Title: Jumbaktas Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Jumbaktas Hotel Hotel in Astana with free breakfast and fitness centre ## Photo gallery for Jumbaktas Hotel ![Body treatments, body scrubs, facials, manicures and pedicures - Jumbaktas Hotel (Astana)](https://images.trvl-media.com/lodging/5000000/4920000/4913700/4913626/99a8f185.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/01d9a498-c578-4c5f-969d-b26a24aef16f-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Breakfast, lunch, dinner served; local cuisine - Jumbaktas Hotel (Astana)](https://images.trvl-media.com/lodging/5000000/4920000/4913700/4913626/a7a42d1c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool - Jumbaktas Hotel (Astana)](https://images.trvl-media.com/lodging/5000000/4920000/4913700/4913626/9052a4bd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior entrance - Jumbaktas Hotel (Astana)](https://images.trvl-media.com/lodging/5000000/4920000/4913700/4913626/8cea5977.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Take advantage of a free breakfast buffet, a coffee shop/cafe and dry cleaning/laundry services at Jumbaktas Hotel. For some rest and relaxation, visit the steam room, and indulge in a facial, a body treatment or a manicure/pedicure. The on-site local cuisine restaurant, Jumbaktas, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a gym. ## Reviews 8.2 Very good ## Popular amenities - Pool - Breakfast included - Spa - Parking included - Free Wi-Fi - Restaurant ## Room options ### Check availability for these dates Tonight [Dec 27 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=4913626&PinnedHotelID=4913626&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=4913626&PinnedHotelID=4913626&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 28 - Dec 29](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=4913626&PinnedHotelID=4913626&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=4913626&PinnedHotelID=4913626&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=4913626&PinnedHotelID=4913626&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=4913626&PinnedHotelID=4913626&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=4913626&PinnedHotelID=4913626&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=4913626&PinnedHotelID=4913626&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ### View all photos for Standard Double Room ![Standard Double Room | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4920000/4913700/4913626/d92f3bf1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 8.8 Excellent 3 reviews ### Highlights Soundproofed Air conditioning Heating LCD TV Hypo-allergenic bedding Premium bedding Private bathroom Bathrobes - 269 sq ft - City view - Sleeps 2 - 1 Double Bed OR 2 Single Beds ### View all photos for Business Room, 1 Queen Bed, City View ![Business Room, 1 Queen Bed, City View | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4920000/4913700/4913626/ccd63e1f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Business Room, 1 Queen Bed, City View 9.4 Exceptional 3 reviews ### Highlights Soundproofed Air conditioning Heating Free rollaway/extra beds LCD TV Hypo-allergenic bedding Premium bedding Private bathroom - 387 sq ft - City view - Sleeps 2 - 1 Queen Bed ### View all photos for Suite ![Suite | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4920000/4913700/4913626/088d0151.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite ### Highlights Separate sitting area Soundproofed Air conditioning Heating Free cots/infant beds LCD TV Hypo-allergenic bedding Sofa bed - single - 645 sq ft - City view - Sleeps 1 - 1 Double Bed ### View all photos for Family Room ![Family Room | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4920000/4913700/4913626/b92c10b7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room 10.0 Exceptional 1 review ### Highlights Lanai Separate sitting area Soundproofed Air conditioning Heating Free cots/infant beds LCD TV Hypo-allergenic bedding - 797 sq ft - 2 bedrooms - City view - Sleeps 4 - 2 Double Beds ### View all photos for Presidential Suite ![Presidential Suite | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4920000/4913700/4913626/4b74b739.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite ### Highlights Separate sitting area Soundproofed Air conditioning Heating Free cots/infant beds Kitchen LCD TV Hypo-allergenic bedding - 3228 sq ft - 2 bedrooms - City view - Sleeps 4 - 2 King Beds ### View all photos for Standard Twin Room ![Standard Twin Room | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4920000/4913700/4913626/094a48bb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room 8.0 Very good 1 review ### Highlights Soundproofed Air conditioning Heating LCD TV Hypo-allergenic bedding Premium bedding Private bathroom Bathrobes - 269 sq ft - City view - Sleeps 2 - 2 Single Beds ### View all photos for Superior Double Room ![Superior Double Room | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4920000/4913700/4913626/fa1120de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Soundproofed Air conditioning Heating LCD TV Hypo-allergenic bedding Premium bedding Private bathroom Bathrobes - 388 sq ft - City view - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Double Room ![Deluxe Double Room | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/5000000/4920000/4913700/4913626/d7feab92.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Soundproofed Air conditioning Heating Free cots/infant beds LCD TV Hypo-allergenic bedding Premium bedding Private bathroom - 646 sq ft - City view - Sleeps 3 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNur-Sultan-Hotels-Jumbaktas-Hotel.h4913626.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNur-Sultan-Hotels-Jumbaktas-Hotel.h4913626.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.13699%2C71.41719&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=f4QE4ZeZVuedB5gY5iR5zEKwyBA=) ul. Karasakal Erimbetov, 65, Astana, 010000 #### What's nearby - Mega Astana Shopping Centre \- 12 min walk \- 0.7 miles - Khan Shatyr \- 12 min walk \- 0.7 miles - Korme Exhibition Complex \- 12 min walk \- 0.7 miles - Kazakhstan Ministry of Foreign Affairs \- 16 min walk \- 0.9 miles - Bayterek Tower \- 19 min walk \- 1.0 mile #### Getting around - Astana Railway Station - 22 min drive - Astana (NQZ-Nursultan Nazarbayev Intl.) - 25 min drive #### Restaurants - ‪Jumbaktas - ‬1 min walk - ‪London Paris - ‬3 min walk - ‪Salone del Gusto - ‬4 min walk - ‪Restobar 6/45 - ‬8 min walk - ‪KFC - ‬7 min walk ## About this property ### Jumbaktas Hotel Upscale hotel located in Yesil District Take advantage of a free breakfast buffet, a coffee shop/cafe and dry cleaning/laundry services at Jumbaktas Hotel. For some rest and relaxation, visit the steam room, and indulge in a facial, a body treatment or a manicure/pedicure. The on-site local cuisine restaurant, Jumbaktas, offers breakfast, lunch and dinner. In addition to a bar and a gym, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - An indoor pool - Free self-parking - A round-trip airport shuttle (surcharge), express check-out and express check-in - Luggage storage, tour/ticket information and a 24-hour front desk Room features All 60 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as air conditioning and bathrobes. Extra amenities include: - Bathrooms with baths or showers and free toiletries - 42-inch LCD TVs with cable channels - Heating, daily housekeeping and desks ## Similar properties ![Rooftop terrace](https://images.trvl-media.com/lodging/25000000/24900000/24895500/24895464/w4000h2728x0y4-b151ea9d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aisha Bibi Hotel & Spa Yesil District - Pool - Kitchen - Parking included - Free Wi-Fi 9.6 Exceptional 26 reviews £62 includes taxes & fees 5 Jan - 6 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=24895464&PinnedHotelID=24895464&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast ](https://images.trvl-media.com/lodging/6000000/5400000/5396500/5396404/e8b013c6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kazzhol Hotel Astana Almaty District - Pool - Breakfast included - Parking included - Free Wi-Fi 8.8 Excellent 53 reviews £63 includes taxes & fees 30 Dec - 31 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-30&endDate=2025-12-31&selected=5396404&PinnedHotelID=5396404&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/20000000/19340000/19334100/19334036/a9596e61.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Plus Astana Yesil District - 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29 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=37327510&PinnedHotelID=37327510&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/34000000/33990000/33981300/33981231/13d6e4d5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Union Plaza Yesil District - Breakfast included - Parking included - Free Wi-Fi - Restaurant 8.4 Very good 12 reviews £22 includes taxes & fees 26 Jan - 27 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=33981231&PinnedHotelID=33981231&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Area shuttle (surcharge) - Train station pick-up shuttle (surcharge) - Free self parking on site - Limited on-site self parking ### Food and drink - Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends - A bar/lounge - A coffee shop/cafe - A restaurant ### Restaurants on site - Jumbaktas ### Things to do - Billiards/pool table - Gym - Indoor pool - Steam room ### Family friendly - Indoor pool - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - 3,014 square feet of conference space - Business centre - Meeting room ### Spa - Body scrubs - Facials - Manicures/pedicures ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Area rugs in room - Lift ### More - 1 building - 9 floors - Built in 2011 - Designated smoking areas - Reception hall - Traditional architecture ## Room amenities ### Bedroom - Hypo-allergenic bedding - Premium bedding ### Bathroom - Bathtub or shower - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - 42-inch LCD TV with cable channels ### Food and drink - 24-hour room service - Free bottled water - Minibar ### More - Air conditioning - Desk - Free local calls - Heating - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 5:30 AM Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for KZT 8000.0 per day. ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: KZT 8000 per person (one-way) - Rollaway bed fee: KZT 8000.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. No pets and no service animals are allowed at this property ### Property is also known as Jumbaktas Jumbaktas Astana Jumbaktas Hotel Jumbaktas Hotel Astana Jumbaktas Nur-Sultan Hotel Jumbaktas Hotel Nur-Sultan Jumbaktas Hotel Jumbaktas Hotel Nur-Sultan Jumbaktas Hotel Hotel Jumbaktas Hotel Nur-Sultan Jumbaktas Nur-Sultan Jumbaktas Hotel Jumbaktas Hotel Nur-Sultan Nur-Sultan Jumbaktas Hotel Hotel Hotel Jumbaktas Hotel Jumbaktas Hotel Nur-Sultan Jumbaktas Nur-Sultan Hotel Jumbaktas Hotel Nur-Sultan Nur-Sultan Jumbaktas Hotel Hotel Jumbaktas Hotel Jumbaktas Hotel Jumbaktas Hotel Hotel Jumbaktas Hotel Astana Jumbaktas Hotel Hotel Astana ## Frequently asked questions ### Does Jumbaktas Hotel have a pool? ### Is Jumbaktas Hotel pet-friendly? ### How much is parking at Jumbaktas Hotel? ### What time is check-in at Jumbaktas Hotel? ### What time is check-out at Jumbaktas Hotel? ### Does Jumbaktas Hotel provide a shuttle to the airport? ### Where is Jumbaktas Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Jumbaktas Hotel Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 7.6 Location ### 8.4 Staff & service ### 7.8 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 23 8 - Good 20 6 - Okay 9 4 - Poor 2 2 - Terrible 2 ## Reviews ### 8/10 Good #### peeter 25 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Liked it Liked the free parking option just next to hotel. liked basically everything. SPA is good option, even the rules were a bit strict and strange. Never tried restaurant as it was even booked for some event or just closed. Downstairs pub was good, though. Overall: great option in very good location actually. ##### peeter Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Christopher 5 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Airport shuttle worked as planned, ideal arriving in a city I didn't know in the middle of the night. £13\. Nothing to dislike, it's a big and spread out city so it's long walks, or very cheap taxis ##### Christopher Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Dinh Quang 10 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort All good ##### Dinh Quang Stayed 1 night in Aug 2025 ### 8/10 Good #### Pekka 11 Sept 2022 Liked: Property conditions & facilities, room comfort #### My usual hotel in astana Nice hotel with good location and friendly staff. As regular client I would expect to have room with different view as opposite wall ;) ##### Pekka Stayed 1 night in Sep 2022 ### 8/10 Good #### Alexander 12 Dec 2023 Liked: Staff & service, property conditions & facilities, room comfort #### astana winter It is ok but poor room service. ##### Alexander Stayed 5 nights in Dec 2023 ### 10/10 Excellent #### Natalia 22 Jan 2023 Liked: Cleanliness, staff & service, property conditions & facilities Everything is good. ##### Natalia Stayed 2 nights in Jan 2023 ### 2/10 Terrible #### May 26 Aug 2025 Disliked: Staff & service, property conditions & facilities The hotel rooms are spacious and generally comfortable. However, communication can be quite challenging as the staff do not speak English, which makes it difficult for international guests. Housekeeping is only available upon request and usually takes place quite late in the afternoon (after 4 pm). Even then, the service is limited to providing fresh towels, and other essentials such as soap need to be specifically requested. During our three-night stay, the bed sheets were not changed. The breakfast buffet was also below expectations. Although it is advertised until 10:00 am, items were cleared away before that time, even while guests were still dining. On one occasion, I asked for another cup of tea just before 10:00 am but was told service had ended. On a positive note, the hotel’s location is very convenient. However, due to the service shortcomings, I would likely consider other options if visiting Astana again. ##### May Stayed 3 nights in Aug 2025 ### 6/10 Okay #### Oleg 15 Aug 2023 The AC in the room was not working all of 4 days I stayed in this hotel. The sauna, swimming pool and fitness center are very good ##### Oleg Stayed 4 nights in Aug 2023 ### 8/10 Good #### alain 14 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### yes but... alltogether it was a good stay. the room was big, the bed was comfortable and the staff at the reception desk very helpful. two comments though : I landed in Astana at 4 am and I asked the hotel whether I could check in earlier and pay - their only answer was " your booking allows you to check in at 2 pm - " well, I knew that already and I clearly indicated I was prepared to pay for the additional half day - they never answered. so I had to find an emergency solution when I landed at 4 am - I managed with my family but the hotel answer was clearly not professional. then, I booked this particular hotel because it had a swimming pool. However, to access the pool, you need to pay an additional 15 euros (10 000 tenge)! it is very expensive so I did not do it and I could never swim. the marketign is somehow..not correct I think. so, it was OK but I will not go again under the same conditions. ##### alain Stayed 7 nights in Aug 2025 ### 8/10 Good #### Oleg 4 Sept 2022 Liked: Cleanliness, amenities, property conditions & facilities The location is good. There are a lot of dining options around. The hotel is clean. The amenities are great. The only thing- after the first night I went to breakfast at 7 am and it was not ready till 7.30 am. The person who organized the breakfast either was late to his job or some other problems. Because of this I was late to my meetings in the city 3 hours drive away. ##### Oleg Stayed 3 nights in Aug 2022 ### 8/10 Good #### Katherine 27 Jun 2023 Liked: Cleanliness, property conditions & facilities, room comfort #### Good, not great. Stayed a week, choose this property for its proximity to my work site. Room was large, clean and comfortable. Staff were mildly helpful, very little English spoken but genuinely attempted to see to needs when they could. Room was VERY quiet given that it overlooked a busy street with many honking motorists. AC only worked some of the time. ##### Katherine Stayed 7 nights in Jun 2023 ### 10/10 Excellent #### karen 24 Dec 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### extra My flight arrived at6am and I went to the hotel. Although my room was not available yet they allowed me to stay in the lobby and gave me the free breakfast for that day. When a room opened up at 11am they gave it to me and it was an upgrated room at my regular rate. ##### karen ### 6/10 Okay #### Jacek 13 Jan 2024 Liked: Staff & service Disliked: Amenities, property conditions & facilities The promised city view turned out to be a view on a wall. Wifi was spotty and restricted, The swimming pool was available for 10000 tenge. Breakfast buffet was basic and not really delicious or nutritious consisting of porridge, sausages, mushrooms, chicken wings, and a limited choice of vegetables. ##### Jacek Stayed 2 nights in Jan 2024 ### 2/10 Terrible #### Alyona 11 Aug 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities We were extremely unhappy with our stay here. 1\. It was cold in the room and we couldn’t use the heater, because it doesn’t work during summer time. Reception doesn’t have clue about it, and they were just telling us turn on AC for heat and wait 10 mins. 2\. On the reception in the evening there was a random drunk person from the street. There are no any security there. 3\. In the hotel restaurant they did not remember the whole order… We were waiting until we asked, and they were like.. “Did you order fish??”.. Of course, after waiting for an hour for the fish, we just decided to cancel it. That was the worst experience in the luxury hotel we had. Honestly, I do not understand why this hotel considered as luxury… I do not recommend anyone to stay here. ##### Alyona Stayed 1 night in Aug 2024 ### 4/10 Poor #### Megan 16 Apr 2023 Liked: Property conditions & facilities Disliked: Staff & service The hotel is beautiful and perfectly located, however the staff leaves a lot to be desired. I booked this hotel for the free pool access only to find out that it costs extra unless you are in a “business” room. This was not advertised and I had to get Expedia involved. It does not look like the hotel has updated this tidbit. Another lack of professionalism displayed was housekeeping coming into my room without knocking. I was about to leave within 10 minutes and figured I should jump into the shower. When I came out, (in only a towel), I saw my door wide open, requiring me to go out into the hallway to close it. I then saw that there were two women fiddling around in my mini bar. I am not sure how they did not hear the shower running when they entered, but regardless, instead of excusing themselves for the misunderstanding, (which would have been completely excusable), they just looked at me and kept working as if I was in the way! I had to yell at them multiple times to get out until they finally got the hint. When I returned that night (after having put the “make up my room” sign on the door, I noticed that they did not replace my towels that I had left on the floor for replacement. I unfortunately did not notice this until I was coming out of the shower and saw dirt on my towel as I was drying off. The bed was haphazardly put back together by just draping the comforter on top of the bed. Pillows were left on a chair. Location is great, staff is appalling. ##### Megan ### 10/10 Excellent #### Thomas 30 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Gut ##### Thomas Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### Heinz 9 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfekte Wahl Das Jumbaktas liegt so Zentral, so dass das Zentrum mit den Sehenswürdigkeiten leicht zu Fuss machbar ist. Sehr schönes Ambiente im Hotel und ein wunderbar, bequemes Bett, um gut zu schlafen. Das Personal ist sehr freundlich und hilfsbereit. Das Frühstückbuffet bietet ein breites Angebot. ##### Heinz Stayed 6 nights in Aug 2024 ### 8/10 Good #### Pekka 18 Mar 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Usually Jumbaktas when in Astana Te hotle has good location, and very spacious rooms. Everything is ok, and the staff is friendly. Breakfast also ok, but keeping food warm seems to be eternal challenge, and little more selection in juices would be a plus. ##### Pekka Stayed 2 nights in Mar 2022 ### 10/10 Excellent #### Akzhanay 13 Aug 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent stay It was an amazing stay. Quiet and clean place, hospitable people, excellent amenities, stuff went above and beyond. Definitely would recommend everybody to stay there! ##### Akzhanay Stayed 3 nights in Aug 2021 ### 8/10 Good #### Daniel 1 May 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Leisure Astana Friendly and helpful staff, nice location for a stay, the Spa is not free and not directly in the hotel, price is quite expensive for going there.. ##### Daniel Stayed 1 night in Apr 2021 ### 6/10 Okay #### Verified traveller 9 Apr 2021 Liked: Cleanliness, staff & service Past its best. Intermittent WiFi. Good if you can get a deal but better places available. ##### Verified traveller Stayed 4 nights in Apr 2021 ### 10/10 Excellent #### Verified traveller 21 Oct 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The gym is very good. Great restaurants nearby- Italian, Asian, German ##### Verified traveller Stayed 2 nights in Oct 2019 ### 6/10 Okay #### Verified traveller 23 Sept 2019 Liked: Property conditions & facilities, room comfort 다른 카드로 결제되지 않아서 불편했다. 호텔에서 결제라고 선택하고 갔음에도 불구하고 ##### Verified traveller Stayed 3 nights in Sep 2019 ### 8/10 Good #### KEHSIUNG 17 Jun 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very good staff service and location, breakfast can be improved ##### KEHSIUNG Stayed 2 nights in Jun 2019 ### 6/10 Okay #### Verified traveller 8 Oct 2018 Disliked: Property conditions & facilities, room comfort #### Old expensive Old interior...... expensive...... But spa is very good. 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