Old Orchard Beach Pier

The staff was very welcoming and pleasant. The view from our balcony room overlooking the Ogunquit river was beautiful and tranquil. The breakfast included was better than average with many offerings including warm entrees. Nice comfy robes (even slippers included) was a bonus.

Beautiful hotel, great location, friendly associates, but would not return to this location. Unfortunately many negatives.They offer what they call is a “kitchen” on every floor- coffee maker did not work and the ice machine did not work- spoke to an associate and was told coffee machine has been out for over 2 months and ice machine was probably a few years. They mentioned that I could go down to the floor below for coffee and the only available ice was downstairs main lobby closet. Was to get 2 waters in your room daily and did not on day 2- the “kitchen”I was told had some water, but at 8:30 the water was out Housekeeping was substandard, did not replace glasses, just rinsed out. Rug was not vacuumed, cold water handle in bathroom was loose and had to tighten a few times. Had dinner at the hotel what the picture showed on the website did not match what was served. We asked for dry salmon, came moist, too much butter/oil- asked if we could have bread to absorb the butter/oil and was charged $6 for a piece of bread. For paying close to $600. Per day I did expect better

Price was good for the amenities offered and location. Our room was just recently renovated.