Deluxe Studio Suite | Private kitchen | Fridge, microwave, coffee/tea maker, cookware/dishes/utensils
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Reviews of Perle d'Or City Apartments

3 out of 5
Perle d'Or City Apartments
13 de la Sallestraat, Oranjestad

Reviews

7.2

Good

Rating 10 - Excellent. 32 out of 70 reviews" "
Rating 8 - Good. 10 out of 70 reviews" "
Rating 6 - Okay. 5 out of 70 reviews" "
Rating 4 - Poor. 8 out of 70 reviews" "
Rating 2 - Terrible. 15 out of 70 reviews" "

7.8/10

Cleanliness

5.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Aaliyah

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I contacted the property for check-in instructions and received an automated reply. Arrived at the property and there was a phone number written on a piece of paper taped to the wall. Called and had to stand in the sun waiting for someone to arrive. The person who came did not speak English. She called her daughter to translate and her daughter was also not able to translate. When they opened the gate for us to enter, the property looked abandoned. No other guests visible. The restaurant was visibly unclean, even had wood lice running along the walls. The overall experience turned me off and I decided not to stay. Ending up booking another hotel on the spot. Do NOT recommend! And they won’t offer any refund. Unbelievable.
Stayed 2 nights in Apr 2024

10/10 Excellent

VENKATA

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Perle d'Or Apartments on 24 Mar 2024
Thank you for your 5 star rating, we really appreciate it. Most important of all, we are glad you enjoyed your stay with us

4/10 Poor

Juan Carlos Perez

Stayed 7 nights in Mar 2024

2/10 Terrible

Elvis

Disliked: Cleanliness, property conditions & facilities
The lady that was in charge was great but is not like the pictures they don't have supplies for a kitchen shampoo or anything to wash the dishes no ice cube tray
Stayed 2 nights in Feb 2024
Response from Perle d'Or Apartments on 24 Feb 2024
Dear Elvis, we appreciate your feedback and will do our utmost to improve our services and product.

2/10 Terrible

GEOFFREY A

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The photographs on the site are not only misleading they are fake. The furniture and fixtures shown do not exist. Something went terribly wrong with this property and it should not be promoted on sites like Expedia without someone verifying the accuracy of the information. During our 10 day stay (we tried to relocate but couldn’t due to Carnival season) some people left after one night or refused to stay, there were sex workers operating out of room 4. No restaurant or any food service at all , no bar, infrequent room services due to only one employee on the property. The roof of the gazebo by the pool was collapsing. The interiors of the rooms were bare concrete floors and walls and dilapidated furniture. There was hot water only in the shower, the kitchenette and bathroom sinks had only cold water. This degree of deception should be criminal and I write this not only as a review but a condemnation of an industry that would expose unwary customers to an unacceptable experience.
Response from Perle d'Or Apartments on 24 Feb 2024
Dear Geoffrey, thank you for taking the time to give us your feedback. We always welcome feedback in order to improve our service and product. We apologize for the inconvenience caused to you. We are glad to inform that this year we will be doing some important updates, upgrades and maintenance to the property. In no way do we intend to deceive anyone. Some people like the property and enjoy their stays and come back. Others simply don't and thats OK. This is a matter of expectation and taste als also price / quality balance.

10/10 Excellent

Esteban

Liked: Cleanliness, amenities, property conditions & facilities
Good service, good location and the best of all, so quiet

8/10 Good

Sayeeda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place is nice and clean. Our room was on the second floor was very aesthetically pleasing. Lots of power outlets in the room, which is great. The housekeeping lady is wonderful at maintaining the property. We got fresh towels everyday. The water pressure in the shower is great, and the pool on the property was nice and clean as well, which we appreciate. The area could’ve been a little quieter, the internet at the hotel itself was really spotty and weak, and the place was listed as “breakfast available” with a fee, but that wasn’t the case when we arrived. The listing on Expedia even had photos of breakfast. But overall it was a great experience, place in a very convenient location close to city, restaurants and beaches
Stayed 9 nights in Dec 2023

10/10 Excellent

Lason

Liked: Cleanliness, amenities, property conditions & facilities
Can’t beat the price. Everything in walking distance. KFC & Burger King less than a block away. Pool was nice and refreshing. Mattress was amazing. Saved money staying here versus an expensive resort.
Stayed 8 nights in Apr 2023
Response from Perle d'Or Apartments on 24 Jun 2023
Thank you so much for this 5 out of 5 rating and your nice review. We really appreciate it. We hope to see you again in the future

2/10 Terrible

Shaul

Disliked: Cleanliness, room comfort
Stayed 3 nights in Jan 2023

8/10 Good

Doris

Travelled with partner
Liked: Cleanliness, amenities
It was an easy walk to the main part of town. Room was spacious and looks like the picture. Pool was fantastic. Restaurant on property was excellent. No reception so it was difficult to ask a quick question. Staff who came every other day were great and helped with anything we needed. Sofa in room was tired. Bed was good. They didn't turn the hot water on when we arrived so no hot water for a day, but not bad. Fairly quiet. Slept well
Stayed 3 nights in Oct 2022

6/10 Okay

Damien

Business traveller
Liked: Cleanliness
Very original look ...spacious...
Stayed 4 nights in Oct 2022

2/10 Terrible

MONICA

Disliked: Cleanliness, room comfort
Would not recommend
This place is an abandoned building disguised as a hotel!! BEWARE AND STEER CLEAR! I believe it’s being rented to locals as short-term rentals, I was the only guest that I could see. No available staff, no check-in or front office. The woman who picked me up from the airport handed me my room key, and also charged me $30 to pick me up two hours after I had landed. No credentials, unmarked car, and very BIZARRE! Upon arriving at this “hotel” the room had holes in the walls AND ceiling. I ended up covering the holes in the bathroom and shower to give myself some peace of mind that no one was watching me. There was no hotel room phone and no room services (food, bellhop, etc), no housekeeping staff available to replenish towels, no office to report to, my room was only cleaned once during my week long stay. I had no one to call when there was a lizard in my room that I could not get out. The windows also do not open. I was concerned for my safety while I stayed there. I tried to contact hotels.com to get a refund and check into a different hotel during my stay but I could not find any number of contact information.
Stayed 5 nights in Jun 2022
Response from Monastery Team on 15 Jul 2022
Dear Monica, we appreciate the fact that you took your time to write about your experiences at The Monastery Suites. We will surely take your comments into consideration in our plans of improvements of our product and services.

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful and I enjoyed my short stay.
Stayed 2 nights in Apr 2022
Response from Monastery Suites on 13 Apr 2022
Thank you for your nice and kind words

2/10 Terrible

patricia

Disliked: Amenities, property conditions & facilities
Ladies please don’t book this hotel it’s not safe it’s moldy no service no security I have pic it’s not safe at all …..
Stayed 4 nights in Mar 2022
Response from Monastery Suites on 2 Apr 2022
Dear Guest, thank you for giving your honest feedback. It is unfortunate to hear about your low-rated experience - if you would like to offer us any more information, don't hesitate to send us an e-mail.

6/10 Okay

Alicia

Stayed 1 night in Mar 2022
Response from Monastery Suites on 19 Mar 2022
Dear guest, thank you for your review.

2/10 Terrible

Baldi Mefer

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was not able to check in. Upon arrival nobody was present. I walked around and shouted for assistance for a good 20-30min. Called number provided and no response either. Crazy part was we had messaged earlier to confirm my flight and time of arrival details. After getting fed up and traveling with my children, we had to leave and pay $200 elsewhere. I tried to cancel another booking I had with them and theey refused to issue a refund for both stays. They claim they were present and available when I have proof showing otherwise. Hotel on the outside seems sketchy as heck, pool area not too bad, beyond that I cant say. Very disappointed because the pictures make it seem like a nice place but upon doing more research, we were not the first people that this has happened to.
Stayed 1 night in Feb 2022
Response from Perle dOr on 11 Mar 2022
Dear Baldi, thanks for giving your feedback. Indeed as we stated before, our colleague was there at the property before your estimated time of arrival already and waited for a good hour. After this she had to go handle another guest at another property, but came back to see if you had arrived. Furthermore, we have not received any calls that day. It's sad that it turned out this way. We apologize for the inconvenience.

10/10 Excellent

Arielle

Travelled with group
Liked: Cleanliness, room comfort
Best experience!!
So amazing Orlando is the best!
Stayed 1 night in Jan 2022
Response from Monastery Suites on 31 Jan 2022
Hello Arielle, thank you for your feedback! We appreciate it greatly.

10/10 Excellent

BELINDA

Stayed 5 nights in Dec 2021

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2021

6/10 Okay

Tynesha

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Monastery Suites is physically a gorgeous property with unique architecture and interior design and beautiful artwork throughout. Perhaps due to Covid and labor shortages, the communication and service were subpar. There is no front desk or staff on-site and no available food as advertised. We had some contact with the hotel (management?) via the Expedia app, but there was a language barrier and delays in having our requests fulfilled. All-in-all I would stay again just with the knowledge of the property's defeciencies and a plan for food and transportation.
Stayed 2 nights in Sep 2021
Response from Monastery Suites on 9 Sept 2021
Dear Tynesha, It is great to hear that you enjoyed your stay at Monastery Suites! We understand your dissatisfaction regarding the lack of on-site staff and the unavailability of certain foods. Because we take matters like these serious, we will be taking a closer look into this situation. We hope to see you again soon.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Required me to taxi to another property to check in. An extra $30 taxi fee. Very unprofessional that this was asked of me.
Stayed 1 night in Aug 2021
Response from Monastery Suites on 9 Sept 2021
Dear guest, we want to offer our sincerest apologies for this inconvenient matter. We wholeheartedly understand your complaint and take matters like this very serious. We will be taking a closer look into this situation with hopes this can be resolved.

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
First off, they offer grocery package and will bring it without telling you how much it is first so you’re stuck paying for what they bought. Second, there’s no wash cloths. Third and most importantly there was hair in my shower.. black mold in the shower and in both sinks. I live in the US so I’m familiar, she tells me it’s the color of the concrete but when she “cleaned” it with bleach some of it came off so I was still exposed to mold. I contacted the team and all they said was “your stay is ending soon”. It’s cheap but it’s just not worth it. The pool also wasn’t cleaned.
Stayed 4 nights in Jul 2021
Response from Monastery Team on 1 Aug 2021
Dear guest, thanks for taking your time to write about your stay wit us. You ordered a list of very specific items which where all bought for you with exception of the oysters, which weren’t available at that time. We charged you the exact amount we purchased the items for and added a service fee of $10 on top.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
The room has everything you need. The breakfast was great. The service in general was very good. The customer service was attentive and friendly. We really enjoyed our stay at the hotel. The design of the interior of the room is very special and the decoration is very authentic.
Stayed 3 nights in Jul 2021
Response from Team Monastery on 23 Jul 2021
Thank you so much for your all your nice comments. Hopefully we will see you again in the future. Yours sincerely,

8/10 Good

Anthony

Liked: Cleanliness, room comfort
Aruba Vaca
Our 4 night stay was comfortable and clean. Liked the property theme. The staff was polite, helpful and friendly.
Stayed 4 nights in May 2021
Response from Monastery on 5 Jun 2021
Thank you for your review

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, room comfort
Great stay!
We had a great stay! The room was beautiful and staff were all very nice. Convenient location and parking available for free right next door. Highly recommend!
Stayed 5 nights in Mar 2021
Response from Monastery on 21 Mar 2021
Dear guest Thank you for your review

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Clean, towels, dishes robe to wear to pool, hostess helped with covid testing location and called taxi for me. Coffe maker but no coffee, asked for early checkin 6 days in advance room not ready when I arrived, van one way from airport $25 this is very high, no green salads on cafe menue.
Stayed 2 nights in Feb 2021
Response from Monastery Team on 23 Feb 2021
Hi, it was a pleasure hosting you at The Monastery Suites. Early check ins are always upon availability. In your case we did check you in earlier than our normal check in time which is 3 pm. Not to mention the fact that you arrived almost an hour earlier than you communicated to us. Even so we sent our shuttle right away to the airport to pick you up. We have all ingredients to make a delicious garden salad, if you had requested this to us we could have made this for you without any problems. Communication is important in situations like these.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Beautifull hotel i love it clean rooms nice and spacious lovely staff
Stayed 1 night in Feb 2021
Response from Monastery on 9 Feb 2021
Thanks for your review

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome place great ambiance top location beautiful and clean rooms very friendly staff.
Stayed 1 night in Feb 2021
Response from Monastery on 9 Feb 2021
Thank you for your review

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
we loved the team, omg so friendly and rooms was super clean, we enjoyed that there was restaurant on the property, nice pool, we loved to be in the centre so we could easily walk to everywhere
Stayed 1 night in Feb 2021
Response from Monastery on 7 Feb 2021
Dear Guest thank you for review

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021
Response from Monastery on 21 Feb 2021
Dear Guest thank you for review

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a wonderful stay here at the beautiful hotel in center of Oranjestad definitely lovely clean. Rooms awesome staff that do their upmost best everyday to please every guests needs 5 star quality god bless all the lovely staff of this hotel
Stayed 1 night in Jan 2021
Response from Monastery on 1 Feb 2021
Thank you Miss Betty for your nice and kind words

10/10 Excellent

Ferdinand

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel good service I loved it thanks so much for the good care Dionnnnnnn!
Stayed 1 night in Jan 2021
Response from Monastery on 1 Feb 2021
Thanks for your review

10/10 Excellent

Mildredpinas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay thanks Monastery suites clean rooms spacious and very quiet relaxing
Stayed 1 night in Jan 2021
Response from Monastery on 1 Feb 2021
Thanks Mildred hoping to welcome you back soon

10/10 Excellent

Altagracia

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Mooi hotel super service ruime kamers Ben super blij met mijo verblijf hier is zal Zeker terug komen volgendjaar
Stayed 1 night in Jan 2021
Response from Monastery on 1 Feb 2021
Thanks for your review

10/10 Excellent

ArelisFranken

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super mooi hotel, schone kamers mooi ingericht allemaal, vriendelijke personeel zeker voor herhaling vatbaar!
Stayed 1 night in Jan 2021
Response from Monastery on 23 Jan 2021
Thank you for your review

10/10 Excellent

DeionGravador

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
clean and spacious rooms super nice pool deck, I will be back in December for a longer time.
Stayed 1 night in Jan 2021
Response from Monastery on 23 Jan 2021
Thank you for review

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great Ambiance, lovely staff, rooms are clean comfortable beds hot shower refreshing and relaxing pool just amazing, Thanks Dion for the nice service.
Stayed 1 night in Jan 2021
Response from monastery on 14 Jan 2021
Dear Guest Thanks for your review!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
My stay was wonderful, the chapel drive restaurant serves amazing easy meals. The staff was very friendly
Stayed 1 night in Jan 2021
Response from Monastery on 9 Jan 2021
Dear Guest, Thank you for your review we hope to welcome you soon back again your home Far away from home. Team Monastery & Chapel Drive.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The style is unique, service and attention were great.
Stayed 1 night in Jan 2021
Response from Monastery on 9 Jan 2021
Dear Guest, Thank you for you review, we hope to welcome you soon back again. Your home FAR away from home. Team Monastery.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
What a great hotel, i loved my stay, nice staff clean rooms best choice ever
Stayed 1 night in Jan 2021
Response from Monastery on 13 Jan 2021
Thank you for your review

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Property even in these stressfull travel circumstances the staff and management was able to help us out in all our needs, and make us feel at ease and peace during our stay. we will definitely stay here again!!!
Stayed 1 night in Jan 2021
Response from Monastery on 9 Jan 2021
Thank you for your excellent review and score. We really appreciate this. Best regards,

10/10 Excellent

martinus, amsterdam

Travelled with group
Liked: Cleanliness, property conditions & facilities
we loved the treatment by the team, room was spacious, and very fresh and clean. we loved the new colours and the new entrance
Stayed 1 night in Jan 2021
Response from Monastery on 6 Jan 2021
Dear Guest, Thanks for your review, we are happy you enjoyed your stay and we hope to see you back again. Your home away from home Team Monastery

2/10 Terrible

NGOC-NU

Disliked: Cleanliness, room comfort
Stayed 4 nights in Sep 2020
Response from Monastery on 8 Sept 2020
Thanks for your review

10/10 Excellent

Carey, New York

Travelled with partner
Liked: Cleanliness, amenities
The staff was absolutely amazing. I would truly recommend staying here
Stayed 2 nights in Feb 2020
Response from Monastery Team on 28 Feb 2020
Thank you for your excellent review and score. We really appreciate this. Best regards,

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst!
We are very displeased with hotels.com! The conditions of the place were deplorable with the topper of no hot water. We weren’t offered another room until we had already booked a new location. No help to hotels.com who said their system was down. We were told the hotel refused to return our money (a place like this it doesn’t surprise us! Why would they!). One would think hotels.come would Have also informed us that the hotels rating went down significantly from the time we booked to the time of our stay. Terrible experience all around
Stayed 4 nights in Feb 2020
Response from Monastery Suites on 28 Feb 2020
Dear Elizabeth, your review in no way reflects the reality and the truth about our property. For this reason we will report it to Expedia to have it removed.

10/10 Excellent

DrGaurav, Richmond Hill, Ontario

Travelled with partner
Liked: Cleanliness, amenities
The family like treatment by manager Vicky was commendable. She even made sure we got breakfast in our room so we can relax. She was veey very accomodating. Eric at the restaurant was very polite and professional and took care of our vegetarian food needs. The place is economical and if you are on a budget and desire free warm breakfast with downtown within few mins of walk, this the place to be. The room theme is monestary style. We liked the stay and would recommend.
Stayed 1 night in Feb 2020
Response from Team Monastery on 12 Feb 2020
Dear Guest, We are happy that you enjoyed your stay with us. We hope to see you soon back again. Kind regards

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Monastery Suites
Hotel staff were all very friendly and accommodating. This is a fine centrally located hotel within a 15 minute walk to downtown where all the action is. Food and accommodations were comfortable and for the price, could not be beat. I would recommend this hotel highly.
Stayed 7 nights in Jan 2020
Response from Team Monastery on 17 Jan 2020
Dear Guest We thank you for the time you took to leave a review for our property. We hope to see you soon back again at The Monastery Kind regards

2/10 Terrible

Natalia

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Great personnel, but do not recommend the hotel
The only great thing about the hotel are its employees (Eric, Irma, Vicky, etc) and the pictures available in all the booking sites. There was no permanent security at nights, sometimes no security at all (they have two guys who rotate between the other hotel of the same owner and a night club). Actually during January 1 at 5:30 am someone broke in and started knocking on the doors saying he was room service (all room service personnel were women and the next day the other guests of the hotel were complaining about the same security issues). The breakfast is very limited and does not taste that good. However, dinner was nice (pinchos). Some days they not even das towels neither for the beach nor white towels for the rooms. The firat day they had issues with the electricity. Many nights The restaurant did not have many of the ingredients for preparing the food. One of the rooms stunk the first day, we could not use that room the first night and had to accommodate on the sofa bed of the other rooms. Additionally, the hand wash and the floor of the bathroom were in cement, which is not very friendly nor hygienic (they should be of glass or ceramic to avoid concentration of bacteria). It is worth noting that The sheets were clean and the bed was fine. personnel was very nice, they were always trying to help us out solving all the issues, in spite of the limitations they had because of the hotel’s resources. This hotel has a lot of issues to fix.
Stayed 7 nights in Dec 2019
Response from Team Monastery on 8 Jan 2020
Dear Natalia, Thank you for the elaborate review. We recognize that the security situation during your stay was not ideal. Our apologies for this inconvenience. To further guarantee the safety of our guests we recently installed a new gate by the main entrance. This gate is supposed to be closed and locked at 11PM. We are requesting all our guest to make sure the gate is closed properly after entering or exiting the property. For breakfast which is included in your reservation we are of the opinion that its not limited at all. We have a variety of scrambled eggs / boiled eggs / Bacon or sausage / Pancakes/ Ham & Cheese / White and whole wheat bread/ fruit jam/ fresh fruits/ milk and cereal/ coffee thee & orange juice. Furthermore, we appreciate your constructive criticism on our property and we promise to improve where necessary. Kind regards Team Monastery

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It’s a decent hotel for the price you pay. But if things go wrong, then management does not care and you are on your own. We left the property two days after staying there, though we had paid upfront for 5 days. Property manager did not even say sorry. Things kept going wrong. Now we are trying to fight back to get the remaining three days back.
Stayed 5 nights in Dec 2019
Response from Monastery Team on 8 Jan 2020
Dear guest, thanks for taking your time to write a review about your stay at The Monastery Suites. We regret to read that you did not enjoy your stay, as our main goal is to have our guests happy and satisfied. Our property manager sat with you to discuss the situation and you requested a refund from him. He correctly informed you that we do not issue refunds when there is no basis for this. There was one time that we had a power outage and this was fixed as fast as was possible. With all due respect, this is no reason for a refund.

2/10 Terrible

Verified traveller

Stayed 2 nights in Dec 2019
Response from Team Monastery on 9 Jan 2020
Thankyou for review