2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Encantada Resort Vacation Townhomes by IDILIQ

3 out of 5
Encantada Resort Vacation Townhomes by IDILIQ
3070-B Secret Lake Drive, Kissimmee, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 725 out of 1249 reviews" "
Rating 8 - Good. 303 out of 1249 reviews" "
Rating 6 - Okay. 98 out of 1249 reviews" "
Rating 4 - Poor. 68 out of 1249 reviews" "
Rating 2 - Terrible. 55 out of 1249 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Brittany June

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The space itself was fine but we all ended up getting sea lice bites from the hot tub, and yes that was the only time we got into the water.
Stayed 6 nights in Apr 2024

4/10 Poor

Kevin

Travelled with family, Travelled with partner
Disliked: Property conditions & facilities
The communication was terrible. The staff wrote the incorrect passcode to the gate. Then they act like we were stupid when we told them we weren’t able to get the gate to open. Did not have proper supplies for the townhome. The hot tub wasn’t working. Had to have maintenance come fix it. The hot tub leak. The downstairs toilet ran constantly. The beds were like laying on a piece of ply board! The mattress actually sunk in the middle. The shower doors opened in the wrong end of the bathtub. Overall just not worth the money we spent!!!! Will not stay here AGAIN!!!
Stayed 7 nights in Apr 2024

4/10 Poor

michelle

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with group
Disliked: Amenities, property conditions & facilities
Could not be more dangerous for travelers if you tried. #1. No one ever answered the phone or returned my messages #2. The property is so poorly lit you are unable to read which unit is which #3 the back entrance was blocked by debris and there was no floor plan to designate which way to go in an emergency not to mention how dark entrances are an opportunity for assaults & burglary #4 it was obvious the unit hadn’t been cleaned recently because we found someone’s Apple Watch just sitting on a messy bench outside by pool #5 no towels or toilet paper and horrible lighting in downstairs bathroom, # 6 no WiFi, if there was no one told us CUSTOMER SERVICE I saved this for its own focus, upon arrival my brother checked in first. I had called 2 days earlier to put him on the room, no one called back, of course he wasn’t listed, then they needed the cc that paid for room, I sent a photo & was told they can only use a credit not debit card, no where in any of the rules does it say not to pay deposit with debit card, yet they sure wouldn’t check him in, he gave his credit card and he signed for room. When we arrived I wasn’t sure if we were at the right place, this is atownhome community, not hotel. No signs or information. When we went to Epcot, the front desk showed up at 10:00 am threatening to move my mom & service dog to club house & demanded pet fee & late check out with three guards standing by. WTH???

6/10 Okay

Paul

Liked: Property conditions & facilities
Stayed 7 nights in Apr 2024

6/10 Okay

Shequita

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I don't normally write reviews but I thought this stay warranted one. Overall we had a wonderful stay at Encantada. Our children loved that they could walk out the back door and straight into our personal pool. We really felt like we were at home away from home. The close proximity to shopping, the highway and various food options were definitely a plus. We were very disappointed however, by how dirty the unit was. The layer of dust which was caked up on various fixtures was appalling. The carpet and sofas are in dire need of a deep clean. When we were leaving, my son was checking his room to make sure he wasn't leaving anything, and found a sanitary pad stuck to the back of the curtain next to his bed along with glasses under his bed. The sanitary napkin was open and out of the wrapper so it was unclear whether it was used or not. This definitely made me not want to either recommend this place to someone in the future nor stay here again. Maybe I will try their sister resort next time.
Stayed 7 nights in Mar 2024

10/10 Excellent

Jeffrey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great Location! Staff Friendly! Townhome was nice! Only issue was that the hot tub water and cover was not properly maintained. Other than that everything was wonderful and would definitely stay again!
Stayed 1 night in Apr 2024

2/10 Terrible

Angela

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Normally, I do not do reviews; however, I had a horrible experience with this property.. This location look really bad at first sight! It needed to be pressed washed years ago…it looked nothing like the pictures online! Initially, I reserved a 4 bedroom w/pool. When we went inside, we immediately saw dust/dirt everywhere and the unit smelled like smoke. The living room furniture was supposed to be white; however, it was dingy and had dirt stains on it. The pool needed to be cleaned…had a lot of debris in it. Upstairs, it was also dirty and had the smoke smell as well. We chose not to stay in this unit so we went back to check-in. After speaking with the representative, I asked for a refund and was told no…even though I was informed there were no more units available similar to the one I reserved. They eventually found a smaller unit for us to use. The next unit (I will say, was cleaned, but it’s in major need of mattresses…all of the mattresses in each bedroom you can hear and feel springs when sitting/laying/turning on them! The mattress in the Master bedroom was sunken in on the left side as if a large person has been sleeping on it for many years. No one slept in that room because you’d keep rolling to the left side. The living room furniture was almost as bad. We ended up sitting on the kitchen chairs because when you sit on the sofa, it seems as if I was sitting on the floor. I wouldn’t recommend anyone to reserve this property.
Stayed 4 nights in Apr 2024

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great stay. Highly recommend.
Stayed 3 nights in Mar 2024

2/10 Terrible

Prashanthi

Travelled with family and small children
Disliked: Cleanliness, amenities
I was there for 5 nights. Communication was horrible. The rooms were not ready when we got there around 4.30pm. They charged more than what I was supposed to be paying. Overall bad experience with them.
Stayed 5 nights in Mar 2024
Response from Management on 22 Mar 2024
Thank you for your review, Prashanthi. We do apologize for your experience at Encantada. Please reach out to us directly if you would like to discuss your stay in further detail to be able to improve. Best Wishes.

6/10 Okay

Tiffany, Santee

Travelled with family and small children
Distance to restaurants and stores.
Stayed 2 nights in Mar 2024

8/10 Good

Tamara

Travelled with family
Liked: Cleanliness, property conditions & facilities
Loved location Very nice Need new beds other than that it was great
Stayed 2 nights in Mar 2024

6/10 Okay

Irma, Homestead

Liked: Cleanliness, amenities, property conditions & facilities
Do not check in after hours. I waited 30 minutes for the guard for check in. He was not at the guard house. When he got back he wanted me to go to the back of the line of cars that had gathered while waiting. By this time there were a minimum of 12 cars. I said no so he threatened me to call the cops if i didn’t go to the back. I told him i waited patiently now over 30 minutes and i was not going to move. He eventually opened the other gate to let the line of cars through and finally helped me for check in. Other than that unit was clean, beds were ok. Plenty of towels and toiletries. Did not use any of the properties amenities while visiting.
Stayed 3 nights in Feb 2024

10/10 Excellent

Nicolette

Stayed 3 nights in Feb 2024

2/10 Terrible

Airelys

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property was in bad condition. This is oue third day hear without air conditioning. This is unacceptable. Nobody answers our complaints. How could you offer this property for people who only wants enjoy with the family

6/10 Okay

mackenzie

Travelled with group
Liked: Cleanliness
Clubhouse is never open at a reasonable time. Not enough staff on sight to help. Our pool heater never worked…. And they never came to fix it after we called. Victoria was the only employee around and she was helpful.
Stayed 7 nights in Feb 2024

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness
No clean old and carpet everywhere dirty no happy with my stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Teresa

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Unclean
We Arrived late & couldn’t get in, had to go to gate and have em get us in. Finally at 2am we were able to get in. The place smelled of urine & wet dog, the toilet on main floor had urine in it and was clogged, not clean at all. There was pet hair on the carpets upstairs. The king bed was completely shot. My daughter has severe asthma and got very sick and required medical attention . They Offered to move us and upgrade us, we moved and it was smaller than original, but it was cleaner. The code again didn’t work once we moved. We stayed here 5 years ago and had a fantastic experience, but it’s really gone down hill. We’ll be back in a couple years, but will be staying elsewhere.
Stayed 7 nights in Jan 2024

8/10 Good

Rachel

Travelled with family
Liked: Amenities
Stayed 7 nights in Dec 2023

8/10 Good

erin

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was quiet, clean and spacious. I didn’t like that we had to pay a “resort fee” when we didn’t even use it. And I feel parking should be assigned to your condo.
Stayed 7 nights in Dec 2023

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, room comfort
Bring TP
We have stayed here twice now once with the old owners CLC and now with IDILIQ. This time around we chose a 3 bedroom with a pool and to our surprise it had been tastefully remodeled. We love staying there the location is excellent and the staff is always friendly. My only complaint is they don’t put extra toilet paper in the units. So late at night when we needed some I went to the guard shack and was told that I would have to wait until the next day when the office was open to get more. Instead I went to the gas station and bought some because when you need it you need it. I highly recommend this place but also recommend bringing an extra roll or two. 😉
Stayed 7 nights in Dec 2023

10/10 Excellent

SHAKIRA

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The house was very clean, the area was very quiet. There was enough space for a large family and no one lacked private space throughout the entire house. The pool was well utilized by the kids daily..
Stayed 6 nights in Dec 2023

10/10 Excellent

Jorge

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place. We enjoyed a lot our time there. Vanessa in the front desk was very kind and explained every detail perfectly.
Stayed 10 nights in Dec 2023

6/10 Okay

Salenilza

Stayed 9 nights in Dec 2023

8/10 Good

danei, miami

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Property is well kept.
Stayed 3 nights in Dec 2023

4/10 Poor

Zachary

Travelled with family and small children
Disliked: Cleanliness, amenities
It wasn’t cleaned well & didn’t supply garbage bags or toiletries. When asked they said they do not supply any but we were never informed and the website says toiletries are included. The heater/ac stopped working so we were very uncomfortable our last 2 days. The pics do not match the home. House needs to be cleaned properly and have some repairs done. There were very loud guest up all night near us that woke up our children. Overall not satisfied with home or staff
Stayed 9 nights in Dec 2023

8/10 Good

DONALD

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Ludy

Stayed 6 nights in Dec 2023

8/10 Good

Leigh

Travelled with family
Liked: Cleanliness, room comfort
Good for family stay in a homelike setting
Nice to be able to stay in a home like setting. We were on an end unit and enjoyed the hot tub. Fairly quiet but also kind of loud for me, not the world’s s best construction… pretty basic with just the bare essentials. But overall convenient and a nice stay.
Stayed 3 nights in Dec 2023

4/10 Poor

Patricia

Stayed 2 nights in Dec 2023

10/10 Excellent

Maria, Pembroke Pines

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Muy cómodo, limpio, cerca a los parques, lo recomiendo
Stayed 3 nights in Dec 2023

4/10 Poor

Stacey

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

Erika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Theo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was a great stay. The private pool was clean and water was warm.
Stayed 4 nights in Nov 2023

8/10 Good

Juanita

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
AC issue the night before Thanksgiving. Maintenance was there and had issue resolved within an hour on Thanksgiving Day. TY!

10/10 Excellent

Imran

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay , the only issue communication no response at times
Stayed 5 nights in Nov 2023

10/10 Excellent

Loraine

Stayed 1 night in Nov 2023

8/10 Good

Jocelyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Unlike the property except that what I am expecting are 1 King, 2 queens and 2 twins but instead we got 1 king, 4 twins and 1 queen.
Stayed 6 nights in Nov 2023

4/10 Poor

Teina

Disliked: Cleanliness, amenities, property conditions & facilities
The condo smelled like cigarettes, it was hot and we were unable to change the temp on the A/C. In 2 of the 3 bedrooms the beds were uncomfortable and the ceiling fans made a noise when they were on and it was hard to sleep. At arrival we were supposed to be charged a fee and they did not charge us and I had to go back another day for the office to charge our card.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mai Chia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great property. A little bit of a drive to Disney but it was nice. Might stay again for next time
Stayed 6 nights in Oct 2023

6/10 Okay

Jose

Travelled with family
Stayed 8 nights in Oct 2023
Response from ap on 31 Oct 2023
Thank you for taking the time to complete the review and give us your feedback regarding your most recent stay with us We are sorry to hear that you were less than 100% satisfied. We value all guest comments and will be sure to use them to improve our guest experience

10/10 Excellent

Patricia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Genesis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The townhome was clean all around and smelled fresh. The only thing was cockroaches were seen in the kitchen area and the whirlpool button was not working during our stay so pool water was cold.
Stayed 4 nights in Oct 2023
Response from ap on 31 Oct 2023
Thank you for taking the time out of your schedule to post a review. We are very sorry to hear that you did not have a completely satisfying visit at our property. The staff and I reviewed each of your comments and have taken appropriate actions to resolve each issue.

10/10 Excellent

Kathleen

Stayed 5 nights in Oct 2023
Response from ap on 31 Oct 2023
Thank you very much for your review! Hope see you again soon !

10/10 Excellent

Jillian

Travelled with family, Travelled with group
Liked: Cleanliness
Wonderful resort
Beautiful property, enjoyed the private pool and the resort pools too. Location was perfect, outside of the crazy busy areas but close enough to get to attractions!
Stayed 5 nights in Oct 2023
Response from Jonathan on 25 Oct 2023
We are so very glad you enjoyed your stay with us!

10/10 Excellent

Randall

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
My stay was amazing!!! Barely left the property so much to do and the amenities are great 2pools 2juccuzzis
Stayed 12 nights in Oct 2023
Response from Jonathan on 25 Oct 2023
We are so very glad you enjoyed yourself!

2/10 Terrible

Julia

Travelled with family
Disliked: Cleanliness
Not My Fav
The cleanliness and lack of communication/resolve.
Stayed 3 nights in Oct 2023
Response from ap on 31 Oct 2023
Thank you for taking the time to complete the review and give us your feedback regarding your most recent stay with us We are sorry to hear that you were less than 100% satisfied. We value all guest comments and will be sure to use them to improve our guest experience

10/10 Excellent

Oscar, Port st lucie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was clean i was a nice stay
Stayed 3 nights in Oct 2023
Response from ap on 31 Oct 2023
Thank you very much for your review! Hope see you again soon !

4/10 Poor

Rica

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from ap on 31 Oct 2023
Thank you for taking the time to complete the review and give us your feedback regarding your most recent stay with us We are sorry to hear that you were less than 100% satisfied. We value all guest comments and will be sure to use them to improve our guest experience

10/10 Excellent

Carilin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and peaceful place
Stayed 3 nights in Oct 2023
Response from ap on 31 Oct 2023
Thank you for taking the time to complete the review and give us your feedback regarding your most recent stay with us. I am happy to hear that you had a great experience at our resort and look forward to having you stay with us again