The home was as reflected in the pictures, it was clean and very comfortable.
I arrived on a Saturday; I was disappointed to find that the pool was not heated, the heater was not turned on until Tuesday. The amount of towels that were stated to be in the home was not there. I requested for the towels on Sunday, did not receive them until Tuesday AFTER a follow up email had to be sent. In the interim. We had to share and reuse towels.. I was checking out on Thursday, Wednesday evening the Wi-fi in the home was turned off. We were unable to watch TV, our children was unable to do homework that night nor attend their e-learning courses that Thursday morning, neither were the adults able to log into work Thursday morning. The shut off of the Wi-Fi, felt very intentional and made us feel as though we were being told to "get out", now that our booking was ending. Also on our last night, we were unable to get into the security gate, no one answered at the guard house, we had to call the emergency line for entry.