Notre-Dame-des-Prairies Holidays from £723

The property was satisfactory for our needs. Frustrating that no bath towels were given and we had to go to the front desk to request them.

The room was absolutely disgusting. The bed sheets were not washed as there was numerous hairs and smears on the pillows sheets and duvet. The couch pillows and chairs were covered in dog fur dirt and crumbs. The bathroom walls glass and tub had stuck on hairs. The floors were covered in crumbs hair and were not mopped or vacuumed. The entire apartment was covered in dust and webs on all the walls light fixtures and shower head. The kitchen had dirty pots and dishware. The air fresheners dont hide the curry smell. We were horrified at the state of the apartment. The apartment did not match our expectations at all. All the furniture was very cheap and falling apart. The bed was tiny and sat on a very short rickety frame almost on the floor, the dust covered night stands were atrocious with light bulbs for lamps. The couch was caved in the middle of the cushions. We had to lay down towels to sit on the couch because of how disgusting it was. The first night of check in we had to stay up till 3am to do the sheets and towels in the laundry and wash the bathroom because we could not use the dirty space. We tried to contact the management to fix the issues but there was no front desk and the only way to get in touch was to call their call center which did nothing to help us. When we finally reached the owners they disregarded our complaints and sent their cleaner who claimed the room was up to their "standards"! This place is a joke and a scam! Avoid! I want my money back!

Great room! The place was very clean and inviting. All communication was via messaging but it was clear and helpful. It was in a great area of old Montreal. We were able to walk everywhere. We would stay here again!