Norwegian University of Science and Technology

this was the best hotel on my trip

The hotel itself is beautiful, and the breakfast was very good with a nice selection. The location and facilities were also enjoyable. However, I was disappointed by the attitude of some staff members. When I checked in, my room was not ready as requested, so I waited in the lobby and walked around to look at the hotel. A male staff member suddenly asked if I was a guest. After I explained my room number, he went to speak with the front desk. When I asked the reception staff if I was not allowed to walk around the hotel while waiting, her response was not very friendly. I understand that staff need to ensure security, but the way guests are approached and communicated with is very important. As a paying guest, I expected a more welcoming and respectful attitude. It was a pity because the hotel itself is lovely, but the service experience affected my overall impression. Hopefully the management can improve staff training and guest communication.