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Reviews of The Americana Hotel

2.5 out of 5
The Americana Hotel
913 Atlantic Avenue, Ocean City, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 491 out of 1000 reviews" "
Rating 8 - Good. 324 out of 1000 reviews" "
Rating 6 - Okay. 116 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Kalyani

Liked: Cleanliness, staff & service, property conditions & facilities
It’s okay for what you pay.
Stayed 2 nights in May 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet ñeed more ice machines
Stayed 1 night in Mar 2024

8/10 Good

VICKI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the property. The location was great. Onsite parking made it easy. The only thing that was not great was how long it took to get hot water.
Stayed 3 nights in May 2024

10/10 Excellent

Celso

Travelled with partner
Place was nice. Family friendly and the staff was extremely helpful.
Stayed 1 night in May 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in May 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful clean beach
Stayed 1 night in Apr 2024

10/10 Excellent

ANITA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Would stay again in the future
Stayed 1 night in Apr 2024

10/10 Excellent

Maurice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the boardwalk
Stayed 2 nights in Apr 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
This is not my first stay. The Americana Hotel is reliably clean and the staff has always been friendly, hence my repeated visits. On this particular occasion I arrived several hours too early and was still given a room; partly due to the season, I'm sure, but also Georgiana (who checked me in) was very kind and accommodating. I noted less than five stars for the area around the property; reason being it's accessible to the public and they can't control the conduct of other people walking by and littering or simply being rude. So it's not really a mark against them, but the problem still exists. I didn't feel unsafe, it's just living in the real world and not a gated compound :) And parking space is extremely limited, which is the case just about anywhere at the beach.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed there for a convention last weekend April 12-14th 2024 and I was amazed how clean and peaceful this hotel was. I really enjoyed my stay here and I’m definitely booking for next years convention. You get a 5 star for me

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Location, on the beach/ boardwalk was nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Great staff.
Stayed 1 night in Apr 2024
Response from Desk Manager on 14 Apr 2024
Hello Lisa, Thank you for taking the time to leave a review! We're thrilled to hear you found our hotel very clean and that our staff provided excellent service. We strive to provide a comfortable and welcoming environment, so your positive feedback lets us know we're on the right track.We hope to welcome you back again soon!

10/10 Excellent

Sammie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dated but very very clean. Staff is great!! Just wished they allowed pets for future visits. Very affordable. Will definitely stay again.
Stayed 1 night in Apr 2024
Response from Desk Manager on 14 Apr 2024
Hello Sammie, Thank you for your honest review! We appreciate you acknowledging our friendly staff and affordability. We understand your point about the decor being a bit dated, and we're always looking for ways to update and improve our facilities.We currently do not allow pets, but we'll definitely take your feedback into consideration. Who knows, maybe furry friends will be welcome in the future!In the meantime, we're glad you'll be staying with us again.Thanks again for choosing us!

8/10 Good

Judy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Staff was very nice & helpful.
Stayed 2 nights in Apr 2024
Response from Desk Manager on 14 Apr 2024
Hello Judy, Thank you for your kind words about our staff! We're glad you enjoyed your stay at our hotel, and we hope to welcome you back soon.

6/10 Okay

AGATINO

Travelled with family and small children
Needs renovation
Stayed 3 nights in Mar 2024
Response from Desk Manager on 2 Apr 2024
Hello Agatino, Thank you for taking the time to share your feedback about your recent stay with us!

8/10 Good

Elvis

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was very polite aand respectful
Stayed 2 nights in Mar 2024
Response from Desk Manager on 26 Mar 2024
Hello Elvis, Thank you for your kind words! We're thrilled to hear that our staff made you feel welcome. We pride ourselves on providing excellent service, and your feedback lets us know we're on the right track.We hope to welcome you back soon!

10/10 Excellent

Sheana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints!! Everything and everyone was lovely and polite.
Stayed 2 nights in Mar 2024
Response from Desk Manager on 26 Mar 2024
Hello Sheana, Thank you for taking the time to leave such a wonderful review! We're delighted to hear you had a fantastic stay and that everything and everyone exceeded your expectations. We appreciate your kind words about our staff, and we look forward to welcoming you back soon.

10/10 Excellent

Drew

Stayed 2 nights in Mar 2024
Response from Desk Manager on 14 Apr 2024
Hello Drew, Thank you for your amazing rating! We look forward to seeing you again soon.

10/10 Excellent

James, south amboy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Desk Manager on 26 Mar 2024
Hello James, Thank you for your great rating! We hope to welcome you back soon.

8/10 Good

kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach front , nice views and only a 4 minute drive to the convention center!
Stayed 2 nights in Mar 2024
Response from Desk Manager on 26 Mar 2024
Hello Kayla, Thank you so much for taking the time to leave a review! We're thrilled to hear you enjoyed our beachfront location and the beautiful views. We're also happy to know that convenient access to the convention center (just a 4-minute drive!) was a plus for you.We hope to welcome you back again soon!

10/10 Excellent

Tracy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and very helpful
Stayed 2 nights in Mar 2024
Response from Desk Manager on 26 Mar 2024
Hello Tracy, Thank you for your kind review! We take pride in our staff's dedication to providing excellent service, so we're delighted to hear they were both friendly and helpful during your stay.Your positive feedback is a great motivation for our team. We hope you had a wonderful experience overall, and look forward to welcoming you back again soon!

10/10 Excellent

Suzanne, Parkville

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Inexpensive, cute little hotel for stopping in Ocean City or passing through! Very easy
Stayed 1 night in Dec 2023
Response from Desk Manager on 26 Mar 2024
Hello Suzanne, Thank you for taking the time to leave such a delightful review! We're so happy to hear that our hotel was a perfect fit for your needs in Ocean City. We appreciate you mentioning that we're easy on the wallet and have a charming atmosphere.We work hard to provide a comfortable and convenient stay for travelers on the go, so your feedback about it being 'very easy' is fantastic to hear!We hope you enjoyed your time in Ocean City and that our hotel made your stay even better. We hope to welcome you back again soon!

8/10 Good

GIOVANNIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Desk Manager on 26 Mar 2024
Hello GIOVANNIE, Thank you for your rating! We hope to see you again soon.

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very clean and friendly. Close to shopping and dining.
Stayed 2 nights in Mar 2024
Response from Desk Manager on 26 Mar 2024
Hello Miguel, Thank you for the fantastic review! We're delighted to hear you found our hotel clean, friendly, and conveniently located near shopping and dining options.We strive to provide a comfortable and welcoming environment for our guests, so your feedback is truly appreciated.We are glad you had a wonderful stay and look forward to welcoming you back again soon!

10/10 Excellent

ado

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and easy check in, feel very comfortable here and will visit again!!!
Stayed 1 night in Mar 2024
Response from Desk Manager on 15 Mar 2024
Hello Ado, We're delighted to hear you had a positive experience with us! Thank you for mentioning the friendly staff and smooth check-in process.We're so glad you enjoyed your stay, and we look forward to your next visit!

10/10 Excellent

Crystal

Stayed 1 night in Mar 2024
Response from Desk Manager on 26 Mar 2024
Hello Crystal, Thank you for your excellent rating! We hope to welcome you back soon.

8/10 Good

Josh

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Desk Manager on 24 Feb 2024
Hello Josh, We appreciate you taking the time to rate your recent experience at our hotel! We hope to have the chance to welcome you back soon.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Desk Manager on 25 Feb 2024
Hello Melissa, Thank you for your rating! We hope to have the chance to welcome you back soon.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Desk Manager on 22 Feb 2024
Hello Wendy, Thank you for your excellent rating! We hope to have the chance to welcome you back soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Desk Manager on 22 Feb 2024
Hello Michael, We appreciate you taking the time to rate your recent experience at our hotel! We hope to welcome you back soon!

10/10 Excellent

Rogel

Travelled with family
Stayed 1 night in Feb 2024
Response from Desk Manager on 16 Feb 2024
Hello Rogel, We appreciate your excellent rating! We hope to welcome you back soon!

8/10 Good

DARWIN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ocean view was amazing and therapeutic. Interested to see how the stay would be in season
Stayed 1 night in Feb 2024
Response from Desk Manager on 12 Feb 2024
Hello Darwin, Thank you for your kind words about the ocean view! We're so glad you found it amazing and therapeutic. We strive to create a relaxing and memorable experience for our guests, and it's wonderful to hear that we succeeded.

10/10 Excellent

Jeffrey

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Desk Manager on 16 Feb 2024
Hello Jeffrey, Thank you for taking the time to rate your recent experience at our hotel. We hope to welcome you back soon!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Stayed 1 night in Feb 2024
Response from Desk Manager on 12 Feb 2024
Hello Jason, Thank you for taking the time to review your recent stay! We hope to welcome you back soon!

10/10 Excellent

Leautry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice for the price and the view of the ocean was beautiful so definitely worth it for a quick day trip and they’re open 24/7 so you can check in whenever which made it super helpful for a busy schedule like mine thank you!
Stayed 1 night in Dec 2023
Response from Desk Manager on 3 Feb 2024
Hello Leautry, Thank you so much for taking the time to leave us a review! We're thrilled to hear that you enjoyed your room and the beautiful ocean view.We understand that flexibility is important, and we're glad we could accommodate your needs.Thank you again for choosing us, and we hope to welcome you back again soon!

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Desk Manager on 15 Jan 2024
Hello Dylan, Thank you for taking the time to rate your recent experience! We hope to welcome you back to our hotel soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New years eve
Very comfortable and clean. Experienced a tv issue, and they immediately resolved it
Stayed 1 night in Dec 2023
Response from Desk Manager on 3 Feb 2024
Hello James, Thank you so much for your kind review! We're delighted to hear you found our accommodations comfortable and clean. It's important to us that our guests feel at ease and relaxed during their stay.We appreciate you bringing the TV issue to our attention. We apologize for any inconvenience it may have caused, and we're glad our team was able to promptly resolve it. Thank you again for choosing us, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

JIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Desk Manager on 6 Jan 2024
Hello Jim, Thank you for your great rating and for choosing our hotel! We hope to welcome you back in the near future.

10/10 Excellent

Darlene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Desk Manager on 6 Jan 2024
Hello Darlene, Thank you for your excellent rating! We hope to welcome you back soon.

2/10 Terrible

Micheal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Desk Manager on 3 Feb 2024
Hello Micheal, Thank you for taking the time to leave us a review, even though it wasn't a positive one. We sincerely apologize that your experience with us fell short of your expectations and earned a rating of only 2 out of 10.We value your feedback and take it very seriously. It helps us identify areas where we can improve and ensure future guests have a better experience. We would greatly appreciate it if you could share more details about what specifically led to your disappointment. This would allow us to understand the issues better and take appropriate action.Thank you again for your feedback. We hope to hear from you soon and have the opportunity to regain your trust in the future.

8/10 Good

Michael

Stayed 3 nights in Dec 2023
Response from Desk Manager on 3 Feb 2024
Hello Michael, Thank you for taking the time to rate your experience at our hotel! We hope to welcome you back again soon!

8/10 Good

Dave

Stayed 3 nights in Dec 2023
Response from Desk Manager on 6 Jan 2024
Hello Dave, We appreciate your rating! We hope to welcome you back in the near future.

8/10 Good

Jawanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay for the price! I think I found my favorite hotel in Ocean City.
Stayed 2 nights in Dec 2023
Response from Desk Manager on 19 Dec 2023
Hello Jawanda, Thank you so much for your kind words! We're thrilled you had an amazing stay and consider us your new favorite hotel in Ocean City. We hope to welcome you back soon!

10/10 Excellent

Kevin

Stayed 2 nights in Nov 2023
Response from Desk Manager on 6 Jan 2024
Hello Kevin, Thank you for taking the time to share your recent experience at our hotel! We hope to have the chance to welcome you back soon.

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Desk Manager on 16 Dec 2023
Hello Faith, Thank you for your excellent rating! We hope you'll consider staying with us again on your next visit to Ocean City!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My beach happy place
My stay was very nice it’s right on the boardwalk and the beach hotel is nice and clean
Beautiful morning sky looking out from my bed drinking my coffee
Stayed 1 night in Dec 2023
Response from Desk Manager on 16 Dec 2023
Hello Theresa, We're so happy to hear you found our hotel clean and comfortable. We take pride in providing a pleasant experience for all our guests.We hope you'll consider staying with us again on your next visit to Ocean City! We'd love to welcome you back.

10/10 Excellent

Ronelle

Travelled with family
Liked: Property conditions & facilities, room comfort
Nice and has a small shallow indoor pool
Front desk was very friend and helpful.
Stayed 2 nights in Dec 2023
Response from Desk Manager on 10 Dec 2023
Hello Ronelle, Thank you for taking the time to share your recent experience at our hotel! We are glad you enjoyed your stay, the staff and the small indoor pool. We hope to have the chance to welcome you back soon.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Desk Manager on 5 Dec 2023
Hello Lisa, Thank you for taking the time to rate your recent experience! We hope to see you again soon!

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel , very clean
everything was amazing , staff was friendly, easy check in . very clean . only thing was our coffee machine wasn’t working but other than that 10/10 !!
Stayed 2 nights in Dec 2023
Response from Desk Manager on 5 Dec 2023
Hello Aaliyah, Thank you so much for taking the time to share your wonderful feedback about your recent stay at our hotel. We are thrilled to hear that you had an overall positive experience and that you found our staff to be friendly and helpful. We are also delighted that you found our check-in process to be easy and that you were impressed with the cleanliness of our hotel.We sincerely apologize for the inconvenience caused by the malfunctioning coffee machine in your room. We take guest feedback very seriously and will address this issue immediately to ensure that it does not happen again. We hope that this minor inconvenience did not detract from your overall enjoyment of your stay.Thank you again for choosing our hotel. We hope to have the pleasure of welcoming you back again soon.