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Reviews of Home2 Suites by Hilton Salt Lake City/Layton, UT

3 out of 5
Home2 Suites by Hilton Salt Lake City/Layton, UT
803 W Heritage Park Blvd, Layton, UT

Reviews

8.4

Very good

Rating 10 - Excellent. 335 out of 625 reviews" "
Rating 8 - Good. 162 out of 625 reviews" "
Rating 6 - Okay. 53 out of 625 reviews" "
Rating 4 - Poor. 46 out of 625 reviews" "
Rating 2 - Terrible. 29 out of 625 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jon Allie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent personalzation from the staff very friendly outstanding. Text msg to see if you needed anything, upgraded above class of service
Stayed 1 night in Apr 2024
Response from Hannah on 3 May 2024
Dear Jon Allie, I just wanted to say thank you for your feedback. We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon, and congratulations on the marriage:)

8/10 Good

Stefanie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Pamela, Yucaipa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly and welcoming. We have 2 small dogs and the front seat gal gave a bag full of treats for the dogs.
Stayed 1 night in Apr 2024

10/10 Excellent

Rick, Ketchum

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 1 night in Apr 2024

10/10 Excellent

Savanah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids had a great time in the pool and really enjoyed breakfast! The woman running it was so sweet and even add secret chocolate chips to my daughters waffle ( she asked me first if it was ok) that made my daughters morning!
Stayed 3 nights in Mar 2024

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Katie - Director of Sales on 2 Apr 2024
Thank you for your recent stay with us at the Home 2 Suites Layton. We're glad to hear you enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

Seana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my staff. Staff were very helpful
Stayed 2 nights in Mar 2024
Response from Katie - Director of Sales on 1 Apr 2024
Thank you Seana for your recent stay with us at the Home 2 Suites Layton. We are lucky to have a great staff at our hotel. We look forward to welcoming you back in the future!

10/10 Excellent

Cam

Stayed 3 nights in Mar 2024
Response from Katie - Director of Sales on 1 Apr 2024
Thank you for your review Cam and we're happy to hear you enjoyed your recent stay. We look forward to having you back in the future!

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great area, the staff was friendly
Stayed 3 nights in Mar 2024
Response from Katie - Director of Sales on 14 Mar 2024
Thank you Keith for your recent stay with us! We're glad to hear it was a 5 out of 5. We look forward to welcoming you back at the Home 2 Suites Layton.

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here to get out of a crazy blizzard, it quickly became my family’s favorite hotel we stayed in there entire week! Would stay again! Great helpful staff, great breakfast and comfortable beds.
Stayed 1 night in Mar 2024
Response from Hannah on 8 Mar 2024
Dear Lauren, I just wanted to say thank you so much for the feedback. We are so happy to hear that you and your family enjoyed your stay with us. We would definitely love to have you all back real soon. Thank you:)

2/10 Terrible

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool wasn’t working. That’s the reason we took a trip to slc for my sons bday, he wanted to go swimming 😔 loud neighbors all night.
Stayed 1 night in Feb 2024
Response from Katie - Director of Sales on 19 Feb 2024
Thank you for your recent stay with us Ashley. I apologize regarding the pool closure. We had a couple of delays that pushed back our opening date. We would love to know if there's anything we can do to make this right for you.

10/10 Excellent

Heidi, Blackfoot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay! The staff was amazing, one of the managers, Hannah, went above and beyond, she even came up to our room to try and help me figure out the tv for my son with his switch. Then sent a text later asking if everything was going well and if there was anything else she could do (she deserves a raise!) Breakfast was great, lots of options, even full on sausage and cheese breakfast sandwiches. Their pool was under renovation but we were able to go across the street to their sister hotel and swim there. If you’re in the Layton, Utah area I definitely recommend staying here. They even let us check out a little later because I had woke up with a migraine and it was taking all I had to get up and going.
Stayed 2 nights in Feb 2024
Response from Hannah on 12 Feb 2024
Dear Heidi, I just wanted to say thank you so much for your feedback! It was such a pleasure to have you stay here with us. We are so glad to hear that you enjoyed your stay! I hope that you and your kids enjoyed a nice weekend away, and we hope to see you again really soon!

10/10 Excellent

Matt

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hannah on 11 Feb 2024
Dear Matt, we are so glad to hear that you had a good stay with us. Thank you very much for this feedback. We hope to see you again really soon.

10/10 Excellent

Cherelle

Stayed 1 night in Feb 2024
Response from Hannah on 12 Feb 2024
Dear Cherelle, I just wanted to say thank you for your feedback! We are so glad to hear that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Katie - Director of Sales on 29 Jan 2024
Thank you for your recent stay with us at the Home 2 Suites Layton! We look forward to welcoming you back again!

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worked out perfect for our short stay. Very clean accomodations.
Stayed 1 night in Jan 2024
Response from Katie - Director of Sales on 29 Jan 2024
Thank you for your recent stay with us Melanie. We're happy to hear it worked for your short stay. We look forward to welcoming you back at the Home 2 Suites Layton!

10/10 Excellent

Jeanine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Katie - Director of Sales on 11 Jan 2024
Thank you for your recent stay at the Home 2 Suites Layton Jeanine! We're glad to hear it was a 10 out of 10 and we look forward to welcoming you back again!

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hannah on 27 Dec 2023
Dear Bryan, thank you so much for your feedback. We appreciate you staying with us, and we hope to see you again soon.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Katie - Director of Sales on 13 Dec 2023
Thank you for your recent stay at the Home 2 Suites Layton. We're glad to hear you enjoyed your stay! We look forward to welcoming you back.

6/10 Okay

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was pretty average except for the mattresses on the beds. I probably would have gotten better sleep on the floor. For an extended stay hotel it's hard to imagine anyone sleeping more than a few nights on those uncomfortable mattresses and not developing back problems
Stayed 3 nights in Nov 2023
Response from Katie - Director of Sales on 29 Nov 2023
Thank you Olivia for your recent stay with us. I'm sorry to hear that the mattress was not comfortable during your stay with us. We hope you consider staying with us again in the future.

10/10 Excellent

Randall

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel brand- always clean, roomy, friendly staff. Have stayed several times and it is always a great experience.
Stayed 3 nights in Nov 2023
Response from Katie - Director of Sales on 29 Nov 2023
Thank you Randall for your review. We're glad to hear that you enjoyed your recent stay with us. We look forward to having you stay with us again!

10/10 Excellent

Jessica

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff actually responded to my questions and did so quickly before our stay. Then during our stay they were just as responsive to our concerns. The only problems were the smell when we arrived because someone on our floor had cooked something smelly (to be expected at places with kitchens in them) which went away by the time we came back, and our bathroom door didn’t have a lock. One of the microwaves in the room didn’t work but there was a microwave oven so it was fine 😊 loved the room layout. Also after voicing concerns about these things the staff responded quickly saying they would look into it. Love the curtain between the beds and there was so much counter and drawer space!
Stayed 2 nights in Oct 2023
Response from Katie - Director of Sales on 23 Oct 2023
Thank you for your recent stay with us at the Home 2 Suites Layton. We're so glad to hear you enjoyed your stay. We look forward to welcoming you back in the future!

6/10 Okay

Sarah

Stayed 1 night in Oct 2023
Response from Katie - Director of Sales on 17 Oct 2023
Thank you for your recent stay at the Home 2 Suites Layton. I'm sorry to hear your stay wasn't a 5 and would love to hear how we can make it better.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
I was very impressed by this hotel. Rooms were wonderful and reasonably in price. Would definitely stay there again.
Stayed 1 night in Sep 2023
Response from Hannah on 2 Oct 2023
Dear Linda, Thank you so much for your feedback, and we are so glad to hear that you had a great stay with us. We cannot wait to welcome you back soon.

8/10 Good

Josie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was having a hard time with the tv - luckily Hanah and Pamela were able to remedy the problems. Thank you again for your responsive, helpful and kind manner
Stayed 2 nights in Sep 2023
Response from Hannah on 28 Sept 2023
Dear Josie,Thank you so much for your feedback. We really appreciate it. Again, we are very sorry that you were experiencing troubles with the tv. We hope to see you again soon.

10/10 Excellent

KEVIN

Stayed 5 nights in Sep 2023
Response from Katie - Director of Sales on 27 Oct 2023
Thank you for your recent stay with us Kevin. We're so glad to hear it was a 5 out of 5! We look forward to having you stay with us again!

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Katie - Director of Sales on 19 Sept 2023
Thank you for your recent stay with us Alexander. We're glad to hear you enjoyed your stay. We would love to hear how we can make the next stay even better!

6/10 Okay

Allan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property was well kept with nice size rooms and a hard bed if you like that sort of thing but the breakfast left much to be desired and the staff seemed to often be invisible. There was no one at the front desk anytime I went to ask a question, including for check in. Most of breakfast time there were no staff members visible and the dairy fridge was often not stocked and available only on request or out of stock all together.
Stayed 3 nights in Sep 2023
Response from Katie - Director of Sales on 7 Sept 2023
Thank you Allan for your recent stay at our hotel. We will follow up with our breakfast and front desk teams to ensure staff are visible and items are stocked.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Room was neat
Stayed 1 night in Sep 2023
Response from Hannah on 5 Sept 2023
Dear Jane, we are pleased to hear that you had a great stay with us. We appreciate your feedback and your business with us. We hope to see you again soon.

4/10 Poor

Robert, Westminster

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
I was disappointed in our stay as a Hilton Honors member. Our televisions did not work in our two room suite when we arrived. The evening front desk attendant was able to assist in fixing one tv on our first night but the bedroom tv was stuck on one channel. The floors in our suite were filthy. Our feet left a very visible brown footprint in the shower. I took a picture of it for the attendant to see and she immediately attempted to have housekeeping clean our room again. The breakfast was unsatisfactory and much of it was picked over with an hour left. The attendant wasn’t refilling the items that were low or out as we had to ask for multiple items such as milk and bowls to put cereal in. The two front desk attendants we spoke with did their best to make our stay more enjoyable but their hands were tied. This property doesn’t employ a maintenance staff on the weekends so they were unable to fix our bedroom tv completely. The concern exhibited by the two desk clerks is the only reason I am giving two stars. Otherwise, our experience here was worth no more than one star.
Stayed 2 nights in Sep 2023
Response from Hannah on 5 Sept 2023
Dear Robert, we greatly appreciate your feedback that you have given us. We are very sorry to hear that you did not have a great experience with us, and we will use this feedback to improve each of our departments, and to ensure that we are providing the best possible stay for our guests. We really appreciate your business with us, and we really hope to see you again in the future.

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Katie - Director of Sales on 27 Oct 2023
Thank you for your recent stay David. We're excited to hear you enjoyed your stay. We look forward to having you stay with us again at the Home 2 Suites Layton!

10/10 Excellent

Jerry

Stayed 1 night in Aug 2023
Response from Hannah on 28 Sept 2023
Dear Jerry, we are so glad to hear that you had a great stay with us. We hope to see you again sometime soon.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hannah on 15 Aug 2023
We appreciate your feedback Ralph, and we are so pleased to hear that you had a great stay with us. We appreciate your business, and we hope to see you again really soon.

2/10 Terrible

Chuck

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
#1. When we booked the hotel nowhere did it say that the swimming pool was closed. #2. The bed is hard as a rock. Not comfortable! 3. The shower in our room was extremely small. 4. The toilet was very hard to flush. You had to hold the button on top of the tank for a long time for it to completely empty. 5. I thought I was going to a 5 star hotel and I would rate it a low 2.
Stayed 1 night in Aug 2023
Response from Hannah on 14 Aug 2023
Dear Chuck, we sincerely appreciate your feedback that you have given us. We are truly sorry that you did not have a good experience at our hotel. It is posted on all websites that our pool is closed at this time. I apologize that you were not made aware of this. We will have maintenance take a look at the toilet that was in your room. We at Home2 appreciate your business, and we do hope that you come and stay with us in the future.

10/10 Excellent

Glade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Katie - Director of Sales on 7 Aug 2023
Thank you for your recent stay with us at the Home 2 Suites Layton. We're glad to hear you enjoyed your stay and look forward to welcoming you back.

6/10 Okay

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, breakfast nice. The surprise $75 charge not right.
Response from Hannah on 11 Aug 2023
Hello Carolyn, we are so happy to hear that you enjoyed your stay with us, and that the breakfast was nice for you. I just wanted to let you know that the 75 charge was your pet fee. I apologize that it came as a surprise to you. We hope to see you again in the future.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Katie - Director of Sales on 1 Aug 2023
Thank you Ashley for your recent stay with us. We would love to hear how we can make it a 5 next time! We look forward to you staying with is again!

10/10 Excellent

Yun-Hee, Palm Desert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Katie - Director of Sales on 1 Aug 2023
Thank you for your recent stay with us. We're happy to hear you enjoyed your stay. We look forward to welcoming you back!

8/10 Good

Makay

Stayed 1 night in Jul 2023
Response from Katie - Director of Sales on 7 Aug 2023
Thank you Makay for your recent stay with us. We would love to hear how we can make the next stay a 5!

10/10 Excellent

Harold

Stayed 1 night in Jul 2023
Response from Katie - Director of Sales on 12 Jul 2023
Thank you Harold for your recent stay with us. We're happy to hear it was excellent! We look forward to welcoming you back at the Home 2 Suites Layton.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Katie - Director of Sales on 10 Jul 2023
Thank you Jennifer for your recent stay with us. We're so glad to hear it was a 10! We look forward to having you stay with us again at the Home 2 Suites Layton.

10/10 Excellent

Robert

Travelled with group
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Stayed 1 night in Jul 2023
Response from Katie - Director of Sales on 10 Jul 2023
Thank you Robert for your recent stay with us at the Home 2 suites Layton. We're glad to hear you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Jessica

Stayed 2 nights in Jun 2023
Response from Katie - Director of Sales on 24 Jul 2023
Thank you Jessica for your recent stay with us. We're so glad to hear your stay was a 5! We look forward to welcoming you back at the Home 2 Suites Layton.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Katie - Director of Sales on 27 Jun 2023
Thank you Benjamin for your recent stay with us. We're glad you enjoyed your stay with us at the Home 2 Layton. We look forward to welcoming you back in the future.

8/10 Good

David, Kingman

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Katie - Director of Sales on 26 Jun 2023
Thank you for your recent stay with us at the Home 2. We would love to hear how we can make your next stay a 5.

10/10 Excellent

Aimee

Stayed 1 night in Jun 2023
Response from Katie - Director of Sales on 26 Jun 2023
Thank you for your recent stay with us at the Home 2 Suites Layton. We're glad to hear you enjoyed your stay and look forward to welcoming you back!

10/10 Excellent

David

Stayed 1 night in Jun 2023
Response from Katie - Director of Sales on 10 Jul 2023
Thank you for your review David. We're happy that your stay was a 5. We look forward to your next stay with us at the Home 2 Suites Layton.

10/10 Excellent

Georgia

Stayed 1 night in Jun 2023
Response from Katie - Director of Sales on 20 Jun 2023
Thank you for your recent stay with us at the Home 2 Suites Layton. We're glad to hear you enjoyed your stay and are looking forward to having you back again!

8/10 Good

Lydia

Stayed 1 night in Jun 2023
Response from Katie - Director of Sales on 15 Jun 2023
Thank you for your recent stay at the Home 2 Suites Layton. We would love to hear how we can make your next stay a 10! We look forward to having you stay with us again.

10/10 Excellent

Dan

Stayed 1 night in Jun 2023
Response from Katie - Director of Sales on 6 Jul 2023
Thank you Dan for your recent stay with us at the Home 2 Suites Layton. We're glad your stay was a 5 and we look forward to welcoming you back in the future!