Exterior

Reviews of Park Royal Orlando

2.5 out of 5
Park Royal Orlando
1500 North Thacker Ave, Kissimmee, FL

Reviews

7.8

Good

Rating 10 - Excellent. 388 out of 1004 reviews" "
Rating 8 - Good. 309 out of 1004 reviews" "
Rating 6 - Okay. 134 out of 1004 reviews" "
Rating 4 - Poor. 80 out of 1004 reviews" "
Rating 2 - Terrible. 93 out of 1004 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

samira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kids friendly and very quiet. I would love a to see a big playground for kids and a big gym. In general was everything very good
Stayed 5 nights in Apr 2024

10/10 Excellent

marta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay! Thanks!!
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Thank you for taking the time to leave such a kind review. We hope for the opportunity to welcome you back again for the chance to go above and beyond your expectations in your future visit.Kind Regards,

10/10 Excellent

Shanon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 30 Apr 2024
Thank you for your amazing feedback. We are thrilled to know you enjoyed your stay with us. We hope for the opportunity to welcome you again for the chance to go above and beyond your expectations in your future travels. Kindest Regards,

8/10 Good

Aleksi G Kallio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is accordingly on what you pay for, but it can be more cleaner, room floor was dirty all around even after housekeeping went. Type of AC makes a lot of noise which on the bright side helps a little to attenuate outside noise, since it’s a “Motel” style hotel, people outside forget that they’re at a Hotel and talks and make a lot of noise while the premises of the Hotel, so you can hear their conversations, music on their cars etc. even you can hear housekeepers chitchatting early morning. Water smells weird. Overall it was as expected for what I paid besides some things that can be improved. Staff was always great and never had any technical issues with appliances. Was there for about 2 weeks.
Stayed 14 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for the cleanliness issues you experienced during your stay. Rest assured, we'll address this with our housekeeping team to ensure it doesn't happen again. We're also sorry to hear about the noise disturbances you encountered. Your comfort is important to us, and we'll explore ways to minimize this issue in the future. Regarding the AC and water quality, we'll have our maintenance team investigate these concerns promptly. We're glad to hear that you found our staff great and that you didn't encounter any technical issues with the appliances. Your comments are valuable to us as they help us to continually improve our guest experience. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.

10/10 Excellent

lucia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Thank you for choosing the Park Royal. We hope to welcome you again for the chance to go above and beyond your expectations in your future visit.

10/10 Excellent

ROBERTO, Grovetown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean, have a lot of space, a closet and a complete set of dishes. The area have a lot of restaurants around. The pool is heated. Great service and housekeeping.
Stayed 8 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Thank you for your review! We're delighted to hear that you found our room clean and nice for your stay. We apologize for the inconvenience with the television and will address the issue promptly. We appreciate your feedback and hope to have the opportunity to welcome you back for a flawless experience next time!

10/10 Excellent

Philip

Travelled with family
Liked: Amenities
All good!
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our team made a positive impression. We hope to welcome you back again soon!

10/10 Excellent

denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Thank you so much for 5/5! We're thrilled to hear that you enjoyed your stay with us and that our team made a positive impression. We hope to welcome you back again soon!

10/10 Excellent

Denise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Apr 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our team made a positive impression. We hope to welcome you back again soon!

6/10 Okay

Clarisse

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The bed is very bad and the room has a strong smell of Clorox and the bathroom shower was leaking out of the bathtub.
Stayed 5 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we'll address these issues immediately to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy excelente servicio ?
Stayed 5 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our team made a positive impression. We hope to welcome you back again soon!

2/10 Terrible

guido

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charging 83 dollars for this dump is outrageous, plus they are holding a 150 dollar security deposit from your account 👎the beds and mattresses are soft and very old/worn out and stained. The water in the shower didn't get above luke warm and that at after 2300 hours.There is no real breakfast but a small room with orange juice, coffee and frozen burritos and bagels. I thought the name Royal meant something but I guess quality doesn't mean anything anymore these days.Safe your money and stay away from this place.You,ll thank me later!
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Dear [Reviewer],Thank you for taking the time to share your feedback. We're truly sorry to hear about your disappointing experience at our establishment. Your concerns regarding pricing, security deposit, bedding quality, and amenities are valid and deeply concerning to us.Please know that we take all feedback seriously and are committed to addressing these issues promptly. Rest assured, we are actively working to improve our services and facilities to ensure a more enjoyable stay for all our guests.We sincerely apologize for falling short of your expectations and hope to have the opportunity to regain your trust in the future. If there's anything specific we can do to make amends, please don't hesitate to reach out to our management team directly.Thank you again for sharing your thoughts, and we genuinely appreciate your valuable input.Warm regards,

8/10 Good

Elizabeth

Stayed 1 night in Apr 2024
Response from Nicolle, Front Office Manager on 28 Apr 2024
Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay.

6/10 Okay

Cindy

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Front Desk on 6 Apr 2024
Thank you for your feedback!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Nicolle, Front Office Manager on 5 Apr 2024
We're delighted to hear that you had a great experience at our hotel! Your feedback means a lot to us. We look forward to hosting you again in the future!

2/10 Terrible

Lutyshia

The customer service was ok
Stayed 2 nights in Apr 2024
Response from Customer Service on 4 Apr 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience with our customer service was only okay. We value your opinion and would love to hear more about your specific concerns so we can address them and improve. Please feel free to reach out to us directly so we can make things right.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service
Nice
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Hello,Thank you for giving us a 5/5 review ! We are thrilled to hear you enjoyed your stay with us. We hope for the opportunity to welcome you again for the chance to go above and beyond your expectations in your future visit.

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good for the price!!! The mattress can be better
Stayed 3 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Thank you for your feedback and for choosing to stay with us. We're pleased to hear that you found our hotel to be good value for the price. Your comment about the mattress has been duly noted, and we will take it into consideration as we strive to continually improve our accommodations.We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable stay.Best regards,

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
So the Expedia listing stated this as a 3 star property...its barely a 2 star. Staff was friendly and addresed all our questions and items needed. Its a very worn down property. Our room had mice as the shoes we left in the closet had mice droppings on them in the am and the bed covers near the floor were tattered and obviously torn by rodents. Door was also very hard to lock. Lot of the rooms seem to be in a state of remodeling and its just this travelers opinion that the hotel is being used as well to house families transitioning from perhaps off the street.. Not an area I'd even entertain walking after dark...in fact there is a large flashing sign as you near the hotel that says...lock your doors/take everything. Im assuming the 3 star rating is not Expedia verified and would reserve this property with the greatest of caution. Id even request a refund from Expedia in listing it as a 3 star hotel
Stayed 4 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Providing a comfortable and clean environment is our top priority, and we regret that we fell short of meeting your expectations on this occasion.We have taken immediate action to address the issues you mentioned, including addressing maintenance concerns and ensuring a thorough inspection of our rooms. We appreciate your kind words about our staff and their efforts to assist you during your stay.Regarding the property's star rating, we have forwarded your concerns to the appropriate channels to ensure accuracy in future listings.Please know that your feedback is invaluable to us, and we will work diligently to improve the overall experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Warm regards,

2/10 Terrible

Jeanette

Stayed 1 night in Mar 2024
Response from Customer Service on 23 Apr 2024
Thank you for your feedback. We hope to welcome you again for the chance to go above and beyond your expectations in your future visit.

4/10 Poor

Teresa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed had broken springs and leaned. The air conditioning wouldn't turn off high it was freezing. Black mold on back of bathroom door. Hard to find lobby. The only good thing I have to say is the employee who checked us in that night was amazing! Friendly and very helpful.
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Thank you for taking the time to share your feedback with us. We're deeply sorry to hear about the issues you encountered during your stay. Providing a comfortable and pleasant experience for our guests is of utmost importance to us, and it's disheartening to learn that we fell short of your expectations in several areas.Rest assured, we take your concerns seriously and have already addressed the issues with the bed, air conditioning, and cleanliness. Your comments will be used to improve our services and facilities moving forward.We greatly appreciate your kind words about our employee who checked you in. We will make sure to pass along your compliments to them as they exemplify the level of service we strive to provide.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

10/10 Excellent

Guy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a quick over night stay but good
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Thank you for choosing to stay with us and for taking the time to leave a review. We're delighted to hear that you had a good overnight experience with us. If your travels bring you back to the area, we would be thrilled to welcome you for another stay.Warm regards,

10/10 Excellent

Shavonne

Liked: Cleanliness, staff & service, property conditions & facilities
Park Royal Orlando is close to restaurants, stores, laundromats and other places to shop for basic needs. I like the outdoor area for eating outside or relaxing by the pool. The area is quiet and peaceful.
Stayed 5 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at Park Royal Orlando and found our location convenient for your needs. Our team works hard to provide a peaceful and relaxing atmosphere for our guests, and we're delighted that you appreciated the outdoor dining and pool area. We hope to welcome you back for another enjoyable stay soon!

8/10 Good

andrea lynn

Travelled with family
Liked: Staff & service, amenities
Staff work hard and are always around. Very helpful and go beyond. Housekeeping made beds daily but really didn't do much else. Tile floors looked clean but they were not. Pool area is great.
Stayed 8 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Thank you for sharing your feedback with us. We're delighted to hear that our staff exceeded your expectations with their helpfulness and attentiveness. We appreciate your comments regarding the housekeeping and cleanliness; rest assured, we'll address these areas to ensure a more thorough service in the future. We're thrilled you enjoyed our pool area and hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of dining options. Nice room with kitchenete.
Stayed 1 night in Mar 2024
Response from Nicolle, Front Office Manager on 18 Mar 2024
Thank you for the feedback! We hope to see you again soon.

10/10 Excellent

Godschild

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Thank you for sharing your feedback about your recent stay at Park Royal Orlando. We're thrilled to hear that you had an excellent experience with us! It's always our goal to provide exceptional service and ensure our guests have a memorable stay. We hope to have the pleasure of welcoming you back again soon for another fantastic stay.Warm regards,

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great! Would stay again
Stayed 3 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Thank you for your feedback! We're glad to hear you enjoyed your stay with us. We hope to welcome you back again soon!

8/10 Good

Rigo

Travelled with family
Liked: Amenities
.
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
We hope to welcome you back again soon!

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were fairly cleab and the daily housekeeping was very good.
Stayed 4 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Thank you for your wonderful review! We're delighted to hear that you and your family had a great stay with us. Providing excellent customer service and a clean, comfortable environment are our top priorities. We hope to welcome you back again soon!

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
👎
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar 2024
Thank you for taking the time to leave your feedback. We are disappointed to hear that your experience did not meet your expectations. Your satisfaction is of utmost importance to us, and we would appreciate any further details you could provide to help us improve. Please feel free to reach out to us directly so we can address any concerns you may have.Best regards,

8/10 Good

Rosaria

Liked: Cleanliness, property conditions & facilities
Very comfortable room clean well equipped kitchen
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar 2024
Thank you so much for your kind words! We're thrilled to hear that you found our room comfortable and our kitchen well-equipped. Your satisfaction is our top priority, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Moraima

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, personal atento, sumamente limpio y muy tranquilo.
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Hello,Thank you for your recent stay at the Park Royal. We are thrilled to hear you enjoyed your stay with us. We hope for the opportunity to welcome you again for the chance to go above and beyond your expectations in your future visit .

6/10 Okay

Teresa

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Thank you for your recent stay at the Park Royal Orlando. We hope for the opportunity to welcome you again for the chance to go above and beyond your expectations in your future travels.

2/10 Terrible

Mimi

Travelled with family and small children, Travelled with group
Disliked: Staff & service, property conditions & facilities
Hotel was smelly, dirty the corridors smelt of urine. We checked out immediately. Am still processing my refunds
Stayed 3 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
We're truly sorry to hear about your disappointing experience. This falls short of the standards we aim to uphold. Rest assured, we take your feedback seriously and are investigating the matter urgently. Please accept our sincerest apologies and we hope to have the opportunity to regain your trust in the future.

4/10 Poor

Kent Alexander

Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Thank you for your feedback! We're glad to hear you enjoyed your stay with us. We hope to welcome you back again soon!

10/10 Excellent

Shahir

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Thank you for your feedback! We're glad to hear you enjoyed your stay with us. We hope to welcome you back again soon!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated but clean and well kept. Everyone here very helpful and kind. James was fantastic at the front desk!
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Thank you for your kind review! We're delighted to hear you found our facilities clean and well-maintained. It's fantastic to know that James provided exceptional service at the front desk. We appreciate your feedback and hope to welcome you back again soon!Best regards,

10/10 Excellent

Jason

Stayed 5 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Hello,Thank you for your recent stay at the Park Royal. We are thrilled to know you rated our hotel a 5/5. We hope for the opportunity to welcome you again for the chance to go above and beyond your expectations in your future travels.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Mar 2024
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your feedback means a lot to us, and we're delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back again soon for another fantastic stay.Warm regards,

10/10 Excellent

Randolph

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Stored our luggage for a couple days Pool warm and clean Rooms were nicely renovated Will come back
Stayed 2 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you found our staff excellent and that you enjoyed the warm and clean pool. It's fantastic to know that the renovated rooms met your expectations. We look forward to welcoming you back on your next visit – your satisfaction is our priority!Best regards,

10/10 Excellent

Robert Smith

Stayed 7 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your feedback means a lot to us, and we're delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back again soon for another fantastic stay.Warm regards,

10/10 Excellent

Destiny

Travelled with partner
Liked: Amenities
Very nice hotel, key wouldn’t work after the second day but staff was incredibly helpful and timely towards finding a resolution. Also we really enjoyed the morning breakfast.
Stayed 2 nights in Feb 2024
Response from Nicolle on 23 Feb 2024
Thank you for your kind words! We're thrilled you enjoyed your stay. Apologies for the inconvenience with the key - we'll ensure it's addressed promptly. We look forward to welcoming you back soon!

10/10 Excellent

Dayan, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Hello,Thank you for leaving such a wonderful review. We are thrilled to know we met your expectations during your stay. We hope for the opportunity to welcome you again.Kind Regards,

10/10 Excellent

Farid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best friendly service
Stayed 3 nights in Feb 2024
Response from Customer Service on 15 Feb 2024
Hello,Thank you for your recent stay at the Park Royal. We hope for the opportunity to welcome you again for the chance to go above and beyond your expectations in your future visit. Kindest Regards,

2/10 Terrible

Marjulis

Disliked: Staff & service, property conditions & facilities
Unsafe
Stayed 1 night in Feb 2024
Response from Customer Service on 15 Feb 2024
Thank you for taking the time to share your feedback with us. We take guest safety very seriously, and I want to assure you that we are committed to providing a secure and comfortable environment for all our guests.I'm sorry to hear that you felt unsafe during your stay. Your safety and well-being are our top priorities, and we would appreciate it if you could provide more details about your concerns so that we can address them promptly. Your feedback is invaluable in helping us make necessary improvements to ensure a positive experience for all our guests.We would like the opportunity to investigate the specific issues you encountered and take any necessary corrective measures. If you could provide additional information, such as the date of your stay or specific incidents that made you feel unsafe, it would greatly assist us in addressing and resolving the matter.We genuinely care about the experience of our guests, and your feedback is crucial in helping us maintain the high standards we strive for. Please feel free to reach out to us directly, either by responding to this message or contacting our customer service team, so that we can discuss your concerns in more detail.Thank you again for bringing this to our attention. We look forward to the opportunity to address your concerns and improve the overall experience for our guests.Best regards,

10/10 Excellent

Milene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are renewing the building , it is a good place
Stayed 1 night in Feb 2024
Response from Customer Service on 15 Feb 2024
Hello,Thank you for your recent stay at the Park Royal. We are glad you enjoyed your stay. We hope for the opportunity to welcome you again for the chance to go above and beyond your expectations in your future travels.

6/10 Okay

Leslie

Travelled with partner
Disliked: Amenities
Room was not ready at 4 to check in. It took two trips to the office to get the key to work. They are renovating the rooms; our room was clean and very roomy. They did a good job on the renovation. Was woken during the night by a loud motor in the building.
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Thank you for sharing your feedback about your recent stay. We apologize for the inconvenience you experienced during check-in and with the key. We're delighted to hear that you found our renovated room clean and spacious; your positive comments mean a lot to us. We're actively addressing the issues you encountered with check-in and the noise disturbance to ensure a smoother experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay.Best regards,

6/10 Okay

Andrea

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Feb 2024
Thank you for taking the time to leave a review. We value all feedback as it helps us improve. We noticed you rated us 3/5 stars, and we'd love to learn more about your experience to better address any concerns. Please feel free to share additional details, so we can enhance our service. We appreciate your input and hope to welcome you back for an even better stay.Best regards,

2/10 Terrible

Sarah, Farmington

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was construction and hammering couldn’t move rooms apparently full. Door had huge gaps around it A/C was loud. Bed platforms were old and falling apart.No amenities. Not a resort. Terrible place
Stayed 3 nights in Jan 2024
Response from Customer Service on 2 Feb 2024
Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We understand the importance of a comfortable and enjoyable stay, and it's disheartening to learn that we fell short of your expectations. Your comments will be shared with our team to address the issues you mentioned and improve our services. We appreciate your valuable input, and we hope to have the opportunity to welcome you back for a more pleasant experience in the future.Best regards,

4/10 Poor

christine

Pool area nice and big for groups with lots of seating room being renovated but work in progress
Stayed 1 night in Jan 2024
Response from Customer Service on 1 Feb 2024
Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that you found our pool area nice and spacious for groups, with ample seating.We apologize for any inconvenience caused by the ongoing renovations. We understand that a work in progress can sometimes impact the overall experience. Please be assured that we are actively working to complete the renovations to enhance our guests' future stays.Your insights are valuable to us, and we hope to have the opportunity to welcome you back once the renovations are complete. If there's anything specific you believe we can improve upon or if you have further suggestions, please don't hesitate to let us know.We value your patronage and hope to have the pleasure of hosting you again in the future.Best regards,