2/5 Poor
Verified traveller
Travelled with partner
3 Mar 2020
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2020
Overview of Upstairs Hotel
Photo gallery
4.3/5 Excellent
Guests rated this property 4.4/5 for cleanliness.
Popular amenities
- Free WiFi
- Pet Friendly
- Breakfast Available
- Business Services
- Bar
- Housekeeping
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- Hand sanitiser provided
Explore the area
Ensor Museum3 min walk
Casino Kursaal3 min walk
Wapenplein Square4 min walk
Ostende (OST-Ostend-Bruges Intl.)13 min drive
Choose dates to view prices
About this area
Ostend
Located in Ostend, Upstairs Hotel is near a train station. Ensor Museum and Ostend City Museum are cultural highlights, and some of the area's attractions include Sea Life Blankenberge and Mercator Floating Museum. Looking to enjoy an event or a game while in town? See what's happening at Wellington Racetrack or Jan Breydel Stadium. Guests appreciate the hotel's quiet location.
View in a map
What's nearby
- Ensor Museum - 3 min walk
- Casino Kursaal - 3 min walk
- Wapenplein Square - 4 min walk
- Ostend Pier - 6 min walk
- North Sea Aquarium - 11 min walk
Getting around
- Oostende Ravelingen - 9 min drive
- Oostende Station - 15 min walk
- Ostende (OST-Ostend-Bruges Intl.) - 13 min drive
Restaurants
- Cheers Brasserie Tearoom - 3 min walk
- Tea & Lunch Georges - 3 min walk
- Pizza Hut - 3 min walk
- Moretti - 4 min walk
- Botteltje - 4 min walk
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Social distancing
Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- No on-site parking available
Food and drink
- Buffet breakfast available for a fee daily 7 AM–11 AM: EUR 6-20 for adults and EUR 6-20 for children
- 1 bar
Family friendly
- Cots/infant beds (surcharge)
- Fridge
Conveniences
- Lift
- Free newspapers in reception
- Front-desk safe
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Luggage storage
Languages spoken
- Dutch
- English
- French
Business services
- Meeting rooms
Outdoors
- Terrace
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair accessible (may have limitations)
More
- Smoke-free property
Room amenities
Bedroom
- Cots/infant beds (surcharge)
- Heating
- Linens
Bathroom
- Free toiletries
- Hairdryer
- Rainfall showerhead
- Shower
- Towels
Entertainment
- Flat-screen TV
- Satellite channels
Food and drink
- Fridge
More
- Desk
- Safe
Policies
Check-in
Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets are allowed for an extra charge of EUR 15 per pet, per night
Dogs only
1 per room
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for EUR 12.0 per night
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: EUR 3.00 per accommodation, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Breakfast fee: between EUR 6 and EUR 20 for adults, and EUR 6 and EUR 20 for children (approximately)
- Pet fee: EUR 15 per pet, per night
- Service animals are exempt from fees
- Crib (infant bed) fee: EUR 12.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards and cash
Property is also known as
Upstairs Hotel Ostend
Upstairs Ostend
Upstairs Hotel Hotel
Upstairs Hotel Ostend
Upstairs Hotel Hotel Ostend
Frequently asked questions
4.3
Excellent
4.4/5
Cleanliness
4.4/5
Staff & service
4.1/5
Amenities
4.4/5
Property conditions & facilities
5/5 Excellent
June
16 Dec 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay
Stayed 1 night in Dec 2019
3/5 Okay
Verified traveller
Travelled with partner
30 Jul 2019
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2019
4/5 Good
Eman
28 Jul 2019
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
5/5 Excellent
Danny
29 May 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in May 2019
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