Title: Diplomat Hotel & Business Center Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=602528&destination=Astana%2C+Kazakhstan&selected=2233436&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Diplomat Hotel & Business Center Guests find peaceful moments at the indoor pool while children enjoy their dedicated play area at this business-friendly hotel in Yesil District ## Photo gallery for Diplomat Hotel & Business Center ![Terrace/patio - Diplomat Hotel & Business Center (Astana)](https://images.trvl-media.com/lodging/3000000/2240000/2233500/2233436/c5f810ed.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/2f8bcd2b-7d7c-4d7a-bae8-db2ee65cdf35-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Indoor pool - Diplomat Hotel & Business Center (Astana)](https://images.trvl-media.com/lodging/3000000/2240000/2233500/2233436/5987e8d1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Senior Suite | Minibar, in-room safe, desk, blackout curtains - Diplomat Hotel & Business Center (Astana)](https://images.trvl-media.com/lodging/3000000/2240000/2233500/2233436/12040796.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sauna, hot tub, steam room, Turkish bath/hammam, body treatments - Diplomat Hotel & Business Center (Astana)](https://images.trvl-media.com/lodging/3000000/2240000/2233500/2233436/f3237ec0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies In Yesil District, the Diplomat Hotel & Business Center offers upscale comfort with practical amenities. Travelers can sip drinks at the poolside bar, grab coffee at the café, dine at two international restaurants, or book treatments at Bali SPA for post-meeting relaxation. ## Reviews 7.6 Good ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning ## Room options ### Check availability for these dates Tonight [Mar 18 - Mar 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=2233436&PinnedHotelID=2233436&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-18&endDate=2026-03-19&selected=2233436&PinnedHotelID=2233436&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 19 - Mar 20](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=2233436&PinnedHotelID=2233436&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=2233436&PinnedHotelID=2233436&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 20 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=2233436&PinnedHotelID=2233436&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=2233436&PinnedHotelID=2233436&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=2233436&PinnedHotelID=2233436&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=2233436&PinnedHotelID=2233436&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 12 of 12 rooms ### View all photos for Standard Room, City View ![Standard Room, City View | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2240000/2233500/2233436/59f26ead.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, City View - City view - 344 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Single Beds ![Standard Room, 2 Single Beds | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2240000/2233500/2233436/59fdac12.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Single Beds - 366 sq ft - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Presidential Suite ![Presidential Suite | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2240000/2233500/2233436/943639d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite - City view - 1206 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### View all photos for Standard Room ![Standard Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2240000/2233500/2233436/340c03ef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room - 366 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Junior Suite ![Junior Suite | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2240000/2233500/2233436/6730d647.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - City view - 624 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Senior Suite ![Senior Suite | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2240000/2233500/2233436/98aaaa03.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Senior Suite - City view - 1055 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ### Junior Suite - Sleeps 3 ### Presidential Suite - Sleeps 3 ### View all photos for Standard Double Room with City View ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2240000/2233500/2233436/90b954c7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room with City View - Sleeps 2 ### View all photos for Standard Twin Room with City View ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2240000/2233500/2233436/da72dd44.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room with City View - Sleeps 2 ### View all photos for Standard Double Room with Bayterek View ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2240000/2233500/2233436/5e60fbae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room with Bayterek View - Sleeps 2 ### View all photos for Senior Suite ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/3000000/2240000/2233500/2233436/f1703cca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Senior Suite - Sleeps 3 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNur-Sultan-Hotels-Diplomat-Hotel-Business-Center.h2233436.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNur-Sultan-Hotels-Diplomat-Hotel-Business-Center.h2233436.Hotel-Information) ## About the area Located in Yesil District, a neighbourhood in Astana, Diplomat Hotel & Business Center is in a shopping district and near the airport. Kazakhstan Central Concert Hall and Schoolchildren's Palace are cultural highlights, and some of the area's attractions include Ailand and Ailand Ferris Wheel. Travelling with kids? Consider President's Culture Centre, or check out an event or a game at Saryarka Velodrome. [Visit our Astana travel guide](https://www.expedia.co.uk/Astana.dx602528) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.13142%2C71.42867&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=WKVXbKQK94p-dU0QMTPbi_Ov1aA=) 29/1, D. Kunayev Street, Astana, 010000 ### What's nearby - ![The Bayterek dressed in green and pink](https://images.trvl-media.com/place/602528/0ff6e4c6-fc7f-4fb0-86b4-47f5fe712fcc.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Bayterek Tower 5 min walk \- 0.3 miles - Kazakhstan Ministry of Foreign Affairs 2 min walk \- 0.1 miles - Keruen 5 min walk \- 0.3 miles - Korme Exhibition Complex 7 min walk \- 0.4 miles - Kazakhstan Central Concert Hall 17 min walk \- 0.9 miles ### Getting around - Astana Railway Station 25 min drive - Astana (NQZ-Nursultan Nazarbayev Intl.) 38 min drive ### Restaurants - Көкtem 6 min walk - Sadu 12 min walk - Sandyq 11 min walk - Korizza 10 min walk - La Bottega 12 min walk ## About this property ### Diplomat Hotel & Business Center Upscale family-friendly hotel located in Yesil District A poolside bar, a terrace and a coffee shop/cafe are just a few of the amenities provided at Diplomat Hotel & Business Center. Treat yourself to a Swedish massage, a body treatment or a facial at Bali SPA, the on-site spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and 3 bars. You'll also enjoy the following perks during your stay: - An indoor pool and a children's pool - Free self-parking and extended parking - Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and babysitting (surcharge) - Massage treatment rooms, luggage storage and a gift shop Room features All 77 rooms have comforts such as 24-hour room service and air conditioning, in addition to perks such as late-night room service and free WiFi. Other conveniences in all rooms include: - Free toiletries and hairdryers - 36-inch flat-screen TVs with cable channels - Fridges, childcare services and electric kettles ## Similar properties ![Free daily full breakfast ](https://images.trvl-media.com/lodging/20000000/19340000/19334100/19334036/3fe95231.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Plus Astana Yesil District - Breakfast included - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 207 reviews £68 includes taxes & fees 31 Mar - 1 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=19334036&PinnedHotelID=19334036&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/5000000/4920000/4913700/4913626/9052a4bd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Jumbaktas Hotel Yesil District - Pool - Breakfast included - Spa - Parking included 8.2 Very good 57 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=4913626&PinnedHotelID=4913626&HadPinnedHotel=true®ionId=-1&adults=2) ![Deep-tissue massages, sports massages, 1 treatment room, massages](https://images.trvl-media.com/lodging/96000000/95040000/95036100/95036002/35e7b59d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Premier Inn Almaty District - 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5 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=5396404&PinnedHotelID=5396404&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/21000000/20060000/20051900/20051843/d8ab9e1f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hampton by Hilton Astana Triumphal Arch Yesil District - Breakfast included - Parking included - Free Wi-Fi - Restaurant 9.0 Wonderful 70 reviews £63 includes taxes & fees 25 Mar - 26 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=20051843&PinnedHotelID=20051843&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden view](https://images.trvl-media.com/lodging/119000000/118900000/118896200/118896120/94816570.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Oasis apartments near Botanic Garden Yesil District - Kitchen - Washing machine - Dryer - Pet-friendly 8.0 Very good 2 reviews £29 includes taxes & fees 19 Mar - 20 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-19&endDate=2026-03-20&selected=118896120&PinnedHotelID=118896120&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=2233436&PinnedHotelID=2233436&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=2233436,19334036,4913626,95036002,19677819) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Return airport shuttle (surcharge) from 10:00 AM to midnight - Train station pick-up shuttle (surcharge) - Free extended parking on site - Limited on-site self parking ### Food and drink - Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: KZT 6,000 for adults and KZT 5,995 for children - 2 restaurants - 3 bars/lounges - A coffee shop/cafe - A poolside bar - Coffee and tea in common areas ### Restaurants on site - DIP Lounge - El Gaucho - Fresh Bar - La Terrazza - Lobby Bar ### Things to do - Children's pool - Full-service spa - Gym - Indoor pool - Karaoke - Piano - Sauna - Steam room - TV in common areas ### Family friendly - Children's pool - In-room babysitting - In-room refrigerator - Indoor pool - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Computer station - Conference centre (721 square foot of space) ### Outdoors - Terrace ### Full-service spa - 5 treatment rooms - Body scrubs - Body wraps - Detox wraps - Facials - Hot tub - Hydrotherapy - Manicures/pedicures - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages - Thai massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Lift ### More - 1 building - 21 floors - Banquet hall - Built in 2008 - Smoke-free property - Traditional architecture ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 36-inch flat-screen TV with cable channels ### Food and drink - 24-hour room service - Electric kettle - Free bottled water - Minibar - Refrigerator ### More - Air conditioning - Desk - Heating - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Early check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability Late check-out fee: 50 per cent of room rate ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 13 years, can stay for free if using existing beds when occupying the parent or guardian's room Children aged 3 and younger eat free breakfast Rollaway/extra beds are available for KZT 10000.0 per day. ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately KZT 6000 for adults and from KZT 5995 for children - Airport shuttle fee: KZT 12000 per vehicle (one-way, maximum occupancy 3) - Late check-out fee: 50 per cent of room rate (subject to availability) - Rollaway bed fee: KZT 10000.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards and cash If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself. Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Children under 16 years old are not allowed in the spa without adult supervision ### Property is also known as Diplomat Business Center Diplomat Business Center Astana Hotel Diplomat & Business Center Hotel Diplomat & Business Center Astana Diplomat Hotel Business Center Astana Diplomat Hotel Business Center Diplomat Hotel Business Center Nur-Sultan Diplomat Business Center Nur-Sultan Diplomat Business Center Hotel Diplomat Hotel & Business Center Nur-Sultan Nur-Sultan Diplomat Hotel & Business Center Hotel Hotel Diplomat Hotel & Business Center Diplomat Hotel & Business Center Nur-Sultan Hotel Diplomat Business Center Diplomat Hotel Business Center Nur-Sultan Diplomat Hotel Business Center Diplomat Business Center Nur-Sultan Diplomat Business Center Hotel Diplomat Hotel & Business Center Nur-Sultan Nur-Sultan Diplomat Hotel & Business Center Hotel Hotel Diplomat Hotel & Business Center Diplomat Hotel & Business Center Nur-Sultan Hotel Diplomat Business Center Hotel Diplomat Hotel & Business Center Nur-Sultan Nur-Sultan Diplomat Hotel & Business Center Hotel Diplomat Hotel & Business Center Nur-Sultan Diplomat Business Center Nur-Sultan Diplomat Hotel Business Center Hotel Diplomat Hotel & Business Center Diplomat Hotel Business Center Nur-Sultan Diplomat Business Center Hotel Diplomat Business Center ## Frequently asked questions ### Does Diplomat Hotel & Business Center have a pool? ### Is Diplomat Hotel & Business Center pet-friendly? ### How much is parking at Diplomat Hotel & Business Center? ### What time is check-in at Diplomat Hotel & Business Center? ### What time is check-out at Diplomat Hotel & Business Center? ### Does Diplomat Hotel & Business Center provide a shuttle to the airport? ### Where is Diplomat Hotel & Business Center located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Diplomat Hotel & Business Center Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 9.0 Location ### 7.6 Staff & service ### 7.4 Property conditions & facilities 10 - Excellent 23 8 - Good 57 6 - Okay 19 4 - Poor 9 2 - Terrible 4 ## Reviews Verified ### 10/10 Excellent #### Timerlan 14 Sept 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Дипломат Отличный отель за свои деньги.. номер просторный...ну если пытаться докопаться, то напишу - телевизор устаревший ##### Timerlan Stayed 1 night in Sep 2021 Verified ### 6/10 Okay #### Graham 28 Oct 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Night in Nur-Sultan Hotel is centrally located in Nur-Sultan with easy access to many of sightseeing Nur-Sultan has to offer. This hotel is good value for money, recommendIng this hotel For a short stay ##### Graham Stayed 1 night in Oct 2020 Verified ### 10/10 Excellent #### Verified traveller 2 Jun 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice and quiet but I am here at the coronavirus time :) ##### Verified traveller Stayed 1 night in Jun 2020 Verified ### 4/10 Poor #### InternationalCo 1 Mar 2020 Disliked: Cleanliness, staff & service Did like: central location did not like: poor service, access key to the room have to be re-magnetized every day, cleaning is sometimes skipped, conversation in English is very difficult. ##### InternationalCo Stayed 8 nights in Feb 2020 Verified ### 6/10 Okay #### Alexander 14 Dec 2019 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities They didn’t want to give me a receipt, even though I paid for my stay directly. Also, for some reason, the cleaning lady threw away my toothbrush and razor, and she denied it later. ##### Alexander Stayed 2 nights in Dec 2019 Verified ### 8/10 Good #### Adenepami 14 Aug 2019 Liked: Cleanliness, amenities 眺めは客室で大きく差がある ##### Adenepami Stayed 3 nights in Aug 2019 Verified ### 4/10 Poor #### GARY 20 May 2019 Disliked: Cleanliness, property conditions & facilities #### Great location. Staff is very helpful and friendly, although not all trained well. Location wonderful. Business center (computer, printer) non-existent. Breakfast okay. Beds good. Building condition tired. Some plumbing issues. Reasonable value for money. ##### GARY Stayed 5 nights in May 2019 Verified ### 10/10 Excellent #### EDUARD 7 Mar 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Бизнес-отель в самом центре. Современный отель в самом центре. Номер большой, чистый, современный, полы подогреваются. Есть чайник с принадлежностями, холодильник с минибаром. Завтраки хорошие. Кровать большая, удобная. Есть рабочий стол и обеденный стол, стул, кресло, пуфик. ##### EDUARD Stayed 2 nights in Mar 2019 Verified ### 10/10 Excellent #### Verified traveller 15 Jan 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel ben organizzato, con ampi spazi, personale molto gentile ##### Verified traveller Stayed 1 night in Jan 2019 Verified ### 2/10 Terrible #### Silas 6 Sept 2018 Disliked: Cleanliness, room comfort #### Tired hotel After 2 nights, we had to find another hotel due to nasty chemical fumes that drifted around the corridors and entered our room. The staff responded by leaving an air freshener in the bathroom. The hotel refused to give us a refund for the remaining 4 nights!! ##### Silas Stayed 6 nights in Aug 2018 Verified ### 10/10 Excellent #### Verified traveller 3 Jul 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Es el hotel mejor ubicado para conocer la cd Todos los sitios turísticos están caminando desde este hotel y su restaurante gaucho también es excelente ##### Verified traveller Stayed 2 nights in Jun 2018 Verified ### 10/10 Excellent #### Giasiba 17 May 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very good locations, friendly staff. It's excellent for business trip and for vacations as well., ##### Giasiba Stayed 2 nights in May 2018 Verified ### 8/10 Good #### Lars 7 Feb 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Fruktansvärt varmt i alla rummen, dom fick inte till det på fyra dagar. ##### Lars Stayed 3 nights in Feb 2018 Verified ### 10/10 Excellent #### Diogo 10 Jan 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### The Diplomat has my seal of approval! I arrived early morning and for a percentage of my night rate, the room was made available at 6am. Friendly welcome, spacious rooms, excellent location, very fast wifi. I stayed there for a total of one week and had a standard and a junior suite, both very good rooms, but I liked more the standard as it had a better view and the heating system was much better (the suite was a bit too cold in the evenings). Some staff don't speak English which makes it hard even with basic requests like room service - just be patient and repeat the information a few times to make sure they got the order right. when breakfast was at the breakfast room in level 3 it was much better, with full continental and cooked items, but due to low occupancy sometimes they moved breakfast to the bar in ground floor and not all items were available. I wanted to do some tours in Kazakhstan and the travel agency the hotel recommended was great! The local hotels normally offer to help with the registration of foreign guests with the immigration, but they didn't offer me, and I only found out about that later. The immigration does not charge for this service but this hotel does, not really a nice thing to do considering there is no cost for the registration. ##### Diogo Stayed 3 nights in Jan 2018 Verified ### 10/10 Excellent #### Paul 29 Dec 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A warm and friendly refuge from the snow ! Very convenient for many of the main attractions of Astana. Welcoming staff and excellent food. (I stayed for 3 days half board with extensive buffet breakfast and lunch included). Close to two bus stops for services to all parts of the city and one of the main shopping centres was within easy walking distance. I would also thoroughly recommend the lobby bar with its relaxed atmosphere and talented pianist. ##### Paul Stayed 3 nights in Dec 2017 Verified ### 10/10 Excellent #### Verified traveller 13 Nov 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Super Hotel Hotel stuff super. Clean hotel and perfect restaurant ##### Verified traveller Stayed 1 night in Nov 2017 Verified ### 8/10 Good #### Verified traveller 6 Oct 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good hotel in good location Reasonably priced hotel in central location (near Bayterek tower) with spacious rooms and good service. Good choice of breakfast with made to order omelettes and good restaurants within the hotel. The fitness center and spa is actually a privately operated business located in a building right behind the hotel and to which hotel guests have complimentary access: I found it excellent. Good wifi in the rooms and lobby. ##### Verified traveller Stayed 3 nights in Aug 2017 Verified ### 8/10 Good #### Julio 16 Sept 2017 Liked: Cleanliness, staff & service, room comfort #### Best location in Astana The hotel is in a prime location, close to the main touristic attractions and government buildings. A new and very convenient shopping center is only two blocks from the hotel. The staff members are cordial, helpful and speak English reasonably well. Both the restaurant in the mezzanine level and the cafe close to the lobby are nice and cozy. The outside hotel aspect is very beautiful. The main critique is the room and bathroom. They are not horrible, but they need urgent improvements. ##### Julio Stayed 1 night in Sep 2017 Verified ### 8/10 Good #### Jérémy 21 Aug 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A deux pas de la Tour Bayterek L'hôtel est situé au centre de la ville moderne. La Tour Bayterek est à une centaine de mètres et visible depuis certaines chambres. Néanmoins, le personnel maitrise assez mal l'anglais ou, d'une manière générale, une autre langue que le russe ou le kazakh. A promité, se trouve également une station de bus qui permet ainsi de se déplacer facilement en ville. Il est à noter que l'hôtel dispose d'un spa situé dans un bâtiment annexe avec piscine, sauna et centre de remise en forme dont l'accès est gratuit pour les clients de l'hôtel. Cependant, d'une manière générale, le prix de la chambre pratiqué apparaît élevé en se rapportant aux standards européens. ##### Jérémy Stayed 3 nights in Jul 2017 Verified ### 6/10 Okay #### juha 16 Aug 2017 Disliked: Staff & service, property conditions & facilities, room comfort #### Only Location is good Diplomat has great Location , but the rest brings memories of communist Soviet Inturist hotels. Price/quality ratio due to Expo is very low ##### juha Stayed 3 nights in Jul 2017 Verified ### 6/10 Okay #### Z 1 Jul 2017 Liked: Cleanliness, room comfort Disliked: Staff & service #### Just ok The room and hotel were fine, but I had a few problems. For one thing, when I checked out I learned that I would be charged an extra 50% for my first night because I had checked in early. I was not told there would be a charge for that during check-in. That was an unpleasant surprise. I had a few other issues as well. The first night the staff called me and woke me up at 1:00 am to say there was some sort of problem. When the guy knocked on me door, he realized they called the wrong person. And on the last night my room filled with thick smoke through the ventilation. I had assumed my room was non-smoking, but perhaps that was never clarified. If all that hadn't happened, it would have been fine. The room was nice, breakfast was decent, and the location is great. ##### Z Stayed 3 nights in Jun 2017 Verified ### 8/10 Good #### Luca 27 Jun 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Imponente hotel in centro Perfetto per business meeting e con personale attento a tutte le necessità ##### Luca Stayed 2 nights in Jun 2017 Verified ### 4/10 Poor #### Verified traveller 13 Jun 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel was being cheap about everything, from what was promised in the booking to towels, to water bottles. Will not stay again. ##### Verified traveller Stayed 5 nights in Jun 2017 Verified ### 8/10 Good #### Rolandas 3 Mar 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Patogi lokacija Viešbutyje yra gana geras restoranas El Gaucho ##### Rolandas Verified ### 6/10 Okay #### Alex 7 Feb 2017 Disliked: Room comfort #### Very good location, good for business The hotel is clean and very convenient for business travelers, I would not recommend it for families. Beds are not comfy, the furniture is very simple, but practical. ##### Alex ### Expedia's Latest Trends ### Hotels > - [Grand Sapphire](https://www.expedia.co.uk/Almaty-Hotels-Grand-Sapphire-Hotel-Almaty.h10453971.Hotel-Information) > - [Benny Hotel](https://www.expedia.co.uk/Lagos-Hotels-Benny-Hotel.h30993521.Hotel-Information) > - [Cheap Hotels in Walworth](https://www.expedia.co.uk/Walworth-London-Hotels-Budget-Hotels.0-n6144912-0-tBudgetHotels.Travel-Guide-Filter-Hotels) > - [Village Hotel Leeds South](https://www.expedia.co.uk/Leeds-Hotels-Village-Hotel-Leeds-South.h2221431.Hotel-Information) > - [Holiday Inn ALMATY by IHG](https://www.expedia.co.uk/Almaty-Hotels-Holiday-Inn-ALMATY.h1906489.Hotel-Information) > - [Hotels near University Hospital of North Tees](https://www.expedia.co.uk/University-Hospital-Of-North-Tees-Hotels.0-l553248634001088685-0.Travel-Guide-Filter-Hotels) > - [Hotels in IJmuiden](https://www.expedia.co.uk/IJmuiden-Hotels.d602376.Travel-Guide-Hotels) > - [Boucan Canot](https://www.expedia.co.uk/Saint-Paul-Hotels-Boucan-Canot.h1391359.Hotel-Information) > - [Hotels near University of Exeter - Saint Luke's Campus](https://www.expedia.co.uk/University-Of-Exeter-Saint-Lukes-Campus-Hotels.0-l553248634329475747-0.Travel-Guide-Filter-Hotels) > - [Hotels in Oulton Broad](https://www.expedia.co.uk/Oulton-Broad-Hotels.d182604.Travel-Guide-Hotels) > - [ibis Styles Birmingham Hagley Road Hotel](https://www.expedia.co.uk/Birmingham-Hotels-Ibis-Styles-Birmingham-Hagley-Road-Hotel.h905952.Hotel-Information) > - [Holiday Inn Express Durham by IHG](https://www.expedia.co.uk/Raleigh-Hotels-Holiday-Inn-Express-Durham.h519791.Hotel-Information) > - [Radisson Hotel, Astana](https://www.expedia.co.uk/Nur-Sultan-Hotels-Radisson-Hotel.h1604256.Hotel-Information) > - [One&Only One Za'abeel](https://www.expedia.co.uk/Dubai-Hotels-OneOnly-One-ZaAbeel.h96193558.Hotel-Information) > - [Golf Hotels in Los Cristianos](https://www.expedia.co.uk/Los-Cristianos-Hotels-Golf-Hotels.0-0-d182341-tGolfHotels.Travel-Guide-Filter-Hotels) > - [Adults Only Resorts & Hotels in Ras Al Khaimah](https://www.expedia.co.uk/Ras-Al-Khaimah-Hotels-Adults-Only-Resorts.0-0-d3006-tAdultsOnlyResorts.Travel-Guide-Filter-Hotels) > - [Hotels with Waterpark in Béziers](https://www.expedia.co.uk/Beziers-Hotels-Waterpark-Hotel.0-0-d758-twaterparkhotel.Travel-Guide-Filter-Hotels) ### Flights > - [British Airways Hounslow (LHR) to Arnavutköy (IST) flights](https://www.expedia.co.uk/lp/flight-routes/british-airways-from-heathrow-to-istanbul/ba/lhr/ist) > - [Flights from St. Peter (JER) to Cape Town (CPT)](https://www.expedia.co.uk/lp/flights/jer/cpt/jersey-to-cape-town) > - [Flights from Boston (BOS) to Augusta (AGS)](https://www.expedia.co.uk/lp/flights/bos/ags/boston-to-augusta) ### Cars ### Activities > - [Things to do in Reno](https://www.expedia.co.uk/Things-To-Do-In-Reno.d602688.Travel-Guide-Activities) ### Packages ### General > - [Visit Villafranca di Verona](https://www.expedia.co.uk/Villafranca-Di-Verona.dx6048350) ---