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Reviews of Homewood Suites by Hilton Omaha Downtown

3 out of 5
Homewood Suites by Hilton Omaha Downtown
1314 Cuming St, Omaha, NE

Reviews

8.2

Very good

Rating 10 - Excellent. 496 out of 1004 reviews" "
Rating 8 - Good. 272 out of 1004 reviews" "
Rating 6 - Okay. 116 out of 1004 reviews" "
Rating 4 - Poor. 66 out of 1004 reviews" "
Rating 2 - Terrible. 54 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

sara

Travelled with family
Liked: Cleanliness
Disliked: Amenities
We called before arriving and asked about a crib, we were told there would be one available for us. They did not have any for us the first night so a toddler sleeping in bed with their parents was not ideal. However, they redeemed themselves and got us one the following night. Key cards messed up on our last night and that was really frustrating. There are a few things missing. Not enough towels for six adults and one toddler. Broken handle on one of the bedroom doors that made it not able to be locked, and some of the soap and shampoo and conditioner were out of stock. Overall, the stay was clean and comfortable, and I would stay again. The space was great for the number of us. The offer for waters at the front desk was fantastic! And the staff keeping up with the breakfast did an amazing job. They ensured that everything was cleaned up and well stocked the entire time. I would give this a 3.5 out of 5 for the reasons mentioned above.
Stayed 2 nights in Apr 2024
Response from Jennifer on 15 Apr 2024
Dear guest,We apologize for the inconveniences you experienced during your stay. We regret the delay in providing a crib and the issues with the key cards. We will address broken door handle, and amenities with our team.We are glad you found the stay comfortable overall and enjoyed the space. Your feedback is valuable, and we will strive to improve. Thank you for choosing us, and we hope to welcome you back for a better experience.

8/10 Good

Heather, Hampton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jennifer on 16 Apr 2024
Thank you for your review! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again in the future.

10/10 Excellent

Aviva

Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms in good shape
Stayed 2 nights in Apr 2024
Response from Jennifer on 14 Apr 2024
Thank you for your review! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again in the future.

10/10 Excellent

Christian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay, Excellent Experience overall! Will stay again next time in the city
Stayed 1 night in Apr 2024
Response from Jennifer on 13 Apr 2024
Thank you for your review! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again in the future.

10/10 Excellent

Don, Ponca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jennifer on 14 Apr 2024
Thank you for your review! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again in the future.

10/10 Excellent

Herseton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are regularly staying in this hotel for business purposes and it’s a solid experience each time we’re there. Kudos to all who make the stay enjoyable!
Stayed 1 night in Apr 2024
Response from Jennifer on 9 Apr 2024
Thank you for your review! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Jennifer on 8 Apr 2024
Thank you for your review! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again in the future.

8/10 Good

Jeff

Travelled with partner
Liked: Staff & service, amenities
Made it super easy to get to and from our concert. The hotel was what we needed.
Stayed 1 night in Apr 2024
Response from Jennifer on 6 Apr 2024
Thank you for your review! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again in the future.

2/10 Terrible

Libby

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I called prior about the pool to make sure it was working. When we got there it was no longer working so we got to share the neighbor pool with 50 other kids and it was cold. I stepped on GLASS that was in our room and had to dig it out of my foot. Thankful it didn’t happen to our 1 year old.
Stayed 1 night in Mar 2024
Response from Jennifer on 31 Mar 2024
We apologize for the inconvenience you experienced during your stay. We regret the pool was not working and the glass incident in your room. Your feedback is important to us, and we will address these issues to prevent them from happening again. We would love to make it right. Please contact the hotel management team directly at the hotel. We hope to welcome you back for a better stay in the future.

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and housekeeping staff were very kind. I wish we would have been told the pool would be closed. When I booked, it said hot tub was closed, not the entire pool area while they cemented the hot tub over. I’m glad we could use the pool across, but it was very cold and hard to go bs k and forth wet.
Stayed 3 nights in Mar 2024
Response from Jennifer on 29 Mar 2024
Thank you for your feedback. We appreciate your kind words about our housekeeping staff. We apologize for any inconvenience regarding the pool closure. We're glad you could use the pool across the way, and we hope you still enjoyed your stay with us.

10/10 Excellent

Sydney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This was a great stopover hotel on our long road trip. The hotel was easy to get to and parking was a breeze (though there is a charge). The only thing that brought my review down a tiny bit is the pool room and the water in the pool was pretty cold for being advertised as a heated indoor pool. We only made it about 30 minutes before the shivering was too much.
Stayed 1 night in Mar 2024
Response from Jennifer on 27 Mar 2024
Thank you for your feedback! We're glad to hear that you enjoyed your stopover at our hotel. We appreciate your comments about the pool and will address the issue to ensure a more comfortable experience for our guests in the future. We hope to welcome you back again soon!

6/10 Okay

Michael

Stayed 1 night in Mar 2024
Response from Jennifer on 14 Apr 2024
Thank you for your review! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again in the future.

8/10 Good

Randall D.

Travelled with group
Liked: Cleanliness, staff & service
Large bedroom suites. Breakfast was adequate. Overall property needs an update.
Stayed 4 nights in Mar 2024
Response from Jennifer on 24 Mar 2024
Thank you for your review. We’re happy to hear your enjoyed your stay with us. Hope to welcome you back in the future

10/10 Excellent

Susan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennifer on 24 Mar 2024
Thank you for your review. We’re happy you enjoyed your stay with us. We hope to welcome you back again in the future

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jennifer on 24 Mar 2024
Thank you for your review. We’re happy your enjoyed your stay with us. Hope to welcome you back in the future.

10/10 Excellent

Alejandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Serves good breakfast.
Stayed 2 nights in Mar 2024
Response from Jennifer on 18 Mar 2024
Thank you for your review. We’re happy to hear you enjoyed your stay with us hope to welcome you back in the future.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennifer on 19 Mar 2024
Thank your for your review. We’re happy to hear you enjoyed your stay with us. We hope to welcome you back in the future.

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to CHI
Stayed 1 night in Mar 2024
Response from Jennifer on 18 Mar 2024
Thank you for your review. We’re happy you enjoyed your stay with us. Hope to welcome you back in the future.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and very nice, we would definitely stay here again!
Stayed 1 night in Mar 2024
Response from Jennifer on 19 Mar 2024
Thank your for your review. We’re happy to hear you enjoyed your stay with us. We hope to welcome you back in the future.

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I chose this hotel was for the hot tub, but then I checked in to find out the hot tub is permanently closed. I went to take a shower and the water was cold and there was black stuff coming from the drain. I waited over 3 hours for maintenence to show up. I then checked out a day early and went to a different hotel.
Stayed 2 nights in Mar 2024
Response from Jennifer on 18 Mar 2024
We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we are taking steps to address the issues you raised. We hope to have the opportunity to welcome you back in the future and provide a much-improved experience.

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennifer on 17 Mar 2024
Thank you Meghan for your review. We’re happy to hear you enjoyed your stay with us. We hope to welcome you back in the future!

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy, just a typical mid-priced hotel. Good bang for your buck so to speak. The breakfast was average but always enjoy when one is included. Would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Jennifer on 15 Mar 2024
Thank you for your review. We’re happy you enjoyed your stay with us. We hope to welcome you back in the future.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to CHI Event Center! Free grub hub delivery. Large rooms. Great service.
Stayed 1 night in Mar 2024
Response from Jennifer on 14 Mar 2024
Thank you for your review. We’re happy you enjoyed your stay with us. We hope to welcome you back in the future.

8/10 Good

Nadalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is professional and friendly. Our room wasn’t ready right at check in but shortly after. Comped our parking for the delay.
Stayed 1 night in Mar 2024
Response from Jennifer on 14 Mar 2024
Thank you for your review. We’re happy to hear you enjoyed your stay with us. We hope to welcome you back in the future.

8/10 Good

Jarod

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was overall very nice. There were a few hiccups starting with when we first got into our hotel room, we noticed it was already open with the latch out. Entering the room the vanity mirror was off the wall and laying by the side of the bed. Made a call to reception and they got the maintenance man up to put it back on. (He was extremely nice and apologetic). The room was clean and quiet. Very decently sized for what we paid. On our last morning there there was no hot water at all so we weren’t able to shower. But we understand these things happen in a large establishment. Also, the employee who was working mid-shift during our stay was outstanding and very polite.
Stayed 2 nights in Mar 2024
Response from Jennifer on 14 Mar 2024
Dear Jarod, thank you for sharing your experience with us. We are glad to hear that you had an overall nice stay despite the initial hiccups. We appreciate your understanding and are pleased that our staff could assist promptly. We hope to welcome you back in the future for an even better experience.

6/10 Okay

Kim

Travelled with family, Travelled with family and small children
Nice room and hotel overall but could have been cleaner. Had to get new sheets for the sleeper sofa as it was full of crumbs and the shower curtain was very stained.
Stayed 1 night in Mar 2024
Response from Jennifer on 12 Mar 2024
Thank you for your feedback. We appreciate your comments and will address the cleanliness issues promptly. We hope you give us another try in the future.

8/10 Good

James, Jewell

Travelled with family
Liked: Cleanliness, staff & service, amenities
Over all it was nice enough. One thing, I wish they would just say you have to pay to park. It was not as convenient as we had hoped.
Stayed 1 night in Mar 2024
Response from Jennifer on 10 Mar 2024
Thank you for your review. We’re happy to hear you enjoyed your stay with us. Hope to welcome you back again in the future.

10/10 Excellent

Brent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Mar 2024
Response from Jennifer on 10 Mar 2024
Thank you for your review. We’re happy to hear you enjoyed your stay with us. Hope to welcome you back again in the future.

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint would be that it appeared as though the place was sold out and there are not enough parking spots on site. We ended up parking in front of the dumpster on Saturday night, at the direction of the staff. Otherwise, nice place, great room...loved Omaha.
Stayed 2 nights in Mar 2024
Response from Jennifer on 5 Mar 2024
Thank you for your review and feedback. We’re happy to hear you enjoyed your stay with us. We hope to welcome you back in the future.

8/10 Good

Trevor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great great facilities the only thing I don’t like or agree with is paying for parking I know most places are doing it now but when you pay to stay there you shouldn’t have to pay to park there
Stayed 2 nights in Mar 2024
Response from Jennifer on 4 Mar 2024
Thank you for your review! We appreciate your feedback. Glad you enjoyed your stay with us. Hope to welcome you back in the future.

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at Homewood Suites. Property is clean and room and hotel are clean and modern. Love that breakfast is included. Parking lot is SMALL and we had trouble fining a spot each night we stayed. Location is convenient.
Stayed 2 nights in Mar 2024
Response from Jennifer on 4 Mar 2024
Thank you for your review. We’re happy to hear you enjoyed your stay. Hope to welcome you back in the future.

10/10 Excellent

Braydon

Stayed 2 nights in Feb 2024
Response from Jennifer on 23 Mar 2024
Thank you for your review. We’re happy to hear you enjoyed your stay with us. Hope to welcome you back in the future.

8/10 Good

Patricia, Kearney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first choice for location and service.
Stayed 1 night in Feb 2024
Response from Jennifer on 4 Mar 2024
Thank you for your review. We’re happy to hear you enjoyed your stay. Hope to welcome you back in the future.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under construction so a little dusty. Temporary breakfast area but overall, clean comfortable room. Parking on Saturday night was challenging but other nights were easy.
Stayed 2 nights in Feb 2024
Response from Jennifer on 21 Feb 2024
Thank you Jeffery for your review. We’re happy to hear you enjoyed your stay with us. We hope to welcome you back in the future.

2/10 Terrible

Greg

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no PARKING I could not find a spot and I told the management that I was not checking in as I can not find a parking spot she said she would write it down to not charge me and it was even before my check in time but of course they charged me
Response from Jennifer on 20 Feb 2024
We’re sorry to hear you did not enjoy your stay with us. We understand parking is limited and that current renovation is making spots even more limited. We understand the frustration with parking and we’re actively working on finding a solution. Hotel does not charge for parking, parking is done through parking company in which your pay via QR code. Please feel free to reach out to the hotel directly to get this situation remedy. We appreciate all your feedback.

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jennifer on 20 Feb 2024
Thank you for your review. We’re happy to hear you enjoyed your stay with us. We hope to welcome you back in the future.

4/10 Poor

Sydney

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
You have to pay for parking but we had to ask staff to find us a parking spot since the shipping containers from construction are in the way. Inconvenient. Doesn’t feel super clean. Staff was okay
Stayed 1 night in Feb 2024
Response from Jennifer on 20 Feb 2024
We’re sorry to hear you did not enjoy your stay with us. We understand parking is limited and that current renovation is making spots even more limited. We understand the frustration with parking for parking and we’re actively working on finding a solution. Please feel free to reach out to the hotel directly. We appreciate all your feedback.

10/10 Excellent

GREGORY, Grand Island

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean, quiet and well appointed. Breakfast included. On a warm day it is very walkable to CHI arena, College Park and several restaurants. There was construction going on at the property during our stay, but it wasn’t an issue. We will stay here again.
Stayed 1 night in Feb 2024
Response from Jennifer on 15 Feb 2024
Thank you for your review and feedback. We’re happy to hear you enjoyed your stay with us. Hope to welcome you back in the future.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was clearly undergoing renovations, which made the level of comfort even more impressive. Staff were friendly and attentive, the room was wonderful, and the bed was comfy. Breakfast was a standard continental spread and was kept well-stocked by staff. The location was especially nice because we were a 10-minute walk from CHI Health Center. Had to pay $10 for parking but would have had to pay that (and more) to park downtown anyway.
Stayed 1 night in Feb 2024
Response from Jennifer on 13 Feb 2024
Thank you for your review and feedback. We’re happy to hear you enjoyed your stay with us at Homewood. We hope to welcome you back in the future.

10/10 Excellent

Richie

Travelled with group
Liked: Amenities
It was great place everybody was great
Stayed 1 night in Feb 2024
Response from Jennifer on 11 Feb 2024
Thank you for your review. We’re happy to hear you enjoyed your stay with us.

8/10 Good

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good weekend stay with an upcoming downtown area. Plenty of eating options within walking distance. They are doing updating on the hotel lobby currently but that doesn't affect your stay.
Stayed 2 nights in Feb 2024
Response from Jennifer on 7 Feb 2024
Thank you for your review. We appreciate your feedback. We hope to welcome you back at the Homewood Suites Downtown Omaha in the future.

2/10 Terrible

PERCY

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave my room away without informing me at all. I arrive to hotel on probably the coldest day Omaha had to have no room! It was horrible
Stayed 2 nights in Jan 2024
Response from Jennifer on 19 Jan 2024
Thank you for your review. We appreciate all feedback and we do apologize for any inconvenience you experienced. Your booking was with Expedia and unfortunately our two queens was booked up for that night. We did walk you next door to our sister property Hampton Inn in a 2 queen room at no extra charge. Again we do apologize for any inconvenience this may have caused. Please feel free to reach out to the hotel directly for any further concerns or questions.

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it was a good trip. We arrived late in the evening so the doors were locked for safety. I appreciated that they took the extra effort. However, we must have arrived at break time as it took a good 15 minutes to get someone to open the door to check us in.
Stayed 1 night in Jan 2024
Response from Jennifer on 19 Jan 2024
Thank you for your review. We appreciate all feedback. We apologize about there being no one present upon arrival. We hope you choose to stay at the Homewood suites downtown Omaha in the future.

6/10 Okay

Ashleigh

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Jennifer on 19 Jan 2024
Thank you for your review. We would love to know more about your stay, and how we could improve our service. Please feel free to reach out to the hotel directly.

8/10 Good

Roger, Sutton

Stayed 1 night in Dec 2023
Response from Jennifer on 29 Dec 2023
Thank you for your review. We appreciate your feedback and happy to hear you enjoyed your stay with us.

6/10 Okay

maria

Liked: Staff & service
Disliked: Cleanliness
Staff were very friendly and helpful. Window in room was dirty with hand prints on window glass.
Stayed 5 nights in Dec 2023
Response from Marvin Robinson - Front Office Manager on 28 Dec 2023
Thank you for your kind words regarding our friendly and helpful staff. We appreciate your feedback about the cleanliness issue with the window in your room. Please accept our apologies for any inconvenience this may have caused.Rest assured, we will address the matter promptly with our housekeeping team to ensure a more pristine environment for our guests. If there's anything else we can do to enhance your stay next time, please let us know.We look forward to welcoming you back to the Homewood Suites in the future.Warm Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice and clean. Staff was very friendly. Breakfast was pretty subpar.
Stayed 1 night in Dec 2023
Response from Jennifer on 24 Dec 2023
Thank you for your review. We appreciate the feedback and happy to hear you enjoyed your stay with us. Hope to welcome you back in the future.

8/10 Good

Ruth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jennifer on 11 Dec 2023
Thank you for your review. We appreciate all guest feedback on how to improve guest stay. We’re happy you enjoyed your stay with us.

4/10 Poor

Maria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jennifer on 11 Dec 2023
Thank you for you review. We appreciate any feedback to help us make guest stay great. Feel free to reach out to the hotel directly with any concerns.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and willing to go above and beyond. It was a great stay!
Stayed 2 nights in Nov 2023
Response from Jennifer on 30 Nov 2023
Thank you for your review and feedback. We’re happy to hear you enjoyed your stay with. We hope to welcome you back in the future.