroom towel rail didn't work. Simple things I'd like to see... better wi-fi, the free option up/download limits are not generous.... more beer choices at the bar
Stayed 4 nights in May 2021

4/10 Poor

Kris

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and Tired
This hotel is old and tired inside, well over due a refurb. I wouldn't stay again.
Stayed 1 night in Nov 2020

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

June

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcome, friendly staff and a very comfortable bed which made for an excellent nights sleep
Stayed 1 night in Sep 2020

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant if worn.
Friendly, pleasant staff. Room old and worn in places. chair very wobbly and didn't look like it would last much longer. Comfortable bed and nice firm pillows though, and a decent hot shower. Would happily stay here again as very convenient for work at the hospital.
Stayed 3 nights in Aug 2020

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

10/10 Excellent

David, Newcastle

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town centre wonderfull staff rooms are nice and cosy
Stayed 2 nights in May 2020

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasing overnight hotel stop
We stayed here for one night on our way home from our holiday in Dorset. It was just as the Coronavirus pandemic was taking hold. The staff were extremely helpful and friendly and took all precautions. The food in the bar and breakfast was very good. Our room was comfortable and spacious.
Stayed 1 night in Mar 2020

2/10 Terrible

Tom

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and service
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Feb 2020

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best western Banbury
Breakfast was nice. Since the last time we went the restaurant has closed at night but you can get bar food.
Stayed 1 night in Feb 2020

8/10 Good

Kevin Leigh

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY GOOD
VERY GOOD WOULD STAY THERE AGAIN
Stayed 1 night in Feb 2020

10/10 Excellent

June

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

george

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
No reply
I phoned about a problem. Staff promised to help and to phone back. But did neither
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good car park Lovely reception staff, who were very helpful Good size room Large bathroom
Stayed 2 nights in Jan 2020