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Reviews of Best Western Crossroads Of The Bluffs

2.5 out of 5
Best Western Crossroads Of The Bluffs
2216 27th Ave, Council Bluffs, IA

Reviews

7.4

Good

Rating 10 - Excellent. 312 out of 1002 reviews" "
Rating 8 - Good. 338 out of 1002 reviews" "
Rating 6 - Okay. 164 out of 1002 reviews" "
Rating 4 - Poor. 102 out of 1002 reviews" "
Rating 2 - Terrible. 86 out of 1002 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food
Stayed 1 night in May 2024
Response from priya on 22 May 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Blake, Stockholm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Breakfast was good. Close to freeway access. Good price.
Stayed 1 night in May 2024
Response from priya on 22 May 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

ROBERT, Bark River

Nice
Stayed 1 night in May 2024
Response from priya on 15 May 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from priya on 14 May 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

john

Disliked: Amenities, property conditions & facilities
Older property in an industrial feeling area. According to previous evals, they had an insect problem but we did not. It was convenient being just off I-80 and I-29 i believe. It worked well for us. Breakfast was the standard. I think I may have experienced a GI problem from something I ate there, but who knows. It's gone now.
Stayed 1 night in May 2024
Response from priya on 7 May 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Kevin, TOMAHAWK

Travelled with family
Liked: Staff & service
Trains ran nearby all night. Noisy fan on room heater.
Stayed 1 night in May 2024
Response from AS on 3 May 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Kimberly

Stayed 1 night in Apr 2024
Response from priya on 19 May 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was great and coffee is available all day. Only thing is no ice machine on 2nd floor and no elevators.
Stayed 1 night in Apr 2024
Response from AS on 2 May 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AS on 22 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

LINDA M

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful ness. Wonderful sleeping
Stayed 1 night in Apr 2024
Response from priya on 18 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Caroline

Travelled with family
Disliked: Amenities, property conditions & facilities
I feel the pictures are not accurate online, the pool was closed and that was extremely disappointing as it was not clearly stated anywhere noticeable that I would have seen without searching for it. They gave us a room with a window to the dark empty pool. Not a fan, will not stay here again.
Stayed 2 nights in Apr 2024
Response from AS on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

4/10 Poor

Jacqueline

Stayed 1 night in Apr 2024
Response from AS on 16 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jan 2024
Response from AS on 2 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jesus

Stayed 1 night in Mar 2024
Response from AS on 1 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the lobby and dining room were very nice.
Stayed 1 night in Mar 2024
Response from AS on 26 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Yes
Stayed 1 night in Mar 2024
Response from AS on 19 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from AS on 26 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Paul, Raymondville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at a lot of motels but have never had such a good breakfast. The hostess present kept everything so clean and updated.
Stayed 1 night in Feb 2024
Response from AS on 24 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ara, Sunny Isles Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service, clean hotel
Stayed 1 night in Dec 2023
Response from AS on 24 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from AS on 30 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Response from AS on 31 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Cassie

Stayed 2 nights in Jan 2024
Response from AS on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Elizabeth

Liked: Amenities, property conditions & facilities
The property was super clean, and the staff were very prompt, polite and helpful. When my TV was not working, within minutes of calling the front desk, an employee was in my room and fixing it. The hair dryer for my room fell off of the wall. The pillows were fluffy and soft. The pillows were nice and soft.
Stayed 2 nights in Jan 2024
Response from AS on 8 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Will not stay again
No hot water, bad smell in room, cheap quality, sketchy area
Stayed 1 night in Dec 2023
Response from AS on 21 Dec 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean! Easy parking. Very nice staff.
Stayed 1 night in Nov 2023
Response from priya on 30 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Trudy

Travelled with family, Travelled with family and small children, Business traveller
Liked: Property conditions & facilities
We picked Best Western over BridgePointe Inn where we stayed last time because their breakfast wasn’t very good. Unfortunately that was the one negative thing about Best Western. I think the food had been sitting in its warmers for waaaay too long. The tater tots were not even chewable and the eggs and sausage patties weren’t good either. Coffee had been sitting in its pot too long and waffle batter was very runny. After we got our food the friendly attendant refilled some with fresh food of which we tried the eggs which were better. She also gave all our children a bag of muffins which was sweet of her. There was LOTS of seating in the dining and lobby including multiple areas with couches or cozy chairs. I loved that all the rooms had vinyl flooring instead of rug. But there was a smell in the room that caused my throat to burn and I had a hard time falling asleep because it made me cough. It could have been because our window was by the swimming pool room? There was also a hair on the pillow and some hair on the floor of the bathroom. Otherwise it was very clean. Pool area looked very nice but we didn’t get a chance to check it in person. I’d def recommend staying in council bluffs over Omaha based on motel reviews alone
Stayed 1 night in Nov 2023
Response from priya on 29 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility and room was clean! Easy to get to from the freeway too.
Stayed 1 night in Nov 2023
Response from AS on 28 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As it should be. It was decent without craziness and for a traveler you couldn't ask for much more.
Stayed 1 night in Nov 2023
Response from priya on 28 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Laura, Centennial

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 1 night in Nov 2023
Response from AS on 21 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Homer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean but the bed needs a new mattress kind of off the beaten path but parking lot was well lit all the doors needed a key card we had a good breakfast in the nicest eating area looked like a restaurant had a good selection only thing that bothered me was there were no biscuits and gravy we will stay there again
Stayed 1 night in Nov 2023
Response from AS on 19 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Rm146: had ZERO heat in Mid November 2023! And there was quite a cold draft coming in from UNDER the heating unit!! To top it off? Summer blanket. Great shower! Very nice, expansive well lit place-didn’t stick around for breakfast, though!!
Stayed 1 night in Nov 2023
Response from AS on 19 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Lynne

Stayed 1 night in Nov 2023
Response from AS on 19 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Kelly

Business traveller, Travelled with partner
Liked: Amenities
Good place
Stayed 1 night in Nov 2023
Response from AS on 17 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing through
Old on the outside really nice on the inside good parking good really breakfast 5 stars
Stayed 1 night in Nov 2023
Response from priya on 12 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, poor breakfast
Accomodations were great, the breakfast was of poor quality.
Stayed 1 night in Nov 2023
Response from AS on 10 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful and friendly. The accessibility room was great.
Stayed 1 night in Nov 2023
Response from AS on 9 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Jean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from AS on 1 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Wendy

Stayed 1 night in Oct 2023
Response from AS on 13 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Sherry

Travelled with family
Liked: Staff & service
It was not fancy, but convenient.
Stayed 1 night in Oct 2023
Response from AS on 27 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Lesley

Stayed 1 night in Oct 2023
Response from priya on 7 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from AS on 17 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Leora

Stayed 1 night in Oct 2023
Response from priya on 3 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Kristine

Travelled with family
Liked: Property conditions & facilities
Changed my room when I got there for some reason. There are no elevators and the hot tub has been covered up and is not in use anymore. Otherwise breakfast was good and room was OK.
Stayed 1 night in Oct 2023
Response from priya on 9 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable.
Stayed 1 night in Oct 2023
Response from AS on 8 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

DLEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from AS on 5 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the ticket!
Stayed 1 night in Sep 2023
Response from priya on 30 Sept 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

kenton

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from priya on 1 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value.
Stayed 1 night in Sep 2023
Response from priya on 30 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Rosella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and good price
Stayed 1 night in Sep 2023
Response from priya on 30 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.