Orchard Neighborhood Park

Every staff member we interacted with seemed completely disinterested in the guests. The woman at the front desk put us in one of the absolute worst rooms and didn’t explain how to reach the room which was on the second floor behind some doors that looked like big brown swinging kitchen doors. My husband and I were celebrating our 30th anniversary and wanted to go someplace special - we were so disappointed in the Sofitel DC experience. We will never go there again!

The front staff and the staff at the front door was extremely friendly and helpful. Getting used to the elevators took some doing but was fine after I learned how to use it. I did not appreciate not knowing that the entrance on 15th Street was not the main entrance given that the address for the GPS was on 15th. That is where I was dropped off and had to push my luggage around to the other entrance.

Great staff. Very approachable and helpful.