View from room

Reviews of SpringHill Suites by Marriott San Diego Oceanside/Downtown

3.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 580 out of 1001 reviews" "
Rating 8 - Good. 224 out of 1001 reviews" "
Rating 6 - Okay. 110 out of 1001 reviews" "
Rating 4 - Poor. 50 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Renee, Liberal

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the free bikes.
Stayed 3 nights in Apr 2024
Response from LaToya C on 26 Apr 2024
Thank you for taking the time to share your experience

6/10 Okay

Clare, White Plains

Business traveller, Travelled with partner
I had to wait to check out ice cream to my room while an entire family was being checked in. There needs to be a quick room pay for items from the shop. The ice cream was liquid by the time I could get to the counter
Stayed 2 nights in Apr 2024
Response from LaToya C on 21 Apr 2024
Thank you for your feedback.

8/10 Good

Jessica, LOS ANGELES, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LaToya C on 26 Apr 2024
Thank you for taking the time to complete our survey

6/10 Okay

arjjodev

Stayed 3 nights in Apr 2024
Response from LaToya C on 18 Apr 2024
Thank you for taking the time to take our survey. Have a great day!

10/10 Excellent

Casandra, Pensacola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from LaToya C on 18 Apr 2024
Thank you for taking the time to share your experience

8/10 Good

nick

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LaToya C on 18 Apr 2024
Thank you for taking the time to share your feedback

10/10 Excellent

Renattha V

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Right in the middle.waling distance great pool and rental equipment. Jusy great experience
Stayed 1 night in Apr 2024
Response from LaToya C on 8 Apr 2024
Thank you for taking the time to provide your feedback. Hope to see you again.

8/10 Good

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The east facing room are a little loud with the train. When sleeping it is best to use the supplied ear plugs.
Stayed 4 nights in Apr 2024
Response from LaToya C on 7 Apr 2024
Thank you for your feedback and for staying with us

6/10 Okay

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the walkable location of the property but I do not like it is right next to the train tracks. I also was not happy that I get charged for destination amenity fee of $35.00. I did not even use any of the amenity of the hotel. My family just need a bed to sleep in. This amenity fee should be only optional for those who want to avail of it.
Stayed 1 night in Mar 2024
Response from LaToya C. on 2 Apr 2024
Thank you for taking the time to complete our survey. We appreciate your business. Your feedback has been shared with the leadership team.

8/10 Good

Jessica

Stayed 4 nights in Mar 2024
Response from LaToya C on 21 Apr 2024
Thank you for taking the time to complete this survey

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth and fast! Breakfast was delish and staff are friendly . Parking is expensive but if you can find a parking by the street then move your car by midnight to a nearby parking then you save rather than paying $45 for overnight parking. Overall great stay!
Stayed 1 night in Mar 2024
Response from LaToya C on 31 Mar 2024
Thank you for taking the time to provide your feedback.

8/10 Good

Bao

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The kids love the pool. It was nice and warm. The balcony was big and perfect for the family.
Stayed 1 night in Mar 2024
Response from LaToya C on 30 Mar 2024
Thank you for your feedback. Our commitment to quality service is our number one goal. Have a great day

10/10 Excellent

Britton

Stayed 5 nights in Mar 2024
Response from LaToya C on 18 Apr 2024
Thank you for taking the time to share your feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vacation was great!! Hope to be back for future visits.
Stayed 6 nights in Mar 2024
Response from LaToya C on 7 Apr 2024
Thank you for your feedback and for staying with us

8/10 Good

Orion

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the hotel was only a couple minutes walk from the beach. We didn't like the required fees, but the restaurant had good food.
Stayed 2 nights in Mar 2024
Response from StormiP on 21 Mar 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our hotel's proximity to the beach and that you found our restaurant's food to your liking.We understand that additional fees can sometimes be a concern, and we appreciate your feedback on this matter. We continually review our pricing structures to ensure they provide value for our guests while allowing us to maintain the quality of our services.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.

10/10 Excellent

kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, very friendly! Clean and comfortable, great location
Stayed 1 night in Mar 2024
Response from StormiP on 21 Mar 2024
Thank you for the awesome review!

2/10 Terrible

Tom, Huntington Beach

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from StormiP on 21 Mar 2024
Hello Tom- We are sorry to see the rating of 1 out of 5. We would love the chance to connect with you to better understand your experience at our property.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent the weekend here and it was nice to park the car on Friday and not need it until I left. The property is modern and super clean. The staff were great. Parking is $25 a night and they offer free bike rentals. I highly recommend!
Stayed 2 nights in Feb 2024
Response from LaToya C on 22 Feb 2024
Hello,Thank you for taking the time to share your feedback

4/10 Poor

Jon

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
They dont offer water and the only filtered water is on the 6th floor in the gym. Not even bottled water in your room that you could purchase.
Stayed 1 night in Feb 2024
Response from Alexus M on 11 Feb 2024
Hi Jon,Thank you for allowing us to host your most recent stay in Oceanside and for taking the time to share your feedback. Our effort is to reduce single use plastic bottles, however we sell them in our market and we have a water bottle fill station in the fitness room for guest access. We understand the impact of not having water in the room and apologize for any inconvenience this may have caused you during your stay. We hope to host your stay again soon. Please let us know if we can be of any assistance.Best regards,The Springhill Suites Oceanside

10/10 Excellent

Jeffrey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This property was 2 blocks from the beach. Clean comfortable room, with room for a family of 5. Close walk to restaurants, bars, and shops in the downtown town area.Staff was amazing and very helpful free breakfast was good,roof top pool area was great. Would definitely stay there again
Stayed 1 night in Feb 2024
Response from Alexus M on 9 Feb 2024
Hi Jeffrey,Thank you for allowing us to host your stay in Oceanside and for taking the time to share your feedback. We are glad to hear that you enjoyed your visit and look forward seeing you again soon. Please let us know if we can be of any service.

6/10 Okay

Leslie

Stayed 1 night in Feb 2024
Response from LaToya C on 7 Apr 2024
Thank you for taking the time to provide your feedback

10/10 Excellent

Karla G

Stayed 5 nights in Jan 2024
Response from StormiP on 21 Mar 2024
Thank you for the excellent review. We appreciate the opportunity to host your stay!

8/10 Good

Janelle

Stayed 1 night in Jan 2024
Response from StormiP on 21 Mar 2024
Thank you for your response. We appreciate the opportunity to host your stay!

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun one night stay
We had a one night stay with our family despite some rainy weather we still got to enjoy the roof top hot tub. And gret doctor location.
Stayed 1 night in Jan 2024
Response from LaToya C on 3 Feb 2024
Dear Evelyn,Thank you for taking the time to provide your feedback

8/10 Good

Meghan

Stayed 2 nights in Jan 2024
Response from LaToya C on 3 Feb 2024
Dear Meghan,Thank you for taking the time to provide your feedback

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from LaToya C on 3 Feb 2024
Dear John,Thank you for taking the time to provide your feedback

10/10 Excellent

Harold, Headland

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for a Thursday through Saturday morning before moving into my new home aboard Camp Pendleton, I loved everything about this stay. The rooms were clean and the crew was very helpful and joyful! Recommend this place to anyone visiting Oceanside.
Stayed 2 nights in Jan 2024
Response from LaToya C on 3 Feb 2024
Dear Harold,Thank you for taking the time to provide your feedback

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and affordable.
Very nice and comfortable room. We stayed in an ocean-view suite and had a beautiful view. Amazing views from the rooftop pool. Decent breakfast is offered with many options.
View from our balcony
Stayed 1 night in Jan 2024
Response from LaToya C on 3 Feb 2024
Dear Kevin,Thank you for taking the time to provide your feedback.

4/10 Poor

Kevin

Liked: Cleanliness
They are deceptive with pricing!! It is not what Expedia said. It was almost double. Daily $35 fee that must be used at their restaurant and it expires each day. $44 a day for parking.
Stayed 2 nights in Jan 2024
Response from Alexus M on 11 Jan 2024
Hi Kevin,Thank you for allowing us to host your stay in Oceanside and for taking the time to share your feedback. We understand that the hotel stay and parking can add up each night and we try to be transparent about all pricing options for the hotel at the time of booking. We will have our marketing team look into this to make sure all websites have the correct prices and fees listed to avoid any guest confusion. Thank you again for allowing us to host your stay, if we can be of any assistance please let us know.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
It was awesome, definitely going back again!
Stayed 2 nights in Jan 2024
Response from Alexus M on 11 Jan 2024
Hi Mario,Thank you for allowing us to host your stay in Oceanside. We are looking forward to your next visit. If we can be of any service, please let us know.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy to check in and great views !
Stayed 1 night in Dec 2023
Response from Alexus M on 11 Jan 2024
Hi Luis,Thank you for allowing us to host your stay in Oceanside. It was a pleasure hosting your stay with us, please let us know if we can be of any service.

10/10 Excellent

Marguerite

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel i have ever stayed at. The ocean view was absolutely perfect. I really hope to stay again one day.
Stayed 1 night in Jan 2024
Response from Alexus M on 11 Jan 2024
Hi Marguerite,Thank you for allowing us to host your stay in Oceanside. We are glad to hear you enjoyed your stay with us. Please let us know if we can be of any service

8/10 Good

Leonel

Stayed 1 night in Dec 2023
Response from Alexus M on 4 Feb 2024
Hi Leonel,Thank you for allowing us to host your stay in Oceanside. Please let us know if we can be of any service.

10/10 Excellent

Slavik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Alexus M on 4 Jan 2024
Hi Slavik,Thank you for allowing us to host your most recent stay in Oceanside. Please let us know if you have any questions or if we can be of any service.

4/10 Poor

kari

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alexus M on 4 Jan 2024
Hi Kari,Thank you for allowing us to host your stay in Oceanside. If we can be of any service or assistance please let us know.

8/10 Good

Royce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All in all - very happy
Started pretty rough since they didn't have the room type that I had specifically requested available, but they did whatever they could to make up for it. Location of hotel is fabulous, downtown Oceanside is really a great spot to visit!
Stayed 3 nights in Dec 2023
Response from Alexus M on 4 Jan 2024
Hi Royce,Thank you for allowing us to host your stay in Oceanside and for taking the time to share your feedback. I'm sorry to hear that the room you selected was unavailable and am glad to hear that the team was able to make up for any inconvenience it caused. We would love to host your stay the next time you visit Oceanside. If we can be of any service or assistance please let us know.

10/10 Excellent

Ann Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would NOT complain about a thing. Exceptionally clean, great breakfast, comfortable beds and room and sparkling clean bathroom. Wonderful service!
Stayed 6 nights in Dec 2023
Response from Alexus M on 4 Jan 2024
Hi Ann Marie,Thank you for allowing us to host your stay in Oceanside and for taking the time to share your feedback. If we can be of any service or assistance please let us know.

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing!!!
Personnel very friendly, very clean,
Stayed 3 nights in Dec 2023
Response from Alexus M on 4 Jan 2024
Hi Manuel,Thank you for allowing us to host your stay in Oceanside and for taking the time to share your feedback. If we can be of any service or assistance please let us know.

8/10 Good

Gabriel

Stayed 1 night in Dec 2023
Response from Alexus M on 4 Feb 2024
Hi Gabriel,Thank you for allowing us to host your stay in Oceanside. It was a pleasure, please let us know if we can provide any additional assistance.

10/10 Excellent

Araceli

Stayed 1 night in Dec 2023
Response from Alexus M on 4 Jan 2024
Hi Araceli,Thank you for allowing us to host your stay in Oceanside. If we can be of any service or assistance please let us know.

10/10 Excellent

Cameron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alexus M on 4 Jan 2024
Thank you for allowing us to host your stay in Oceanside.If we can be of any service or assistance please let us know.

4/10 Poor

Owen

Stayed 1 night in Dec 2023
Response from Alexus M on 28 Dec 2023
Hi Owen,Thank you for allowing us to host your stay in Oceanside. Please let us know if we can be of any service.

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas weekend
Everyone is friendly . I mean everyone !!! Every single staff member greeted us .
Stayed 1 night in Dec 2023
Response from Alexus M on 28 Dec 2023
Hi Gabriel,Thank you for allowing us to host your stay in Oceanside and for taking the time to share your feedback. We are glad to hear that you had a good stay with us, we are looking forward to your next stay in Oceanside. Please let us know if we can be of any service.

10/10 Excellent

MARTIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Wonderful hotel and the staff were the absolute best. Thank you!
Stayed 3 nights in Dec 2023
Response from Alexus M on 28 Dec 2023
Hi Martin,Thank you for allowing us to host your stay in Oceanside and for taking the time to share your feedback. We will be sure to share this with our team. If we can be of any service please let us know.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly - all felt welcomed.
Family friendly, no frills but lovely hotel! We felt welcomed and saw how hard the staff worked to make the guests comfortable. Thank you.
Stayed 2 nights in Dec 2023
Response from Alexus M on 28 Dec 2023
Hi Charles,Thank you for allowing us to host your stay in Oceanside. We are glad to hear that you enjoyed your stay with us and we are looking forward to your next visit. If we can be of any service please let us know.

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Alexus M on 28 Dec 2023
Hi Jose,Thank you for allowing us to host your stay in Oceanside. We are looking forward to your next visit.

6/10 Okay

Kevin

Stayed 5 nights in Dec 2023
Response from Alexus M on 28 Dec 2023
Hi Kevin,Thank you for allowing us to host your stay in Oceanside. Please let us know if we can be of any service.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and good value!
Stayed 1 night in Dec 2023
Response from Alexus M on 23 Dec 2023
Hi Robert-Thank you for taking the time to share your feedback. It was a pleasure to host your stay in Oceanside. If we can be of any additional service, please let us know.

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from Alexus M on 11 Jan 2024
Hi Jennifer,Thank you for allowing us to host your stay in Oceanside. Please let us know if we can be of any additional service.

10/10 Excellent

Yvonne, Wexford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool was fantastic with views of the Pacific Ocean. There was a Michelin 1 ⭐️ restaurant, Valle, we dined in one night. The food was delicious and service was top notch. I would recommend the SpringHill Suite and the Valle restaurant.
Stayed 4 nights in Dec 2023
Response from Alexus M on 28 Dec 2023
Hi Yvonne.Thank you for allowing us to host your stay in Oceanside and for taking the time to share your feedback. We are glad to hear you enjoyed your stay with us.