Dear William, We regret your discomfort regarding safety and the property's condition. Ensuring guest safety and comfort is our utmost priority, and we apologize for any unease you experienced. Your feedback about cleanliness and maintenance, including landscaping, is duly noted, and we will promptly address these concerns. Your input is invaluable as we strive to enhance our services continually. We hope to have the chance to offer you a more satisfying experience on any future visits.Sincerely, Hotel Management

Dear George, We are glad you found our hotel to be simple, clean, and quiet, providing a safe environment for your stay. Ensuring a comfortable and secure environment is our priority, and we are pleased you enjoyed our parking facilities. Your positive feedback is appreciated, and we're committed to maintaining our standards. Should you choose to stay with us again, we will ensure your experience remains excellent. Thank you for choosing us, and we look forward to welcoming you back at Extended Stay America for another enjoyable stay!Sincerely,Hotel Management

Dear Pamela, We are sorry to hear about the challenges you experienced during your stay. Providing clean and comfortable accommodations is essential to us, and we apologize for falling short of your expectations. Your feedback regarding the amenities and breakfast experience is concerning, and we will address these issues with our team to ensure improvements are made. Thank you for choosing us, and we hope to welcome you back for a better experience in the future.Sincerely,Hotel Management

Dear Heather, We sincerely apologize for the unacceptable experience you had during your recent stay with us. It is disheartening to hear about the cleanliness and maintenance issues you encountered in your suite, as well as the unpleasant odors and lack of amenities. Please know this falls far below our standards, and will address these concerns to prevent recurrence. Your feedback is invaluable, and we are committed to improving our services to ensure a more enjoyable experience for all our guests. We understand your disappointment and genuinely apologize for any inconvenience caused. We hope you will consider giving us another chance in the future to provide you with the exceptional stay you deserve. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Alexandra, Thank you for being our guest. We apologize for the inconvenience you experienced during your stay. Maintaining a smoke-free environment is important to us, and we regret that your belongings absorbed cigarette odor. We take your feedback seriously and will investigate to prevent similar incidents. Please accept our apologies for any discomfort caused, especially to your baby girl. We understand your decision not to return and hope to have the opportunity to regain your trust with improved conditions in the future.Sincerely,Hotel Management

Dear Carolyn, Thank you for sharing your positive feedback of your stay at Extended Stay America. We appreciate your feedback and understanding regarding the construction noise. Ensuring a safe and peaceful environment for our guests is our priority, and we're glad you found our efforts satisfactory. We apologize for any inconvenience caused by the adjacent construction and appreciate your patience. Our team is committed to promptly addressing concerns, and we're pleased we could accommodate your request for cleanup. Thank you for choosing to stay with us, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Thomas, We sincerely apologize for the inconvenience caused by the issues you faced in your room during your stay. We assure you that we will work closely with our maintenance team to address all your concerns and resolve them promptly and effectively. Your feedback is important to us, and we hope to provide you with a comfortable and enjoyable stay in the future.Sincerely,Hotel Management

Dear Diane, We apologize for the unsatisfactory conditions you encountered during your stay. Your comfort is important to us, and we regret any inconvenience caused by the state of our facilities. Please know that we take your feedback seriously and are committed to addressing these issues promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management

Dear Adelfa, Thank you for being our guest. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Mark, Thank you for your gracious review of Extended Stay America. We could not be more delighted to read about the special attention you received from Abigale. We are fortunate to have her as a team member, and it is no surprise to see the dedicated service she demonstrated to you during your stay. We are thrilled that your overall experience was positive, and we hope to welcome you back in the near future!Sincerely,Hotel Management

Dear Thomas, Thank you for your review of our hotel. We deeply regret the issues you encountered during your stay. Your comments about the condition of your room have been duly noted, and we are committed to enhancing the overall guest experience by addressing these concerns. We hope to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Sincerely,Hotel Management

Dear Faye, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Considering our fantastic staff, please return for a better experience when you return to our area. Sincerely,Hotel Management

Dear Gary, We appreciate you taking the time to write a review about your time with us. It's good you had some great encounters with our associate from the front desk, and will share your remarks with him. However, we regret that the condition of the room was not up to our expectations and will share these notes with the respective team for further improvement. Please return; we hope to serve you again with a better experience! Sincerely,Hotel Management

Dear YAMIRLA, Thank you for your feedback. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Alexandra, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Lemaitre, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Please return for a better experience when you return to our area. Sincerely,Hotel Management

Dear Andrea, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed on to our housekeeping and maintenance team for review and action. Our front desk team is always there to help you. We would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear Jennifer, Thank you for staying with us and for your honest review. We sincerely apologize for the inconvenience you encountered during your stay. It's regrettable to learn about the issues with the door lock, noisy neighbors, and cleanliness. Your feedback is essential, and we will take the necessary steps to address these concerns. We assure you that the required measures will be implemented to prevent such occurrences in the future. Your comfort is our priority, and we appreciate your understanding. We do hope you will revisit the next time you are in the city.Sincerely,Hotel Management

Dear Antonio, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Christina, Thank you for choosing us and informing us about your stay. We appreciate your feedback and apologize for any inconvenience caused by the condition of our hotel. We understand the importance of a well-maintained and updated environment for our guests. Please be assured that we will share the concerns raised about the rooms and elevators to enhance the overall guest experience. Your input is invaluable, and we thank you for bringing these matters to our attention. We are committed to continuous improvement, and we hope to have the opportunity to provide you with an enhanced experience during any future visits.Sincerely,Hotel Management

Dear Steffany, Thank you for choosing us and sharing your experience. We are glad you had an overall pleasant stay, but we are disappointed knowing we did not meet every expectation. We are sorry to learn about the noise issue you had due to the pets. In the future, if this happens, please let our desk staff know, as we do have a pet policy so our guests are not disturbed. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management

Dear Michelange, Thank you for highlighting the convenience of your stay. We appreciate your positive feedback. Providing a seamless experience is our priority. If you have any specific suggestions or concerns that could further enhance your experience, please feel free to share. We value your input and look forward to welcoming you again for another hassle-free stay.Sincerely,Hotel Management

Dear Cheryl, We sincerely apologize for the multiple challenges you faced during your stay. Your experience is deeply concerning, and we regret the inconvenience caused by cleanliness issues and the need to move rooms. This does not reflect our usual standards, and we appreciate your detailed feedback. We will address these concerns internally to ensure improvements. We value your insights and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Christina, Thank you for taking the time to share your review. We sincerely apologize for any confusion or miscommunication caused regarding our deposit policies. It is never our intention to make our guests feel unwelcomed or uncared for. Please know that for guests paying for their rooms in cash, a 100 cash deposit is required per room, per stay, and at check-out; after satisfactory inspection, the room deposit will be refunded. We appreciate your understanding. It was an honor hosting your visit, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Jamdra, Thank you for selecting us. It is nice you had a pleasant time. However, we regret we did not meet your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. Our hotel's cleanliness and modernity are a priority, but we shall discuss your review with our housekeeping and engineering staff to improve this missed area. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Michelange, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed your overall stay. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear PIERRE, Thank you for sharing your recent stay experience. We are sorry for the disappointment with the cleanliness of the room that does not meet your expectations. Your comments are shared with our housekeeping team for improvement. Also, we will instruct our team to re-check the rooms before delivery. Our front desk is working 24/ 7 to help you in your need. Thank you for being our guest; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management

Dear Lauren, Thank you for sharing your feedback. It is disappointing to know about the delay you had with the check-in process, and we will rework it to ensure such incidents are better handled in the future. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping and maintenance team and ensure this act is taken on priority. Our front desk team is always there to help you. Please give us another opportunity to show you our service again.Sincerely,Hotel Management

Dear David, Thank you for choosing our hotel on your recent visit to the area. We are glad that you were pleased with our afternoon staff. However, we apologize for any inconvenience caused. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management

Dear Gavin, Thank you for taking the time to share about your stay. We apologize for the breakfast concerns you felt during your stay. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear Guest, We are truly sorry to learn about the inconvenience you faced with the check-in process at our hotel. Such experiences do not reflect our usual standards, and we apologize for the frustration and discomfort this situation undoubtedly caused. We understand the importance of a seamless check-in and take your feedback seriously. Your concern will be shared with our team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management