Old Monterey Holidays from £809

Stayed in the Deluxe 2 King bed mini-suit (room 314). Prob the best room they have. Space and bed size was welcoming. Parking and front desk easy access. Staff was nice and cute friendly office dog name Bow. Room amenities included microwave, mini fridge, iron, blow dryer, ac/heater, tv, ice bucket, bath towels (bring your own bathing toiletries). Property snd room was alright for the price. Biggest draw back the tenderloin be the tenderloin. The street noise level is 24 hrs. Thankfully a good nite out drinking and a lil tv put me to sleep.

Yes — the strongest review isn’t the longest one. You want someone who normally stays at Four Seasons/Mandarin Oriental to immediately understand: this hotel may be marketed and priced as luxury, but it does not deliver the type of luxury you are expecting. Keep the specific incidents because they make the criticism credible. If you’re a Four Seasons or Mandarin Oriental person, I would not recommend 1 Hotel San Francisco. The hotel may occupy a similar price bracket, but in my experience, it does not offer a comparable standard of service, attention to detail or refinement. The emphasis here is clearly on eco-conscious design rather than traditional five-star hospitality, and I wish I had understood that distinction before booking. Service felt inconsistent from arrival. I watched another guest receive a considerably more thorough introduction to the hotel than I did. Throughout my stay, there were also none of the small anticipatory touches I associate with genuine luxury hospitality — even something as simple as assistance opening the car door wasn’t consistent. Housekeeping reinforced that impression. The bed was made, but belongings I had left around the room remained scattered rather than being thoughtfully arranged. Of course, I don’t expect staff to interfere with personal possessions, but luxury housekeeping usually has a noticeable level of care and presentation that was absent here. An Uber Eats delivery became unnecessarily complicated. The hotel wouldn’t all

Refused to give us a refund when we had to cancel our trip for compassionate reasons. I will never stay at a Marriott hotel again. Greedy.

Beautiful property on an old military base near the Golden Gate Bridge. It’s simple and a bit rustic (so don’t expect high end luxury in the rooms) but the restaurant is very good, the views are beautiful, the staff is helpful, it’s in the middle of eucalyptus trees. You need a car to get there. They have complimentary yoga classes. Not great for accessibility as there are hills and stairs. Very relaxing base from which to explore the Bay Area