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"Internet was difficult to use"

"I stayed at Country Inn & Suites by Radisson in Lawrence, KS and had a very disappointing experience. The most serious issue was finding a cockroach in my room, which is completely unacceptable for any hotel. I reported this to the front desk right away, but no meaningful action was taken. I was not offered a room change, compensation, or a refund. The lack of response made the situation even more frustrating and gave the impression that cleanliness and guest concerns are not taken seriously. I understand that issues can occasionally happen, but how they are handled matters. In this case, the response fell far short of what I would expect. Because of this experience, I would not stay here again and would not recommend it to others. I hope management addresses these issues and improves both cleanliness and customer service. "

"The only thing i was not happy about was, I told the person checking us in the night before that i wanted to pay in cash the next day when we checked out, But when we checked out they had all ready charged my credit card, and the man at the desk didn't want to even try to refund us. But other than that is was a great hotel, clean, close to the doctors office that we needed to go to early in the morning. We would stay again if needed."

"There were ants in the first room, the staff was nice but provided no real solution besides a new room. The second room had mold in the bathroom doorway and you had to put up the toilet seat just to open the door (room 222). Not to mention half of the doors were open to the actual rooms, which my friend (with a different reservation) had to deal with. The window in her room was cracked as well. It’s also not well lit on the side with the gas station, it’s creepy over there at night. Don’t recommend staying here, especially as a solo traveler, and especially as a woman. There was also a small device attached to the TV that looked like a camera. I looked and the cable was not attached to the TV at all through the cable but was, like, glued to the front of it, top center. There was hair stuck to the towels that were unused and a bug jumped from the drain when I turned it on. Not to mention the weird red and black stains on the bathroom wall next to the door. My friend also had mold on her shower curtain. In conclusion, this place was unsanitary, unsafe, unkempt, and overall a weird experience."

"Easy check-in, clean room"

"Room was clean and updated, the breakfast wasn't impressive for the price."

"This property is very clean, safe, staff was excellent and a great value for the location but the property is in need of updating. It’s time for Marriott to reinvest. The lobby is fine. Breakfast was sufficient. Parking was ample. Beds were clean and comfortable. It served its purpose."

"Room is clean enough. Bed was pretty comfy. Check in staff polite. Breakfast and coffee were not great. Fine for a quick stop."

"Good hotel, liked the location. Would stay here again."