Title: Lake Views - South-West Pool, Spa & Resort Amenities – Bella Vida, Kissimmee Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire home # Lake Views - South-West Pool, Spa & Resort Amenities – Bella Vida, Kissimmee Family-friendly holiday home with water park and fitness centre ## Photo gallery for Lake Views - South-West Pool, Spa & Resort Amenities – Bella Vida, Kissimmee ![Outdoor pool, a heated pool - Lake Views - South-West Pool, Spa & Resort Amenities – Bella Vida, Kissimmee (Kissimmee)](https://images.trvl-media.com/lodging/113000000/112420000/112419100/112419031/4acf273e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio - Lake Views - South-West Pool, Spa & Resort Amenities – Bella Vida, Kissimmee (Kissimmee)](https://images.trvl-media.com/lodging/113000000/112420000/112419100/112419031/6e03e479.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Lake Views - South-West Pool, Spa & Resort Amenities – Bella Vida, Kissimmee (Kissimmee)](https://images.trvl-media.com/lodging/113000000/112420000/112419100/112419031/1567c5b5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Lake Views - South-West Pool, Spa & Resort Amenities – Bella Vida, Kissimmee (Kissimmee)](https://images.trvl-media.com/lodging/113000000/112420000/112419100/112419031/c175afaa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Smart TV, video games, table football, books - Lake Views - South-West Pool, Spa & Resort Amenities – Bella Vida, Kissimmee (Kissimmee)](https://images.trvl-media.com/lodging/113000000/112420000/112419100/112419031/e07a0c5a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Amenities - Policies Consider a stay at Lake Views - South-West Pool, Spa & Resort Amenities – Bella Vida, Kissimmee and take advantage of a water park, a playground and an arcade/games room. For some rest and relaxation, visit the hot tub. In addition to laundry facilities and a gym, guests can connect to free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). ## Reviews 9.2 Wonderful ### Entire home 6 bedrooms6 bathrooms3512 sq ft ## Popular amenities - Pool - Kitchen - Washing machine - Dryer - Free Wi-Fi ## Add dates for prices Check-in Check-out Travellers ## About this property ### Entire place You'll have the entire home to yourself and will only share it with other guests in your party. ### Lake Views - South-West Pool, Spa & Resort Amenities – Bella Vida, Kissimmee Welcome to "Lakeside Landing" by White Rose Villas PERFECT FOR: • Families visiting Disney & theme parks • Couples seeking a private, relaxing getaway • Groups traveling together • Longer stays and snowbirds LOCATION HIGHLIGHTS: • Near Walt Disney World and Central Florida's top attractions • Close to shopping, dining, and grocery stores • Located in a resort-style community with amenities (gated) • Easy access to major highways LOCATION HIGHLIGHTS: • Near Walt Disney World and Central Florida's top attractions • Close to shopping, dining, and grocery stores • Located in a resort-style community with amenities (gated) • Easy access to major highways Located in Bella Vida Resort, your gateway to an unforgettable vacation experience in the heart of Kissimmee, Florida. Nestled in a serene and picturesque setting, Bella Vida offers an ideal retreat for families, couples, and groups seeking a blend of relaxation and excitement. Experience Unmatched Luxury and Comfort. PROPERTY HIGHLIGHTS • Prime Location: Just a short drive to Disney / Universal attractions • Private Pool: Enjoy your own private oasis (South-West facing) ⭐ Only a 1-minute stroll to the clubhouse, pool, and fitness center • Outdoor Oasis: Enjoy dining and lounging in your private outdoor area. • Spacious Accommodation: Ideal for families and groups • Complimentary high-speed WiFi • Modern Amenities: Fully equipped kitchen, coffee and tea station, and more • Luxury Essentials: Towels and linens provided for your convenience • Family-Friendly: Free use of Pack 'N Play and high chair • Comfort & Convenience: Close to shops, restaurants, and entertainment • Free Parking on Premises: Hassle-free and convenient • Managed by White Rose Villas: Exceptional service and care • 🎁 Welcome Pack: Snacks, soft drinks, and breakfast essentials to start your stay right. ACCOMMODATION • Living Room: Quiet area to the front of the villa with leather sofas • Family Room: Contemporary family room with leather sofas, ultra-slim 60" LED Smart TV with Netflix & cable • Kitchen: Large open-plan with modern appliances & breakfast bar seating four • Dining Area 1: Elegant family table seating six • Dining Area 2: Overlooking pool deck, large second family table seating six • Game Room: Actioned packed featuring a Pool Table, Air Hockey, Table Football, TV and Xbox Laundry Room: Washer, dryer, iron and board BEDROOMS AND BATHROOMS (All Upper Level) • Bedroom 1: King bed, walk-in closet, 44” TV, ceiling fan and ensuite bathroom with large shower and double vanity • Bedroom 2: King bed, 44” TV, ceiling fan, and ensuite bathroom with large shower and double vanity • Bedroom 3: Queen bed, walk-in closet, 44” TV, ceiling fan and ensuite bathroom with walk-in shower • Bedroom 4: Queen bed, walk-in closet, 44” TV, ceiling fan, and ensuite bathroom with walk-in shower • Bedroom 5: 2 Single beds, 44” TV, closet, ceiling fan • Bedroom 6: 2 Single beds, 44” TV, closet, ceiling fan • Additional bathroom: half bath located downstairs • Outside pool bathroom: POOL AREA • Good-sized South-west-facing pool deck offering plenty of sunbathing options • Private pool & spa are perfect for unwinding after a busy day at the parks • Outside kitchen with complimentary built-in BBQ • Peaceful lake views • Covered, outdoor dining table, ceiling fans and a good amount of patio space to relax in the Florida sun • Separate toilet for pool use • Pool Size: Length:29ft, Width:10ft, Depth:3ft-5ft ✨ Popular Optional Extras 🔥 Pool Heating – $40/day (discounts for 7+ nights) Recommend Oct to Apr 🍔 BBQ Rental – $105/stay (includes propane & cleaning) 🧹 Mid-Stay Cleaning – available on request 🕒 Late Check-Out – subject to availability 🍼 Baby & Toddler Gear – Pack 'n Play & high chair included free ## Property amenities ### Beach - Beach towels ### Pool/Spa - Communal pool - Heated pool - Hot tub - Outdoor pool - Private pool ### Internet - Available in the house: Free WiFi ### Parking and transport - Parking on site ### Kitchen - Blender - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Electric kettle - Hob - Ice maker - Kitchen island - Lobster/crab pot - Microwave - Oven - Paper towels - Refrigerator - Spices - Toaster ### Dining - Dining table ### Bedrooms - 6 bedrooms - Bedsheets provided ### Bathroom - 5.5 bathrooms - Hair dryer - Shower - Soap - Toilet paper - Towels provided ### Living spaces - Dining table - Living room - Separate dining area ### Entertainment - Books - Games - Smart TV - Video games ### Outdoor areas - Barbecue grill - Outdoor furniture - Patio ### Laundry - Laundry facilities - Washing machine ### Work spaces - Desk - Desk chair ### Comfort - Air conditioning - Heating ### Pets - No pets allowed ### Suitability/Accessibility - Smoke-free property ### Services and conveniences - Housekeeping on request - Iron/ironing board - Phone - Safe ### Location highlights - Near a health/beauty spa - Near a zoo - Near an outlet shopping centre ### Things to do - Arcade/game room - Billiards/pool table - Foosball table - Gym - Heated pool - Water park - Basketball nearby - Birdwatching nearby - Horseback riding nearby - Motor boating nearby - Swimming nearby - Theme park nearby - Wildlife walks nearby ### Safety features - Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property) - Smoke detector (host has indicated there is a smoke detector on the property) - Deadbolt lock ### General - Housekeeping (on request) - Property located in a resort - Unit size: 3,512 square feet ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/83000000/82760000/82756100/82756029/f69f565f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Last Minute Disney Getaway! 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The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed On-site parties or group events are strictly prohibited Host has indicated that there is a carbon monoxide detector on the property Host has indicated that there is a smoke detector on the property Safety features at this property include a deadlock This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as 909469 ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6¢er=28.30135,-81.46649&zoom=13&channel=expedia-HotelInformation&maptype=roadmap&scale=1&path=color:0xFFFFF|weight:2|fillcolor:0x005AEB7F|enc:onwkDplfpN%3FQ%3FO%3FS%40Q%3FO%40Q%40Q%40Q%40Q%40OBS%40OBQBOBQBOBQDQBODQBODODODOFQDMFQDMFOFOFOFOFMFMHOFMHMHMHMHMHMHMHKJMHKJKJKHKJKJKJKJILIJKJILIJILILIJGLGLILGLELGLGLGNELGLENELCNELCNELCNCNELANCNANCL%3FNCNANAN%3FL%3FN%3FN%3FN%3FN%3FN%3FL%3FN%40N%40NBN%3FLBN%40NBN%40LDNBLBNDNBLDLBNDLDNFLDLFLFLFLDLFLHLFLFJJLFJHLHJHLJJHJHJJJJJJJJHJJJHJJLHJHLHLJLFLHLHLFLHNFLFLFNFNFNFNFLDPDLFPDNDNDNDNBPDNBPBPBNBPBNBP%40NBR%40N%40P%40P%40P%40P%40N%3FP%3FR%3FN%40PAP%3FP%3FP%3FPANARAPANAPAPCPANCPCPCNCPCPCNENCPENEPELEPGNENENGNGLGPGLGNGLGLINGLINIJGLKLILILIJKLIJKJIJKJKJKLKHKHKJMHKHMJKFMHKHMHMDMHMFMFMDMFMFMDOFMDODMBMDODOBMBODMBO%40OBO%40MBO%40O%40O%40O%40M%3FO%40O%3FO%3FO%3FO%3FMAO%3FOAOAOAMAOCOAOCMAOCOEMCOCMEOEMCOEMEMGOEMGMGMEMGMGMIMEKIMIMIKGMKKIKIMKKIKIKMKKIKKKKKIKKMIKIMIMIMIMIKIOGMIOGMGMGOGMGQGMEOGOEOGOEQEMEQCOEQCOEOCQCQCOCQCQAOCQAQAQAOAQAS%3FOAQ%3FQ%3FQ%3FQ&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=PlSaaCDE793XgBXbHHqfz5yS_7c=) Kissimmee, FL #### What's nearby - Medieval Times \- 6 min walk \- 0.4 miles - 192 Flea Market \- 15 min walk \- 0.8 miles - Shingle Creek Regional Park \- 16 min walk \- 0.9 miles - Give Kids the World Village \- 19 min walk \- 1.0 mile - Kissimmee Go-Karts \- 4 min drive \- 2.1 miles #### Getting around - Poinciana Station - 11 min drive - Kissimmee Station - 16 min drive - Kissimmee, FL (ISM-Kissimmee Gateway) - 10 min drive #### Restaurants - ‪Wawa - ‬15 min walk - ‪Chipotle - ‬17 min walk - ‪Steak 'n Shake - ‬16 min walk - ‪Medieval Times Dinner & Tournament - ‬10 min walk - ‪El Tenampa Mexican Restaurant - ‬18 min walk ## Frequently asked questions ### Does Lake Views - South-West Pool, Spa & Resort Amenities – Bella Vida, Kissimmee have a pool? ### Is Lake Views - South-West Pool, Spa & Resort Amenities – Bella Vida, Kissimmee pet-friendly? ### How much is parking at Lake Views - South-West Pool, Spa & Resort Amenities – Bella Vida, Kissimmee? ### What time is check-in at Lake Views - South-West Pool, Spa & Resort Amenities – Bella Vida, Kissimmee? ### What time is check-out at Lake Views - South-West Pool, Spa & Resort Amenities – Bella Vida, Kissimmee? ### Where is Lake Views - South-West Pool, Spa & Resort Amenities – Bella Vida, Kissimmee located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Lake Views - South-West Pool, Spa & Resort Amenities – Bella Vida, Kissimmee Reviews ## Reviews ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative. [More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 14 8 - Good 5 6 - Okay 2 4 - Poor 0 2 - Terrible 0 ### 8.4 Cleanliness ### 9.2 Location ## Reviews This review comes from a trusted partner site and has not been verified. ### 10/10 Excellent #### Denise A. 26 Jul 2025 #### Great all round Great home, great resort, great location ##### Denise A. This review comes from a trusted partner site and has not been verified. ### 10/10 Excellent #### Jen W. 12 Aug 2025 #### Excellent Very comfortable home for family vacations, with all the necessary and fully functioning amenities. Lisa has always been helpful and responsive. ##### Jen W. ### 10/10 Excellent #### Ray J. 15 Sept 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Spacious villa Great location close to Hwy192 ##### Ray J. Stayed 14 nights in Sep 2023 This review comes from a trusted partner site and has not been verified. ### 10/10 Excellent #### Kathryn M. 26 Jul 2025 #### Excellent We had an amazing stay at this stunning home near Disney! From the moment we arrived, everything exceeded our expectations. The house was spacious, beautifully decorated, and had everything we needed for a comfortable and relaxing vacation. The pool and spa overlooking the lake were absolutely perfect. The view was peaceful and the outdoor area was ideal for both quiet mornings and fun afternoons with the family. Being right next door to the clubhouse was a huge bonus—we had easy access to all the resort amenities just steps away. The home is located in a secure gated community, which gave us great peace of mind, and the location is fantastic—just a short drive to Disney and close to shops and restaurants, yet tucked away enough to feel private and relaxing. Inside, there was plenty of space for our group to spread out, with comfortable bedrooms, multiple bathrooms, and a well-equipped kitchen. Everything was clean, modern, and well maintained. This home truly had it all—location, space, amenities, and a beautiful lake view. We'd definitely stay here again and highly recommend it to anyone visiting the Orlando area! Thank you to Martha for being so attentive to our needs. ##### Kathryn M. ### 10/10 Excellent #### Gregory H. 13 May 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### The Bomb!!! Everything was fantastic we really enjoyed ourselves this was the 2nd year in a row ##### Gregory H. Stayed 3 nights in May 2024 ### 8/10 Good #### Susie J. 21 May 2024 Liked: Cleanliness, check-in, location, listing accuracy #### Great house ! The pictures don’t do the house justice. Way bigger than looks in the pictures. Great swimming area and pool , loved that chick fil an and Walmart were walking distance amongst other places as well . Definitely recommend! ##### Susie J. Stayed 7 nights in May 2024 This review comes from a trusted partner site and has not been verified. ### 10/10 Excellent #### Sophia H. 25 Jan 2021 #### Relaxing and Beautiful It is a beautiful property and just as the photos present. It is clean, comfortable and has plenty of space for everyone to feel comfortable. We felt the house was centrally located, spacious, and in a secure neighborhood. We had a great time and I would recommend this house and the owner anytime. ##### Sophia H. ### 8/10 Good #### Sandra R. 18 Sept 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Awesome It was great, my family enjoyed it, spacious, everything was nice. Thank you. ##### Sandra R. Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### Deborah B. 4 Jun 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Lovely spacious villa A very lovely villa in a great location. Plenty of space for the nine of us. Close to Disney and Universal. Walmart within walking distance. Management were very helpful and quick to respond when required. A bar code is needed to enter the gated community, so ensure you have this sent to you before arrival. Would highly recommend this property. ##### Deborah B. Stayed 10 nights in May 2024 This review comes from a trusted partner site and has not been verified. ### 10/10 Excellent #### Steven R. 11 Dec 2020 #### Bellavida Excellent stay The house was gorgeous and really clean. It was easy to communicate with property management team and we found them really helpful. Bellavida is a beautiful neighborhood. The clubhouse pool was very spacious and well maintained. The pool at the house is big and my kids had alot of fun swimming. Close to all the theme parks. And Walmart was right there for groceries. Thank you for a great stay ##### Steven R. ### 10/10 Excellent #### tammera t. 16 Dec 2023 Liked: Check-in, communication, location, listing accuracy #### Family vacation The property was good. They had plenty of towels, dishes and things we needed. The overall cleanliness of the house was mediocre. The cleaning crew definitely didn’t do a thorough job of the bathrooms and showers. The house was nice. I’d definitely rent from them again. ##### tammera t. Stayed 4 nights in Dec 2023 This review comes from a trusted partner site and has not been verified. ### 8/10 Good #### Mcintosh S. 2 Sept 2025 #### Very Good We had a wonderful stay at the Lakeview 6 Bedroom Retreat! The home was spacious, clean, and well-suited for a large group. The bedrooms were comfortable, and the common areas made it easy for everyone to relax and enjoy quality time together. It was peaceful and the property had a warm, welcoming feel. The villa had most of the amenities we needed, and the location was convenient for both relaxing at the house and exploring the surrounding area. It was plus to have a store right around the corner which was really good that we didn't had to drive so far to look for a Walmart. The hosts were friendly and responsive whenever we had questions, which made our stay smoother. The only reason for not giving 5 stars which would be an excellent rate is that there were a few minor details that could be improved to make the stay even better such as the hockey table in the game room really didn't work well, even though the plug was in but it still didn't let the little red round circle ⭕️ piece to move on the table like it actually should. The AC unit was told be kept at a temperature, so the lower it must go was at 74 degrees as they instructed with a note next to the AC switch. So the upstairs rooms was a bit warm. I contacted the host about it and they allowed us after that we could adjust it to 72 degrees and then it was a bit cooler. Overall, though, it was a lovely experience and I would definitely recommend the White Rose Villa for families or groups looking for a spacious and relaxing getaway. ##### Mcintosh S. ### 8/10 Good #### Eduardo M. 21 Dec 2023 Liked: Check-in, communication, location, listing accuracy Disliked: Cleanliness #### Good house but some issues with cleaning We found some roaches in the house. ##### Eduardo M. Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### Girum S. 5 Jul 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### My one week stay I recently had the pleasure of staying at this rental property, it was a great experience. From the moment I arrived until the day I left, everything about this rental was perfect. First and foremost, the location of this rental property is simply perfect. Situated in a peaceful neighborhood, it offers both tranquility and convenience. Within a short distance, I found myself surrounded by a variety of local attractions, including shops, restaurants, and parks. The kitchen was fully equipped with modern appliances and stocked with all the necessary utensils, allowing me to prepare my own meals with ease. The bedrooms were spacious, offering cozy beds with soft linens that ensured a restful night's sleep. also, great customer service provided by the property management team. They were responsive. I recommend this rental property to anyone seeking vacation or temporary residence. I am grateful for the memories I made during my stay. ##### Girum S. Stayed 7 nights in Jun 2023 ### 6/10 Okay #### Karon M. 22 Jun 2023 Liked: Check-in, communication Disliked: Cleanliness #### A few issues The 6th bedroom door was locked so thought it was just 5bedrooms until 2nd day of trip but when I called to complain they came and opened door quickly but couldn’t fix lock so I couldn’t lock the door…also one of the bedrooms had a blood stain on the sheets but my family member didn’t realize until after they had already slept in the bed ##### Karon M. Stayed 4 nights in Jun 2023 ### 10/10 Excellent #### Tom P. 7 Jan 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### A Perfect Palace Lakeside Landing was the perfect accommodation for our three families to enjoy our children’s first trip to the Orlando area. The neighbourhood is in a great location, no drive was more than 20 minutes to the attractions we visited. The house was a great place to come home to and relax after busy days. The house is much bigger than it seems in the photos. There is loads of room to socialize together or separately and the kids loved the game room. Every adult bedroom having an en-suite was an awesome plus point. The house was clean when we arrived and is very well appointed. There are plenty of dishes and glassware in the kitchen for large groups like ours. The management team are great to work with and took care of any questions or requests we had. I would not hesitate to book again when travelling with a large group. Thank you. ##### Tom P. Stayed 8 nights in Dec 2022 ### 8/10 Good #### Kimberly W. 14 Jul 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Family Vacation We had a great stay. The house was beautiful with some minor wear of being lived in. Our only main issue was that the extras that we paid for were not worth the money. The grill had a burner not working but one side. Also, the hot tub, we paid for, was not hot the first night and day. We felt it should be ready and hot, not hot within 24-48 hours. We also had to keep filling the hot tub up with water. Another minor issue we handled, the refrigerator was very warm upon arrival. Once we turned it down it was cold by the morning. The kids and adults loved the game room with air hockey and a pool table. The house made for a nice relaxing stay away from busy hotels after a few days at Universal. The property manager did respond promptly to check on our email about issues, but we were not there to talk. ##### Kimberly W. Stayed 4 nights in Jul 2022 ### 10/10 Excellent #### Jenni M. 17 Apr 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great property in a lovely setting The property was clean, spacious, and well equipped, and true to the description and photos. We loved the heated pool and spa, and the large screened deck looking out over the lake, and enjoyed BBQs under the shaded lanai. The beds were comfortable, the air con worked well, and the ceiling fans were appreciated on the hottest days. The kitchen was well equipped with coffee maker, kettle, dishwasher etc. The management company responded quickly to a minor problem and sorted it the same day - very impressed. The location was excellent: it was great to be able to walk to Walmart, or stroll around the lake and along the footpaths, seeing birds and other wildlife. Disney was about 20 minutes drive, and plenty of restaurants and shops a short drive away. The negatives were very minor: the twin beds in the sports themed room were small for an adult and the drawers underneath had seen better days, and a couple of the rooms were short on drawer space. There was construction work nearby - they were clearly trying to be considerate but there was some noise during the day - nothing to spoil our stay. The property was ideal for us as a group of friends and family - en-suite bathrooms, and plenty of space to socialise or for people to do their own thing. We could walk to the store when others were out, no need for a car, and the club house was nearby with communal pool, gym etc. I'd recommend this property without hesitation. ##### Jenni M. Stayed 13 nights in Mar 2023 ### 6/10 Okay #### Keith Gaunt G. 5 Nov 2023 Liked: Cleanliness, location Disliked: Check-in, communication #### Property fine once you get access. Villa clean, well equipped, and in a great location, however major problems with management company. Between booking and arriving the management company changed from Ellis Exclusive Villas to White Rose Villas (although it is now listed on both websites, same company?). We were given a letter to print and present to security on arrival. After flying 9 hours from the UK and arriving early evening, security refused entry stating that a letter was not enough and we should have been given a QR code for them to scan to allow access to the site and villa. Several very long calls had to be made to international numbers. On attempting to call the villa management company emergency number it played some music then cut off. The enquiries number gave two options, one "At the Villa" played some music then cut off. Finally had to selec the "Make a Booking" option which was picked up. After 35 minutes and several failed attempts of the villa manager trying to text a QR to me which did not work, eventually we managed to get one sent through WhatsApp which did work, and we were granted access. However! In their infinite wisdom the Villas Manager granted us a QR access code valid for only one week of our two week stay (which we were not aware of). So the same situation occured again after the first week, with multiple calls to numbers which don't work, and a wait for a WhatsApp with a new code. Needless to say it was very lucky we had guests with phones which worked abroad, + WhatsApp. ##### Keith Gaunt G. Stayed 13 nights in Oct 2023 ---