Outlet Mall Pattaya

The property itself is great. Modern lobby and modern rooms. I stayed in an Akara Deluxe suite which had a large king size bed, bath and separate toilet room. The bed was comfortable. The shower had excellent pressure. The TV was very difficult to get working and logged into any streaming services. Minibar was well stocked and reasonably priced. The pool and pool area were good and clean. The barracuda rooftop bar was very nice and again well priced. Buffet breakfast had good choice. Some issues that were poor were that the bed linen and towels definitely were not changed everyday despite the room being asked to be made up. Staff appeared more preoccupied with their mobile phones than opening doors for guests. You were able to smoke drugs on the rooftop bar also which was not ideal. Staff members also had a very poor grasp of English as when asked if we could book afternoon tea 4 times (also showing a photo of the afternoon tea) we would not get through to them. The hotel is 5 star rated however, I would not agree it is. Other than the above issues, it was a comfortable stay however, I would try somewhere else in Bangkok if I were returning.

Katina helped us with an early and easy check-in process.

Great location hotel not far from everything but tucked away in a quiet area