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Reviews of Garni Hotel Garson Lux

4 out of 5
Garni Hotel Garson Lux
Teodora Pavlovica 28, Novi Sad

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 33 reviews" "
Rating 8 - Good. 10 out of 33 reviews" "
Rating 6 - Okay. 8 out of 33 reviews" "
Rating 4 - Poor. 4 out of 33 reviews" "
Rating 2 - Terrible. 1 out of 33 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ksenija

Travelled with partner
Amazing service, lovely place would return happily anytime
Stayed 1 night in Aug 2020
Response from Front desk on 22 Aug 2020
Dear, Thank you on your feedback. Hope so we will see you again. :) Best regards

10/10 Excellent

Strahinja

Travelled with family
Liked: Cleanliness, staff & service
Very good
Very friendly staff, in a nice part of the city
Stayed 5 nights in Jun 2020
Response from Front desk on 2 Jul 2020
Dear Strahinja, Thank you for the positive feedback, we hope so to see you again. Kind regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Front desk on 19 Mar 2020
Respected, Thank you for feedback. Kind regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020
Response from Front desk on 3 Feb 2020
Respected, Thank you on your feedback. Kind regards,

10/10 Excellent

tristan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in the junior suite and it was really spacious and comfortable. We might stay again on our way bag from Timisoara.
Stayed 1 night in Nov 2019
Response from Front desk on 13 Nov 2019
Respected, Thank you for your time for feedback. We are more than glad to hear such a impression from our guest. We look forward to see you again. Kind regards

6/10 Okay

Hugh

Travelled with group
Hotel cancelled booking but payment still charged
Didn't stay here as received a message several days after booking that hotel were sorry that they were unable to accommodate the booking, and so I stayed elsewhere. However, original payment by credit card remained, and I am now trying to get it back !
Stayed 5 nights in Oct 2019
Response from Hotel Garson Lux on 1 Nov 2019
Respected, Sorry for unpleasantness, we are working out to resolve your issue. Thank you for your patience. Kind regards

2/10 Terrible

irma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Front desk on 15 Oct 2019
Thank you for feedback. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
rooms are very different. first i was assigned to a room with very bad condition with broken furnitures, light, air conditioner. and after my request to another room, things got better, the hotel itself is nice, probably just need some upgrade in the future
Stayed 3 nights in Aug 2019
Response from Front desk on 29 Aug 2019
Thank you on feedback. Kind regards,

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Absolutely fantastic service. Beautiful property. Full gym. Great breakfast spread. Need to take a taxi to the center, on the other hand it is quite and restfulll.
Stayed 1 night in Apr 2019
Response from Garson Lux on 14 Apr 2019
Respected, Thank you for your feedback and kind word. We hope so that you will be our guest again. Kind regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, big and clean room. Good value for money
Stayed 1 night in Apr 2019
Response from Garson Lux on 30 Apr 2019
Thank you for sharing your impressions. We are glad that you had pleasant time in our hotel. Kind regards

8/10 Good

Elizabeth, Southern California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A spacious, stylish choice with easy free parking
The hotel has enormous, charming rooms with lots of original art, big beds, and abundant seating. Breakfast was good. There is a large lobby and a fitness center adjacent. A large, free parking lot is just across the street. An Italian restaurant is very near and there are other very good restaurants within a 10 to 15 minute walk. All-in-all, this hotel is a very good choice and our favorite in the part of Novi Sad.
Stayed 1 night in Jan 2019
Response from Garson Lux on 25 Jan 2019
Respected, Thank You for the feedback. Best regards from Garson Lux.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant experience during my stay at hotel. Large room, private parking, cosy bed, great breakfast, just everything you need. See you next time.
Stayed 1 night in Jan 2019
Response from Garson Lux on 23 Jan 2019
Respected, Thank You for the feedback. Best regards from Garson Lux

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Hotel a bit tired but staff very helpful. Location
Location is about a good 20-30 minute walk to old town. Hotel staff very accommodating, when we had a couple of issues. Very responsive. Hotel itself is tired and needs an update. Parking is convenient and breakfast decent. WiFi was spotty at best.
Stayed 2 nights in Aug 2018

8/10 Good

Russell

Liked: Cleanliness, room comfort

8/10 Good

sinisa , Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Great hotel and great location for good price Good experience great staff Napomena: Bilo bi dobro promijeniti krevet koji malo skripi od prekomjerne upotrebe I mislim da bi trebalo obratiti paznju na majstorske radove jer je ocigledno da su slabijeg nivoa Ovo nemojte shvatiti kao nesto lose vec samo kao dobronamjernu kritiku
Response from Garson Lux on 25 Jan 2019
Poštovani, Hvala što ste izdvojili Vaše vreme, nadamo se da će te opet biti naši gosti, a mi ćemo se potruditi do tad da ispravimo navedeno. Lep pozdrav

10/10 Excellent

Snjezana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ljudevit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pristojan smjestaj i za preporuci je drugima.
Stayed 2 nights in Sep 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
If the staff would not be so great I would have left after the 1st night.
Stayed 4 nights in Aug 2019
Response from Front desk on 26 Aug 2019
Respected, Thank you on your feedback. Kind regards,

4/10 Poor

Avi

Disliked: Cleanliness, property conditions & facilities, room comfort
מלון גרוע, לא להגיע
המלון מוזנח מאוד ציוד שבור ארוחת בוקר דלילה מאוג, בצק אין לקחו לנו את הדרכונים והינו בלחץ ואמרו שזה הנהלים בסרביה (מה שהתברר כלא נכון) בשום מלון אחר לא היינו צריכים להשאיר דרכונים. המיטה מברזל חורקת נכל תזוזה, המקלחון שבור וחסר כנף, המושב אסלה מפורק, דלת הארון מטבחון מתפרקת וביטלו את הכיור והשאירו פקקים על הקיר, הטסט על הקיר מתקלף.
Stayed 2 nights in Jul 2019
Response from Front desk on 12 Aug 2019
Thank you on your feedback. Kind regards

8/10 Good

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
aile oteli
Konum olarak güzel bir yerde,çalışanlar güler yüzlü.Kahvaltı orta derecede idi
Stayed 1 night in Jun 2019
Response from Garson Lux on 22 Jul 2019
Thank you on your feedback. Kind regards

6/10 Okay

simone

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Hotel met potentie en super personeel !
Lounge t.v ruimte en fitness zijn echt super ! (Wel even overal de rotzooi weghalen ) De kamers een stuk Minder . Weinig oog voor detail , netheid en niet overal schoon ( radiator van de slaapkamer lag op het balkon , balkon was echt smerig ) . Zo jammer want het personeel Is echt super. De kamer waar wij verbleven was een allegaartje van meubels die niet overal even schoon waren . Gaten in het beddengoed komt ook niet goed over . Personeel wil overal mee helpen en is ontzettend aardig .
Stayed 2 nights in Jul 2019
Response from Front desk on 16 Jul 2019
Thank you on your feedback. Kind regards, Front desk

8/10 Good

Nikolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exit 2019
Stayed 1 night in Jul 2019
Response from Front desk on 16 Jul 2019
Thank you on your feedback. Kind regards, Front desk

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Inte så "LUX"
Rummet var klart mer slitet än vad som framgick av bilderna. Notan blev högre än utlovat. Det låg en skräppåse kvar i skåpet efter de förra gästerna.
Stayed 2 nights in Jul 2019
Response from Front desk on 16 Jul 2019
Thank you on your feedback. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Hotel on 16 May 2019
Respected, Thank you for feedback. kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Garson Lux on 16 Apr 2019
Respected, Thank you for feedback. Kind regards

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Samo noćenje uz dorućak na proputovanju, mali kvarovi opreme u kupatilu, Soba veoma komforna i čista, postelja udobna. Zamjerka na slabo održavanu opremu u kupatilu. Usluga vrlo dobra, osoblje ljubazno. Doručak odličan.
Stayed 1 night in Mar 2019
Response from Hotel Garson Lux on 22 Mar 2019
Poštovani, Hvala Vam na izdvojenom vremenu da nas ocenite. Nadamo se daje kompletan utisak pozitivan, a mi ćemo se svakako potruditi da nedostatke do sledećeg puta otklonimo. Lep pozdrav

10/10 Excellent

Teofil

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Garson Lux on 26 Dec 2018
Respected, Thank You for the feedback. Best regards from Garson Lux.

8/10 Good

Erkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Reidar, Kristiansund

Liked: Staff & service, room comfort
Gammeldags sjarm!
Vi var en familie som besøkte serbiske venner i Novi Sad. Hotellet var på overrasket positivt med hyggelig betjening, store rom, internett og et treningsstudio. Imidlertid var det litt mye støv, noe dårlig lukt og en frokost som ble servert altfor sent i forhold til hva som ble angitt. Hotellet var gammeldags, men det var også på sin måte sjarmerende.

4/10 Poor

marinovic

Disliked: Cleanliness

10/10 Excellent

Glenn, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent time at Hotel Gymnas
We found the Hotel Gymnas excellent . The manager , Tamara did all she could to make our stay as comfortable as possible . The rest of the staff always went out of their way to help us and we were sad to leave the hotel at the end of our trip . I would recommend Hotel Gymnas to anyone looking for a hotel in the Novi Sad region .
Response from Ana Ilic on 11 Jul 2015
Dear Glenn, Thank you very much for choosing our hotel. We are very glad that you had a good time here and we sincerely hope you will visit us again! Best regards, General Manager Hotel Gymnas****

6/10 Okay

Tiago, Cascais, Portugal

Liked: Cleanliness, staff & service, room comfort
Escapadela de fim de semana
Estadio muito agradavel, numa bonita cidade.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities