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Reviews of Grand Camellia

3.5 out of 5
Grand Camellia
14/35 Gajabapura Road, Mahagasthota, Nuwara Eliya

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 20 reviews" "
Rating 8 - Good. 9 out of 20 reviews" "
Rating 6 - Okay. 4 out of 20 reviews" "
Rating 4 - Poor. 2 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

2.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately I can’t give this property a positive rating. The staff were extremely friendly and welcoming and the room was large and clean but it was absolutely freezing, with no proper service for dinner, and the locations is down a beaten track that not even the most adventurous backpackers would want to venture on in the dark
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small hotel with friendly staff. Beautiful views from the hill
Stayed 2 nights in Jan 2019

4/10 Poor

JD, London

Would have liked a better breakfast, awful coffee. Also some confusion with our room when we arrived
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Ranga on 13 Sept 2018
Thanks a lot for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained and clean property. Excellent staff. Great location
Stayed 1 night in Jul 2018
Response from Ranga on 16 Aug 2018
Thanks a lot for the review.

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Visit, will definitely come back again! :)
I stayed at the Grand Camellia in Nov last year and so this is my 2nd time staying there. I feel very comfortable returning to this hotel because of the warmth of the staff and the good condition of the hotel. I am not much into cold weather and the heater fan in the hotel rooms is one of the reasons I find the hotel very suitable for me to bring my friends there. I was right as I had received favorable feedback from my friends too saying it was a good choice for me to select this hotel.
Stayed 1 night in Jul 2018
Response from Ranga on 16 Aug 2018
Thanks a lot for your lovely review. Its a pleasure to host you again. Hope to welcome you back to Grand Camellia.

8/10 Good

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking forward to my next stay
Overall, I am very happy with the hotel. Nice clean comfortable. The heater provided with each room is a great help to keep the room cozy when the temperature drop at night. Perhaps because the hotel is very new, the food and beverage options can be improved. I think this is important as the nearest restaurant is at least 1 or 2 km away and hotel guests who prefer to dine in will greatly appreciate the convenience of having more options to choose from. Had spoken with the manager about this and he promised to take note and work on it. I am certain my next stay at this lovely hotel will be an even better experience. Thanks for a wonderful stay guys!
Stayed 2 nights in Nov 2017
Thanks a lot for your lovely words.... yes we will continue improve on our food options. Looking forward for your next visit.

6/10 Okay

bharat, london

Liked: Staff & service
Value for money
Nice clean hotel. Good value for money. Located at the top of a hill so requires a car for access or if you are energetic you can walk.
Stayed 2 nights in Nov 2017
Response from Rashmika. on 13 Dec 2017
Thanks for your feedback sir.

4/10 Poor

Nick, Colombo

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
2 star hotel
The road leading up to the hotel is terrible. Two vehicles cannot pass and have to drive quite a distance from the main road. Even though there are sign posts showing the direction to the hotel, they are not properly indicated with arrows. Staff were noisy and the reception phone kept ringing late in the evening and early morning. Food was basic. They provide basic accommodation and will not recommend to anyone.
Response from Ranga Dias (Marketing Manager) on 2 May 2017
Dear Sir, Thanks a lot for taking your time out to review us. We are extremely sorry that you have not enjoyed your stay at our hotel. We understand that the road is bit narrow and we cannot do much about that. but its just 200m from the main road. and you get a good view of the lake once you reach the hotel. we have taken note of the points you have mention and will work hard to fix the errors. Thanks again.

8/10 Good

Tracy

Liked: Cleanliness, room comfort
The hotel gave me very mixed vibes. I disliked it when I first arrived. Our room had had its door recently mended and the smell of the wood treatment permiated the room. We went to the dining room to have dinner only to be told our choice would take 45 mins to prepare. Unfortunately the staff had tried to tell us this earlier, but their English is not good and we had not understood. As we got to know the staff they were very friendly and helpful and our initial misunderstandings were forgotten. The hotel is in the process of being improved and the staff are doing their best. Unfortunately I did not like Nuwara Eliya as it was Sri Lankan new year which made it very busy.
Dear Madam, Thanks a lot for reviewing us. we are sorry that you had mix experiences through out your stay. As you have clearly mentioned April New Year time is pretty hectic in Nuwara Eliya. Reason is that during that period lots of locals visit here for their New Year Holidays. We have take note of the points you have mentioned. we will keep working hard to improve the areas you have mentioned. Thanks again. Ranga Dias Marketing Manager.

8/10 Good

Firoze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Nice place, a little inside, decent pricing, needs improvements on the food
Dear Sir/Madam, Thanks a lot for your feedback. We will continue to work hard to improve the food service as you mention. Ranga Dias Marketing Manager

8/10 Good

Satchi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff
As some of the reviews suggest, there are some small things that the hotel is still learning to nail. However overall I really enjoyed my stay here. The beds were really comfortable, the room was really clean and it was a great size. The staff were friendly and we had dinner at the hotel which was really tasty and reasonably priced. This hotel is a little out of town but the staff can arrange a tuk tuk to town for you at a reasonable price. Our room also had a good view over Lake Gregory which was nice. Only negative was that it was sometimes confusing as the restaurant for breakfast/dinner was on the second floor but both times we had to go down to the ground to find someone as no staff were there. However once we found them, they were very attentative. Overall a really good place to stay.
Dear Sir/Madam, Thanks a lot for your feedback on us. We are glade that you have enjoyed the stay with us. As you have mention we are trying hard to overcome the small errors you have mention. Their for your words are really motivating for us. Ranga Dias Marketing Manager

10/10 Excellent

Lance, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, very updated for Sri Lankan standards. Very kind staff. Large room.

10/10 Excellent

Suraweera, Kotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely worth for the cost.
Staff was very helpful and eastern type breakfast was very delicious . Rooms and bathrooms are very clear and comfort. The hotel is bit away from the town but its really worth for the cost and newly built hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Ranga D on 26 Jul 2019
Thanks a lot for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Mysigt, rent och enkelt hotellt
Mysigt och fräscht hotell med fin utsikt över staden. Dock verkade personalen inte särskilt rutinerade och lobbyn gav en vardagsrums känsla.
Response from Ranga Dias (Marketing Manager) on 2 May 2017
Dear Sir/Madam, Thanks a lot for reviewing the hotel. We will continue to work hard to over come the small errors you have mention. and we will look in to staff issues you have mention. Thanks again for your kind words.

6/10 Okay

Emma

Disliked: Cleanliness
Thanks a lot for your feedback. Ranga Dias Marketing Manager.

8/10 Good

giorgio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel nuovo camere grandi ottimo rapporto q/p
Rimane in posizione collinare appartata con veduta campestre,a circa 40minuti a piedi dal centro.Nuovo, aperto da 5 mesi.Ottimo rapporto qualità/prezzo.Camera e bagno molto grandi,dotato di ristorante che abitualmente serve in camera . Struttura predisposta per clientela mussulmana ,specie per coloro che portano il burka vedi la grandezza della camera ed il tavolo con sedie proprio da mangiare.Le donne con burka hanno problemi a mangiare in luoghi pubblici

6/10 Okay

Mathieu

Liked: Cleanliness
Moyen
Moyen. Froid dans l chambre, chauffage bruyant (pas possible de dormir avec). Cher pour ce que c'est.