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Reviews of MainStay Suites Kansas City Overland Park

2.5 out of 5
MainStay Suites Kansas City Overland Park
11001 Oakmont St, Overland Park, KS

Reviews

7.6

Good

Rating 10 - Excellent. 215 out of 645 reviews" "
Rating 8 - Good. 212 out of 645 reviews" "
Rating 6 - Okay. 100 out of 645 reviews" "
Rating 4 - Poor. 65 out of 645 reviews" "
Rating 2 - Terrible. 53 out of 645 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Jacqueline

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our ceiling had a REALLY bad pour out into the bathroom from the room above us. They did t comp us or fix anything. Just gave us towels for the floor (needed a bucket AND the towels for real) and said “it’ll stop”.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 28 Apr 2024
Dear Recent Guest Thank you for allowing us to serve your lodging needs

2/10 Terrible

Darnesha

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty, the halls smelled of urine and were filthy, there were several people playing loud music that I could hear in my room. I felt unsafe as there were 2 men arguing in the parking lot the first night I checked in and the police were called and there was a car alarm blaring every night. There was also 2 huge cockroaches and I was terrified! No telling how many more cockroaches were hiding in the walls. I was there 4 days and never saw housekeeping. I never even saw them in the halls. The staff was very rude and lied to me about the check out process. I had 2 different people lie to me about a refund for unused dates. The desk manager was extremely rude and disrespectful and offered no help to me whatsoever. The general manager also did not offer any assistance or apologies for her staff lying to me and she hung up the phone in my face! They do not care about paying customers and will keep your money and refuse to issue any refunds. The general manager refused to give me information to speak to anyone above her and stated they do not have a corporate office. Do yourself a favor and book elsewhere! It’s cheap for a reason. You get what you pay for! Don’t believe the pictures. You will regret it instantly when you walk in there. Pay the extra money and get something safe and clean.
Stayed 7 nights in Apr 2024
Response from Hotel Management on 25 Apr 2024
Dear Recent Guest Thank you for allowing us to serve your lodging needs

4/10 Poor

Kenny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Hotel Management on 24 Apr 2024
Dear Recent Guest Thank you for allowing us to serve your lodging needs

4/10 Poor

Karen

Business traveller
On the day, I was scheduled to check out, one of the staff banged on my door at 9:15 AM to ask me if I would be checking out that day. Could they not check their computers? On the reservation I made through Expedia, the checkout time was noon. The staff member that knocked on my door told me it was 11:00 AM because they were “ Independently owned”. I spoke with Expedia, who tried to contact the hotel, but no one responded. There was hair all over the bathroom floor in the room I was given. Would not recommend this hotel.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
Dear Recent Guest Thank you for allowing us to serve your lodging needs

4/10 Poor

Rebekah

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Some of lower staff was very nice and helpful
Stayed 7 nights in Apr 2024
Response from Hotel Management on 14 Apr 2024
Dear Recent Guest Thank you for allowing us to serve your lodging needs

4/10 Poor

Anetra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Management on 8 Apr 2024
Dear Recent Guest Thank you for allowing us to serve your lodging needs

6/10 Okay

Rocky

Stayed 1 night in Jan 2024
Response from Hotel Management on 27 Mar 2024
Dear Rocky Thank you for allowing us to serve your lodging needs

4/10 Poor

Rose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property smelled like marijuana and cig smoke. Bed not made with top comforter.
Stayed 1 night in Mar 2024
Response from Hotel Management on 24 Mar 2024
Dear Recent Guest Thank you for allowing us to serve your lodging needs

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't realize I was checking into a Section 8 housing hotel.
Stayed 1 night in Mar 2024
Response from Hotel Management on 24 Mar 2024
Dear Recent Guest Thank you for allowing us to serve your lodging needs

2/10 Terrible

Vivica

Disliked: Property conditions & facilities
Room was nasty and there was a smell
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Dear recent guest Thank you for allowing us to serve your lodging needs

10/10 Excellent

Karen

Disliked: Cleanliness, staff & service
Response from Hotel Management on 3 Feb 2024
Dear Karen Thank you for sharing experience. We are glad to have you as our guest.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Your twenty four hour coffee is available without creamers
Stayed 7 nights in Jan 2024
Response from Hotel Management on 3 Feb 2024
Dear Karen Thank you sharing your positive experience. We look forward to your continued booking.

6/10 Okay

Morgan

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
Disliked: Cleanliness
1st time in 30 yrs I've heard of a hotel not giving toilet tissue to wipe your bottom besides the first day you check in.. I could understand it being a rule for your live ins or contract workers staying long term but not daily rents at 100 plus daily sorry
Stayed 1 night in Jan 2024
Response from Hotel Management on 28 Jan 2024
Dear recent guest, Thank you for allowing us to serve your lodging needs

8/10 Good

Mariah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It seems there may be a pest issue. We killed about 3-4 roaches in our kitchen area between the two days we stayed there. Other than that, our stay was very pleasant.
Response from Hotel Management on 3 Jan 2024
Dear Recent Guest Thank you for allowing us to serve your lodging needs

2/10 Terrible

Tameeca

Disliked: Staff & service, property conditions & facilities
When I arrived My room was very dirty. The dishes were dirty the carpet wasn't vacuumed there was a lot of crumbs on the side of the bed and a small blunt on the floor, behind the chair was someone else socks. I got a call at 8am telling me I had to check out an hr early because they was booked and needed the room. The staff was hard to find. U literally had to yell to get someone to come to the desk. Poor custom
Stayed 7 nights in Dec 2023
Response from Hotel Management on 3 Jan 2024
Dear recent guest Thank you for allowing us to serve your lodging needs

2/10 Terrible

Ciarra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Hotel Management on 31 Dec 2023
Dear Recent Guest Thank you for allowing us to serve your lodging needs

6/10 Okay

Kamariah

Stayed 7 nights in Dec 2023
Response from Hotel Management on 15 Dec 2023
Dear Recent Guest Thank you for allowing us to serve your lodging needs

4/10 Poor

Fernando

Stayed 3 nights in Nov 2023
Response from Hotel Management on 15 Dec 2023
Dear Recent Guest Thank you for allowing us to serve your lodging needs

2/10 Terrible

Jeremy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had many issues. Would not recommend.
Stayed 8 nights in Nov 2023
Response from Hotel Management on 22 Nov 2023
Dear Recent Guest Thank you for allowing us to serve your lodging needs

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms nice location!! The staff is amazing Shautay Wade from Management is a very nice person! I would definitely recommend this place!
Response from Hotel Management on 20 Nov 2023
Dear Quincy Thank you for sharing your positive experience!

2/10 Terrible

James

Stayed 1 night in Nov 2023
Response from Hotel Management on 9 Nov 2023
Dear Recent Guest Thank you for allowing us to serve your lodging needs

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower head was not working at all but the faucet was constantly dripping lots of water. I was there for 2 nights and complained to Expedia and hotel staff but it fell upon deaf and uncaring ears, all rooms occuppied was there answer. Room was also located nest to registration office so there was constant noise. Expedia offered $25 refund from the original coast of $225...how generous right? Never do business with Expedia again, go Booking. Health dept. should inspect the place
Stayed 2 nights in Nov 2023
Response from Hotel Management on 6 Nov 2023
Dear Recent Guest Thank you for allowing us to serve your lodging needs

2/10 Terrible

Dong

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay and customer service
The room was disgusting. Urine on the sheets and waited 20+ minutes for new sheets at the front desk in which they had my employee, their guest, put on his own sheets. The room smelled horribly of cigarette smoke and there was ashes all over the floors and counters. When we asked to get refunded for 3 nights my employee would not stay there they refused to do so. They even told my employee that he isn’t allowed to check out early. He stayed one night and couldn’t even sleep in the room because it was smelly and all the guests were so loud.
Stayed 4 nights in Nov 2023
Response from Hotel Management on 6 Nov 2023
Dear Recent Guest Thank you for allowing us to serve your lodging needs.

2/10 Terrible

Matt

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for a very short period before checking out and have disputed the charge to my credit card.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 29 Oct 2023
Dear Recent Guest Thank you for allowing us to serve your lodging needs

4/10 Poor

Darrell

Disliked: Staff & service, property conditions & facilities
Dirty, smelly, had cockroaches
Stayed 1 night in Oct 2023
Response from Hotel Management on 21 Oct 2023
Thank you for allowing us to serve your lodging needs

8/10 Good

Mariesela

Stayed 7 nights in Sep 2023
Response from Hotel Management on 12 Oct 2023
Hello Mariesela Thank you for taking time to complete our survey. I am glad to see you enjoyed your stay! We look forward to your return.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to check in. Quick and friendly service.
Stayed 1 night in Oct 2023
Response from Hotel Management on 9 Oct 2023
Thank you for your positive feedback

6/10 Okay

Jessica

Stayed 1 night in Oct 2023
Response from Hotel Management on 29 Oct 2023
Dear Recent Guest Thank you for allowing us to serve your lodging needs.

4/10 Poor

Tonya

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Hotel Management on 3 Oct 2023
Thank you for allowing us to serve your lodging needs

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many Negatives
Stayed 3 nights in Sep 2023
Response from Hotel Management on 17 Sept 2023
Dear Recent Guest Thank you for allowing us to serve your lodging needs.

8/10 Good

Sheri

Travelled with group
Liked: Staff & service, room comfort
The bed was very comfortable. The room needs updated, especially the bathroom, but it was still clean. I would stay there again.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 16 Sept 2023
Dear Sheri Thank you for your positive review!

10/10 Excellent

Vince

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice and courteous when you can get a hold of someone
Stayed 7 nights in Aug 2023
Response from Hotel Management on 3 Sept 2023
Dear Vince Thank you for taking our online survey. I am glad you have rebooked with us! Please let me know if there’s anything you need.

10/10 Excellent

LaMeki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well equipped
Stayed 1 night in Aug 2023
Response from Hotel Management on 24 Aug 2023
Thank you for sharing your experience!

2/10 Terrible

Robert

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nasty place to stay. In the heart of Overland Park, Kansas a beautiful city. The air did not work properly, no comforter on the bed or blankets in the room. Door key stoped working three times. Never recommend this place to anyone but the homeless.
Stayed 2 nights in Aug 2023
Response from Hotel Management on 14 Aug 2023
Thank you for allowing us to serve your lodging needs

6/10 Okay

Dennis S.

Travelled with family
Disliked: Amenities
This is an extended stay hotel, no breakfast, no coffee in the lobby, no ice machines on the floor. The room we stayed in was in need of some repair and a goog cleaning and exhibited water damage on the ceiling. Mattress did not have cover, bed had sheets but no blanket. You get what you pay for at this hotel.
Stayed 3 nights in Aug 2023
Response from Hotel Management on 14 Aug 2023
Thank you for allowing us to serve your lodging needs

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Management on 23 Jul 2023
Thank you for allowing us to serve your lodging needs

2/10 Terrible

Mckendra

No working lights, air or cold water
Stayed 1 night in Jul 2023
Response from Hotel Management on 19 Jul 2023
Dear Recent Guest Thank you for allowing us to serve your lodging needs

8/10 Good

Gabe

Travelled with group
Liked: Cleanliness, property conditions & facilities
Room had a smell to it, not bad but also not good
Stayed 2 nights in Jul 2023
Response from Hotel Management on 19 Jul 2023
Dear Recent Guest Thank you for sharing your experience . We hope to see you again soon!

4/10 Poor

Tania

Disliked: Cleanliness, staff & service, property conditions & facilities
Ro
Stayed 5 nights in Jun 2023
Response from Hotel Management on 19 Jul 2023
Dear Recent Guest Thank you for allowing us to serve your lodging needs

8/10 Good

Stacy

Stayed 1 night in Jul 2023
Response from Hotel Management on 9 Aug 2023
Thank you for sharing your positive experience

2/10 Terrible

Neil

Stayed 3 nights in Jul 2023
Response from Hotel Management on 12 Jul 2023
Dear Recent Guest Thank you for allowing us to serve your lodging needs

2/10 Terrible

Zac

Stayed 2 nights in Jul 2023
Response from Hotel Management on 11 Jul 2023
Dear recent guest Thank you for allowing us to serve your lodging needs

10/10 Excellent

Shelley

Stayed 1 night in Jul 2023
Response from Hotel Management on 1 Aug 2023
Dear Shelley Thank you for such a positive response!We look forward to your return.

8/10 Good

lynn

Stayed 7 nights in Jul 2023
Response from Hotel Management on 17 Jul 2023
Thank you for allowing us to serve your lodging needs.

2/10 Terrible

Andrea

Stayed 1 night in Jul 2023
Response from Hotel Management on 11 Jul 2023
Dear Recent Guest Thank you for allowing us to serve your lodging needs

2/10 Terrible

Kaitlyn

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Canceled Room with NO NOTICE
Decided to book a hotel room for after the Taylor Swift concert as we were from out of town. We arrive at the hotel after the concert only to be told that our room was cancelled and there was absolutely nothing they could do for us. Mind you, it was 2 am and we were checking into a hotel room that was prepaid for. We were told first that hotels.com canceled our reservation. Now hotels.com saying the hotel cancelled it. Next when I called I had a rude woman tell me that because we arrived at 2 am the hotel cancelled our room. Because of the concert there were no other hotels in the entire Kansas City area. Forcing my sister and I (both pregnant) to drive 3 hours home at 2 am. The hotel won’t take accountability or offer any accommodations for cancelling our room, and I’ve still been charged for the room. Would not recommend staying somewhere that can’t even get their facts straight and Leave two women stranded in a city they are not from.
Stayed 1 night in Jul 2023
Response from Hotel Management on 11 Jul 2023
Dear Recent Guest Thank you for allowing us to serve your lodging needs

8/10 Good

Yolanda

Liked: Staff & service
Stayed 7 nights in Jun 2023
Response from Hotel Management on 17 Jul 2023
Thank you for sharing your experience! We hope to see you again soon!

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Hotel Management on 19 Jun 2023
Dear Jacob Thank you for allowing us to serve your lodging needs

2/10 Terrible

Jessica, New York

Disliked: Staff & service
Stayed 7 nights in May 2023
Response from Hotel Management on 8 Jun 2023
Dear Jessiica, Thank you for allowing us to your lodging needs.

6/10 Okay

Kidist

Stayed 7 nights in May 2023
Response from Hotel Management on 11 Jul 2023
Dear Recent Guest Thank you for allowing us to serve your lodging needs