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Reviews of Park Royal Orlando

2.5 out of 5
Park Royal Orlando
1500 North Thacker Ave, Kissimmee, FL

Reviews

7.8

Good

Rating 10 - Excellent. 390 out of 1000 reviews" "
Rating 8 - Good. 304 out of 1000 reviews" "
Rating 6 - Okay. 133 out of 1000 reviews" "
Rating 4 - Poor. 80 out of 1000 reviews" "
Rating 2 - Terrible. 93 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sydney

Liked: Staff & service
.
Stayed 4 nights in May 2024
Response from Customer Service on 16 May 2024
Thank you for your feedback. We hope you enjoyed your stay with us. We hope for the opportunity to welcome you again for the chance to go above and beyond your expectations in your future visit with us!Kindest Regards,

10/10 Excellent

Shelly, Lehigh Acres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and went back to Disney, so it was after 10pm that we were back in our room and turned on the TV and found out it was not getting any signal. I called the front desk, and a maintenance worker came right away, but was unable to fix it. He then found out the rooms available near us, and made sure the TV worked in them before we switched rooms. That is good customer service!
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Thank you for sharing your experience with us. We're delighted to hear that our team's quick response and dedication to ensuring your comfort made a positive impression on you. Providing exceptional customer service is a top priority for us, and we're thrilled that our efforts were appreciated.We apologize for the inconvenience you experienced with the TV signal but are pleased that we were able to swiftly resolve the issue by offering you a new room. Your satisfaction is important to us, and we're grateful for your understanding and patience.We hope to welcome you back again soon for another enjoyable stay!Warm regards,

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 3 nights in May 2024
Response from Nicolle, Front Office Manager on 6 May 2024
Thank you so much for taking the time to share your experience with us! We truly appreciate your feedback and hope to welcome you back soon for another wonderful stay.

10/10 Excellent

samira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kids friendly and very quiet. I would love a to see a big playground for kids and a big gym. In general was everything very good
Stayed 5 nights in Apr 2024
Response from Customer Service on 2 May 2024
Thank you for your recent stay at the Park Royal. We are thrilled to hear you enjoyed your stay with us. We hope for the opportunity to welcome you again for the chance to go above and beyond your expectations in your future travels. Kind Regards,

10/10 Excellent

marta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay! Thanks!!
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Thank you for taking the time to leave such a kind review. We hope for the opportunity to welcome you back again for the chance to go above and beyond your expectations in your future visit.Kind Regards,

10/10 Excellent

Shanon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 30 Apr 2024
Thank you for your amazing feedback. We are thrilled to know you enjoyed your stay with us. We hope for the opportunity to welcome you again for the chance to go above and beyond your expectations in your future travels. Kindest Regards,

8/10 Good

Aleksi G Kallio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is accordingly on what you pay for, but it can be more cleaner, room floor was dirty all around even after housekeeping went. Type of AC makes a lot of noise which on the bright side helps a little to attenuate outside noise, since it’s a “Motel” style hotel, people outside forget that they’re at a Hotel and talks and make a lot of noise while the premises of the Hotel, so you can hear their conversations, music on their cars etc. even you can hear housekeepers chitchatting early morning. Water smells weird. Overall it was as expected for what I paid besides some things that can be improved. Staff was always great and never had any technical issues with appliances. Was there for about 2 weeks.
Stayed 14 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for the cleanliness issues you experienced during your stay. Rest assured, we'll address this with our housekeeping team to ensure it doesn't happen again. We're also sorry to hear about the noise disturbances you encountered. Your comfort is important to us, and we'll explore ways to minimize this issue in the future. Regarding the AC and water quality, we'll have our maintenance team investigate these concerns promptly. We're glad to hear that you found our staff great and that you didn't encounter any technical issues with the appliances. Your comments are valuable to us as they help us to continually improve our guest experience. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.

10/10 Excellent

lucia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Thank you for choosing the Park Royal. We hope to welcome you again for the chance to go above and beyond your expectations in your future visit.

10/10 Excellent

ROBERTO, Grovetown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean, have a lot of space, a closet and a complete set of dishes. The area have a lot of restaurants around. The pool is heated. Great service and housekeeping.
Stayed 8 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Thank you for your review! We're delighted to hear that you found our room clean and nice for your stay. We apologize for the inconvenience with the television and will address the issue promptly. We appreciate your feedback and hope to have the opportunity to welcome you back for a flawless experience next time!

10/10 Excellent

Paula Marie

Stayed 4 nights in Apr 2024
Response from Customer Service on 6 May 2024
Thank you for taking the time to leave such a wonderful review! We are thrilled to know you enjoyed your stay.Safe travels,

10/10 Excellent

Brenda, Jacksonville

Stayed 3 nights in Apr 2024
Response from Customer Service on 6 May 2024
Thank you for taking the time to leave such a wonderful review! We are thrilled to know you enjoyed your stay.Safe travels,

10/10 Excellent

Philip

Travelled with family
Liked: Amenities
All good!
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our team made a positive impression. We hope to welcome you back again soon!

10/10 Excellent

denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Thank you so much for 5/5! We're thrilled to hear that you enjoyed your stay with us and that our team made a positive impression. We hope to welcome you back again soon!

10/10 Excellent

Denise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Apr 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our team made a positive impression. We hope to welcome you back again soon!

6/10 Okay

Clarisse

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The bed is very bad and the room has a strong smell of Clorox and the bathroom shower was leaking out of the bathtub.
Stayed 5 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we'll address these issues immediately to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy excelente servicio ?
Stayed 5 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our team made a positive impression. We hope to welcome you back again soon!

2/10 Terrible

guido

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charging 83 dollars for this dump is outrageous, plus they are holding a 150 dollar security deposit from your account 👎the beds and mattresses are soft and very old/worn out and stained. The water in the shower didn't get above luke warm and that at after 2300 hours.There is no real breakfast but a small room with orange juice, coffee and frozen burritos and bagels. I thought the name Royal meant something but I guess quality doesn't mean anything anymore these days.Safe your money and stay away from this place.You,ll thank me later!
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Dear [Reviewer],Thank you for taking the time to share your feedback. We're truly sorry to hear about your disappointing experience at our establishment. Your concerns regarding pricing, security deposit, bedding quality, and amenities are valid and deeply concerning to us.Please know that we take all feedback seriously and are committed to addressing these issues promptly. Rest assured, we are actively working to improve our services and facilities to ensure a more enjoyable stay for all our guests.We sincerely apologize for falling short of your expectations and hope to have the opportunity to regain your trust in the future. If there's anything specific we can do to make amends, please don't hesitate to reach out to our management team directly.Thank you again for sharing your thoughts, and we genuinely appreciate your valuable input.Warm regards,

8/10 Good

Elizabeth

Stayed 1 night in Apr 2024
Response from Nicolle, Front Office Manager on 28 Apr 2024
Thank you for taking the time to share your feedback! We're delighted to hear that you enjoyed your stay.

6/10 Okay

Cindy

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Front Desk on 6 Apr 2024
Thank you for your feedback!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Nicolle, Front Office Manager on 5 Apr 2024
We're delighted to hear that you had a great experience at our hotel! Your feedback means a lot to us. We look forward to hosting you again in the future!

2/10 Terrible

Lutyshia

The customer service was ok
Stayed 2 nights in Apr 2024
Response from Customer Service on 4 Apr 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience with our customer service was only okay. We value your opinion and would love to hear more about your specific concerns so we can address them and improve. Please feel free to reach out to us directly so we can make things right.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service
Nice
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Hello,Thank you for giving us a 5/5 review ! We are thrilled to hear you enjoyed your stay with us. We hope for the opportunity to welcome you again for the chance to go above and beyond your expectations in your future visit.

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good for the price!!! The mattress can be better
Stayed 3 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Thank you for your feedback and for choosing to stay with us. We're pleased to hear that you found our hotel to be good value for the price. Your comment about the mattress has been duly noted, and we will take it into consideration as we strive to continually improve our accommodations.We hope to have the opportunity to welcome you back in the future and provide you with an even more comfortable stay.Best regards,

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
So the Expedia listing stated this as a 3 star property...its barely a 2 star. Staff was friendly and addresed all our questions and items needed. Its a very worn down property. Our room had mice as the shoes we left in the closet had mice droppings on them in the am and the bed covers near the floor were tattered and obviously torn by rodents. Door was also very hard to lock. Lot of the rooms seem to be in a state of remodeling and its just this travelers opinion that the hotel is being used as well to house families transitioning from perhaps off the street.. Not an area I'd even entertain walking after dark...in fact there is a large flashing sign as you near the hotel that says...lock your doors/take everything. Im assuming the 3 star rating is not Expedia verified and would reserve this property with the greatest of caution. Id even request a refund from Expedia in listing it as a 3 star hotel
Stayed 4 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Providing a comfortable and clean environment is our top priority, and we regret that we fell short of meeting your expectations on this occasion.We have taken immediate action to address the issues you mentioned, including addressing maintenance concerns and ensuring a thorough inspection of our rooms. We appreciate your kind words about our staff and their efforts to assist you during your stay.Regarding the property's star rating, we have forwarded your concerns to the appropriate channels to ensure accuracy in future listings.Please know that your feedback is invaluable to us, and we will work diligently to improve the overall experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Warm regards,

2/10 Terrible

Jeanette

Stayed 1 night in Mar 2024
Response from Customer Service on 23 Apr 2024
Thank you for your feedback. We hope to welcome you again for the chance to go above and beyond your expectations in your future visit.

4/10 Poor

Teresa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed had broken springs and leaned. The air conditioning wouldn't turn off high it was freezing. Black mold on back of bathroom door. Hard to find lobby. The only good thing I have to say is the employee who checked us in that night was amazing! Friendly and very helpful.
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Thank you for taking the time to share your feedback with us. We're deeply sorry to hear about the issues you encountered during your stay. Providing a comfortable and pleasant experience for our guests is of utmost importance to us, and it's disheartening to learn that we fell short of your expectations in several areas.Rest assured, we take your concerns seriously and have already addressed the issues with the bed, air conditioning, and cleanliness. Your comments will be used to improve our services and facilities moving forward.We greatly appreciate your kind words about our employee who checked you in. We will make sure to pass along your compliments to them as they exemplify the level of service we strive to provide.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

10/10 Excellent

Guy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a quick over night stay but good
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Thank you for choosing to stay with us and for taking the time to leave a review. We're delighted to hear that you had a good overnight experience with us. If your travels bring you back to the area, we would be thrilled to welcome you for another stay.Warm regards,

10/10 Excellent

Shavonne

Liked: Cleanliness, staff & service, property conditions & facilities
Park Royal Orlando is close to restaurants, stores, laundromats and other places to shop for basic needs. I like the outdoor area for eating outside or relaxing by the pool. The area is quiet and peaceful.
Stayed 5 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at Park Royal Orlando and found our location convenient for your needs. Our team works hard to provide a peaceful and relaxing atmosphere for our guests, and we're delighted that you appreciated the outdoor dining and pool area. We hope to welcome you back for another enjoyable stay soon!

8/10 Good

andrea lynn

Travelled with family
Liked: Staff & service, amenities
Staff work hard and are always around. Very helpful and go beyond. Housekeeping made beds daily but really didn't do much else. Tile floors looked clean but they were not. Pool area is great.
Stayed 8 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Thank you for sharing your feedback with us. We're delighted to hear that our staff exceeded your expectations with their helpfulness and attentiveness. We appreciate your comments regarding the housekeeping and cleanliness; rest assured, we'll address these areas to ensure a more thorough service in the future. We're thrilled you enjoyed our pool area and hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of dining options. Nice room with kitchenete.
Stayed 1 night in Mar 2024
Response from Nicolle, Front Office Manager on 18 Mar 2024
Thank you for the feedback! We hope to see you again soon.

10/10 Excellent

Godschild

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Thank you for sharing your feedback about your recent stay at Park Royal Orlando. We're thrilled to hear that you had an excellent experience with us! It's always our goal to provide exceptional service and ensure our guests have a memorable stay. We hope to have the pleasure of welcoming you back again soon for another fantastic stay.Warm regards,

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great! Would stay again
Stayed 3 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Thank you for your feedback! We're glad to hear you enjoyed your stay with us. We hope to welcome you back again soon!

8/10 Good

Rigo

Travelled with family
Liked: Amenities
.
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
We hope to welcome you back again soon!

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were fairly cleab and the daily housekeeping was very good.
Stayed 4 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Thank you for your wonderful review! We're delighted to hear that you and your family had a great stay with us. Providing excellent customer service and a clean, comfortable environment are our top priorities. We hope to welcome you back again soon!

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
👎
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar 2024
Thank you for taking the time to leave your feedback. We are disappointed to hear that your experience did not meet your expectations. Your satisfaction is of utmost importance to us, and we would appreciate any further details you could provide to help us improve. Please feel free to reach out to us directly so we can address any concerns you may have.Best regards,

8/10 Good

Rosaria

Liked: Cleanliness, property conditions & facilities
Very comfortable room clean well equipped kitchen
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar 2024
Thank you so much for your kind words! We're thrilled to hear that you found our room comfortable and our kitchen well-equipped. Your satisfaction is our top priority, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Moraima

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, personal atento, sumamente limpio y muy tranquilo.
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Hello,Thank you for your recent stay at the Park Royal. We are thrilled to hear you enjoyed your stay with us. We hope for the opportunity to welcome you again for the chance to go above and beyond your expectations in your future visit .

6/10 Okay

Teresa

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Thank you for your recent stay at the Park Royal Orlando. We hope for the opportunity to welcome you again for the chance to go above and beyond your expectations in your future travels.

2/10 Terrible

Mimi

Travelled with family and small children, Travelled with group
Disliked: Staff & service, property conditions & facilities
Hotel was smelly, dirty the corridors smelt of urine. We checked out immediately. Am still processing my refunds
Stayed 3 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
We're truly sorry to hear about your disappointing experience. This falls short of the standards we aim to uphold. Rest assured, we take your feedback seriously and are investigating the matter urgently. Please accept our sincerest apologies and we hope to have the opportunity to regain your trust in the future.

4/10 Poor

Kent Alexander

Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Thank you for your feedback! We're glad to hear you enjoyed your stay with us. We hope to welcome you back again soon!

10/10 Excellent

Shahir

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Thank you for your feedback! We're glad to hear you enjoyed your stay with us. We hope to welcome you back again soon!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated but clean and well kept. Everyone here very helpful and kind. James was fantastic at the front desk!
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Thank you for your kind review! We're delighted to hear you found our facilities clean and well-maintained. It's fantastic to know that James provided exceptional service at the front desk. We appreciate your feedback and hope to welcome you back again soon!Best regards,

10/10 Excellent

Jason

Stayed 5 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Hello,Thank you for your recent stay at the Park Royal. We are thrilled to know you rated our hotel a 5/5. We hope for the opportunity to welcome you again for the chance to go above and beyond your expectations in your future travels.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 6 Mar 2024
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your feedback means a lot to us, and we're delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back again soon for another fantastic stay.Warm regards,

10/10 Excellent

Randolph

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Stored our luggage for a couple days Pool warm and clean Rooms were nicely renovated Will come back
Stayed 2 nights in Feb 2024
Response from Customer Service on 27 Feb 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you found our staff excellent and that you enjoyed the warm and clean pool. It's fantastic to know that the renovated rooms met your expectations. We look forward to welcoming you back on your next visit – your satisfaction is our priority!Best regards,

10/10 Excellent

Robert Smith

Stayed 7 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your feedback means a lot to us, and we're delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back again soon for another fantastic stay.Warm regards,

10/10 Excellent

Destiny

Travelled with partner
Liked: Amenities
Very nice hotel, key wouldn’t work after the second day but staff was incredibly helpful and timely towards finding a resolution. Also we really enjoyed the morning breakfast.
Stayed 2 nights in Feb 2024
Response from Nicolle on 23 Feb 2024
Thank you for your kind words! We're thrilled you enjoyed your stay. Apologies for the inconvenience with the key - we'll ensure it's addressed promptly. We look forward to welcoming you back soon!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Excellent value for the price
The hotel was in the process of renovating while we were there which may have affected the price, but largely did not affect the stay. The office was temporarily relocated. I did get an e-mail letting me know ahead of time, but it was still a little tricky to find in the dark when we first got there. The beds were comfortable, if a little on the hard side. The TV channels were mostly in Spanish, but we weren't there for the TV. The location is great if you have a car, but a little far out if you don't.
Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Hello,Thank you for leaving such a great detailed review. We are thrilled to hear that you enjoyed your stay. We hope for the opportunity to welcome you again to see our new rooms and finished lobby.

10/10 Excellent

Dayan, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Hello,Thank you for leaving such a wonderful review. We are thrilled to know we met your expectations during your stay. We hope for the opportunity to welcome you again.Kind Regards,

8/10 Good

Stan

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Nicolle on 21 Feb 2024
Thank you for the feedback!