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Reviews of La Quinta Inn & Suites by Wyndham Orem University Pwy/Provo

2.5 out of 5
La Quinta Inn & Suites by Wyndham Orem University Pwy/Provo
521 W University Pkwy, Orem, UT

Reviews

7.4

Good

Rating 10 - Excellent. 531 out of 1351 reviews" "
Rating 8 - Good. 306 out of 1351 reviews" "
Rating 6 - Okay. 207 out of 1351 reviews" "
Rating 4 - Poor. 181 out of 1351 reviews" "
Rating 2 - Terrible. 126 out of 1351 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marbely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing are good
Stayed 1 night in May 2024

10/10 Excellent

Marbely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thanks
Stayed 3 nights in Apr 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024

6/10 Okay

Rigoberto

Travelled with family
Liked: Staff & service
The staff, room and amenities were good. But my issue may be with Expedia. I booked and paid for a lake view room and not a view of the parking lot. The hotel said they only had a reservation for a king room. Not happy with the lack of communication between Expedia and la Quinta
Stayed 3 nights in Apr 2024

4/10 Poor

Mikaela

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel was fine (spelled like marijuana in my bathroom) but I paid for a suite and Expedia let me book one when there was not one available so I got a significantly worse room and they only gave me $30 back total for 3 rooms. The pool and breakfast were great and the staff did what they could to try to fix the situation.
Stayed 3 nights in Apr 2024

6/10 Okay

Shea

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

David

Friendly front desk. Hotel is a very short distance off the freeway. Room is clean and well kept. Breakfast was excellent. A great hotel
Stayed 1 night in Apr 2024

4/10 Poor

George Dwight Ivy or Desiree

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The door kept getting stuck on Thursday, when i made the front desk aware, they said maintenence would arrive between 830 and 9am Friday. When I told them we kept getting locked out, they said they have extra blankets and pillows and we can sleep in the lobby. By 10am Friday we had to leave to our appointment and maintenence still hadn't arrived. They eventually showed up later Friday while we were out. The elevator also hasn't been working since we arrived and my mom is handicap and has been having to take the stairs.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tiffani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, room was clean and quiet until the small child had a tantrum next door. All in all this prooerty was great.
Stayed 1 night in Apr 2024

8/10 Good

Angel, South Ogden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place. I’ve been there many times.
Stayed 1 night in Apr 2024

8/10 Good

Priscilla

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Toni

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt it was very clean and had a good breakfast in the morning. I didn't like that I could hear everything in the hallways. I felt I could hear every conversation as though they were in my room. Perhaps less of a gap under the door would resolve this.
Stayed 1 night in Apr 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Jake

Liked: Staff & service
Disliked: Cleanliness
Room had a wet moldy smell. Carpet was wet between the bathroom wall and bed after showering! Front desk moved us to another room which was helpful. The new room had food left in the fridge and pillow cases were inside out. Which makes you wonder how attentive the cleaners are.
Stayed 1 night in Apr 2024

10/10 Excellent

Cari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Jilyn

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms, great breakfast selection. Dog areas, a lot of parking. Pool, Hot Tub clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Jilyn

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog areas, friendly staff, large breakfast selection, a lot of parking, quiet, clean, large rooms. Pool, hot tub large clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Jilyn

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, large rooms, large breakfast selection. Rooms clean. Nice pool, hot tub, Dog areas.
Stayed 1 night in Mar 2024

10/10 Excellent

Jilyn

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff friendly, dog areas, clean pool, quiet. Large breakfast choices.
Stayed 1 night in Mar 2024

10/10 Excellent

NAncy

Everything was as it should be.
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Quiet,staff very nice.
Stayed 1 night in Apr 2024

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
I also left my phone charger there. I called and let them know exactly where I left it. The receptionist denied I left it behind. And they told me there was nothing they could do about it.
Stayed 1 night in Mar 2024

10/10 Excellent

KYLAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

8/10 Good

Lula J

Travelled with family
Liked: Cleanliness, property conditions & facilities
At check in my credit card was used to pay for two rooms plus deposit. I did not receive a receipt for either of those transactions. At check out I asked for receipt and did get one through Expedia for payment of the two rooms. No receipt of deposit being returned. I inquired of reversal and was told it was taken care of. I HAVE NOT RECEIVED DEPOSIT BACK. Please refund deposit.
Stayed 2 nights in Mar 2024

10/10 Excellent

Luz

Travelled with family
Nice and clean
Stayed 4 nights in Apr 2024

6/10 Okay

Sophi

Disliked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and excellent front desk help. Very helpful kind and professional. Room was clean and inside pool was perfect. Enjoyed a nice free breakfast. Great place to stay with a family. Thank you!
Stayed 4 nights in Feb 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet very clean amazing breakfast freindly staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Jill

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Friendly staff clean rooms and good breakfast.
Stayed 3 nights in Apr 2024

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Katerina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Apr 2024

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was easy to get to and a good price. It was a little tricky getting to some of the places nearby.
Stayed 3 nights in Mar 2024

10/10 Excellent

Gregory

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good staff, condition and dog friendly1
Stayed 1 night in Apr 2024

10/10 Excellent

Trung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll return this hotel. Perfect!
Stayed 1 night in Apr 2024

10/10 Excellent

ucrgrad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and quiet room. Great staff. Good breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Jilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very clean, staff friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Stayed 1 night in Apr 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front end staff. Great room with view of the lake
Stayed 1 night in Apr 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was quit an the rooms were clean
Stayed 1 night in Mar 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendy
Stayed 1 night in Mar 2024

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Had to change room in the middle of the night. Water leaking from the room above. No compensation for the inconvenience.
Stayed 1 night in Jan 2024

8/10 Good

clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Mar 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Zach at check-in went above and beyond after an error (on our part) with booking. When choosing a hotel, we will prioritize staying with them again over the course of our travels. Hotel is as you’d expect with everything clean and updated.
Stayed 1 night in Mar 2024

4/10 Poor

Ed

Travelled with family
Card key entry system does not work properly. Stayed 2 nights. Card key reader flashed "red" on the morning after check-in after returning from breakfast. I am disabled. Had to walk from my room to lobby and back twice in order to finally gain entry (about 2,000 ft total). Same problem the second day. Upon complaining at check-out the desk clerk said, "Oh yea. Sometimes you have to pull up on the door handle instead of pushing down." You should get an ADA complaint on this one. Also, the water level in your fancy "green" compliant toilets is too high. Toilet bowl water washes your "business" by surprise. Disgusting! You should get a County Health Department complaint about this one.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rebeca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good customer service. Definitely I will recommend it to anyone.
Stayed 1 night in Mar 2024

2/10 Terrible

barbara

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Mar 2024

2/10 Terrible

Paleia, Bellevue

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was unsafe! The sofa bed had springs that shocked my kids. The bathroom light was flickering on and off. I asked for a new room. They were sold out, so I asked them to cancel the reservation. I got charged for all 3 days!! Stay anywhere else. So frustrated.
Stayed 3 nights in Mar 2024