Novo Selo Holidays from £441

Quite rude/ judgmental front desk and other staff. Also the bigger issue is that we were not notified prior to arrival that all the hotel restaurant facilities were completely shut down due to some large private group booking. Not even room service was available to get a hamburger or any type of food at all. We arrived quite late at like 9:30pm after a very long day of 5 hrs of driving and specifically had selected the hotel due to a highly rated restaurant/spa/gym. If someone had thought it prudent to let guests know before arrival that none of their facilities were available we could have planned accordingly and gotten dinner somewhere else on the way. However they did not. By the time we got to our room after finding this out it was after 10pm and mostly all of the local restaurants were already closed. The one restaurant in town the front desk staff kept trying to insist I go to would probably have given me food positioning given its abysmal reviews- so we did not get dinner that night. The room itself was nice and the gym was good, however given the attitudes of most staff I encountered and the poor communication I would not stay again .

Mountain resort