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Reviews of Hilton Garden Inn Oakland / San Leandro

3 out of 5
Hilton Garden Inn Oakland / San Leandro
510 Lewelling Boulevard, San Leandro, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 464 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 115 out of 1000 reviews" "
Rating 4 - Poor. 63 out of 1000 reviews" "
Rating 2 - Terrible. 58 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

irasema

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything came out fine but I called customer service because I lost earrings in the restroom and the lady said she was gonna call come back but I havent received a call
Stayed 1 night in May 2024
Response from Anushya on 21 May 2024
I am extremely disappointed to know we never got back to you. We did not find your earrings , sorry about it. Your feedback is very important to us.

10/10 Excellent

Martin

New staff seems better
Stayed 1 night in May 2024
Response from Anushya on 20 May 2024
Thank you for your better. We are glad to know you enjoyed your stay with us. Looking forward to seeing you again

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area had lots of things nearby which was really convenient.
Stayed 2 nights in May 2024
Response from Hilton Garden Inn on 18 May 2024
Thank you for taking a moment to share your experience. I am happy to hear you found the to your liking. We strive to provide reliable and friendly service that makes your stay better and brighter. and we appreciate your feedback. We hope to welcome you back soon.

2/10 Terrible

Jay

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad
Stayed 1 night in May 2024
Response from Anushya on 15 May 2024
Thank you for your feedback. Please reach out to us directly if you haave any concerns.

2/10 Terrible

Jennifer, Las Vegas

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I arriv scar 9 pm; I was given a room on the ground floor. As I always do, I went to try the window; to my shock the window lock was broken as in fully off and not able to be secured. The ground level window. I went to the front to get another room; they were full. I was going to just leave but they found something a floor up:, the computers were not working and the ‘food’ (chips, rice crispy treats, soda) was closing. The linens in the new room were tired and it was pretty loud from the street outside. Would not stay here again.
Stayed 1 night in Mar 2024
Response from Anushya on 14 May 2024
Hello Jennifer, I am extremely sorry you did not have a great experience with us. Your feedback is important to us and will certainly communicate with our team.

2/10 Terrible

Suzanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Anushya on 14 May 2024
Thank you for your response. Please let me know if we can do anything for you

10/10 Excellent

Guadalupe

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Anushya on 7 May 2024
Thank you for your response. I am glad you enjoyed your stay with us. Looking forward to seeing you again in the near future

6/10 Okay

Arun

Business traveller
Disliked: Property conditions & facilities
Okay hotel, but not in a good area. Parking lot is not well-lit saw 'non-guests' parking in the parking lot at night and wandering near pool area in the morning.
Stayed 4 nights in Apr 2024
Response from Anushya on 6 May 2024
Thank you for your response. Your feedback is important to us

10/10 Excellent

Benton

Stayed 1 night in Apr 2024
Response from Anushya on 20 May 2024
Thank you for your feedback. Looking forward to see you again in the near future

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby reception staff were professional and welcoming.
Stayed 1 night in Apr 2024
Response from Anushya on 22 Apr 2024
Thank you for your feedback. Looking forward to your future stay with us

10/10 Excellent

Kelly Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Xxx
Stayed 1 night in Apr 2024
Response from Anushya on 19 Apr 2024
Thank you for your comments. Looking forward to see you again in the near future

6/10 Okay

Mayra

Stayed 2 nights in Mar 2024
Response from Anushya on 15 Apr 2024
Thank you for your comments. Looking forward to see you again in the near future.

8/10 Good

Markelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
it felt comfortable
Stayed 2 nights in Mar 2024
Response from Maren on 6 Apr 2024
Thank you for your warm feedback. We hope to see you again on your next travel around the area.

6/10 Okay

Marivic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice but we were disappointed to find the mini refrigerator wasn’t working. Other than that the staff were very nice.
Stayed 2 nights in Mar 2024
Response from Anushya on 5 Apr 2024
Sorry about that fridge was not working. Have you had a chance to report at the front desk? Looking forward to see you again in the near future.

4/10 Poor

Elaina

Travelled with partner
Disliked: Amenities
Two front desk clerks with a line for check in. Only one clerk was helping people.
Stayed 1 night in Mar 2024
Response from Maren on 30 Mar 2024
We do apologize for the inconvenience it has caused. Please see to it that we are trying to attend to all of our guests. We hope to see you again soon and meet your expectation that next time.

10/10 Excellent

Cuautemoc, Chula Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Anushya on 26 Mar 2024
Thank you for your comments. We are glad to know you enjoyed your stay with us. Looking forward to seeing you again

10/10 Excellent

Ryan, Long Beach

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice room. The guest service representative was very kind.
Stayed 1 night in Mar 2024
Response from Anushya on 14 Mar 2024
Thank you for your response. Looking forward to see you again in the near future.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Anushya on 14 Mar 2024
Thank you for your comments. Looking forward to see you again in the near future.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Oakland airport. Right off the freeway.
Stayed 1 night in Feb 2024
Response from Anushya on 1 Mar 2024
Thank you for your response. Looking forward to have you in the near future

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly customer service
Stayed 1 night in Feb 2024
Response from Maren - AGM on 25 Feb 2024
Thank you for patronizing our hotel property. We are delighted that you enjoyed your stay with us. We look forward on your next visit.

10/10 Excellent

Alejandro

Stayed 1 night in Feb 2024
Response from Anushya on 21 Mar 2024
Thank you for your response. Looking forward to see you again

2/10 Terrible

Elijah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I’ve ever stayed at
Stayed 2 nights in Feb 2024
Response from Anushya on 21 Feb 2024
I am sorry about your experience you had with us. Please contact the hotel directly if you have any concerns.

2/10 Terrible

HERBERT, Hayward

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Maren - AGM on 25 Feb 2024
Hi Herbert, Thank you for giving your feedback. We would love to hear more information about your previous experience. I reached out to you to know more about your stay. Please do not hesitate to reach out to assist you better.

2/10 Terrible

HERBERT

Disliked: Staff & service, property conditions & facilities
Response from Anushya on 21 Feb 2024
I am sorry you did not have a pleasant experience with us. Please contact us directly if you have any concerns

10/10 Excellent

Tatiana

Stayed 1 night in Feb 2024
Response from Anushya on 21 Feb 2024
Thank you for your response. Looking forward to see you again in the near future.

4/10 Poor

Dave

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
No hot ŵater, room cold. Fŕont desk kept saying that someone woulld come to the room repeatedly.. in three days no òne ever came. Bad service
Stayed 3 nights in Feb 2024
Response from Maren - AGM on 18 Feb 2024
Hi Dave, we do apologize if you have encountered any issues during your stay. We do appreciate and value your feedback and I'd like to ensure you that this matter will not be overlooked. Thank you for bringing this to our attention and despite the inconveniences you've experienced, I hope that you will still consider staying with us in the future.

10/10 Excellent

Both

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in Feb 2024
Response from Maren - AGM on 11 Feb 2024
Thank you for your warm feedback. I will make sure to share this with the team as we continue to deliver our best to provide good experience with our guests. We look forward to your next stay with us.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean lobby, room, quiet, and friendly staff.
Stayed 1 night in Jan 2024
Response from Anushya on 31 Jan 2024
Thank you for sharing your comments. Looking forward to have you in the near future

10/10 Excellent

Raul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Anushya on 31 Jan 2024
Thank you for sharing your comments. Looking forward to have you in the near future

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anushya on 24 Jan 2024
Thank you for your response. Looking forward to see you again in the near future.

8/10 Good

Ophelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t expect much of this hotel but I am impressed how comfortable this place is. Quite area yet close to everything. Breakfast is good. I’ll stay again.
Stayed 1 night in Jan 2024
Response from Maren on 21 Jan 2024
Thank you for the warm response. We look forward in welcoming you back again.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Anushya on 10 Jan 2024
Thank you for your comments. Looking forward to see you again in the near future

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff are wonderful! The location was ideal for my needs and most importantly it felt safe. Shower head did not work properly so the water didn’t come out normally. Tried to adjust it but it was unforgiving. Water pressure is low so the hot water takes time to warm up
Stayed 12 nights in Dec 2023
Response from Anushya on 10 Jan 2024
I am sorry about your experience. We will certainly speak to my team to look into it. Looking forward to see you in the near future

10/10 Excellent

Nadeeja

Stayed 1 night in Dec 2023
Response from Anushya on 10 Jan 2024
Thank you for your comments. Looking forward to see you again in the near future

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Anushya on 10 Jan 2024
Thank you for your experience. Looking forward to see you again in the near future

8/10 Good

Jennifer M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anushya on 3 Jan 2024
Thank you for your response. Looking forward to see you again in the near future

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Anushya on 3 Jan 2024
Thank you for your comments. Looking forward to see you again in the near future

6/10 Okay

Sarah

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff but poor quality for a Hilton hotel
The staff was so friendly and helpful. Elizabeth at the bar/restaurant was absolutely amazing, she was so sweet and quick to take care of her customers. The worst part of my stay was how uncomfortable the bar/restaurant area was since it was so cold. Another guest even commented that they were going to order a steak but decided not to since it would get cold almost immediately. Elizabeth even grabbed a portable heater and set it up near the bar to try and keep the guests from freezing. The hotel room was comfortable except for the fact the bathtub had rust in the bottom of it. I can't say that I was impressed after my stay.
Stayed 2 nights in Dec 2023
Response from Anushya on 20 Dec 2023
Thank you for your comments. It is wonderful to know about our staff who accommodated your needs. I will pass on your appreciation to her. We are working on our AC in the lobby to fix it right away. Looking forward to have you back in the near future

8/10 Good

Sara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice but logging into the wifi was confusing and I was very frustrated and gave up trying to get my iphone on their wifi. Other than that it was as enjoyable a stay as any other.
Stayed 1 night in Dec 2023
Response from Anushya on 18 Dec 2023
We are happy to know you were satisfied with your overall stay. Your comments on the WIFI is taken seriously and will work with our WIFI team diligently.

2/10 Terrible

Merrick

Stayed 1 night in Dec 2023
Response from Anushya on 10 Jan 2024
Thank you for your comments. Looking forward to see you again

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything Was World Class,,,,, With The Exception of The COLD Morning Breakfast. Eggs, Potatoes, Cold Bacon with Lard, and Cold Sausage Unfortunately We’re Paid For, By Third Party Reservations, and NOT Refundable. Hilton is First Class, and Hopefully This is Just a One Time Experience. Once Again,,,,, The Check-In Service By Sidney and His Hotel Staff Was Amazing and The Cleanliness Remarkable !!!
Stayed 1 night in Dec 2023
Response from Anushya on 13 Dec 2023
Thank you for your response. We are happy to know you enjoyed your stay. Our employees hard work are much appreciated. Looking forward to have you back in the near future

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Anushya on 13 Dec 2023
Thank you for your response. Our team is highly appreciative of your business. Looking forward to have you back in the near future.

4/10 Poor

Michael, san leandro

Disliked: Cleanliness, property conditions & facilities
I didn’t like the loud argument that two of the guests had early one morning. The elevators and the floors were dirty tattered and dated. Time to clean and replace
Stayed 2 nights in Dec 2023
Response from Anushya on 7 Dec 2023
Thank you for your comments. I'm sorry you were disappointed with your experience. We will certainly talk with our team. Looking forward to have you in the near future

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Clean, but not comfortable
The hotel and lobby look nice from the outside, however they never answer the phone. Front desk is nice and help once you are there in person. There is a bit of a homeless issue around this location so they lock the doors in the evening where you need a key to get in. The room looked nice, seems clean BUT the walls are paper thin. We could hear and understand every word the room next to use was saying, so we didnt get much sleep. The bathroom was clean with low lighting, my only complaint was the shower heads. They were corroded and the spray was either a mist on one side and a pouring fauct on the other from the head. I wouldn't stay more than a night at this hotel if I needed to stay in the area again.
Stayed 1 night in Dec 2023
Response from Anushya on 6 Dec 2023
Sorry about the inconvenience caused to you. Your comments are taken seriously and will work with our team members to give them a constructive feedback. Looking forward to have you back in the near future.

6/10 Okay

Dave

Liked: Cleanliness
Lighting in room was dim. Not enough towels. Out of tissues. No next day service to the room.
Stayed 2 nights in Nov 2023
Response from Anushya on 29 Nov 2023
Thank you for your comments. Looking forward to have you back in the near future

8/10 Good

Christopher

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
ok
Stayed 1 night in Nov 2023
Response from Anushya on 28 Nov 2023
Thank you for your comments. Looking forward to have you back in the near future

2/10 Terrible

SUE, MONTEREY

Disliked: Staff & service, property conditions & facilities
Went to check in and what they advertised was false. No shuttle and no $5.00 a day parking. Bad area and no security around. Had to find another hotel which we did. The Hilton by Oakland Airport is amazing. Staff was great and gated parking with security.
Stayed 1 night in Nov 2023
Response from Anushya on 24 Nov 2023
Thank you for your response. I apologize for the inconvenience caused to you. We have no shuttle services and we charge 5 per day for parking.

4/10 Poor

nohemi

Travelled with family
Disliked: Cleanliness
None
Response from Anushya on 22 Nov 2023
Thank you for your comments. Looking forward to see you again in the near future

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go for the pool.
Room was good. Coffee maker was missing but didn’t need it. Chose the hotel because of the indoor pool but the water was too cold for use. Had the same issue last time we stayed there so we probably won’t stay again.
Stayed 3 nights in Nov 2023
Response from Anushya on 14 Nov 2023
Thank you for your feedback. I'm extremely sorry to know coffee maker is missing from the room. we will certainly work on your feedback and ensure our team is aware of this. Hope to see you again in the near future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
The Check-in staff, Front desk staff, Housekeeping staff and the restaurant staff were friendly, kind and helpful ensuring that my husband and I have a comfortable stay for five nights. The room was clean, the towels were great, and the water pressure was excellent. However, their air conditioning system somehow turned into heating mode in the middle of the night that made it uncomfortable for us to sleep.
Stayed 5 nights in Oct 2023
Response from Anushya on 30 Oct 2023
Thank you for your feedback. It is certainly a pleasure to know your stay was memorable.Looking forward to see you again in the near future