Title: Dedeman Oskemen Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Dedeman Oskemen Hotel Boardwalk/promenade hotel with 2 hot tubs and full-service spa ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/9000000/8180000/8171500/8171451/a950ad0f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Irtysh Suite | In-room safe, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/9000000/8180000/8171500/8171451/40e6f9e0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property – evening/night](https://images.trvl-media.com/lodging/9000000/8180000/8171500/8171451/15952b77.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/9000000/8180000/8171500/8171451/7c164b6d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/9000000/8180000/8171500/8171451/1df6c836.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in the heart of the business district, Dedeman Oskemen Tavros offers a luxurious retreat. Guests can enjoy Swedish massages, yoga classes, international cuisine at Opera Cafe, and high-speed WiFi. Helpful staff provide convenient services like dry cleaning and laundry. 8.6 Excellent ## Popular amenities - Hot tub - Bar - Laundry - Gym - Room service - Spa £69 includes taxes & fees 18 Dec - 19 Dec ## Room options ### Check availability for these dates Tonight [Nov 29 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=8171451&PinnedHotelID=8171451&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=8171451&PinnedHotelID=8171451&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 30 - Dec 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=8171451&PinnedHotelID=8171451&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=8171451&PinnedHotelID=8171451&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=8171451&PinnedHotelID=8171451&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=8171451&PinnedHotelID=8171451&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=8171451&PinnedHotelID=8171451&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=8171451&PinnedHotelID=8171451&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ![In-room safe, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/9000000/8180000/8171500/8171451/9c529fe6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, City View 8.0 Very good 1 review ### Highlights Air conditioning Heating Free rollaway/extra beds Free cots/infant beds LCD TV Blackout curtains Hairdryer Rainfall showerhead - 258 sq ft - City view - Sleeps 3 - 1 Double Bed ![In-room safe, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/9000000/8180000/8171500/8171451/718c07e9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, River View ### Highlights Air conditioning Heating Free rollaway/extra beds Free cots/infant beds LCD TV Blackout curtains Hairdryer Rainfall showerhead - 258 sq ft - River view - Sleeps 3 - 1 Double Bed OR 2 Single Beds ![Deluxe Room, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/9000000/8180000/8171500/8171451/954e3b36.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, City View ### Highlights Air conditioning Heating Free rollaway/extra beds Free cots/infant beds LCD TV Blackout curtains Rainfall showerhead Bathrobes - 291 sq ft - City view - Sleeps 3 - 1 Double Bed OR 2 Single Beds ![Deluxe Room, River View | In-room safe, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/9000000/8180000/8171500/8171451/0c1847fd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, River View 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Free rollaway/extra beds Free cots/infant beds LCD TV Blackout curtains Rainfall showerhead Bathrobes - 291 sq ft - River view - Sleeps 3 - 1 Double Bed OR 2 Single Beds ![Deluxe Suite | In-room safe, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/9000000/8180000/8171500/8171451/b6260c3f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite ### Highlights Air conditioning Heating Free rollaway/extra beds Free cots/infant beds LCD TV Blackout curtains Rainfall showerhead Bathrobes - 398 sq ft - Sleeps 5 - 1 Double Bed OR 1 Single Sofa Bed ![Apartment Suite City View | In-room safe, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/9000000/8180000/8171500/8171451/84fce603.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment Suite City View ### Highlights Separate dining area Air conditioning Heating Free rollaway/extra beds Free cots/infant beds Kitchenette Mini-fridge Dishwasher - 398 sq ft - Sleeps 4 - 1 Double Bed ![Irtysh Suite | In-room safe, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/9000000/8180000/8171500/8171451/40e6f9e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Irtysh Suite ### Highlights Air conditioning Heating Free cots/infant beds LCD TV Blackout curtains Hairdryer Rainfall showerhead Minibar - River view - Sleeps 3 - 1 King Bed ![Luxury Apartment | In-room safe, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/9000000/8180000/8171500/8171451/4ccbd94e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Apartment ### Highlights Air conditioning Heating LCD TV Separate bedroom Blackout curtains Hairdryer Rainfall showerhead Minibar - 398 sq ft - 1 bedroom - River view - Sleeps 3 - 1 King Bed ![Family Apartment | In-room safe, blackout curtains, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/9000000/8180000/8171500/8171451/ce86f3a3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Apartment ### Highlights Air conditioning Heating LCD TV 2 bedrooms Blackout curtains Rainfall showerhead Private bathroom Hairdryer - 969 sq ft - 2 bedrooms - River view - Sleeps 6 - 1 King Bed and 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FOskemen-Hotels-Dedeman-Oskemen-Tavros.h8171451.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FOskemen-Hotels-Dedeman-Oskemen-Tavros.h8171451.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C49.94161%2C82.62769&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=i9vcekIDQloGZQ2kCrql5yHLT6w=) Permitina Sokak, No:11/1, Oskemen, 070000 #### What's nearby - Zhastar Park - 10 min walk - 0.6 miles - Ethnography Museum - 10 min walk - 0.6 miles - Zhambyl Park - 14 min walk - 0.8 miles - Boris Alexandrov Sports Palace - 3 min drive - 1.7 miles - World War II Memorial - 4 min drive - 2.4 miles #### Getting around - Oskemen (UKK) - 29 min drive #### Restaurants - ‪Zebra Coffee - ‬18 min walk - ‪BERЁZKA - ‬16 min walk - ‪Кафе "Капучино - ‬15 min walk - ‪Coffee Boom - ‬4 min walk - ‪Imbeer - ‬8 min walk ## About this property ### Dedeman Oskemen Hotel Luxury hotel in the business district Consider a stay at Dedeman Oskemen Hotel and take advantage of a terrace, a shopping centre on-site and a garden. Indulge in a massage, a body treatment and hydrotherapy at the on-site spa. The on-site international cuisine restaurant, Opera Cafe, offers breakfast, lunch and dinner. Pilates classes and yoga classes are offered at the health club; Dedeman Oskemen Hotel also has a hair salon, dry cleaning/laundry services and a bar. Free in-room WiFi is available to all guests, along with a 24-hour business centre and a sauna. Additional perks include: - Free self-parking - A round-trip airport shuttle (surcharge), express check-out and express check-in - A banquet hall, a computer station and tour/ticket information Room features All 133 rooms offer comforts such as 24-hour room service and laptop-compatible safes, as well as perks such as free WiFi and air conditioning. More conveniences in all rooms include: - Free tea bags/instant coffee and electric kettles - Rainfall showers, free toiletries and hairdryers - 21-inch LCD TVs with cable channels - Heating, daily housekeeping and phones ## Similar properties ![Free daily continental breakfast ](https://images.trvl-media.com/lodging/91000000/90250000/90242200/90242184/1d632afd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Plus Oskemen Oskemen - Breakfast included - Free WiFi - Restaurant - Bar 9.0 Wonderful 2 reviews £62 includes taxes & fees 20 Dec - 21 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=90242184&PinnedHotelID=90242184&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; local and international cuisine ](https://images.trvl-media.com/lodging/122000000/121390000/121380500/121380425/ab035981.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beibarys Oskemen - Breakfast included - Parking included - Free WiFi - Restaurant £102 includes taxes & fees 10 Dec - 11 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=121380425&PinnedHotelID=121380425&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Train station pick-up shuttle (surcharge) - Free self parking on site ### Food and drink - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Opera Cafe ### Things to do - 2 hot tubs - Fitness classes - Full-service spa - Health club - Pilates classes - Sauna - Shopping centre - Yoga classes ### Family friendly - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 24-hour business centre - Computer station - Conference centre - Meeting room ### Outdoors - Garden - On the boardwalk/promenade - On the riverwalk - Terrace ### Full-service spa - 2 treatment rooms - Body scrubs - Facials - Hot tub - Hydrotherapy - Manicures/pedicures - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Bathroom emergency pull cord - Grab bar near toilet - Lift - Low-height counter and sink - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - 1 building - 9 floors - Banquet hall - Built in 2014 - Smoke-free property - Traditional architecture ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Rainfall showerhead - Shower - Slippers - Towels provided ### Entertainment - 21-inch LCD TV with cable channels - Pay films ### Food and drink - 24-hour room service - Electric kettle - Free bottled water - Tea bags/instant coffee ### More - Air conditioning - Heating - Iron/ironing board - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: midnight Late check-in subject to availability Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for KZT 7500 per day. ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: KZT 8400 per person (one-way) - Rollaway bed fee: KZT 7500 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Guests under 6 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision ### Property is also known as Dedeman Oskemen Tavros Dedeman Tavros Dedeman Tavros Hotel Dedeman Tavros Hotel Oskemen Dedeman Oskemen Tavros Hotel Dedeman Oskemen Tavros Hotel Dedeman Oskemen Tavros Oskemen Dedeman Oskemen Tavros Hotel Oskemen ## Frequently asked questions ### Is Dedeman Oskemen Hotel pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Dedeman Oskemen Hotel? > As of 29 Nov 2025, prices found for a 1-night stay for 2 adults at Dedeman Oskemen Hotel on 18 Dec 2025 start from £68.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Oskemen-Hotels-Dedeman-Oskemen-Tavros.h8171451.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Dedeman Oskemen Hotel? > Self-parking is free at this property. ### What time is check-in at Dedeman Oskemen Hotel? > Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Dedeman Oskemen Hotel? > Checkout is at noon. ### Does Dedeman Oskemen Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of KZT 8400 per person applies. ### Where is Dedeman Oskemen Hotel located? > Located in the heart of Oskemen, this luxury hotel is within a 15-minute walk of Ethnography Museum and Zhastar Park. Zhambyl Park and Boris Alexandrov Sports Palace are also within 2 miles (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Dedeman Oskemen Hotel Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.0 Location ### 8.4 Staff & service ### 8.4 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 14 8 - Good 9 6 - Okay 4 4 - Poor 0 2 - Terrible 1 ### 8/10 Good #### Pekka 29 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice stay next to Irtysh river Nice and clean hotel, friendly staff. Breakfast was good, and room was clean. ##### Pekka Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Andreas 16 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet and clean hotel. ##### Andreas Stayed 6 nights in Mar 2024 ### 10/10 Excellent #### Nicholas 21 Sept 2024 Liked: Property conditions & facilities My room was clean and spacious and had lovely view of the river. Buffet breakfast was excellent, particularly enjoyed the fresh honey and apple butter. Reception staff were helpful in arranging trip to Altai Mountains ##### Nicholas Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Mark 19 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Dedeman Delight My 2nd stay here was very nice. The room was great. Room service was prompt and the food very delicious. My main complaint: You have to manually reconnect with the wifi each time you return to the hotel. Location is great for walking around the city. Breakfast buffet is excellent also. ##### Mark Stayed 3 nights in Oct 2023 ### 8/10 Good #### Pekka 6 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice and clean, river view is a plus The hotel is nice, and location is good. Couple issues happened: after checking in I went to the room, and soon another persona opened the door with his key card, he was actually given same room. Obviously he got another room, and all was ok. The key card did not work two times during my stay, it is little annoying to return from fourth floor back to the reception, but that happens. Otherwise good hotel experience. ##### Pekka Stayed 2 nights in Apr 2025 ### 8/10 Good #### Hernan, Aventura 23 Jul 2022 Liked: Staff & service, amenities, property conditions & facilities Rooms facing the back of the building the view is quite depressing, I guess for 1 night or 2 would be ok but for an extended stay better to ask for a river view room ##### Hernan Stayed 3 nights in Jul 2022 ### 8/10 Good #### Vladimir 16 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities The city with never cleaned walkways ##### Vladimir Stayed 6 nights in Mar 2024 ### 2/10 Terrible #### Sandeep 28 Sept 2023 Liked: Cleanliness, room comfort Disliked: Staff & service, property conditions & facilities #### Major Failure or Saving Cost? Hot water doesn’t work in the morning and internet stopped at midnight ##### Sandeep Stayed 1 night in Sep 2023 ### 8/10 Good #### Malik, Atyrau 21 Dec 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Seems to be the best hotel in the town, in my opinion four stars one with some ups and downs. Overall good hotel, not a luxury one but good with central location - all main city centre sites are within walking distance. A large shopping mall nearby. A bit weird architecture of the building so windows in most of rooms are located closer to corners. Standard rooms have relatively small windows, still comfortable. One class higher ones are corner rooms with larger windows - they are a bit cooler but we stayed during -20C days and there was no serious issue with heating in there. River view rooms are obviously better and a bit more expensive. Housekeeping is good for this type of hotels. There is a mid sized gym with some good equipment, saunas and hammam in good conditions, again not luxurious but still good. Good breakfasts are served at the ground floor restaurant with nice Irtysh river view. Hotel personnel could be praised for following sanitary rules during the pandemic - they are all wearing masks and keep cleaning all main areas. Oskemen or Ust-Kamenogorsk is a mid sized city in the country, rather underrated in terms of tourism, beautiful nature sites around and interesting history of the town. The hotel could be a good base for exploring the area. ##### Malik Stayed 3 nights in Nov 2021 ### 10/10 Excellent #### Kirill 4 Nov 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Деловая поездка в Усть-Каменогорск Как обычно, лучший отель Усть-Каменогорска, хоть и среднего уровня по Казахстану при его стоимости проживания. Тем не менее, персонал работает безупречно. Отдельная благодарность ребятам с ресепшен, которые разрешили поздний выезд без оплаты. Это очень выручило. ##### Kirill Stayed 2 nights in Oct 2021 ### 10/10 Excellent #### Sergey 31 Oct 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Отличный отель на берегу реки Хорошие, чистые номера. Прекрасный завтрак и отличная сауна в spa центре. ##### Sergey Stayed 2 nights in Oct 2021 ### 6/10 Okay #### Alexander 30 Aug 2021 Disliked: Cleanliness, staff & service, property conditions & facilities Отель с шикарным расположением и видами, НО, снаружи и ремонт в номерах ушатанный, за неделю проживания уборка только один раз!!! При этому мы брали семейный номер, с приличной стоимостью. ##### Alexander Stayed 6 nights in Aug 2021 ### 8/10 Good #### Denis 19 Jan 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Удобно, но не вкусно завтрак ужасен. Качество каждого конкретного продукта из ассортимента социального магазина... Вспомнил студенческие годы... ##### Denis ### 6/10 Okay #### Unicorn, Colorado 25 Aug 2016 Liked: Cleanliness, property conditions & facilities, room comfort #### Nice hotel in town, but not up to expectations My husband and I booked this hotel for the day of my friend's wedding. We've planned to arrive at noon in order to be able to get ready for 2pm wedding ceremony. I called the hotel in order to confirm if early check-in is OK - the hotel desk transferred me to some other booking department where they told me it is OK to check in early as long as we pay 50% of daily room charge. WHAT!? We've traveled throughout the world and this is the first time the hotel asks for 50% charge for checking in 2 hrs earlier! Usually if the room is ready then they just let you in, if not then politely explain. We were upset with this experience since the hotel is pretty expensive for the area. ##### Unicorn ### 6/10 Okay #### Jérôme, Saint-Hubert 28 Mar 2016 Liked: Cleanliness, room comfort #### Great little hotel I user this hotel for a short stay in Astana. Very good massage received. ##### Jérôme ### 10/10 Excellent #### Сергей, Россия 19 Sept 2014 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### отличное обслуживание Очень приветливый персонал, хорошая сауна, большой выбор блюд. ##### Сергей ### 10/10 Excellent #### Jongkuk 4 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Jongkuk Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Nurbol 24 Nov 2023 ##### Nurbol Stayed 1 night in Nov 2023 ### 8/10 Good #### Soonjin 25 Apr 2023 ##### Soonjin Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Sang Ku 23 Apr 2023 ##### Sang Ku Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Shujie 4 Mar 2023 ##### Shujie Stayed 2 nights in Mar 2023 ### 8/10 Good #### Malik 21 Dec 2021 ##### Malik Stayed 3 nights in Nov 2021 ### 8/10 Good #### Dennis 11 Nov 2021 Liked: Cleanliness, property conditions & facilities, room comfort ##### Dennis Stayed 1 night in Nov 2021 ### 10/10 Excellent #### MUKHAMMADSOBIROV 25 Jan 2021 Liked: Staff & service, amenities, property conditions & facilities ##### MUKHAMMADSOBIROV Stayed 2 nights in Jan 2021 ### 10/10 Excellent #### Verified traveller 24 Aug 2019 Liked: Cleanliness, staff & service, property conditions & facilities ##### Verified traveller Stayed 7 nights in Aug 2019 ## 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