Title: Sterling Ooty Fern Hill Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sterling Ooty Fern Hill Hotel in Ootacamund with free valet parking and steam room ![Exterior](https://images.trvl-media.com/lodging/1000000/990000/981100/981028/6c30dbf0.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/990000/981100/981028/064adc1a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Privilege Suite | Executive lounge](https://images.trvl-media.com/lodging/1000000/990000/981100/981028/599239bf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/1000000/990000/981100/981028/238e786a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Iron/ironing board, free WiFi, bed sheets, wheelchair access](https://images.trvl-media.com/lodging/1000000/990000/981100/981028/7f6da1c2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Sterling Ooty Fern Hill offers a quiet mountain retreat with free full breakfast. Guests can stroll through the garden, enjoy coffee at the on-site cafe, or relax on the terrace with mountain views. End your day perfectly with a steam room session. 7.0 Good ## Popular amenities - Bar - Pet-friendly - Room service - Spa - Laundry - 24/7 front desk £39 includes taxes & fees 10 Dec - 11 Dec ## Room options ### Check availability for these dates Tonight [Nov 30 - Dec 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=981028&PinnedHotelID=981028&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=981028&PinnedHotelID=981028&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 1 - Dec 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=981028&PinnedHotelID=981028&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=981028&PinnedHotelID=981028&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=981028&PinnedHotelID=981028&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=981028&PinnedHotelID=981028&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=981028&PinnedHotelID=981028&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=981028&PinnedHotelID=981028&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ![Iron/ironing board, free WiFi, bed sheets, wheelchair access](https://images.trvl-media.com/lodging/1000000/990000/981100/981028/145da440.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room ### Highlights Heating LED TV 2 bathrooms Private bathroom Free bottled water Coffee/tea maker Cable channels Wardrobe - 220 sq ft - Sleeps 3 - 1 Double Bed ![Iron/ironing board, free WiFi, bed sheets, wheelchair access](https://images.trvl-media.com/lodging/1000000/990000/981100/981028/145da440.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Valley View Premier Room 8.0 Very good 2 reviews ### Highlights Heating LED TV 2 bathrooms Private bathroom Free bottled water Coffee/tea maker Cable channels Wardrobe - 250 sq ft - Sleeps 3 - 1 Double Bed ![Privilege Suite | Iron/ironing board, free WiFi, bed sheets, wheelchair access](https://images.trvl-media.com/lodging/1000000/990000/981100/981028/e3019342.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Privilege Suite ### Highlights Separate dining area Separate sitting area Heating LED TV Separate bedroom 2 bathrooms Private bathroom Free bottled water - 409 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed ![Valley View Premier Room with Balcony | Iron/ironing board, free WiFi, bed sheets, wheelchair access](https://images.trvl-media.com/lodging/1000000/990000/981100/981028/e05fe8cc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Valley View Premier Room with Balcony ### Highlights Heating LED TV 2 bathrooms Private bathroom Free bottled water Coffee/tea maker Cable channels Wardrobe - Sleeps 3 - 1 King Bed ![Valley View Privilege Suite With Balcony | Iron/ironing board, free WiFi, bed sheets, wheelchair access](https://images.trvl-media.com/lodging/1000000/990000/981100/981028/f885681c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Valley View Privilege Suite With Balcony ### Highlights Heating LED TV Separate bedroom 2 bathrooms Private bathroom Free bottled water Coffee/tea maker Cable channels - 1 bedroom - Sleeps 4 - 1 King Bed ![Iron/ironing board, free WiFi, bed sheets, wheelchair access](https://images.trvl-media.com/lodging/1000000/990000/981100/981028/862df73e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Bed room Family Suite ### Highlights Heating LED TV 2 bathrooms Private bathroom Free bottled water Coffee/tea maker Cable channels Wardrobe - 620 sq ft - Sleeps 6 - 1 King Bed OR 1 Queen Bed ![Iron/ironing board, free WiFi, bed sheets, wheelchair access](https://images.trvl-media.com/lodging/1000000/990000/981100/981028/862df73e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 Bed room Family Suite with valley view ### Highlights Heating LED TV 2 bathrooms Private bathroom Free bottled water Coffee/tea maker Cable channels Wardrobe - Sleeps 6 - 2 King Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FOoty-Hotels-Sterling-Ooty-Fern-Hill.h981028.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FOoty-Hotels-Sterling-Ooty-Fern-Hill.h981028.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C11.39859%2C76.70293&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=GN9-bnGc3QV_SjtKncTSkV83rLw=) 73, Kungah House Road, Fern Hill, Ootacamund, Tamil Nadu, 643004 #### What's nearby - Lady Canning's Seat - 6 min walk - 0.4 miles - Sri Mariamman Temple - 11 min walk - 0.6 miles - Ooty Rose Garden - 16 min walk - 0.9 miles - Mudumalai National Park - 16 min walk - 0.9 miles - Ooty Lake - 19 min walk - 1.0 mile #### Getting around - Ooty Udhagamandalam Station - 16 min walk #### Restaurants - ‪Shinkows Chinese Restaurant - ‬3 min drive - ‪Blooming Garden Cafe - ‬3 min drive - ‪Adyar Anandha Bhavan - ‬3 min drive - ‪Fortune Hotel Sullivan Court - ‬3 min drive - ‪Thendral Veg Restaurant - ‬15 min walk ## About this property ### Sterling Ooty Fern Hill Upscale hotel located in Fern Hill An airport shuttle, a terrace and a coffee shop/cafe are just a few of the amenities provided at Sterling Ooty Fern Hill. For some rest and relaxation, visit the steam room. In addition to a garden and a playground, guests can connect to free in-room WiFi. Other perks include: - Free self-parking and valet parking - A round-trip airport shuttle (surcharge), concierge services and luggage storage - Barbecues, tour/ticket information and multilingual staff Room features All 175 rooms boast comforts such as 24-hour room service, as well as perks such as free WiFi and free bottled water. More amenities include: - 2 bathrooms with baths or showers and free toiletries - 43-inch LED TVs with cable channels - Wardrobes/cupboards, coffee/tea makers and heating ## Similar properties ![Breakfast area](https://images.trvl-media.com/lodging/5000000/4220000/4218400/4218323/5d2afba3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sterling Ooty Elk Hill Kandal - Spa - Parking included - Free WiFi - Restaurant 6.8 50 reviews £56 includes taxes & fees 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=4218323&PinnedHotelID=4218323&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/3000000/2810000/2807000/2806930/266c95b8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group Ootacamund - Spa - Parking included - Free WiFi - Restaurant 8.8 Excellent 95 reviews £63 includes taxes & fees 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=2806930&PinnedHotelID=2806930&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/77000000/76770000/76769700/76769641/4f8bafdc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Yantra Resort Ooty Ootacamund - Parking included - Free WiFi - Restaurant - Breakfast available 9.0 Wonderful 4 reviews £30 includes taxes & fees 9 Dec - 10 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=76769641&PinnedHotelID=76769641&HadPinnedHotel=true®ionId=-1&adults=2) ![Fireplace](https://images.trvl-media.com/lodging/1000000/530000/526400/526339/694c7b05.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Savoy - IHCL SeleQtions Ootacamund - Spa - Pet-friendly - Parking included - Free WiFi 8.6 Excellent 89 reviews £169 includes taxes & fees 3 Dec - 4 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=526339&PinnedHotelID=526339&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/4000000/3880000/3877500/3877404/a7210c60.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### WelcomHeritage Fernhills Royal Palace Ootacamund - Parking included - Restaurant - Game room - Business services 7.0 Good 12 reviews £111 includes taxes & fees 8 Dec - 9 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=3877404&PinnedHotelID=3877404&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/1000000/190000/182900/182836/53a7d9f0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gateway Coonoor Coonoor - Parking included - Free WiFi - Restaurant - Gym 9.0 Wonderful 71 reviews £139 includes taxes & fees 5 Dec - 6 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-06&selected=182836&PinnedHotelID=182836&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/104000000/103870000/103861800/103861701/f0b0a508.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mango Hill Shola Ooty Ootacamund - Breakfast included - Parking included - Free WiFi - Restaurant 6.8 6 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=103861701&PinnedHotelID=103861701&HadPinnedHotel=true®ionId=-1&adults=2) ![Café](https://images.trvl-media.com/lodging/3000000/2940000/2936600/2936592/a57a59c4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sinclairs Retreat Ooty Ootacamund - Breakfast included - Parking included - Free WiFi - Restaurant 6.4 75 reviews £50 includes taxes & fees 1 Dec - 2 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=2936592&PinnedHotelID=2936592&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/6000000/5540000/5539200/5539110/37bada91.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fortune Retreats Ootacamund - Free airport shuttle - Parking included - Free WiFi - Restaurant 8.4 Very good 22 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=5539110&PinnedHotelID=5539110&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/200000/197900/197807/1b5bf58d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gem Park Ooty Ootacamund - Pool - Kids pool - Parking included - Free WiFi 7.4 Good 54 reviews £79 includes taxes & fees 15 Dec - 16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=197807&PinnedHotelID=197807&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) - Free self parking on site - Free valet parking on site ### Food and drink - A bar/lounge - A coffee shop/cafe - A restaurant - Snack bar/deli ### Things to do - Arcade/game room - Archery - Billiards/pool table - Playground - Steam room ### Family friendly - Arcade/game room - Laundry facilities - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Lockers - Luggage storage ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Business centre ### Outdoors - Barbecue grill - Garden - In the mountains - Picnic area - Terrace ### Spa - Massage - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No lift - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - 3 floors - Ballroom - Banquet hall - Reception hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - 2 private bathrooms - Bathtub or shower - Free toiletries - Slippers - Towels provided ### Entertainment - 43-inch LED TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water ### More - Heating - Iron/ironing board on request - Phone ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 7:00 PM Contactless check-in and check-out are available Minimum check-in age - 16 ### Check-out Check-out before 11:00 AM Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa. ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of INR 2360 per pet, per night Welcoming dogs only 2 total (up to 30 kg per pet) Pets cannot be left unattended Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation Food and water bowls and litter trays are available ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Pet fee: INR 2360 per pet, per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts ### Property is also known as Fernhill Sterling Fernhill Sterling Ooty Ooty Fernhill Sterling Ooty Sterling Fernhill Sterling Fernhill Sterling Fernhill Hotel Sterling Fernhill Hotel Ooty Fern Hill Sterling Holidays RESORT Sterling Ooty Fernhill Sterling Fernhill Ooty Hotel Sterling Fernhill Hotel Ootacamund Fern Hill Sterling Holidays Sterling Fern Hill Hotel Ooty Fern Hill Sterling Holidays RESORT Ooty Fern Hill Sterling Holidays Sterling Ooty Fern Hill Hotel Sterling Ooty Fern Hill Ootacamund Sterling Ooty Fern Hill Hotel Ootacamund ## Frequently asked questions ### Is Sterling Ooty Fern Hill pet-friendly? > Yes, Sterling Ooty Fern Hill allows dogs (limit 2 total) with a maximum weight of up to 30 kg per pet. There's a fee of INR 2360 per pet, per night. ### How much does it cost to stay at Sterling Ooty Fern Hill? > As of 30 Nov 2025, prices found for a 1-night stay for 2 adults at Sterling Ooty Fern Hill on 10 Dec 2025 start from £38.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Ooty-Hotels-Sterling-Ooty-Fern-Hill.h981028.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Sterling Ooty Fern Hill? > Self-parking and valet parking are free at this property. ### What time is check-in at Sterling Ooty Fern Hill? > Check-in start time: 2:00 PM; check-in end time: 7:00 PM. After-hours check-in is not available. ### What time is check-out at Sterling Ooty Fern Hill? > Checkout is at 11:00 AM. ### Does Sterling Ooty Fern Hill provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is Sterling Ooty Fern Hill located? > Located in Fern Hill, this hotel is within a 10-minute walk of Lady Canning's Seat and Second World War Memorial Pillar. Muniswarar Temple and Nilgiri Mountain Railway are also within 1 mile (2 km). Ooty Udhagamandalam Station is 16 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Sterling Ooty Fern Hill Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.0 Location ### 7.2 Staff & service ### 7.4 Eco-friendliness ### 7.2 Property conditions & facilities 10 - Excellent 17 8 - Good 22 6 - Okay 11 4 - Poor 11 2 - Terrible 7 ### 10/10 Excellent #### theja 11 Feb 2024 Excellent Service ##### theja Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### RONAK B 30 Jan 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities One of the best Hotels with Best scenic view. Lots of Indoor games along with Adventure sports within Hotel Campus. Manojit was very helpful and very humble. Our food request was well taken care and overall experience was excellent. ##### RONAK B Stayed 2 nights in Jan 2022 ### 6/10 Okay #### Yagnesh 7 Dec 2022 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Access road is really bad, Hot water is not available for the second person, need to wait 25 minutes to get enough hot water for the next person. All glasses for drinking water had a faint smell of kerosene. Great location, superb views, excellent breakfast and dinner buffet. ##### Yagnesh ### 4/10 Poor #### Hemanth 29 Nov 2022 Disliked: Property conditions & facilities #### Average stay experience The choice of room provided to us was very average for the pricing. After spending 10k for a night we expect a balcony at the least. The room was big though. The view from the room was not that great. The kitchen closes at 3 pm with limited food options, taste wasn't great either. ##### Hemanth Stayed 1 night in Nov 2022 ### 6/10 Okay #### Deepti 24 Apr 2023 Liked: Cleanliness, staff & service, amenities Location is good. Relationship manger started with his sales pitch even before I had checked in. Despite requesting to take this up later as I was tired, he continued to keep pitching. Cleanliness wasn't great and despite having a Premium suite the room had no view. Overall no value for money ##### Deepti Stayed 2 nights in Apr 2023 ### 2/10 Terrible #### Himani 18 Mar 2024 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities The services was pathetic. Most of the area was booked for private parties so we couldn't go anywhere. It was like staying in a hotel and not resort. Also, during checkout they took more amount from us. When I checked it, and asked for a refund, they said they have initiated the refund. But I never got it back. They are just thiefs who show you the correct bill. But in final bill which they don't show you they add many bills twice. ##### Himani Stayed 1 night in Mar 2024 ### 6/10 Okay #### Aseem 25 Oct 2022 Disliked: Staff & service, room comfort #### A mixed bag of good, bad and ugly The stay was a mixed bag really. While the location of the resort is excellent, the roads leading up to the resort are terrible. The same goes for the staff, a mixed bag. Some staff members were very kind and courteous while others were not. There were 3 of us staying in your privilege suite and I called in to request an additional duvet 3 times. The duvet was not provided and the Housekeeping, as well as the front desk, stopped answering calls from my room. Now, this behaviour will ensure that I do not ever come back despite a few good people working in your resort who were very kind and helpful throughout our stay. ##### Aseem Stayed 2 nights in Oct 2022 ### 2/10 Terrible #### Deepak 29 Dec 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities DO NOT BOOK THIS PROPERTY - NOT EVEN MATCH 2 star STANDARD. Recently stayed here with family for 2 days. To start with no staff to help in checkin process or luggage, have to ask multiple times. Then, room allocated was a pathetic dirty room with no view -- unless they consider teenshade as a view. Nothing, happened even after complaint, just the false promise to get the room changed next day (I already arrived in evening, then to pack luggage next morning doesnt make sense at all). Cherry on the cake was -- TV not working, kettle not working, for room service u have to wait for hours for just getting water refill. Bathroom drains were blocked. And, best part they serve in room food in disposable like pizza delivery which though was just coming from one floor below but was served cold with very high price. I have stayed in other Sterling properties during same trip as well in past, they are good but this property definetly has some issue so pls refrain from booking this unless u want to spoil ur holiday. ##### Deepak Stayed 2 nights in Dec 2023 ### 6/10 Okay #### Rohini 9 Jun 2022 Disliked: Cleanliness, staff & service Dinner buffet is too crowded. Delay in response of staff for anything. ##### Rohini Stayed 2 nights in Jun 2022 ### 10/10 Excellent #### Neha 12 Nov 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### very Nice Property Proverty is very Nice and hospitality is very good ##### Neha Stayed 1 night in Nov 2021 ### 2/10 Terrible #### Sampath 16 Oct 2021 Liked: Staff & service Disliked: Amenities, property conditions & facilities Absolutely horrible horrible access routes to this hotel. Pick any other place. ##### Sampath Stayed 2 nights in Oct 2021 ### 10/10 Excellent #### nilesh 17 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very good location ##### nilesh Stayed 1 night in Feb 2020 ### 4/10 Poor #### Verified traveller 23 Aug 2019 Liked: Staff & service Access road to the property was horrible and similar was the parking situation. It took more than 45 minutes to get my car out. Room charges were exorbitant. The mattress was 'spring type' and hurt the back. Floor boards were squeaky. Staff was very helpful, especially the duty manager Mr. Arun. Food quality was great with a lot of variety. ##### Verified traveller Stayed 2 nights in Aug 2019 ### 4/10 Poor #### Verified traveller 28 Dec 2018 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Not a good one, basic amenities were not provided like hand towels, washroom was flooding though corrected later, very slow service restaurant ##### Verified traveller Stayed 4 nights in Dec 2018 ### 4/10 Poor #### Gaurav 25 Dec 2018 Liked: Property conditions & facilities Disliked: Staff & service, room comfort The stay was not comfortable at all. 1. The rooms given to us didn't had a tea kettle and the room service didn't delivery tea as they were short of staff. 2. Got the TV working after multiple complaints. 3. Request for room heater was fulfilled after full 24 hrs of request 4. And to make the things ever more terrible, the security guard opened the side door of the room and came into our room at 11pm without even knocking or informing us. Ridiculous.. and to top it all answer given was that they were just checking the door lock ##### Gaurav Stayed 2 nights in Dec 2018 ### 8/10 Good #### Verified traveller 24 Dec 2018 Liked: Staff & service Peaceful and relaxed place . Great food and staff General cleanliness was poor. Rooms were not cleaned on time . Bathroom was moldy ##### Verified traveller Stayed 2 nights in Dec 2018 ### 8/10 Good #### ARINDAM 14 Nov 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Family visit Great stay ##### ARINDAM Stayed 2 nights in Nov 2018 ### 6/10 Okay #### Davinder 17 Apr 2017 Liked: Cleanliness Disliked: Property conditions & facilities #### Crowded Ooty Ooty town and the surrounding slopes (other than tea gardens) are littered with plastic and garbage. Nightmare traffic, poor road maintenance, and surging crowds - not what you expect at a getaway hill destination. Fern Hill resort was mixed - crowded, little noisy. The facility is clean, but needs better maintenance. The plumbing needs an upgrade, the TV didn't work, the window stays were broken. The espresso machine was not working for many days. ##### Davinder ### 4/10 Poor #### Ken 6 Apr 2017 Disliked: Property conditions & facilities #### Disappointed. Felt like a prison. 5km from town. No pool, nothing to they arranged a pickup but the taxi was no show which caused too much stress ##### Ken ### 6/10 Okay #### Praveen, Chennai, India 28 Mar 2017 Liked: Staff & service Disliked: Cleanliness #### Average Hotel Experience A very average stay to sum it up. Property - A very nice property far removed from the bustle of the city. Just about the only plus I must say. Rooms - Rooms are of decent size with good views. But upon checking-in I was told that the Hotel does not provide any toiletries. When I requested for Soaps, Shampoos etc., I was told to use the Shower gel instead. They finally provided me with the items after a lot of haggling. Also, special mention is to be made regarding the soiled and dirty linen/towels that they provided even after repeated complaints. Dining & Restaurant - The quality of food is below par. The breakfast buffet is barely passable and there aren't a lot of options to go A la carte even at dinner time. The dishes are inconsistent. Stayed there for a week and I ordered mutton dishes(Indian) on most of the days and at times I was served a different dish on different days even though I ordered the exact same Mutton Masala. It was also amusing to be told by different waiters that mutton was unavailable on some occasions. They would somehow oblige to check with the chef after I inform them that I did have mutton the previous day. Then there are the live counters that have people apologizing that they would try to make a dosa when you ask for one. Wonder why inexperienced chefs are preparing food that they aren't comfortable with. Service was commendable though and a few of the waiters like Radhakrishnan, Ramesh provided excellent service. ##### Praveen ### 8/10 Good #### Verified traveller 29 Dec 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### I would have been happy to give a 5 star! An excellent property and I think it is one of the best locations in Ooty. Hotel staff are courteous. I would have been very happy to give a 5 start to this hotel. But, they need to improve in their house keeping and check the room appliances throughly before allotting it to the guest. The toilet flush went bad twice, the room heater stopped working on the first day. Yes, the staff attended to those complaints. But, on holiday, who would like to register complaints early in the morning that the flush stopped working, that too twice within a period of 4 days!? In spite of this, I liked the place very much, its location, serene beauty of wide valley that one can enjoy from the window also. ##### Verified traveller ### 8/10 Good #### Pavithra, Chennai 29 Dec 2015 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Decent stay We were in Ooty for three nights and four days. Wanted to stay at the Sterling close to race course, but booked Fern Hill by mistake. But there was not much to regret. In fact it worked out great. We were able to take the cabs (arranged by Sterling) to the city as well as stay away from the pollution of Ooty at night. This place is more suited for families with kids/small children. We went during christmas 2015 and the noise of the kids kept us awake for longer than we wanted. Definitely recommend for family with kids. Not recommended for business travelers (no wifi in the room and distance from the city); not recommended for couples without kids. ##### Pavithra ### 4/10 Poor #### Verified traveller 14 Sept 2015 Disliked: Staff & service, property conditions & facilities, room comfort The shower mixer was really bad , either you get really hot water or really cold water . very bad ... ##### Verified traveller ### 8/10 Good #### Rakesh, Delhi 30 Jun 2015 Disliked: Cleanliness #### Not value for money Cleanliness not upto mark ##### Rakesh ### 6/10 Okay #### Vishal , Bangalore 23 Feb 2015 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### Hell of a road to get to heaven I thoroughly enjoyed the hotel but had a bad time reaching the hotel. Firstly it is hard to find the hotel then had a hard time getting to it through the worst roads in ooty. Finally when you reach the hotel, its like reaching heaven, broad roads, ample parking, lovely staff, beautiful rooms n view, good food n an overall lovely experience. ##### Vishal ## Expedia's Latest Trends ### Hotels > [Residhome Val d'Europe](https://www.expedia.co.uk/Paris-Hotels-Residhome-Val-DEurope.h1680541.Hotel-Information) > > [Radisson Blu Resort Temple Bay Mamallapuram](https://www.expedia.co.uk/Chennai-Hotels-Radisson-Blu-Resort-Temple-Bay-Mamallapuram.h1596066.Hotel-Information) > > [OUTRIGGER Maldives Maafushivaru Resort](https://www.expedia.co.uk/Maafushivaru-Hotels-Lti-Maafushivaru-Maldives.h5248538.Hotel-Information) > > [Anthemus Sea Beach Hotel & Spa](https://www.expedia.co.uk/Sithonia-Hotels-Anthemus-Sea-Beach-Hotel-Spa.h6873158.Hotel-Information) > > [5 Star Hotels in Gaza City](https://www.expedia.co.uk/5Star-Gaza-City-Hotels.s50-0-d3000468842.Travel-Guide-Filter-Hotels) > > [Novotel Marne Vallee Collegien](https://www.expedia.co.uk/Paris-Hotels-Novotel-Marne-Vallee-Collegien.h23278.Hotel-Information) > > [Bluesea Bahia Fanabe and Villas](https://www.expedia.co.uk/Adeje-Hotels-Labranda-Bahia-Fanabe-Tarifa-Exclusiva-Residente-Canario.h36266054.Hotel-Information) > > [Rainbow Cottage - A home from home in the heart of Whitby](https://www.expedia.co.uk/Whitby-Hotels-Rainbow-Cottage-A-Home-From-Home-In-The-Heart-Of-Whitby.h36479113.Hotel-Information) > > [Hilton Cardiff](https://www.expedia.co.uk/Cardiff-Hotels-Hilton-Cardiff.h551874.Hotel-Information) > > [Caravan Parks Tummel Bridge](https://www.expedia.co.uk/Tummel-Bridge-Caravan-Parks.d3000372367-aaCaravanParks.Travel-Guide-Accommodation) > > [The Bird in Hand](https://www.expedia.co.uk/Norwich-Hotels-The-Bird-In-Hand.h31281619.Hotel-Information) > > [The Great House, Sonning, Berkshire](https://www.expedia.co.uk/Reading-Hotels-The-Great-House-At-Sonning.h4262991.Hotel-Information) > > [Hotels with Parking in Jesmond](https://www.expedia.co.uk/Jesmond-Newcastle-Upon-Tyne-Hotels-Hotel-With-Parking.0-n6249033-0-thotelwithparking.Travel-Guide-Filter-Hotels) > > [Spa Hotels in Oban](https://www.expedia.co.uk/Oban-Hotels-Spa-Hotels.0-0-d9144-tSpaHotels.Travel-Guide-Filter-Hotels) > > [Mai House Saigon Hotel](https://www.expedia.co.uk/Ho-Chi-Minh-City-Hotels-Mai-House-Saigon.h36328118.Hotel-Information) > > [Ramblas Barcelona](https://www.expedia.co.uk/Barcelona-Hotels-Ramblas-Barcelona.h17191.Hotel-Information) > > [Hotel Kennedy Nova](https://www.expedia.co.uk/Gzira-Hotels-Hotel-Kennedy-Nova.h857836.Hotel-Information) > > [Grecotel Casa Adele](https://www.expedia.co.uk/Rethymno-Hotels-Grand-Leoniki-Residence-By-Grecotel.h14677426.Hotel-Information) ### Flights > [Flights from Honolulu (HNL) to London (LHR)](https://www.expedia.co.uk/lp/flights/hnl/lhr/honolulu-to-london) > > [Flights from Leeds (LBA) to New York (JFK)](https://www.expedia.co.uk/lp/flights/lba/jfk/leeds-to-new-york) > > [Flights from Southend-on-Sea (SEN) to Liverpool (LPL)](https://www.expedia.co.uk/lp/flights/sen/lpl/london-to-liverpool) ### Cars > [Car hire in New York](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-John-F-Kennedy-Intl.d4933194.Car-Hire-Guide) > > [Car hire in Alvor](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Alvor.d182219.Car-Hire-Guide) ### Packages > [Prague Holidays](https://www.expedia.co.uk/Prague.d180014.Holidays-City-Breaks) > > [Seattle Holidays](https://www.expedia.co.uk/Seattle.d178307.Holidays-City-Breaks) > > [Tignes](https://www.expedia.co.uk/lp/theme-holidays/ski-holidays/184273/Tignes) ### Holiday Rentals > [Hertfordshire Holiday Rentals](https://www.expedia.co.uk/Destinations-In-Hertfordshire.d6046204.Holiday-Rental-Destinations) ### General > [Visit Dartmouth](https://www.expedia.co.uk/Dartmouth.dx7560) > > [Visit Vadodara](https://www.expedia.co.uk/Vadodara.dx524)