Our Lady of Mount Carmel Church

I booked the room with Spa at the Monastery a week ago and paid in full, $275. I had plans made to go out the night that I booked, so I was all excited to come and stay and then go out and enjoy myself and come back to enjoy the beautiful room. When I came into the lobby to get checked in, I was told that there would be an additional $250 held on my card. I bank with Koho, and even though it is considered to be a Mastercard, it functions as a debit account. What this means is that I walked in there after spending $275 the week before, and had $270 left to my name to go enjoy myself. The check in process took almost every cent I had and left me with $20 to my name. I was surprised and upset and voiced this to the staff checking me in, and she actually laughed. My plans were ruined. If the room could have been cancelled at that point I would have walked away and never come back to this hotel again. The room was lovely but the first time i used the washroom and went to dry my hands on the hand towel, the entire metal towel rack released off the wall mount and fell down and hit my bare foot. It’s a beautiful place but my trip was completely ruined.

Absolutely lovely. This is our second time staying and we will stay again in the future. Beautiful Inn, comfortable, and convenient location in downtown.