Property amenity

Reviews of Holiday Inn & Suites Orlando SW - Celebration Area, an IHG Hotel

3 out of 5
Holiday Inn & Suites Orlando SW - Celebration Area, an IHG Hotel
5711 W Irlo Bronson Memorial Hwy, Kissimmee, FL

Reviews

7.8

Good

Rating 10 - Excellent. 573 out of 1431 reviews" "
Rating 8 - Good. 411 out of 1431 reviews" "
Rating 6 - Okay. 228 out of 1431 reviews" "
Rating 4 - Poor. 105 out of 1431 reviews" "
Rating 2 - Terrible. 114 out of 1431 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Property locale is the best for ESPN
Stayed 4 nights in Apr 2024

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everyone has been very friendly and helpful.
Stayed 1 night in May 2024

10/10 Excellent

Daniel, Innisfil

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent and very accommodating
Stayed 3 nights in May 2024

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean. Breakfast was delicious. Shuttle to and from the Disney and Universal is convenient. Staff at the front desk were friendly and helpful. I would recommend this hotel for anyone traveling with children or an adult getaway.
Stayed 8 nights in Apr 2024
Response from Caitlin on 7 May 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our property, breakfast and shuttle! Our team strives to provide friendly and helpful service to all our guests. We appreciate your recommendation and hope to welcome you back to our property in the future!

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Caitlin on 7 May 2024
Thank you so much for your review! We're thrilled that you enjoyed your experience hear on property!

10/10 Excellent

Anju

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I really loved staying at this hotel. Very convenient to a lot of things. Including family I come to visit often. ALL the staff was very nice and welcoming and friendly. Stephanie, Victoria, Daniela and Amal were all very nice and helpful and there if I needed something. Planning to stay here again very soon.
Stayed 1 night in Apr 2024
Response from Caitlin on 7 May 2024
We're thrilled to hear you loved your stay! Thank you for your kind words about our staff- well be sure to pass them along! Looking forward to welcoming you back soon!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed here for 9 days while my daughter was attending her cheerleading competition at ESPN. The stay was excellent I came back to a cleaned room everyday. The staff was very accommodating when we needed a late checkout because our flight was delayed going home. Will stay here again in the future.
Stayed 9 nights in Apr 2024
Response from Caitlin on 7 May 2024
We are delighted to hear that you had an excellent stay! Thank you for choosing us and sharing your experience! We look forward to welcoming you back in the future!

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Front desk and bar staff very friendly
Stayed 1 night in May 2024
Response from Luz on 3 May 2024
Thank you for your kind words! We're thrilled you enjoyed your stay with us. We hope to welcome you back again soon for another wonderful experience!

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice place to stay.
Stayed 2 nights in Apr 2024
Response from Luz on 3 May 2024
We're delighted you enjoyed your stay! Thank you for choosing us. We look forward to hosting you again in the future!

8/10 Good

PAOLA, HIALEAH

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Staff is very friendly and nice. Property needs updating. The rooms had a particular old smell to them. But front desk ladies were out of their way great to deal with.
Stayed 2 nights in Apr 2024
Response from Luz on 3 May 2024
Thank you for your feedback. We're glad to hear you found our staff friendly and accommodating. We appreciate your comments about the property, and we'll take them into consideration as we strive to improve. We apologize for any inconvenience caused by the room's smell and assure you we're working to address this issue. We hope to have the opportunity to welcome you back for an even better experience in the future.

8/10 Good

Julissa

Travelled with family
Liked: Cleanliness, amenities
Good. Breakfast really good, worth to pay the extra.
Stayed 1 night in Apr 2024
Response from Luz on 30 Apr 2024
Please know that your feedback is extremely valuable to us. We have reviewed your feedback with staff and management to address appropriate measures for improvement. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Lamakia

Towels was dirty with hair all over them room did not look like the pictures I checked out 10 minutes after going into the room and was charged for a full night sink had tooth paste residue do not waste your time
Stayed 2 nights in Apr 2024
Response from Luz on 30 Apr 2024
Please know that your feedback is extremely valuable to us. We have reviewed your feedback with staff and management to address appropriate measures for improvement. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Kayla

Liked: Cleanliness, amenities, property conditions & facilities
I loved the atmosphere everyone was so friendly and kind I am very pleased with my stay shoutout to the bartender she was amazing. I will definitely recommend I will be back.
Stayed 4 nights in Apr 2024
Response from Holiday Inn SW Celebration Area on 24 Apr 2024
Thank you so much for your feedback! We hope to see you again very soon.

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Front desk was great!
Stayed 1 night in Apr 2024
Response from Holiday Inn SW Celebration Area on 24 Apr 2024
Thank you so much for your feedback! We hope to see you again very soon.

8/10 Good

Scott Alan

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Luz on 22 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon! Sincerely, The Front Office Team

2/10 Terrible

Yolanda

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
I understand that ppl come and go but this place has roaches okay I live in Orlando and under stand this I don’t have no roaches so when I come to stay where I’m spending money the last thing I want to see is a roach it’s nasty and I will never stay there again
Stayed 3 nights in Apr 2024
Response from Luz on 22 Apr 2024
Please know that your feedback is extremely valuable to us. We have reviewed your feedback with staff and management to address appropriate measures for improvement. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ralph

Liked: Cleanliness, amenities, property conditions & facilities
Awesome stay great staff
Stayed 1 night in Feb 2024
Response from Luz on 22 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon! Sincerely, The Front Office Team

2/10 Terrible

Brent

Disliked: Cleanliness, property conditions & facilities
I do not know how this hotel was rated excellent on Expedia. I rarely leave reviews, room stunk, bathroom grout was filthy, room very outdated, does not look like the room in the pictures. Very ran down.
Stayed 1 night in Apr 2024
Response from Luz on 22 Apr 2024
Thank you for your recent stay with us and for taking the time to review our property. We apologize for any issues you may have encountered.Sincerely,The Front Office Team

8/10 Good

ERIK

Liked: Property conditions & facilities
The rooms were clean. I like the balcony. It was relaxing compared to the crazy outside.
Stayed 1 night in Apr 2024
Response from Luz on 18 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon!

10/10 Excellent

James, Welland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a three day stay. Upon our arrival the entrance to the property was very clean and welcoming. The front desk staff was courteous. the building and rooms were nice, clean and refreshing. The Property is well lit with lots of parking. I felt safe walking around the property at all times, night and day. I never used the pool, but the pool area is beautiful. Our stay was very pleasant. If I'm ever back in the area I would definitely stay at this hotel. I highly recommend this property.
Stayed 3 nights in Apr 2024
Response from Luz on 18 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon!

10/10 Excellent

Alain

Liked: Cleanliness, property conditions & facilities
Sabrina at the reception is the BEST!
Stayed 1 night in Apr 2024
Response from Luz on 18 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon!

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
This property was close to all major Orlando attractions, has a really nice and large pool, good parking for guests, and close to restaurants and shops.
Stayed 1 night in Apr 2024
Response from Luz on 18 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon!

8/10 Good

Armando

Bathrooms were not cleaned / hair left in showers and sinks
Stayed 1 night in Apr 2024
Response from Luz on 18 Apr 2024
Thank you for your recent stay with us and for taking the time to review our property. We apologize for any issues you may have encountered.Sincerely,Caitlin ThomasFront Office ManagerHoliday Inn Orlando SW Celebration Area

2/10 Terrible

Cynthia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Make sure you get there early so you can get parking & look at your room too since there are cockroaches.
Stayed 2 nights in Apr 2024
Response from Luz on 18 Apr 2024
Thank you for your recent stay with us and for taking the time to review our property. We apologize for any issues you may have encountered.Sincerely,Ruth M.Front Office ManagerHoliday Inn Orlando SW Celebration Area

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff were absolutely amazing. Didn’t get their name but the 3 ladies at the front desk of the night of April 13th. They went above and beyond to get us what we needed regardless the time and how many other people may have been there. Magnificent customer service.
Stayed 1 night in Apr 2024
Response from Luz on 18 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon!

6/10 Okay

Heather

Travelled with partner
Liked: Cleanliness, amenities
It was quiet, friendly, good location for dining & sights. In terms of cleanliness 2 long blacks hairs found in bathroom. Doesn't give me confidence area was well cleaned.
Stayed 2 nights in Apr 2024
Response from Luz on 18 Apr 2024
Thank you for being our valued and loyal IHG Rewards Club member and for leaving us your valuable feedback. Please accept my deepest apology for the unexpected experience you had with your room and any shortfalls you have noticed. It is regrettable that we did not live up to expectations. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests.Thank you and we hope you give us another chance to show you how great our hotel is.

10/10 Excellent

Wassim

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Better than expected
Stayed 2 nights in Apr 2024
Response from Luz on 18 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon!

10/10 Excellent

Brandon, Middletown

Stayed 3 nights in Apr 2024
Response from Luz on 30 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon! Sincerely, The Front Office Team

2/10 Terrible

Stefani

Stayed 1 night in Apr 2024
Response from Luz on 18 Apr 2024
Thank you for being our valued and loyal IHG Rewards Club member and for leaving us your valuable feedback. Please accept my deepest apology for the unexpected experience you had with your room and any shortfalls you have noticed. It is regrettable that we did not live up to expectations. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests.Thank you and we hope you give us another chance to show you how great our hotel is.

10/10 Excellent

Irinesly

Liked: Cleanliness, amenities, property conditions & facilities
La housekiping (Adriana Cardona 2 building 8vo piso) es super atenta siempre pendiente a q todo este limpio y atenta con los huespedes, yo fuy esta vez con una pierna enyesada y ella todo el tiempo pendiente a si necesitaba algo y si estaba bien. En front desk hay un muchacho (pelo largo) q se porta super bien atento en todo momento siempre pendiente a q todo estuviera bien y q me sintiera agusto. Deveras el hotel se merece las 5 estrellas tienen un personal super bueno.
Stayed 2 nights in Mar 2024
Response from Luz on 18 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon!

10/10 Excellent

Julia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
All the staff was amazing. Veronica was able to accommodate us and checked us in early after we had a long drive to Kissimmee. Room was clean, pool was great. Breakfast was good. I have no complaints. Will definitely stay again when I come back down.
Stayed 4 nights in Apr 2024
Response from Luz on 18 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon!

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice place to stay.
Stayed 2 nights in Apr 2024
Response from Luz on 18 Apr 2024
Thank you for your recent stay with us and for taking the time to review our property. We apologize for any issues you may have encountered.

6/10 Okay

athena

Stayed 2 nights in Apr 2024
Response from Luz on 30 Apr 2024
Please know that your feedback is extremely valuable to us. We have reviewed your feedback with staff and management to address appropriate measures for improvement. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Carmelo

Liked: Cleanliness, amenities, property conditions & facilities
Close proximity
Stayed 2 nights in Mar 2024
Response from Luz on 18 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon!

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Little noisy, other than that it was great for the price.
Stayed 1 night in Apr 2024
Response from Luz on 18 Apr 2024
Thank you for your recent stay with us and for taking the time to review our property. We apologize for any issues you may have encountered.

10/10 Excellent

Kathy

Stayed 1 night in Apr 2024
Response from Holiday Inn SW Celebration Area on 24 Apr 2024
Thank you so much for your feedback! We hope to see you again very soon.

8/10 Good

Sue

Travelled with family
Liked: Cleanliness
The stay was comfortable and check in was very easy. Front desk service is top notch. My room had a bad odor. Door to the exercise room was broken, you can enter but not exit. Breakfast was good, price was reasonable.
Stayed 2 nights in Mar 2024
Response from Luz on 18 Apr 2024
Thank you for your recent stay with us and for taking the time to review our property. We apologize for any issues you may have encountered.

8/10 Good

Marie

Travelled with family
Liked: Amenities
Very friendly but limited dining options
Stayed 1 night in Apr 2024
Response from Luz on 2 Apr 2024
Thank you for taking the time to provide us with your valuable feedback. We strive to provide our guests with excellent customer service and we take your comments to heart. As always, we appreciate your confidence and trust in us.Sincerely,The Holiday Inn S.W team

2/10 Terrible

Letan

Stayed 1 night in Mar 2024
Response from Luz on 22 Apr 2024
Thank you for your recent stay with us and for taking the time to review our property. We apologize for any issues you may have encountered.Sincerely,The Front Office Team

8/10 Good

RONALD

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
LONG WAIT TIME TO CHECK IN
Stayed 2 nights in Mar 2024
Response from Luz on 2 Apr 2024
We sincerely do apologize for the poor experience you had at our hotel! We rely on you, our valuable guest, to let us know how we are doing and how we can better meet your needs. Please let us know what we can do to ensure that your next stay goes above your expectations!

8/10 Good

Leonard

Stayed 1 night in Mar 2024
Response from Luz on 18 Apr 2024
Thank you for your recent stay with us and for taking the time to review our property. We apologize for any issues you may have encountered.Sincerely,Caitlin ThomasFront Office ManagerHoliday Inn Orlando SW Celebration Area

10/10 Excellent

vaughn

Stayed 1 night in Mar 2024
Response from Luz on 18 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon!

8/10 Good

Newton Marcial Vivenes

Liked: Property conditions & facilities
It was good
Stayed 3 nights in Mar 2024
Response from Luz on 25 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon!

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Luz on 19 Mar 2024
Thank you for taking the time to provide us with your valuable feedback. We strive to provide our guests with excellent customer service and we take your comments to heart. As always, we appreciate your confidence and trust in us.Sincerely,The Holiday Inn S.W team

10/10 Excellent

Linda

Stayed 1 night in Mar 2024
Response from Luz on 18 Apr 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon!

10/10 Excellent

kenneth

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Luz on 18 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon!

10/10 Excellent

Pete

Liked: Cleanliness, property conditions & facilities
Love staying here! Location is excellent for Old Town (across the street). Everyone os helpful and very professional. Shout out to Ivan who checked us in...he was great!
Stayed 1 night in Mar 2024
Response from Luz on 11 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon!

10/10 Excellent

Noreen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and helpful. Realized I entered wrong check in date. I called and they were able to change my dates without a problem. Only stayed 1 night, but my husband and I are already planning another stay for longer
Stayed 1 night in Mar 2024
Response from Luz on 11 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon!

10/10 Excellent

Matt

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great affordable place to stay, has a great lounge and pool, staff was great as well
Stayed 4 nights in Mar 2024
Response from Luz on 11 Mar 2024
Thank you for taking the time to provide us with your valuable feedback. We strive to provide our guests with excellent customer service and we take your comments to heart. As always, we appreciate your confidence and trust in us.Sincerely,The Holiday Inn S.W team

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, property conditions & facilities
Close to everything. Staff very friendly.
Stayed 3 nights in Feb 2024
Response from Luz on 11 Mar 2024
Thank you for taking the time to provide us with your valuable feedback. We strive to provide our guests with excellent customer service and we take your comments to heart. As always, we appreciate your confidence and trust in us.Sincerely,The Holiday Inn S.W team