Lobby

Reviews of Baymont by Wyndham Orlando/International Dr/Universal Blvd

2.5 out of 5

Reviews

6.4
Rating 10 - Excellent. 95 out of 342 reviews" "
Rating 8 - Good. 61 out of 342 reviews" "
Rating 6 - Okay. 55 out of 342 reviews" "
Rating 4 - Poor. 57 out of 342 reviews" "
Rating 2 - Terrible. 74 out of 342 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

yossi

Disliked: Cleanliness, staff & service
Shower was dirty when I arrived I took a shower but I ask them to clean for the seken night stuf say yes no problem I went to them next day few times only 1:30 after noon clean lady come and clean so bed shower with a lot of hair descasting bed stuff bed cleaning not recommended
Stayed 2 nights in May 2024
Response from Front Desk on 23 May 2024
We are very sorry to disappoint you! Thank you for taking the time to let us know about these issues. We strive to provide exceptional service, and we missed the mark. We will work internally to make adjustments and improve our service and guest experience.

6/10 Okay

kelsie

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our shower head was broken and the room (non smoking) smelt like someone just lit a whole pack of cigarettes and the lighting was a bit odd. Besides that everything was fine.
Stayed 1 night in May 2024
Response from Front Desk on 23 May 2024
We are very sorry to disappoint you! Thank you for taking the time to let us know about these issues. We strive to provide exceptional service, and we missed the mark. We will work internally to make adjustments and improve our service and guest experience.

8/10 Good

talita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Desk on 23 May 2024
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Good

Gavin

Travelled with partner
It’s a good stay for me I like it 😊
Stayed 1 night in May 2024
Response from Front Desk on 16 May 2024
On behalf of our entire staff, we thank you for choosing our hotel! To see that we were able to provide our guests with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing your amazing rating!

10/10 Excellent

skyler

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was friendly and helpful with my questions and recommendations for what I should do. Caroline was very friendly and gave me areas to walk to and see. Definitely coming back?
Stayed 2 nights in May 2024
Response from Front Desk on 16 May 2024
We are glad to know about your pleasant experience in our hotel, and that you have enjoyed your stay, thank you for recognizing our effort to give our guests the best stay. We hope to see you soon!!

10/10 Excellent

skyler

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in process was very easy and convenient. Caroline at the front desk was so friendly and helpful as well. Walkable to nearby attractions like the Pirate show and shopping. Beds were comfortable and the new refreshment is much better than the last time I was there. Will definitely be back!
Stayed 1 night in May 2024
Response from FD on 13 May 2024
Hello Skyler, We can't thank you enough for taking the time to recognize the dedication and efforts of our staff to provide you with a warm and welcoming stay! Our goal is to make every guest's stay exceptional, we look forward to your next visit!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on 14 May 2024
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from FD on 13 May 2024
Hello Charles, We are sorry to disappoint you! We will work internally to make adjustments to improve our service and guest experience. Have a wonderful day!

8/10 Good

Shaden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were lovely, helpful and friendly
Stayed 2 nights in May 2024
Response from Front Desk on 10 May 2024
We are glad to know about your pleasant experience in our hotel, and that you have enjoyed your stay, thank you for recognizing our effort to give our guests the best stay. We hope to see you soon!!

4/10 Poor

Krystal

Travelled with family
Disliked: Property conditions & facilities
It was kind of dingy. You could hear everything that happened in rooms around you. TVs, bathrooms, doors, talking.
Stayed 1 night in May 2024
Response from FD on 7 May 2024
Hello Krystal, Thank you for sharing your experience. We are continually improving our services and accommodations while addressing our policies and procedures to minimize and address these situations. We appreciate your comments and will use them to improve our operations in the hope that on your next visit we can exceed your expectations.

6/10 Okay

Francis

Everything was good
Stayed 2 nights in Apr 2024
Response from Front Desk on 27 Apr 2024
We are glad to know about your pleasant experience in our hotel, and that you have enjoyed your stay, thank you for recognizing our effort to give our guests the best stay. We hope to see you soon!!

4/10 Poor

Elcia

Stayed 1 night in Apr 2024
Response from Front Desk on 15 May 2024
Thank you for your feedback. We are disappointed to learn that your stay was not as positive as we would have hoped. We always encourage our guests to reach out to us directly if there is anything we can do to make your stay a more pleasurable one. Please know, our management team takes our guests feedback very seriously and would work hard to fix the issues you encounter.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 25 Apr 2024
We are glad to know about your pleasant experience in our hotel, and that you have enjoyed your stay, thank you for recognizing our effort to give our guests the best stay. We hope to see you soon!!

6/10 Okay

Melida

Travelled with family
Disliked: Amenities
Nothing
Stayed 2 nights in Apr 2024
Response from FD on 23 Apr 2024
Hello Melida, We appreciate the time you took to review your stay. We hope you will return, as our goal is to exceed your expectations for service and accommodations. Have a wonderful day!

4/10 Poor

Winston

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is ok for a one night stay when you don’t want to drive. But that is it. Breakfast is very limited (bagels, toast, raisin toast, cream cheese, butter and coffee). The good thing about the room is that it is hard floor. Water is hot but pressure is bad. Air conditioner is VERY noisy!
Stayed 1 night in Apr 2024
Response from FD on 22 Apr 2024
Hello Winston, We appreciate the time you have taken to rate your recent experience with our hotel. We hope you will return to see how we continually improve to further impress our guests with each visit, remember we are located on International Drive and close to your favorite parks. We look forward to seeing you soon on your next visit.

6/10 Okay

Joylynn

Liked: Cleanliness
My throat burned the entire time. Smelled like chlorine.
Stayed 5 nights in Apr 2024
Response from Front Desk on 21 Apr 2024
We are sorry to hear about your experience and appreciate your feedback. We value your comments and will share them with our team for review. Your concerns are important to us and we strive to improve our services continuously. We hope you enjoyed the room size, location, and price during your stay.

6/10 Okay

Tricia

Travelled with partner
Liked: Staff & service
Was close to Universal, however the TV in our room did not work, the shower condition was not good, a/c was loud, room smelt smugly.
Stayed 1 night in Apr 2024
Response from FD on 12 Apr 2024
Hello Tricia, Espero que acepte nuestras más sinceras disculpas por la falla del servicio. Esperamos que regrese para ver cómo mejoramos continuamente para impresionar más a nuestros huéspedes con cada visita, recuerde que estamos ubicados en International Drive y cerca de los parques.

8/10 Good

Meiling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is closer.
Stayed 6 nights in Apr 2024
Response from FD on 12 Apr 2024
Hello Meiling, We appreciate the time you took to provide feedback on your recent experience with us, Guest comments like yours help us to continually improve. Ten un maravilloso dia!!

10/10 Excellent

Arlene

Stayed 2 nights in Apr 2024
Response from Front Desk on 17 Apr 2024
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

4/10 Poor

Carlyne

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not
Stayed 2 nights in Mar 2024
Response from FD on 3 Apr 2024
Hello Carlyne, We are sorry we did not meet your expectations, We hope you will return to see how we continually improve to impress our guests with each visit, remember we are located on International Drive and close to the parks.

4/10 Poor

Wilbert

Housekeeping will enter your room hours before check out , even if they see your belongings.
Stayed 1 night in Mar 2024
Response from Front Desk on 2 Apr 2024
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Please do consider us again on your next visit to the area.

10/10 Excellent

Kelsey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good for the price
Stayed 1 night in Mar 2024
Response from FD on 1 Apr 2024
Hello Mr Kelsey, On behalf of our entire staff, we thank you for choosing our hotel! To see that we were able to provide our guests with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing your amazing rating!

4/10 Poor

Santiago

Stayed 1 night in Mar 2024
Response from Front Desk on 17 Apr 2024
Thank you for your feedback. We are disappointed to learn that your stay was not as positive as we would have hoped. We always encourage our guests to reach out to us directly if there is anything we can do to make your stay a more pleasurable one. Please know, our management team takes our guests feedback very seriously and would work hard to fix the issues you encounter.

2/10 Terrible

wilfrido

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place needs to be torn down and start all over again.
Stayed 2 nights in Mar 2024
Response from FD on 27 Mar 2024
Hello Wilfrido, We are sorry to disappoint you. We strive to provide exceptional service and we have failed. We will work internally to make adjustments and improve our service and guest experience.

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in there was a male at the counter talking about things 2 kids under 16 shouldn't have heard. We got to our room it was less than clean. The floor, the shower, pillows on the bed to name a few was gross stained and dirty.
Stayed 1 night in Mar 2024
Response from FD on 25 Mar 2024
Ms Amy, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had about room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Germima

Liked: Cleanliness, staff & service, property conditions & facilities
I had a nice clean room
Stayed 1 night in Mar 2024
Response from FD on 25 Mar 2024
Hello Ms Gemima, We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from FD on 26 Mar 2024
Hello Yesenia, Thank you for taking the time to review your stay. We look forward to your return, as we aim to exceed your expectations for service and accommodations. Have a wonderful day!

2/10 Terrible

Newton

Disliked: Cleanliness, property conditions & facilities
I became very uncomfortable and scared after next door guests started a big argument. Extremely loud.
Stayed 1 night in Mar 2024
Response from FD on 25 Mar 2024
Hello Newton, We are very sorry to hear that you encountered such unusual inconveniences during your most recent experience with us. We hope you will return to see how we continually improve to further impress our guests with each visit, remember we are located on International Drive and close to the parks.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Looking for clean, affordable hotel that’s easily accessible to Universal or I-4 attractions, BAYMONT is your place. Bonus - free breakfast
Stayed 1 night in Mar 2024
Response from FD on 25 Mar 2024
Hello Karen, We are glad to hear about your pleasant experience at our hotel. Thank you for recognizing our effort to provide our guests with the best stay, we hope to see you soon!!!!

4/10 Poor

Susan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, dated, well used.
Stayed 3 nights in Mar 2024
Response from FD on 24 Mar 2024
Hello Susan, We are sorry we did not meet your expectations, We hope you will return to see how we continually improve to impress our guests with each visit, remember we are located on International Drive and close to the parks.

8/10 Good

ROMULO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Mar 2024
Response from Front Desk on 21 Mar 2024
We are glad to know about your pleasant experience in our hotel, and that you have enjoyed your stay, thank you for recognizing our effort to give our guests the best stay. We hope to see you soon!!

10/10 Excellent

Lorraine

Stayed 1 night in Mar 2024
Response from FD on 22 Mar 2024
Hello Lorraine, We appreciate the time you took to review your stay. We look forward to your return, as we aim to exceed your expectations for service and accommodations. Remember we are near International Drive and close to your favorite parks.

6/10 Okay

HILTON

Liked: Staff & service
.
Stayed 2 nights in Mar 2024
Response from Front Desk on 19 Mar 2024
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

6/10 Okay

Veeresh

Business traveller
Liked: Cleanliness
Breakfast is very disappointing. Doesn't meet minimum expectations compared to many comparable hotels.
Stayed 2 nights in Mar 2024
Response from Front Desk on 19 Mar 2024
We are very sorry to disappoint you! Thank you for taking the time to let us know about these issues. We strive to provide exceptional service, and we missed the mark. We will work internally to make adjustments and improve our service and guest experience.

4/10 Poor

Sarynet

Travelled with family
Disliked: Amenities, property conditions & facilities
Property close to Universal Studios. The bed mattress, pillows where super uncomfortable. Everything look super old. Hotel needs to update everything in the room.
Stayed 3 nights in Mar 2024
Response from FD on 17 Mar 2024
Hello Sarynet, We appreciate the time you took to provide feedback on your recent experience with us. Guest comments like yours help us to continually improve, We hope you will return to see how we continually improve to impress our guests with each visit, remember we are located on International Drive and close to the parks.

10/10 Excellent

leopoldo

Stayed 3 nights in Feb 2024
Response from FD on 4 Apr 2024
Hello Leopoldo, We appreciate the time you took to review your stay. We hope you will return, as our goal is to exceed your expectations for service and accommodations. Have a wonderful day!

6/10 Okay

Mark

Disliked: Property conditions & facilities
Floor
Stayed 1 night in Mar 2024
Response from Front Desk on 15 Mar 2024
Hello Mark, We appreciate the time you have taken to provide feedback on your recent experience with us. We hope you will return to see how we continually improve to further impress our guests with each visit, remember we are located on International Drive and close to the parks. We look forward to seeing you soon on your next visit.

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities
By far the worst hotel I have stayed in. Don’t be fooled by the name, it is nothing like a Baymont or a Wyndham.
Stayed 2 nights in Mar 2024
Response from FD on 13 Mar 2024
Hello Denise, We are sorry to disappoint you. We will work internally to make adjustments and improve our service and guest experience.

10/10 Excellent

Tammy

Stayed 1 night in Mar 2024
Response from Front Desk on 2 Apr 2024
We are glad to know about your pleasant experience in our hotel, and that you have enjoyed your stay, thank you for recognizing our effort to give our guests the best stay. We hope to see you soon!!

10/10 Excellent

Alene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 13 Mar 2024
We're glad you had a great time with us, and we hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was extremely rude and hates Americans he told me. Well that was that! The place is a Dump on top of that. BASIC Cable TV it feels like an old days inn without renovations. Gross comes to mind
Stayed 1 night in Mar 2024
Response from FD on 12 Mar 2024
Hello Mark, We are sorry to disappoint you! Thank you for taking the time to let us know about these problems. We strive to provide exceptional service, and we missed the mark. We will work internally to make adjustments and improve our service and guest experience.

4/10 Poor

Jose

Disliked: Staff & service, property conditions & facilities
Front desk not friendly at check inn, he was attending another guest at the same time . that was rude. Very poor continental breakfast Bathroom Sink was clog, Room was clean , bed comfortable . Tv limited channels.
Stayed 1 night in Mar 2024
Response from FD on 11 Mar 2024
Hello Jose, We appreciate the time you have taken to provide feedback on your recent experience with us. We hope you will return to see how we continually improve to further impress our guests with each visit, remember we are located on International Drive and close to the parks.

6/10 Okay

Meryem

Travelled with family
Disliked: Amenities
If you're looking for a bed to sleep in this is the place. Nothing more. Breakfast very disappointing. Coffee is literary colored water.
Stayed 3 nights in Mar 2024
Response from FD on 11 Mar 2024
Meryem, We are sorry we did not meet your expectations, We hope you will return to see how we continually improve to impress our guests with each visit, remember we are located on International Drive and close to the parks.

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very clean in all areas. Reception staff very accommodating. Breakfast was not bad at all …laundry facility was very clean with modern ,efficient machines ….Only one thing was our room was not cleaned or serviced in the week we stayed…..but happy to stop again if in Orlando.
Stayed 7 nights in Mar 2024
Response from FD on 10 Mar 2024
Hello Christine, We appreciate the time you have taken to rate your recent experience with our hotel. We hope you will return to see how we continually improve to further impress our guests with each visit, remember we are located on International Drive and close to the parks. We look forward to seeing you soon on your next visit.

10/10 Excellent

Jetesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a week. Very central. Easy to get around. Great staff. Peaceful. Would stay again
Stayed 3 nights in Mar 2024
Response from FD on 10 Mar 2024
Hello Jetesha, We appreciate the time you took to provide feedback on your recent experience with us, Guest comments like yours help us to continually improve. Have a wonderful day!

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is close to shopping and dinning
Stayed 5 nights in Feb 2024
Response from Front Desk on 8 Mar 2024
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FD on 10 Mar 2024
Hello Allen, We appreciate the time you took to review your stay. We hope you will return, as our goal is to exceed your expectations for service and accommodations.

6/10 Okay

Alejandro

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from FD on 6 Mar 2024
Hello Alejandro, We appreciate the time you took to review your stay. We look forward to your return, as we aim to exceed your expectations for service and accommodations.

2/10 Terrible

Rosana

Disliked: Cleanliness, property conditions & facilities
I recently stayed at this hotel and had a terrible experience. The room was filthy, with hair in both the bed and bathroom. Throughout the night, there was constant noise disturbing my sleep. To top it off, I discovered bugs in the bed and a cockroach on the toilet paper in the bathroom. Absolutely disgusting and unacceptable. Avoid this place at all costs!
Response from FD on 4 Mar 2024
Hello Rosana, We are very sorry to hear of this incident during your recent stay. This is certainly not taken lightly and has been submitted to management for review. Providing our guests with a pleasant experience is of utmost importance to us and for that reason we are very sorry that we were unable to meet your needs. We look forward to earning your business on future trips so you can see our continued improvement. Remember we are close to International Drive and close to your favorite parks.

2/10 Terrible

olber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad costumer service, dirty, dirty furniture
Stayed 1 night in Mar 2024
Response from FD on 3 Mar 2024
Hello Olber, We deeply regret the inconvenience you experienced with the cleanliness encountered during your stay. We are continually improving our services and accommodations while addressing our policies and procedures to minimize and address these situations. We appreciate your feedback and will use it to improve our operations in the hope that on your next visit we can exceed your expectations.