Abigale, we think her name is, at the front desk in the evening and early-morning. Extremely Plesant and Nice and Accommodating. This gal deserves to be moved to your 'better' buildings for sure, a true wonderful example of customer service. She was working in what I will call the Old Tower, B Tower I believe. That tower is is need of upgrade. HOWEVER the beds and bedding were just-about-new and excellent.