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Reviews of Storey Lake Resort

3.5 out of 5
Storey Lake Resort
4715 Kings Castle Cir, Kissimmee, FL

Reviews

3.6
Rating 10 - Excellent. 0 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 3 out of 4 reviews" "

3.0/10

Cleanliness

2.0/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

Reviews

8/10 Good

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Clean house, clean pool. Plenty of room. Waterpark a great bonus. Two issues: 1. AC quit working, was temporarily fixed, then quit working again. Our last evening there it got to 81° in the house. Highly uncomfortable. The managers said they would fix the ac and only temporarily did once and that was it. Our last two days were spent in a humid, quite warm home. 2. Dryer would not dry unless on timed heat.
Stayed 6 nights in Mar 2022

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I got a horrible unit and the property didn’t care to fix the repairs or even cared about our safety due to these issues
Stayed 17 nights in May 2021

2/10 Terrible

Verified traveller

My son eyes got hurt the pool was dirty the sink was stopped up no one ever came out to clean the pool I called and emailed them.
Stayed 4 nights in Mar 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My family’s stay in your property is finally and thankfully over. To recap this disastrous experience, the house rented and schedule for a 4pm check-in was not ready. Beds were undone, soaps and shampoos were half used and the cleaning crew came in around MIDNIGHT to make the beds with the same sheets. No new sheets were provided. For four days we had no hot water to even shower. Technicians didn’t come to the property until the afternoon each day, making us waste our vacation time. We found ourselves day after day being forced to cancel all our plans and stay locked in the house until your team decided to send assistance. During these four days we continuously asked for relocation and reimbursement, yet customer service only said they’d escalate to management as it was out of their control. We are still waiting to hear from management and are appalled no apologies were extended. Our issue wasn’t taken seriously and ruined our Christmas vacation. Too sad all this happened as the house is beautiful.
Stayed 9 nights in Dec 2019
Response from ACO Vacation Homes team. on 3 Feb 2020
Dear Guest; We are sorry you had left this review as anonymous, otherwise we would be able to find your reservation on our system to better understand what had happened. We sincerely apologize for this very unusual situation. In the case an issue happens in the property we quickly activate our maintenance team to solve the issue, if the guest allows, our tech can go to the property solve the issue alone, this way our guests are free to follow their scheduled plan outside while our techs work in the property. Please feel free to email us with identification so we can take a look in your case, if it wasn't reported and analyzed already by the financial department. Please know we take all reports of lack of service for improvement. If you think you could give us a second chance it would be a pleasure to host you and your family again. Kind regards;