Title: Sunset Arcade - Large Pool/Spa & Luxury Resort! Updated 2025! Pet Friendly Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6301&destination=Davenport%2C+Florida%2C+United+States+of+America&selected=72128685&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire home # Sunset Arcade - Large Pool/Spa & Luxury Resort! Updated 2025! Pet Friendly ## Photo gallery for Sunset Arcade - Large Pool/Spa & Luxury Resort! Updated 2025! Pet Friendly ![A heated pool - Sunset Arcade - Large Pool/Spa & Luxury Resort! Updated 2025! Pet Friendly (Davenport)](https://images.trvl-media.com/lodging/73000000/72130000/72128700/72128685/1ded3a3b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![TV, video game console, books, video library - Sunset Arcade - Large Pool/Spa & Luxury Resort! Updated 2025! Pet Friendly (Davenport)](https://images.trvl-media.com/lodging/73000000/72130000/72128700/72128685/dbed55ea.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge, microwave, oven, stovetop - Sunset Arcade - Large Pool/Spa & Luxury Resort! Updated 2025! Pet Friendly (Davenport)](https://images.trvl-media.com/lodging/73000000/72130000/72128700/72128685/3b668836.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Sunset Arcade - Large Pool/Spa & Luxury Resort! Updated 2025! Pet Friendly (Davenport)](https://images.trvl-media.com/lodging/73000000/72130000/72128700/72128685/aa4801c7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge, microwave, oven, stovetop - Sunset Arcade - Large Pool/Spa & Luxury Resort! Updated 2025! Pet Friendly (Davenport)](https://images.trvl-media.com/lodging/73000000/72130000/72128700/72128685/56a1b427.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Amenities - Policies Escape to Solterra Resort, where a serene setting meets vibrant attractions. Unwind in the resort's private pool and spa or indulge in some friendly competition at the game room with 4 arcade systems and foosball table. Stay connected with gigabit internet speeds, enjoy family-friendly amenities like high chairs and pack-and-play, or relax on the covered lanai seating area. ## Reviews 8.8 Excellent ### Entire home 5 bedrooms4 bathroomsSleeps 122681 sq ft ## Popular amenities - Pool - Hot tub - Kitchen - Washing machine - Dryer - Pet-friendly ## Add dates for prices Check-in Check-out Travellers ## About this property ### Entire place You'll have the entire home to yourself and will only share it with other guests in your party. ### Sunset Arcade - Large Pool/Spa & Luxury Resort! Updated 2025! Pet Friendly Your Private Paradise Awaits at Solterra Resort! Escape to a one-of-a-kind vacation experience in this stunning 5-bedroom, 4.5-bathroom house in Solterra Resort. Spanning 2,681 square feet, this home offers the perfect blend of luxury, comfort, and entertainment for up to 12 guests. Recently renovated in 2025, this property ensures a memorable stay with its modern amenities and thoughtful design. Now Pet Friendly! Bring your furry friends along for the stay :) Property Highlights Family Friendly - High Chair, Pack & Play included Interior Game Room w/ AC 4 Arcades, NES/SNES Systems & Smart TV Books & Board Games Private Pool & Spa, Covered Lanai, Seating w/ BBQ All Smart TVs 1 GBPS Internet Speeds! 2 Master Suites, 2 Dens Guest App/Guide Food Delivery Services Pet Friendly (fees apply, see below) Nearby Attractions: 9-minute walk to Solterra Resort clubhouse (0.4 miles) 20-minute drive to Disney World (\~11 miles) 35-minute drive to Universal Studios and SeaWorld (20 miles) 15-minute drive to Island H20 Water Park and Formosa Winery Convenient Amenities: Shopping, restaurants, and golfing within 5-10 minutes (less than 2 miles) Easy access to highways US-27 and I-4 Spacious Accommodations: 5 Bedrooms, 4.5 Bathrooms Sleeps 12 comfortably Room Details: 1st Floor: King-Suite w/ Pool Access 2nd Floor: King-Suite 2nd Floor: King Bed, Adjacent Bathroom 2nd Floor: Queen Bed, Connecting Bathroom 2nd Floor: 2 Twin Beds w/ Trundles (up to 4 guests), Connecting Bathroom Entertainment Galore: State-of-the-art game room featuring - Simpson's, Marvel Pinball, Ridge Racer, and Street Fighter arcades NES/SNES Game System connected to a 55" Smart TV Foosball table and toddler play station Loft area with large sectional seating and Smart TV Books, board games, and puzzles for family fun Modern Conveniences: High-speed internet with 1 GBPS speeds All Smart TVs with cable channels Fully equipped kitchen with modern appliances and granite countertops Comfortable dining room seating for 6, plus 4 additional seats at the kitchen island Outdoor Oasis: Private pool and spa with heating option (additional fee) Covered lanai with dining table and seating for 6 Sun loungers and a gas BBQ grill for outdoor gatherings Safety features include pool door chimes for child supervision Prime Location! Additional Features Family-Friendly Amenities: Highchair and Pack & Play provided Guest app/guide for seamless experience Food delivery services available Security and Peace of Mind: Monitored alarm system with unique door code Damage waiver included for a stress-free stay Resort Amenities Enjoy the LAZY RIVER and multiple swimming pools 6,700 square foot clubhouse with poolside cabanas Spa, fitness center, and business center with internet access Volleyball, pickleball, and tennis courts Children's playground and Solterra Club Trail for walking Picnic area for meals and relaxation FREE equipment rentals for your favorite sports Restaurant/Bar - Café Sol Poolside Bar & Grill (Open Daily, from 9:30am to 6pm) Whether you’re lounging by the private pool or exploring nearby attractions, this property promises an unforgettable getaway. Book now to secure your slice of paradise! \[Effective September 2023, a one-time access fee of $35 is required by the resort, for access to the clubhouse and amenities. $45 fee required for parties greater than 13\] Please Note: A Starter Kit of supplies is provided to get you started upon arrival. Additional supplies may be necessary; we recommend planning a trip to a local grocery store after settling in. Cleaning services available during your stay - inquire for more detail! A Gas BBQ Grill provided free of charge. Guests must clean and empty the drip pan after each use. Guest must replace the gas propane tank if needed. NOW Pet Friendly! $50 Pet Fee (per pet, plus tax). Pets must be approved before Arrival. Unfortunately, no pets are allowed at the resort. Maximum of 2 pets allowed. No commercial or recreational vehicles, including (but not limited to) tractor trailers, cabs, boats, personal watercraft, recreational vehicles, trailers of any kind, including (but not limited to) hitch trailers, 5th wheel trailers, and gooseneck trailers; or any vehicle that is hauled on a trailer can be parked on property overnight. Limit of 4 vehicles per reservation. Pool doors are equipped with chimed alarms as a part of the alarm system to ensure young children are safe. Please DO NOT disable these chimes! Children must be supervised at all times. Chimes must be active upon check-out. Pool heating is $35 per day and must be requested and paid in advance. Heating is required to be on for the entire stay. (Minimum 3-nights required if your stay is shorter). Pool heaters are typically set between 88F and 90F, while spas (if available) are set to 104F. Pool heating required for spas to heat up as hot tubs. \*Pool disclaimer: No specific regular pool temperature can be guaranteed by this service. During and after cold fronts, or in winter generally when days are short, pool heaters may struggle, or even be unable to keep the water at the same temperature until the weather gets warmer. The optional pool heater service must be ordered and paid before our service personnel can turn it on. We suggest ordering pool heat prior (72 to 48 hours) to your arrival. Without optional pool heat, pool temperatures can go down to 52 to 60°F in December to March, depending on the weather. The pool heater will help to warm up the pool faster when it gets warmer outside, however, you should not expect “bathtub temperatures” during, or after Central Florida winter cold fronts or cold nights. \*Unfortunately, we are unable to activate / deactivate the pool heater on short notice or provide refunds for previously ordered pool heater service, but we will try our best to accommodate you. We reserve the right to make pool heat unavailable at any time for maintenance or repairs. In case of a technical malfunction, we will refund the pool heat charge for the time the heating service was not available to you. No further credit can be given if pool equipment fails or is unavailable for any reason. ## Property amenities ### Pool/Spa - Communal pool - Heated pool - Hot tub - Private pool ### Internet - Available in the house: WiFi ### Parking and transport - Car recommended - Onsite parking options include a garage ### Kitchen - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Hob - Microwave - Oven - Refrigerator - Spices - Toaster ### Dining - Breakfast available for a fee ### Bedrooms - 5 bedrooms - Bedsheets provided ### Bathroom - 4 private bathrooms - Hair dryer - Towels provided ### Living spaces - Living room - Separate dining area ### Entertainment - Books - Games - TV - Video game console - Video library ### Outdoor areas - Barbecue grill - Lanai - Picnic area ### Laundry - Laundry facilities - Washing machine ### Comfort - Air conditioning - Heating ### Pets - Pet friendly ### Suitability/Accessibility - Smoke-free property ### Services and conveniences - Iron/ironing board - Limited housekeeping - Phone ### Location highlights - In a village - Near a health/beauty spa - Near a hospital - Near an outlet shopping centre ### Things to do - Arcade/game room - Golf - Gym - Heated pool - Optional golf privileges - Tennis - Water park - Basketball nearby - Ecotours nearby - Swimming nearby - Water tubing nearby ### Safety features - Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property) - Smoke detector (host has indicated there is a smoke detector on the property) - Fire extinguisher - Deadbolt lock ### General - Gated community - Property located in a resort - Unit size: 2,681 square feet ## Similar properties ![Interior](https://images.trvl-media.com/lodging/124000000/123530000/123529300/123529296/51fcb49d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sunset Arcade - Large Pool/spa + Luxe Resort +pets Solterra Resort - Pool - Kitchen - Dryer - Pet-friendly [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=123529296&PinnedHotelID=123529296&HadPinnedHotel=true®ionId=-1&adults=2) ![House, 5 Bedrooms | Outdoor pool](https://images.trvl-media.com/lodging/35000000/34490000/34487200/34487125/cad70a9e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Solterra 5255 Solterra Resort - Pool - Washing machine - Dryer - Parking included [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=34487125&PinnedHotelID=34487125&HadPinnedHotel=true®ionId=-1&adults=2) ![A heated pool](https://images.trvl-media.com/lodging/115000000/114970000/114961700/114961664/c0caa7a4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Last Minute Disney! Private Pool, Hot Tub, Game Room & Themed Bedrooms. Book Now! #115889 Solterra Resort - Pool - Hot tub - Kitchen - Washing machine [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=114961664&PinnedHotelID=114961664&HadPinnedHotel=true®ionId=-1&adults=2) ![Dining](https://images.trvl-media.com/lodging/123000000/122690000/122683200/122683121/441d0a20.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Solterra Sanctuary Relaxing Pool + Game Room Solterra Resort - Pool - Hot tub - Kitchen - Washing machine [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=122683121&PinnedHotelID=122683121&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/124000000/123240000/123234300/123234245/05cb5824.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 5238 Solterra Resort 5BR Pool House near Disney Solterra Resort - Kitchen - Washing machine - Dryer - Air-conditioning [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=123234245&PinnedHotelID=123234245&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/89000000/88340000/88337600/88337582/1d8e6cc0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Solterra Resort Pool Home With Spa and Extensive Resort Amenities Solterra Resort - Pool - Hot tub - Kitchen - Washing machine [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=88337582&PinnedHotelID=88337582&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, a heated pool](https://images.trvl-media.com/lodging/96000000/95160000/95159400/95159347/w1184h800x6y0-bab6058e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Solterra Dream Villa-Cosy Family Villa,15 minutes to Disney/Orlando Attractions Solterra Resort - Pool - Hot tub - Kitchen - Washing machine [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=95159347&PinnedHotelID=95159347&HadPinnedHotel=true®ionId=-1&adults=2) ![A heated pool](https://images.trvl-media.com/lodging/119000000/118630000/118626400/118626369/6aac827b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 6 BR, 5 Ba, 11 Bed - Pool, Spa, Private Home Solterra Resort - Pool - Hot tub - Kitchen - Washing machine 10 Exceptional 4 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=118626369&PinnedHotelID=118626369&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/126000000/125150000/125148500/125148423/b547a5a0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 5259-6-WW-Pool&SPA/ Lazy River & Slides Solterra Resort [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=125148423&PinnedHotelID=125148423&HadPinnedHotel=true®ionId=-1&adults=2) ![A heated pool](https://images.trvl-media.com/lodging/111000000/110750000/110741800/110741787/w1024h746x0y22-3d178dd8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Luxurious Solterra Home w/ Pool, Spa & Themed Rooms Near Attractions Solterra Resort - Pool - Kitchen - Washing machine - Dryer [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=110741787&PinnedHotelID=110741787&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-18&endDate=2026-04-19&selected=72128685&PinnedHotelID=72128685&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=72128685,123529296,34487125,114961664,122683121) ## Policies ### Check-in Check-in time starts at 4:00 PM Contactless check-in and check-out are available Minimum check-in age - 21 ### Check-out Check-out before 10:00 AM ### Special check-in instructions You will receive an email from the host with check-in and check-out instructions Information provided by the property may be translated using automated translation tools ### Pets Pets are allowed Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome ### Events No events allowed ### Smoking Smoking is not permitted ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed On-site parties or group events are strictly prohibited Host has indicated that there is a carbon monoxide detector on the property Host has indicated that there is a smoke detector on the property Safety features at this property include a fire extinguisher and a deadlock This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention A car is required for transport to and from this property ### Property is also known as 355482 ## About the area Solterra Resort, a neighbourhood in Davenport, is home to this holiday home. Old Town and Disney Springs™ are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Walt Disney World® Resort and Disney's Animal Kingdom® Theme Park. Travelling with kids? Don't miss Disney's Hollywood Studios® and Epcot®. Water tubing and swimming offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby. [Visit our Davenport travel guide](https://www.expedia.co.uk/Davenport.dx6301) [View more Holiday homes in Orlando](https://www.expedia.co.uk/Orlando-Private-Holiday-Homes.d178294-aaPrivateHolidayHomes.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C28.23898%2C-81.60004&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=dIkbJCIxpUgBLYg4gLWFb673Wsk=) Davenport, FL ### What's nearby - Reunion Resort Golf Course 5 min drive \- 3.2 miles - Providence Golf Club 6 min drive \- 4.2 miles - ChampionsGate Golf Club 6 min drive \- 3.4 miles - Posner Village 6 min drive \- 4.8 miles - Jack Nicklaus Course 6 min drive \- 4.6 miles ### Getting around - Kissimmee Station 23 min drive - Kissimmee, FL (ISM-Kissimmee Gateway) 36 min drive ### Restaurants - Wawa 6 min drive - McDonald's 6 min drive - Texas Roadhouse 7 min drive - McDonald's 6 min drive - Starbucks 6 min drive ## Frequently asked questions ### Is Sunset Arcade - Large Pool/Spa & Luxury Resort! Updated 2025! Pet Friendly pet-friendly? ### How much is parking at Sunset Arcade - Large Pool/Spa & Luxury Resort! Updated 2025! Pet Friendly? ### What time is check-in at Sunset Arcade - Large Pool/Spa & Luxury Resort! Updated 2025! Pet Friendly? ### What time is check-out at Sunset Arcade - Large Pool/Spa & Luxury Resort! Updated 2025! Pet Friendly? ### Where is Sunset Arcade - Large Pool/Spa & Luxury Resort! Updated 2025! Pet Friendly located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Sunset Arcade - Large Pool/Spa & Luxury Resort! Updated 2025! Pet Friendly Reviews ## Reviews ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative. [More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 13 8 - Good 5 6 - Okay 2 4 - Poor 2 2 - Terrible 0 ### 9.0 Cleanliness ### 9.2 Location ## Reviews Verified ### 10/10 Excellent #### debra A. 13 Mar 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Relaxing We had a great experience renting from this rental agency- the house was close to the resort clubhouse. Very clean upon arrival The pool and hot tub were clean. Would definitely rent this property again. ##### debra A. Stayed 7 nights in Mar 2025 Verified ### 10/10 Excellent #### Thomas D. 30 Dec 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Family Time Great house in a resort with very good amenities for the price. Private pool with hot tub was a hit with the family. ##### Thomas D. Stayed 3 nights in Dec 2024 Verified ### 10/10 Excellent #### Verified traveller 11 Apr 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Family Vacay We had a great stay! There was plenty of room for our group of 9 to spread out and relax. The kids definitely enjoyed the pool and game room. Easy enough to get to Disney and back. We would stay again. ##### Verified traveller Stayed 3 nights in Mar 2025 Verified ### 8/10 Good #### Gittel D. 22 Apr 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Holiday stay Our stay was warm and welcoming and the house was very cozy and inviting and the manger was very helpful the house was clean and so were the beds something I wish they had which would be nice is Pool lounge chairs that had cushions to lay by the pool or a couch outside… Also a softer more friendly couch downstairs since that where u hang out When u are eating dinner or coming in and out from outside I wish the ice machine worked overall very nice stay ##### Gittel D. Stayed 15 nights in Apr 2025 Verified ### 8/10 Good #### Beverly m. 27 Jun 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Family fun Me and the hold family enjoyed our trip we will be back soon ##### Beverly m. Stayed 3 nights in Jun 2023 Verified ### 10/10 Excellent #### Travis D. 10 Jun 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy It was oh ok ##### Travis D. Stayed 4 nights in Jun 2025 Verified ### 10/10 Excellent #### Pat R. 15 Oct 2020 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great time Such a beautiful house with many updates compared to others we've stayed at, almost flawless (maybe update the bar stools and the rug) Everything was amazing and it catered for all the ages we had in the group , we're all able relax and have fun. Would definitely rent this space again. Thanks ##### Pat R. Stayed 4 nights in Sep 2020 Verified ### 4/10 Poor #### Emily S. 2 Jan 2023 Disliked: Cleanliness, location, listing accuracy #### Christmas vacation Rental process was easy and Wanda responded within 24 hours when our code wouldn’t wouldn’t work for the clubhouse. Overall the property could use some updating. The carpet is worn throughout the house, game room almost everything broken, the grill should be lit on fire itself, only 1/2 the burners on the stove work, water pressure (might as well hope it rains or use the pool as your bathtub), and the beds are extra hard. Our trip landed during New Year’s Eve leading to many parties in the neighborhood lasting until 5am with blaring music and firework debris all over everyone’s vehicles. Be prepared for heavy traffic getting in and out of the resort. ##### Emily S. Stayed 7 nights in Dec 2022 Archival ### 10/10 Excellent 9 Jun 2013 #### TOP NOTCH HONEYMOON STAY!!! This condo is perfect in every way! I have family on Maui and I like to stay in the Kihei area and at Kamaole Sands every time we come. I am also particular about where I stay when I travel. This lived up to everything that I like or would want in a condo. The bed is super comfortable which you don't find everywhere. Some of my family came over and we cooked the fish they had caught that day in the best kitchen any cook would agree. My aunty and I kept going on about how we loved cooking in it because we had everything we needed and then some. Its nice to have those conveniences when your away and you don't have to worry about not having something you may need. Another favorite of mine is that its close to the end of the building so you can just walk right across the street to the beach. Everything is there that you would need so we packed a cooler and walked over and snorkeled. This condo was comfortable, luxurious and convenient and we will definitely be staying there as long as its open! Thank you so much for the wonderful condo for our 11 day honeymoon! Verified ### 6/10 Okay #### Shelby L. 15 Jan 2023 Liked: Cleanliness, check-in, location, listing accuracy Disliked: Communication #### Poor communication I’ll start with the bad- we arrived on Friday. We tried to use the hot tub that night it wouldn’t work. I had to send numerous messages, emails, and phone calls. I finally called again on Monday and Connie stated she would help me. Never heard back from her. Again called on Tuesday finally talked to Wanda. Again was told she would help us get this fixed and would call me back with an update. Again no reply. Finally on Wednesday she called to tell me that the hot tub was broken and it won’t be fixed before we leave. She was nice enough to refund our pool heating charge. When you pay for the pool to be heated it’s only heated for 12 hours a day. So the pool is very cold in the morning and takes hours to get warm enough to swim. This was a huge damper on our trip on top of the hot tub not working. The house was very big and spacious. We all had plenary of room. The down stairs master bed was broken on the middle The outdoor patio table all the chairs were ripping or bent. The grill was usable but a rusty mess. The pool lounge chairs were very small and uncomfortable. The plus in the queen room bathroom didn’t work. Very minimal kitchen pots/pans/ skillets a house for that many people needs more cooking ability. overall it was a nice house but I would not stay here again. I spoke with other renters in the neighborhood and found much better deals and options. ##### Shelby L. Stayed 7 nights in Jan 2023 Verified ### 10/10 Excellent #### Tamara W. 11 Jul 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Space enough for 12! Overall we loved the property. The downstairs bed was awful and definitely needed more pots and pans for 12 people to cook for all at once. Didn't have a can opener so we had to go to a neighbors and the knives weren't sharp enough to cut through anything. Besides those few minor things we were able to get around we loved the house. ##### Tamara W. Stayed 7 nights in Jul 2022 Verified ### 8/10 Good #### Annette B. 31 May 2022 Liked: Cleanliness, check-in, location, listing accuracy #### The home and community was very clean and maintained well. My family and I enjoyed our stay. The only thing that I have concerns about is the system that's in place for contacting the staff for concerns and the timeframe that a return call comes back(if there is one) However, the staff was very pleasant and helpful when they could be reached. Overall, the trip was worth the time and money. ##### Annette B. Stayed 3 nights in May 2022 Verified ### 10/10 Excellent #### Barbara K. 13 Apr 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Older Sibling Reunion Although the bedrooms upstairs were too warm at night, the over acommedations were perfect. We enjoyed the pool and the Hot tub and did not really venture much out of the house but to pick up a few grocery items. ##### Barbara K. Stayed 4 nights in Apr 2022 Verified ### 8/10 Good #### Jennifer T. 7 Apr 2022 Liked: Cleanliness, check-in, location, listing accuracy #### Lovely suburban location-watch for sharp pool floor Comfortable 5-bedroom home. Private pool was spectacular. We splurged for heating. Unfortunately, I had to buy water shoes for the family because the pool floor was sharp and cut our feet. Make sure to bring supplies: trash bags. Laundry detergent. Hand soap. Pool chairs do not have cushions, but we used towels to cover them. Inspiite of this, we had a very enjoyable stay. ##### Jennifer T. Stayed 4 nights in Apr 2022 Verified ### 4/10 Poor #### William M. 4 Apr 2022 Liked: Cleanliness, location, listing accuracy Disliked: Check-in, communication #### AVOID! Three-Part Review (Property + Management + VRBO) Please read both parts of this review because my experience with the property was vastly different than my experience with Alpha Vacations. The property itself is wonderful. The public pools, waterslide, lazy river, etc., were all open. They were still working out some kinks (e.g., long lines for food and drink, lack of lifeguards and facility supervision), but it was still great. The pool at the house was great, too. And the house itself had plenty of room for 6 adults and two children (ages 11-80). A few things that would make it better: 1\. Let people know that the hot tub only warms up when the jets are on. Might want to put them on 30 minutes before planning to get in! 2\. I don't expect much, but the "extras" were exceptionally slim. Ex. One extra blanker, one fan, three dishwasher pods, and not even a single laundry pod as a start (even though you are supposed to wash your sheets before leaving). They also appear to throw out any basic that are left behind, like salt and pepper. Maybe that's a COVID thing, but I'm use to rentals having a few things like that. 3\. Biggest thing is that they need to head to Target or something and upgrade the kitchen essentials. For example: \* There was no can opener \* There were only a couple pool-friendly plastic cups \* All the plastic bowls and plates say "Not microwave safe" \* The largest frying pan was probably 10" It would only cost $100 or so to get those + another fan and blanker, and it would make a big difference. So in the end, the house gets an A-. Unfortunately, I would never rent it again due to the horrible "management." After 48 hours of trying to get ahold of Wanda at Alpha Vacations, we finally got our door code at 3:45 for a 4:00 p.m. check-in. That caused a lot of stress and also meant that we couldn't go grocery shopping before hand because we were afraid everything would melt in the car. You have to call an answering service that tells you they will pass the message on to Wanda and that she would call you back. That almost never happened. When I finally did get ahold of her, she totally blew it off and almost seemed to think it was funny that we were stressed about getting the door code. I would NEVER rent anything managed by Alpha Vacations again! F! One final thing: VRBO was no help at all. Customer service said they were only an advertising site, and that I should avoid renting their properties that had a management company and should only rent from owners. D-! ##### William M. Stayed 6 nights in Mar 2022 Verified ### 6/10 Okay #### Michelle G. 5 Mar 2022 Liked: Location #### Not clean, pool heat was not on as expected, no response about partial refund on pool heat. Would not stay here again. 1\. Pool heat was not on when we arrived- took 48 hours to be swimmable. Asked for partial refund on pool heat- no response. 2\. We couldn't find any pot holders/oven mitts. That might be a nice addition to the home. 3\. The grill igniter doesn't work and there was no lighter available so we had to use paper to take fire from the gas stove inside to light the grill outside. 4\. The house and pool side were also not super clean- we found many small rubberbands and a used bandaid poolside, and in the mermaid twin bedroom, there is a chunk of something embedded in the carpet (food stain?) And the stairway carpet and most furniture (indoor and outdoor) was worn and dirty. Moldy pool toys were found in the poolside bin. 5\. There was no cover on the ironing board- just plain metal. 6\. The number of pool towels was very low compared to other places that we have stayed. (8 towels, for 8 guests). We had to wash them nightly. 7\. One positive is that we liked the function of the plastic plates and the quantity. Nice for poolside meals. Overall, would not stay here again. We stayed at Solterra before and this has certainly not been the best of all the properties where we have stayed. We expected more for the price. Michelle ##### Michelle G. Stayed 8 nights in Feb 2022 Verified ### 10/10 Excellent #### Donald M. 28 Feb 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### !!!! Great place I would definitely rent again. ##### Donald M. Stayed 5 nights in Feb 2022 Verified ### 8/10 Good #### Katherine L. 10 Jul 2021 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Nice and spacious Great for sleeping 2 couples and 6 kids. Everyone had plenty of space. Game room gave the kids something to do when the afternoon thundershowers came through. If you want to cook something in a large sauté pan, make sure to bring one with you. The pans are very small. Lots of dishes for meal time though! ##### Katherine L. Stayed 6 nights in Jul 2021 Archival ### 10/10 Excellent #### Sarah H. 7 May 2015 #### awesome condo As a family of 4 it worked great for us!! The only thing we were missing was watching the sunset from the lanai as we like to sit and have dinner and watch it but we ended up going to the condos next door And having dinner there most of the time to watch it so all in all it worked perfect. The condo itself has literally everything you need, highly recommend it!! ##### Sarah H. Archival ### 10/10 Excellent 10 Apr 2014 #### We wished we had stayed here! My parents rented this unit for a spring break holiday we all went on last month. We ate many meals with them in their condo (we were staying in another unit in Bldg 8) and our two children had a sleepover on the pull out couch with them one night. I can not stress enough how beautiful this unit was! It was immaculately clean and had all the amenites you could think of. The kids said the queen sized pull out was super comfy! The unit we rented was shabby and dirty. When we return to maui we will definetely be renting this unit and will be recommending it to our friends as well. Archival ### 10/10 Excellent #### Alice V. 6 Feb 2013 #### Amazing Experience Every time My husband and I have stayed at this AMAZING condo twice now. Our most recent time was in October 2012\. The updates were spectacular... a wonderful master bedroom, updated granite modern kitchen and bath and a welcoming, comfortable home. In addition to the gorgeous accommodations, the condo has all the necessary beach necessities - chairs, boogie boards, coolers, etc. We are already looking to book our 2013 trip! ##### Alice V. Archival ### 10/10 Excellent #### Ken F. 1 Feb 2012 #### Fantastic Condo This was our first trip to Maui and what an awesome experience it was. Did all the fun things to do on the Island. Our condo was a 5 star all the way. Beautiful kitchen. Well furnished even with the beach toys. Nice decor and very clean. The owners were always very helpful with any questions we had. If we ever go to Maui again will be definitely booking this unit. Highly recommended. ##### Ken F. ---