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Very clean. Slightly older than pictures but the room was very nice.
Micheal
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Micheal, thank you for your great review! At Comfort Suites Downtown, we always aim to offer our guests immaculate rooms which have a comfortable and welcoming ambiance. We're pleased to hear you found your room to be nice. We are proud of our well-kept property and look forward to welcoming you back soon.
Thank you for the great rating, Lakisha!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Comfort Suites Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!
Thank you for the excellent rating, Marilyn!Our goal is to go above and beyond to ensure our guests have a memorable experience at Comfort Suites Downtown! We look forward to hosting you again soon.
Joseph, thank you for recognizing the value of Comfort Suites Downtown. It's wonderful you found it fitting for your stay. We hope to have another chance to serve you in the future.
Alex, thank you for choosing Comfort Suites Downtown. It brings us joy to hear that you found our rooms valuable for your stay. We aim to provide a comfortable and affordable experience for our guests. We hope to see you again soon!
Sara, we're thrilled to see your perfect rating! It's such a pleasure to know that you enjoyed your stay at Comfort Suites Downtown and we hope that everything from our service to our accommodations exceeded your expectations. We do look forward to welcoming you back for another exceptional experience!
Beth, thank you for sharing your glowing review. It's wonderful knowing your stay at Comfort Suites Downtown exceeded your expectations. Do visit us again on your next trip to town. We're looking forward to welcoming you back.
It was convenient while visiting my family in the hospital
Mary
Stayed 2 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Mary, we're glad that the location of Comfort Suites Downtown provided convenience during your family visit. We hope for the best outcomes for your family and are grateful you chose us during such a crucial time. We look forward to serving you again in more pleasant circumstances.
Heisha, it's delightful to hear that you appreciated the cleanliness and convenient location of Comfort Suites Downtown. We strive to provide a welcoming and comfortable stay for all our guests. We'd be thrilled to be your host again on your next visit. Thank you for taking the time to share your wonderful feedback.
Gina, thank you for letting us know that Comfort Suites Downtown properly met your needs. We aim to provide comfortable and convenient accommodations in a superb location, making for a sufficiently satisfying stay. We look forward to your return in the future.
Quiet, comfortable stay with free breakfast and parking.
Laura
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Laura, it's wonderful to know that you enjoyed a serene and cozy stay at Comfort Suites Downtown. We're delighted that the complimentary breakfast and parking added to the convenience of your visit. We appreciate your feedback and can't wait to welcome you back in the future.
Rogener, thank you for taking the time to leave a rating. We're delighted that your stay at Comfort Suites Downtown was satisfactory. We aim to continue providing optimal service to make our guests' experience even better. Looking forward to welcoming you back soon!
4/10 Poor
Guido, mcclellanville
5 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
Guido
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Guido, it's disappointing to see a less-than-satisfactory rating without accompanying feedback. We strive to provide exceptional experiences and value for our guests, and we're determined to improve. Your honest rating serves as an invaluable tool in our ongoing efforts. We hope that you will give us another chance to provide a heartfelt welcome and memorable stay.
Love how close it is to the hospital and had everything we needed to be comfortable
elaine
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Elaine, it's wonderful to hear that your stay at Comfort Suites Downtown met your needs. We're delighted you appreciated our proximity to the hospital and that we provided everything that you needed for your comfort. We hope to welcome you back in the future!
8/10 Good
BARBARA
3 Apr 2024
BARBARA
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Apr 2024
BARBARA, thank you for choosing Comfort Suites Downtown and for taking the time to rate your stay. It's wonderful to see that you had a positive experience with us. We're looking forward to welcoming you back on your next visit.
Thank you for the wonderful rating, Myron!It's fantastic you enjoyed your time at Comfort Suites Downtown so much! We look forward to hosting you again soon for another amazing experience!
10/10 Excellent
Armando
1 Apr 2024
Armando
Stayed 2 nights in Mar 2024
Response from Customer Service on 22 Apr 2024
Thanks for the amazing rating, Armando!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Comfort Suites Downtown!
Stuff and service was excellent,and the place was clean. The only thing I did not like is the location because there were not many places to eat.
Jhilma
Stayed 3 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Jhilma, thank you for your kind words about our service at Comfort Suites Downtown and how clean you found our hotel. We're pleased to hear that you were satisfied with your stay overall. We understand your preference for a wider variety of dining options nearby and take your feedback seriously. We hope you'll return in the future and we'll be more than happy to suggest some hidden food spots in the area.
John, thank you for your outstanding feedback about Comfort Suites Downtown. We're pleased to hear you enjoyed the accessibility and pristine condition of our premises. We appreciate your choosing our hotel for your recent stay and looking forward to welcoming you back soon.
10/10 Excellent
Amber
Travelled with family, Travelled with family and small children
Staff at check in and check out was super friendly made everything super easy. The hotel was clean and perfect for a family to stay for the night (would have been an excellent choice for multiple nights as well). Breakfast was delicious with eggs, sausage and dollar sized pancakes, with other extras such as fruit, yogurt, toast and fritters. It was quiet and the fridge/freezer combo (mini) microwave worked (a feat in itself for some places). 10/10 would stay again on our next medical trip to the hospital.
Amber
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Amber, thank you so much for this wonderful feedback. We're thrilled that Comfort Suites Downtown provided an welcoming atmosphere and impeccable service. We're glad our delectable breakfast and efficient amenities added comfort to your stay. A reliable and hospitable experience is what we aim for. We're ecstatic to hear that you'll choose our hotel for your future stays. Looking forward to welcoming you on your next trip!
Franck, it's fantastic to hear that you would recommend Comfort Suites Downtown. Our ultimate goal is to create memorable experiences and your support means a lot to us. We hope to see you again soon.
It's wonderful to hear you found Comfort Suites Downtown to be simply outstanding. Thank you for sharing your appreciation. We hope to welcome you back soon, ensuring another amazing experience.
Lucianna, it's wonderful to hear that you found Comfort Suites Downtown to be warm and relaxing. We appreciate your feedback and look forward to welcoming you back on your next visit.
I spent 1 night with my family and everything was excellent, comfortable beds, very good cleaning, very friendly staff and good breakfast.
Wanda
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Wanda, it's encouraging to hear that you found Comfort Suites Downtown to be excellent, with comfy beds and superior cleanliness. It's great that our team members impressed you with their friendliness and that you enjoyed breakfast. We sincerely appreciate your feedback and look forward to hosting your family again in the future.
Walkable to nearby bars and restaurants and downtown Orlando.
Athanasios
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Athanasios, it's delightful to hear that you appreciated Comfort Suites Downtown's excellent location, making it easy for you to access Orlando's vibrant nightlife and dining spots. We hope your exploration of downtown Orlando was a memorable one. We look forward to welcoming you back to our hotel in the future.
8/10 Good
Ron
11 Mar 2024
Ron
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Ron, thank you for choosing Comfort Suites Downtown for your stay and for rating us on Expedia. We're glad that your experience was largely positive and hope to welcome you back in the future for an even better experience.
8/10 Good
JUDIANNE, Clearwater
11 Mar 2024
Liked: Cleanliness, staff & service
The jacuzzi and pool is located right in the front of the property near the downtown streets. That I did not like.
JUDIANNE
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
Judianne, thank you for your feedback. Your thoughts on the location of our pool and jacuzzi have been noted. We aim to provide a relaxing experience for all our guests. We're glad to know that your overall stay at Comfort Suites Downtown was enjoyable. We look forward to welcoming you back.
Thank you for the fantastic rating, Jerry!It's outstanding you had such a wonderful experience at Comfort Suites Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!
10/10 Excellent
George
6 Mar 2024
George
Stayed 3 nights in Feb 2024
Response from Customer Service on 27 Mar 2024
Thanks for the outstanding rating, George!We're delighted your time at Comfort Suites Downtown was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
Lisa, it's wonderful to hear that you found the Comfort Suites Downtown to be economically accessible. We believe in providing excellent service and comfort at a great value. Thank you for your feedback, we look forward to hosting you again soon.
Thank you for the 5/5 rating, Melba!It's excellent you enjoyed your time at Comfort Suites Downtown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
Super friendly helpful staff, clean comfortable rooms, and a hot tub that's actually hot. White Wolf Cafe is a 6 minute walk away (amazing breakfast burger, tell Mandy I said hi)
11/10 will stay again the next time I'm in Orlando.
With love,
Carmen's favorite HM
Joshua
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Mar 2024
Joshua, it's wonderful to hear how much you enjoyed your stay at Comfort Suites Downtown. We're delighted to hear the connectivity of our location and our pristine accommodations enhanced your time in Orlando. It certainly sounds like our warm and efficient team members played a key role in your experience. Do take the time to visit us again, we're excited to extend another exceptional stay your way. Cheers to your travel adventures!Enthusiastically,The Team at Comfort Suites Downtown
Check-in was a breeze and the staff was very friendly and helpful.
Suzanne
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Suzanne, we're thrilled to hear that your check-in at Comfort Suites Downtown was efficient and our team members left a positive impression. We hope to see you again for another amazing experience.
10/10 Excellent
Nodirbek, Franklin
1 Mar 2024
Nodirbek
Stayed 5 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Nodirbek, it's pleasing to see your top rating of Comfort Suites Downtown. We are glad you had an outstanding experience. Thank you for choosing us and we can't wait to welcome you back in the near future.
Alix, we're thrilled to see that your experience at Comfort Suites Downtown brought satisfaction. We continually strive to offer memorable experiences, and your rating indicates we're achieving that goal. Thanks for choosing us for your stay, we look forward to welcoming you back in the future!
Schileeta, it's great to hear that the Convenience Suites Downtown's ground level accommodation was to your liking. We're glad you had a positive experience and look forward to serving you again in the future.
10/10 Excellent
Jose
27 Feb 2024
Jose
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar 2024
Jose, thank you for choosing the Comfort Suites Downtown. We're delighted to know your stay was a pleasant one. Your feedback is highly appreciated and we look forward to welcoming you back in the near future. Safe travels!
8/10 Good
Ruth
24 Feb 2024
Ruth
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Thank you for the 4-star rating, Ruth!It's great your time at Comfort Suites Downtown was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!
Broken tv in room. Water in shower would not get hot enough.
Lisa
Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Lisa, we regret to hear about the concerns with your room amenities. Please know that providing a comfortable and enjoyable stay is of utmost importance to us and we're saddened to hear that we did not meet your expectations this time. We promise to investigate these issues to prevent them from reoccurring. We hope you would consider giving us another opportunity to serve you better in the future.
Glen William, it's fantastic to hear you speak highly of the friendly service at Comfort Suites Downtown. Our team members strive to provide an enjoyable experience for all our guests. We look forward to welcoming you back for another delightful stay.
10/10 Excellent
william
Travelled with family
19 Feb 2024
Everyone was pleasant which doesn’t happen in hotels. Very clean also.
william
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
William, it's wonderful to hear that you appreciated the welcoming environment and cleanliness at Comfort Suites Downtown. Our dedicated team members strive to make every guest's stay an enjoyable one, and we're glad this was reflected during your visit. Thank you for sharing your positive experience and we hope to welcome you back soon.
Derek, thank you for your high rating after your stay at Comfort Suites Downtown. We are elated to see you had a pleasant experience with us. We wish you safe travels and look forward to your return in the near future.
Brent, it's wonderful to hear that your experience at Comfort Suites Downtown was excellent. It's particularly delightful to know that you found our rooms to be impeccable and that our front desk colleagues made a positive impression. We appreciate your Expedia review and look forward to your next visit.
The assistant GM was such a pleasant woman to meet upon our arrival. Her dedication to service is so appreciated! She was the best thing about our stay. She showcased her ability to show empathy and make sure we felt safe in her hotel, as we had a rocky taxi situation when we arrived. Definitely recommend if good service is important to you during your stay!
Jessica
Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Feb 2024
Jessica, it's wonderful to hear about your positive experience at Comfort Suites Downtown. Your endorsement of the exceptional service you received, especially from our Assistant General Manager, is truly appreciated. We're delighted to know she made your stay enjoyable and ensured your well-being after an uneasy taxi incident. Your recommendation means a lot, and we look forward to welcoming you back when your travels bring you to the downtown area again.
8/10 Good
Claudia
Travelled with family, Travelled with family and small children
The room smell like humidity and the front desk person was talking on his earphones while doing my check-in
I tried to ask some questions and he was very rude.
Claudia
Stayed 3 nights in Feb 2024
Response from Customer Service on 6 Feb 2024
Claudia, it is certainly concerning to hear about your recent experience. Our priority is to provide a welcoming environment, from room conditions to interactions with our team members. We regret to hear there were issues with your room's atmosphere and that your check-in process did not meet that standard. We will take your feedback into account to improve our guest experience. Thank you for bringing this to our attention.
The hotel was clean and comfortable. I would stay here again.
Sheilagh
Stayed 1 night in Jan 2024
Response from Customer Service on 3 Feb 2024
Sheilagh, it's splendid to know you found the Comfort Suites Downtown both clean and comfortable. Your willingness to return is the best feedback we could hope for. We eagerly await your next stay.
Jinghua, it's delightful to hear that you appreciated the central convenience of Comfort Suites Downtown. We're pleased our location met your needs. We hope for the opportunity to welcome you back on your next visit to the city.
Anita, it's wonderful to hear that you found Comfort Suites Downtown to be a pleasing location. We're thrilled to know you enjoyed your stay. Thank you for sharing your feedback, and we hope to see you again soon.
Lynn, thank you for your excellent rating on Expedia! Comfort Suites Downtown appreciates your patronage and we're thrilled that your stay was satisfactory. We can't wait to welcome you back in the future. Thank you again!
10/10 Excellent
Ta'Shona
Business traveller, Travelled with family
22 Jan 2024
Liked: Staff & service
Disliked: Cleanliness, room comfort
Upon checkin they offered lemon water. My mother and daughter drank yhe water and was sick immediately after. They stay sick for out entire weekend in Orlando. Our room wasnt cleaned adequately. However, Cameron, Grace, Bibiana, and Marjory gave 10/10 service, and was extremely dweet and helpful. We would stay again just for them.
Ta'Shona
Stayed 3 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Ta'Shona, thank you for sharing your experience at Comfort Suites Downtown. We sincerely regret that your loved ones felt unwell after consuming our complimentary beverage - we fully understand how this could impact your stay. Additionally, we take note of your comments regarding the cleanliness of the room. We constantly strive to improve our services and your feedback helps us do that. On a brighter note, we're delighted that our team members such as Cameron, Grace, Bibiana, and Marjory were able to enhance your stay with their service and hospitality. We're looking forward to welcoming you back.