Verified review
4/10 Poor
Ed and Claire
23 Aug 2026
Check in details could be better. Especially for the garage. The key was not in the box as instructed (accessible by squeezing through hedge which surrounds patio).
Light bulb needs replacing in the hall to the apartment. If going, I suggest taking an Allen key as most of the door handles are loose or fall off if screws themselves are totally missing. Floor is tiled so the noise the metal handle makes when it hits the floor is certainly loud enough to wake everyone in the night. This has been mentioned in previous reviews and not been fixed.
Sadly, the power went off in half the apartment. By a process of deduction we managed to isolate the problem to the main bedroom and en suite and the adjacent TV in the lounge. We asked for someone to come - nobody did and when I tried following up I was ignored. My 80 year old mother in law had to shower in the dark or not at all.
The previous reviews about bed sheets not fitting is correct. The beds themselves are comfortable but the fitted sheets are too small for the mattresses.
The kitchen and bathrooms had been cleaned well but the bins in the bathrooms had not been emptied. The rest of the apartment looked like it needed a proper vacuum around the edges.
There was not a square of toilet paper left out so please make sure you bring some for the first night. There is also no tea towel but there was a kitchen sponge.
Zero customer service here. We won’t use Novasol again.
Stayed 7 nights in Aug 2026







![Immediate Surroundings [summer] (<1 km)](https://images.trvl-media.com/lodging/102000000/101980000/101978900/101978870/75edbe3a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium)








