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Overview of Upstairs Hotel

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Beach
Beach
Beach
In-room safe, desk, cots/infant beds, free WiFi

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet Friendly
  • Breakfast Available
  • Business Services
  • Bar
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationEnsor Museum3 min walk
    Popular LocationCasino Kursaal3 min walk
    Popular LocationWapenplein Square4 min walk
    AirportOstende (OST-Ostend-Bruges Intl.)13 min drive

Choose dates to view prices

About this area

Ostend

Located in Ostend, Upstairs Hotel is near a train station. Ensor Museum and Ostend City Museum are cultural highlights, and some of the area's attractions include Sea Life Blankenberge and Mercator Floating Museum. Looking to enjoy an event or a game while in town? See what's happening at Wellington Racetrack or Jan Breydel Stadium. Guests appreciate the hotel's quiet location.
Visit our Ostend travel guide
Popular Location

What's nearby

  • Ensor Museum - 3 min walk
  • Casino Kursaal - 3 min walk
  • Wapenplein Square - 4 min walk
  • Ostend Pier - 6 min walk
  • North Sea Aquarium - 11 min walk

Getting around

  • Oostende Ravelingen - 9 min drive
  • Oostende Station - 15 min walk
  • AirportOstende (OST-Ostend-Bruges Intl.) - 13 min drive

Restaurants

  • Cheers Brasserie Tearoom - 3 min walk
  • Tea & Lunch Georges - 3 min walk
  • Pizza Hut - 3 min walk
  • Moretti - 4 min walk
  • Botteltje - 4 min walk

About this property

Upstairs Hotel

Beach fun, near Ostend Beach
A bar/lounge, concierge services and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include express check-in, free newspapers and a front desk safe. All 96 rooms offer free WiFi, fridges and flat-screen TVs with satellite channels. Guests will also find rainfall showerheads, hairdryers and safes.
Upstairs Hotel offers 96 forms of accommodation with a safe and a hairdryer. Flat-screen televisions come with satellite channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: EUR 6-20 for adults and EUR 6-20 for children
  • 1 bar

Family friendly

  • Cots/infant beds (surcharge)
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage

Languages spoken

  • Dutch
  • English
  • French

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Cots/infant beds (surcharge)
  • Heating
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Fridge

More

  • Desk
  • Safe

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 15 per pet, per night
Dogs only
1 per room

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for EUR 12.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between EUR 6 and EUR 20 for adults, and EUR 6 and EUR 20 for children (approximately)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards and cash

Property is also known as

Upstairs Hotel Ostend
Upstairs Ostend
Upstairs Hotel Hotel
Upstairs Hotel Ostend
Upstairs Hotel Hotel Ostend

Frequently asked questions

Can I cancel my reservation for free at Upstairs Hotel and receive a full refund?
Yes, Upstairs Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Upstairs Hotel cancellation policy on our site for more details about any exclusions or requirements.
Is Upstairs Hotel pet-friendly?
Yes, this hotel allows dogs (limit 1 per room). There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.
How much is parking at Upstairs Hotel?
This hotel doesn't offer parking.
What time is check-in at Upstairs Hotel?
Check-in is from 3 PM - midnight.
What time is check-out at Upstairs Hotel?
Checkout is at 11 AM.
Where is Upstairs Hotel located?
Located in Ostend City Centre, this beach hotel is steps away from Ensor Museum and Ostend Beach. Casino Kursaal and Wapenplein Square are also within 5 minutes. Oostende Station is 15 minutes by foot.
4.3
Excellent
5 - Excellent
76
4 - Good
73
3 - Okay
11
2 - Poor
3
1 - Terrible
1

4.4/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities

2/5 Poor

Travelled with partner
Happy face iconLiked: Cleanliness, property conditions & facilities
Sad face IconDisliked: Staff & service
Parking was not included and the it was suggested by the front desk that we park a mile away for free parking.
Stayed 1 night in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay
Great location for us as we were attending a concert at the nearby theatre (4 minute walk). Sea front and bars all within a few minutes walk. Staff fantastic - helpful kind and cheerful
Stayed 1 night in Dec 2019

3/5 Okay

Travelled with partner
Happy face iconLiked: Cleanliness, property conditions & facilities
Loved the decor and common areas, very trendy place and brilliant location and price for our stay, but our room was missing aircon, we did not sleep well due to the temperatures. Also the wifi at the hotel was intermittent, luckily I managed to get on long enough to check in for my flight home so didnt have to complain at reception. I have to say the reception staff were a little unfriendly and disinterested when we encountered them so glad not much interaction was required...
Stayed 3 nights in Jun 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Sparse no frills but spacious rooms and quiet. Concrete floors and black ceilings made lighting too dim. No phone or safe in room. Perfect location, next to seaside. Staff very friendly. Comfortable and pleasant lobby space.
Stayed 2 nights in Jul 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Fantastic value for money. Central location. Friendly staff. Great breakfast. Dont be put off by the pictures on line. I have stayed at more expensive hotels in ostende this was the best
Stayed 1 night in May 2019

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